Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After months of attempting to get rid of an ant infestation in our home, Ecoshield sent out an Inspector, **** ********, who told us we would need what he called a "Total Home Seal" to solve the problem. This cost just over $1400 but we were told it would definitely work. Weeks later, still riddled with ants, I attempted to reach **** - by email, text, and phone - many times. Over the course of 3+ weeks I received zero reply. After doing some research I discovered that the service they sold us was what they call the "Exclusion Shield" which exists to address rodent problems, not ants. I called into customer support and they eventually put me in touch with someone at our local office. She said she would notify the "service manager" and I would get a response within 24 hrs. A week went by with no contact. When I called again, they said the "service manager" was very busy and couldn't be contacted, but they would let him know. When I demanded to speak with him they said I was "threatening" and hung up the phone. They sold me a service that they knew wouldn't fix the problem, and refuse to even communicate with me. They are liars and cheats.

  Business Response

  Date: 04/11/2025

  Hi ******,

  Thank you for sharing your concerns. Our management team will be reaching out to you directly to discuss the situation and work toward a resolution.

   

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23158316
  
  I am rejecting this response because:this is the same (and only) response I have ever received from this company. I have waited months for them to contact me and it has NEVER happened. When I reach out directly to them they spin customers around in a disconnected call center and the local office never responds. The only time I fought my way through to a real local person they hung up on me. This is criminal behavior.
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 04/22/2025

  Hi ******, 
  
  We understand how frustrating this experience has been and appreciate your continued patience. Our management team has reached out by phone and email as of April 16 to discuss the service and work toward a resolution, and we hope to connect with you directly soon. 

• Initial Complaint

  Date:01/21/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business continues to threaten sending me to collections after multiple attempts to resolve the situation with their customer ***resentatives who are all overseas and unwilling to help. Contract was mis***resented from the start so it was cancelled within the specified time using the outlined process. Representative spent 5 minutes at the house and sat in their car the remaining 20 minutes so the service was not as described or outlined and a complaint was made which was ignored and the company wanted video evidence and camera footage without having proper channels for it. Contract was confirmed cancelled and payment was disputed with issuer since company refused to rectify the situation. $150 for 5 minutes of time is unrealistic and the company continues to try to shake down to get payment and refuses to admit fault or that they did not provide the service they promised (sales *** said services should be a half hour and theyd do multiple things). Ended up having to bring in a new pest company and pay them after this service since it wasnt done thoroughly.

  Business Response

  Date: 01/23/2025

  Hi ****, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer Answer

  Date: 01/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I appreciate the business wanting to end on good terms and their gesture to clear the $150 remaining from the service that was not as described. This is accepted as long as the balance is truly cleared.
  
  Sincerely,
  
  **** ***********

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** *******, who says he is an owner of this business, came to my home to sell pest control services last summer. Apparently hes based out of ******* and sometimes *****. He said they would provide an initial treatment without charge if I agreed to give them a chance. After the initial service, they failed to keep any appointments. When I tried to cancel the service, **** said he would provide my next treatment for free if I gave them another chance. After that, the company representatives started ******* me for past due amounts. When I told them about the promises and inducements from ****, they said they dont know him and I must pay. I told them I didnt want them to come back to my home. They sent someone at still another date without my consent and now are saying I owe for that treatment as well. I told them that treatment was unauthorized and I was using ******** again. They said since I terminated the service I now owe almost $700 and have turned the account to a collections agency. In a call on December 31, 2024, **** ******* says he doesnt remember any discussions or promises with me. He said he would follow up to resolve, but he said the same thing in October 2024. He is now non-responsive since I have texted several times to get an update on resolution. He remains non-responsive. The ************ doesnt answer the phone. ***** and ****** apparently run the office, but they also do not respond. This company seems unethical and I would like help resolving this. Thank you.

  Business Response

  Date: 01/07/2025

  Hi ********, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any conflicts your time with the company has caused you. I took a look into your account and it looks like all charges were waived as of January 3rd. So on my end I see you have a zero balance and your account is closed. If there is anything else I can do for you, please let me know. 
  
