Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Sierra ******vided was for the billed amount and subscription service. After several phone calls with the company, I have been able to have the subscription cancelled but they have refused to correct my email, to send me any email correspondence and are now threatening to send me to a third party collection service for the $139.

  Business Response

  Date: 07/29/2025

  Hi Sierra,
  Thank you for your response, and please accept our sincere apologies for any inconvenience caused.
  We truly appreciate the opportunity to assist you. At our company, we are committed to maintaining clear and transparent communication, as we understand how vital it is in fostering a positive experience for our customers and building trust.
  After reviewing your account, we have decided to issue a full credit for the initial service as a gesture of goodwill. Please be assured that your account is now closed, and there is no outstanding balance.
  We respect your decision to cancel the service. However, should you wish to continue in the future, we would be happy to provide a new service agreement and ensure that all details are communicated clearly and thoroughly.
  If you feel satisfied with the support we provided, we would greatly appreciate it if you could take a moment to share your feedback through our short survey: **************************************. A positive rating would mean a lot to us and helps us continue improving our service.
  Thank you again for your time, and we wish you all the best.
  Warm regards,
  
  

• Initial Complaint

  Date:07/08/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23567071
  
  I am rejecting this response because, although you apologized,  you thought it was appropriate to defend your actions.  A sincere apology takes responsibility for an unhappy customer.  There was no comment on my 42.5 minute wait to talk to you.  If I called today, would I hold as long?  I have no idea since you didn't address that issue.
  
  Sincerely,
  
  ***** ***** ***** *****

  Business Response

  Date: 07/09/2025

  Hi *****,
  Thank you for reaching out, and we sincerely apologize for the inconvenience you've experienced. We appreciate the opportunity to review your concerns and clarify the details regarding your service and appointment scheduling.
  We understand how important clear and timely communication isespecially when it comes to appointment commitments. After reviewing the call from July 2, 2025, we confirmed that you contacted us as a referral from a friend, and our representative provided a full explanation of the service details, including associated charges. We also noted that you took the time to review and sign the service agreement after reading the contract thoroughly.
  Regarding your initial appointment, we found that during the call, your service was originally scheduled for July 7, 2025. However, due to a scheduling error, the service was shifted to July 11 without a proper notification being sentthis understandably caused confusion. We apologize for that oversight.
  Upon recognizing the error, our internal team prioritized your account and worked to find the soonest possible availability. An appointment reminder was then sent on July 7 for a rescheduled service on July 9, 2025.
  We truly regret the frustration this situation caused and appreciate your patience as we worked to resolve it. Our goal is always to provide a seamless experience and the level of service you deserve.
  If you have any additional concerns, please dont hesitate to reach out to us at ********************************* We value your business and are committed to making this right.
  Thank you for your understanding,

  Business Response

  Date: 07/14/2025

  Hi *****,
  
  Thank you for your continued feedbackI truly appreciate you taking the time to share your thoughts with us.
  
  I want to sincerely apologize that our previous response did not fully address your concerns and that your experience fell short of expectations. I understand how frustrating long hold times can be, and Im sorry for the inconvenience this caused.
  
  During peak seasons, we do experience a higher volume of calls, which can unfortunately lead to longer wait times than usual. While we are actively reviewing our processes to reduce these delays, I also want to let you know that you can reach our support team via email at ******************************** for assistance without waiting on hold.
  
  Please know that we are committed to improving our service and ensuring that future interactions are more efficient and timelier. Your feedback is invaluable in helping us identify areas for improvement, and we are taking it seriously.
  
  Thank you again for bringing this to our attention. If theres anything further, we can do to assist you, please dont hesitate to reach out. Were here to help and are committed to making your future experiences with us much smoother.
  
  Warm regards, 

• Initial Complaint

  Date:06/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A sales *** for Ecoshield visited my residence to offer pest control services. At that time, (first week of May) I specifically asked if there was any contract involved, and the *** confirm it was every two months service, and I can cancel anytime.But when I received a contract through email, I quickly sent a response requesting for them to reach me before continuing any service. Ecoshield never responded to my email until they wanted to set up a follow up service and requested they cancel my contract. All happened within a month of the first appointment. I need Ecoshield to cancel their service with no more contact with me or attempt to collect money from my credit card.

  Business Response

  Date: 06/23/2025

  Thank you for your message. We understand your concerns and want to ensure your feedback is properly reviewed.
  To assist with this matter, please forward any documentation showing that you contacted us prior to your initial service dateincluding the email you referencedto ********************************* Once received, our team will review the communication and follow up accordingly.
  We appreciate your cooperation and look forward to resolving this promptly.