  Best, 

• Initial Complaint

  Date:12/19/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitting a complaint regarding EcoShield Pest Solutions for deceptive practices. We began service with EcoShield, on Aug, 30th, 2024 after a door-to-door salesperson offered a deal to address our pest issues, specially the spiders webs, earwigs. The salesperson informed us that he was going around the neighborhood to offer discounted pest control as several of our neighbors were already using their services. During signup the salesperson briefly flashed a lengthy service agreement on an iPad, directing us only to the every-other-month service charge, at no point was there mention of any commitment period or cancellation fee. We specifically ask if we could cancel any time, and the salesperson said that we could do it without any issues or penalties. And now we decided to cancel the service as we werent very happy with the service, as most of the bugs and spiders webs were still on our outdoor area after their visits. So when we tried to canceled the service, I was told by the ********************** that if I cancel that I will owe them now more money, because we would need to pay back the discount of $161 that the salesperson offers when he was offering their services. I felt forced to sign something that was misleading and predatory.

  Business Response

  Date: 01/18/2025

  Dear ******,

  Thank you for bringing your concerns to our attention. We understand the importance of ensuring clarity and satisfaction with our services. A copy of the agreement signed at the time of enrollment is attached for your review.
  
  To provide transparency, our sign-up procedure involves a detailed presentation by our sales team, during which the terms of the agreement are thoroughly reviewed. Once the customer agrees, the agreement is signed, and a copy is sent to their email for records. Following this, we initiate a two-step verification process through a "Welcome to the Family" text message. This message reiterates the agreement details and requires a "yes" response to confirm and authorize the start of service.
  
  Regarding the Annual Commitment Discount Payback, this is applicable when early cancellation occurs, as the initial service discount is based on the expectation of a full agreement term. We aim to ensure our customers are informed about this during the sign-up process.
  
  We take your concerns seriously, and our 100% service guarantee ensures that if covered pests persist, we offer complimentary touch-*** as needed after the egg cycle service. If there are any specific unresolved service issues, we would be happy to assist further.
  
  Please let us know if you have any additional questions or need clarification.

• Initial Complaint

  Date:12/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/12/24 I requested a refund due to EcoShield failure to perform paid services and cancellation due to their breach of contract. EcoShield wont respind to this request, refuses to confirm cancellation in writing saying its against their company policy, and is now charging me for future contact payments despite their breach and my cancellation., Their phone numbers go to a third party company who advises they have no authority and they cant reach a local manager. Ive sent multiple emails, texts, and 5 phone calls in the past week. They send automated emails & texts saying to call them but i cant reach a manager. 8/26/24 charged $850 exclusion service for sealing of entry holes in ***** and $800 on 9/10/24 for boric acid insulation after holes sealed. Their commitment to seal entry holes, insulation after sealing, monthly checking of traps, same day response to foul smell notice, same day disposal of dead animals in traps,EcoShield failed to seal entry points in attic - am attaching photos EcoShield failed to check traps monthly, their use of bait without sealing entry holes attracted more rats into my attic. They refused to check all traps even when I reported a foul smell. They had me throw away a dead rat that they refused to dispose of. Insulation they put in needed to be partially removed due to active rat feces/urine due to non-seaked entry holes in attic. 8/1/24 hired bi-monthly pest spraying based on their commitment of same week response to reported issues. They sprayed once in 4 months. Ive called multiple times for more than a month about small ant issue and they have failed to spray.8/26/24 I hired them for monthly spraying for mosquitos, they only sprayed twice in 4 months.I called 5 times to cancel service and seeking refund. No response, Now they are sending a bill for future contract. History on their portal is when I called, not their service or response. Please help me.

  Business Response

  Date: 12/27/2024

  Hi ****, 
  
  Thank you for bringing this to our attention. I have escalated this to upper management and he or myself will be in touch with you by Monday with a more defined response on how we are going to proceed. 
  