• Initial Complaint

  Date:06/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Harassed me at my home in a double gated, no soliciting community. Opened with, " I'm just checking in " Pulled out his phone and read a list a list of my neighbors that he had procured somewhere and told me he had worked for all of them. Acted like I was on some kind of list to hire him for wasp nest and spider web removal. No legitimate company does business this way. This is a dishonest and unethical business and should not be trusted.

  Business Response

  Date: 06/23/2025

  Thank you for bringing this to our attention. We understand your frustration and take concerns about uninvited contact seriously.
  We have added your address to our internal Do Not Contact list to prevent any future visits.

• Initial Complaint

  Date:04/08/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23172790
  
  I am rejecting this response because:

  You provided service to a property that you and your team didnt have authorization for. 
  

  **** is elderly and is not responsible for her own eating or meds.

  In the future, you have to get authorization from the home owner.

  How you collect your money is on you at this point. 
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 04/09/2025

  Hi Gaius,
  Thank you for reaching out and bringing this matter to our attention. We understand your concern regarding the services provided at *********************************************
  Our records confirm that the account associated with this property was established and authorized by ****, who signed the service agreement and responded "Yes" to our welcome message, confirming acknowledgment of the agreement terms, including service frequency and the annual commitment discount.
  At this time, the account has been cancelled; however, there are three outstanding balances:
  Service rendered on 1/29/2025 $110
  Service rendered on 3/10/2025 $160
  Annual commitment discount $240
  These charges reflect completed services and the applied discount based on the agreed-upon term. The annual commitment discount was extended during the initial visit with the understanding that services would continue for the duration of the agreement. Cancellation before the completion of the term results in repayment of this discount.
  If you are acting on Ellas behalf and have legal authority to manage her account, we kindly ask that you provide documentation of power of attorney for verification. Once received, wed be happy to further review the matter with you.
  Should you have any additional questions or need further clarification, were here to assist.

  Business Response

  Date: 04/14/2025

  Thank you for your message. We understand your concern, and we take the privacy and security of our customers' account information very seriously.
  
  At this time, we are unable to further discuss or disclose any details related to Ellas account because no documentation has been provided to establish a legal right to act on her behalf. Without a valid power of attorney or written authorization from the account holder, we are not permitted to engage in account-related discussions with third parties.
  
  Should appropriate documentation be submitted, we would be happy to revisit your inquiry and provide the necessary information or assistance.

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23172790
  
  I am rejecting this response because:
  
  I attempted to discuss this matter with you on multiple occasions before going to the BBB but your team couldnt resolve it so imagine how difficult it would be for an elderly woman.
  

  I would asked if you and your company stop preying on the elderly and uninformed.

  i would just appreciate if you dont service my home anymore without the homeowners permission.

  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:04/07/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23164850
  
  I am rejecting this response because:

  As usual with this business, they ignored my real request. I know my services are cancelled. I canceled on day one when I realized what I was quoted and what I was billed was different. I was quoted $1.45 for initial service and was charged $145. I want a refund of $145. The amount of time and stress involved in this whole issue has been overwhelming to me. No one likes to be scammed by unscrupulous business practices. This company is not responsive at all to anything I have asked. That is why I asked the BBB to intervene. 
  I WANT A $145 refund! That is all.

  i tried to attach a text message but it would not load. It was between the tech and I. He admitted his mistake in the text. I can try to send it another way if you want it.
  
  Sincerely,
  
  ***** ********

  see an email invoice for $145 which was charged to my cc. i had to set this up to start the contract. After texting the original salesguy, he apologized and said he would cancel service. He stated that to him a **** 45 meant $145. absurd! i told him I want a refund. i have spent over 2 hours trying to reach cs. can never get through. I got another email today asking me to call them only to find the cs line is not open on Saturday. emails are met with canned responses. Im at a loss and truly feel like I was scammed. their cs service is simply a front to pretend they offer cs.not sure where else to turn to get help. my next fear is being charged $250. I appreciate any help you can offer. Also no one will answer the local number.

  Business Response

  Date: 04/07/2025

  Hi *****,

  Were sorry to hear about your experience and appreciate the opportunity to address your concerns. I've reviewed your account and can confirm that your account was closed on April 5, 2025, and no further charges will be made.

  If you have any additional questions or need further clarification, please dont hesitate to reach out directly.

  Thank you.

  Business Response

  Date: 04/09/2025

  Hi *****,

  Thank you for your continued a patience. A refund of $145 has been processed to the card ending in 2008 and will be reflected on your account. 

  We appreciate you bringing this to our attention and the opportunity to make things right.

  Customer Answer

  Date: 04/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23158316
  
  I am rejecting this response because:this is the same (and only) response I have ever received from this company. I have waited months for them to contact me and it has NEVER happened. When I reach out directly to them they spin customers around in a disconnected call center and the local office never responds. The only time I fought my way through to a real local person they hung up on me. This is criminal behavior.
  
  Sincerely,
  
  ****** ********" and hung up the phone. They sold me a service that they knew wouldn't fix the problem, and refuse to even communicate with me. They are liars and cheats.

  Business Response

  Date: 04/11/2025

  Hi ******,

  Thank you for sharing your concerns. Our management team will be reaching out to you directly to discuss the situation and work toward a resolution.

   

  Business Response

  Date: 04/22/2025

  Hi ******, 
  
  We understand how frustrating this experience has been and appreciate your continued patience. Our management team has reached out by phone and email as of April 16 to discuss the service and work toward a resolution, and we hope to connect with you directly soon. 

• Initial Complaint

  Date:01/21/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I appreciate the business wanting to end on good terms and their gesture to clear the $150 remaining from the service that was not as described. This is accepted as long as the balance is truly cleared.
  
  Sincerely,
  
  **** ***********

  company and pay them after this service since it wasnt done thoroughly.

  Business Response

  Date: 01/23/2025

  Hi ****, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** *******, who says he is an owner of this business, came to my home to sell pest control services last summer. Apparently hes based out of ******* and sometimes *****. He said they would provide an initial treatment without charge if I agreed to give them a chance. After the initial service, they failed to keep any appointments. When I tried to cancel the service, **** said he would provide my next treatment for free if I gave them another chance. After that, the company representatives started ******* me for past due amounts. When I told them about the promises and inducements from ****, they said they dont know him and I must pay. I told them I didnt want them to come back to my home. They sent someone at still another date without my consent and now are saying I owe for that treatment as well. I told them that treatment was unauthorized and I was using ******** again. They said since I terminated the service I now owe almost $700 and have turned the account to a collections agency. In a call on December 31, 2024, **** ******* says he doesnt remember any discussions or promises with me. He said he would follow up to resolve, but he said the same thing in October 2024. He is now non-responsive since I have texted several times to get an update on resolution. He remains non-responsive. The ************ doesnt answer the phone. ***** and ****** apparently run the office, but they also do not respond. This company seems unethical and I would like help resolving this. Thank you.

  Business Response

  Date: 01/07/2025

  Hi ********, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any conflicts your time with the company has caused you. I took a look into your account and it looks like all charges were waived as of January 3rd. So on my end I see you have a zero balance and your account is closed. If there is anything else I can do for you, please let me know. 
  
  Best, 

• Initial Complaint

  Date:12/19/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitting a complaint regarding EcoShield Pest Solutions for deceptive practices. We began service with EcoShield, on Aug, 30th, 2024 after a door-to-door salesperson offered a deal to address our pest issues, specially the spiders webs, earwigs. The salesperson informed us that he was going around the neighborhood to offer discounted pest control as several of our neighbors were already using their services. During signup the salesperson briefly flashed a lengthy service agreement on an iPad, directing us only to the every-other-month service charge, at no point was there mention of any commitment period or cancellation fee. We specifically ask if we could cancel any time, and the salesperson said that we could do it without any issues or penalties. And now we decided to cancel the service as we werent very happy with the service, as most of the bugs and spiders webs were still on our outdoor area after their visits. So when we tried to canceled the service, I was told by the ********************** that if I cancel that I will owe them now more money, because we would need to pay back the discount of $161 that the salesperson offers when he was offering their services. I felt forced to sign something that was misleading and predatory.

  Business Response

  Date: 01/18/2025

  Dear ******,

  Thank you for bringing your concerns to our attention. We understand the importance of ensuring clarity and satisfaction with our services. A copy of the agreement signed at the time of enrollment is attached for your review.
  
  To provide transparency, our sign-up procedure involves a detailed presentation by our sales team, during which the terms of the agreement are thoroughly reviewed. Once the customer agrees, the agreement is signed, and a copy is sent to their email for records. Following this, we initiate a two-step verification process through a "Welcome to the Family" text message. This message reiterates the agreement details and requires a "yes" response to confirm and authorize the start of service.
  
  Regarding the Annual Commitment Discount Payback, this is applicable when early cancellation occurs, as the initial service discount is based on the expectation of a full agreement term. We aim to ensure our customers are informed about this during the sign-up process.
  
  We take your concerns seriously, and our 100% service guarantee ensures that if covered pests persist, we offer complimentary touch-*** as needed after the egg cycle service. If there are any specific unresolved service issues, we would be happy to assist further.
  
  Please let us know if you have any additional questions or need clarification.