  Best, 
  
  

  Customer Answer

  Date: 12/30/2024

  Complaint: 22697252
  
  I am rejecting this response because: I called the company today at **************. ******* who said she is an employee of EcoShield Global Support located at *************************************************************  However, I called this phone number before and was advised that they are a third party company, not employees of EcoShield.  Despite this fraudulent misrepresentation by *******, she once again told me she needed to contact a manager at the local office in ***** to respond to me.  She reached ***** who said there isn't a manager on site. Manager needs to review records. She said the manager won't call me today and they can't give me a date when a manager will call me or when the company can respond. She acknowledged that their company didn't follow through on services per their history but she can't process a refund because a manager needs to be involved. Also, she can't have someone come to my home to remove their company traps from my attic because a manager needs to be involved.  This is the same explanation that was provided to me on November 16, 2024;December 12, 2024; December 13, 2024; December 16, 2024; December 17, 2024; December 18, 2024; and December 28, 2024.

  I reject their response to the BBB complaint, and I need help with EcoShield Pest Solutions ongoing deceptive, fraudulent practices.  Due to my health risk with rat urine/feces and ongoing issues in my attic along with EcoShield's repeated failure to respond, I hired TruTech to come out to seal entry holes, to clean and sanitize my attic, and to put their traps in my attic as they will come and check them. They have been here to check 3 times since 12/16/24 and I had to pay $3238 to them to remediate the problem and to sanitize.

  I can not get this resolved with Ecoshield - no manager can be reached. No response to cancellation, refund, or come to remove their traps.

  Please help. 

  **** *******

  *******************************************************

  My History:

  -8/1/24 **** ******* door to door salesman/owner of EcoShield Pest Solutions ***** came to my house saying they service neighbors in neighborhood weekly. He made promises as below and said cancel any time no further charges.

  - 8/1/24 spray inside ants/spiders bi-monthly svc. and respond within a week to issues.Sprayed 1 time in 4 months, failed to respond to issues reported for more than a month

  - 8/26/24 seal entry holes in attic/roof for rat exclusion. Learned on 12/12/24 from TruTech the holes were never sealed on 8/26, I shared photo evidence with EcoShield - no repsonse from them. - 8/26/24 set traps in attic checking them monthly, responding same day to foul smell notice. EcoShield did not check monthly, they refused to respond same day to notice of foul smells making me wait 5+ days, they refused to dispose of dead rats, and they refused to look at all of the traps. Their use of traps with bait without sealing entry holes made my problem worse, and despite me cancelling 12/12/24, they refuse to get their traps. - 8/26/24 spray outside monthly for mosquitos. They sprayed twice in 4 months and didn't respond to reported issues. - 9/10/24 they installed boric acid insulation stating all attic entry holes were sealed and attic cleaned. I had to remove some of the insulation due to urine/feces because they never sealed holes.

  - I paid $2484 for their services (8/1/24 -$189; 8/27/24- $939; 9/4/24 - $189; 9/10/24- $800; 9/1/24 - $89; 10/22/24 -$89; and 11/6/24- $189).

  - 12/12/24 I cancelled services and between that date and 12/28/24 I made a total of 5 calls and sent 10 emails. I sent photos of open entryways to EcoShield and filed a BBB complaint as EcoShield refused to call me or respond to my emails.

  - All of their phone numbers ****************-505-0055, ************** go to the same third party answering service who indicates they can't take action; indicated it's against their policy to send written confirmation of cancellation or email confirmation of a cancellation request; said I can't cancel without talking to a manager but they can't connect me to a manager and a manager won't call me; they advised they are without a local branch manager without sufficient employees to respond to service calls; and they refuse to send me an email confirming my calls.

  - I've sent 10 emails to their numerous email addresses between 12/12/24 and 12/28/24:************************************; ***********************************************;*******************************************; and ************************** I get template text messages and email responses prompting me to call the above numbers that go to the third party service

  - Their portal doesn't reflect my contacts or cancellation req., and there is no where in their portal to message the company.

  - Despite **** representing cancel anytime no charge, they emailed me today with a $361 bill for future contract services. They refuse to cancel.

  Business Response

  Date: 01/03/2025

  Hi again, 
  
  Thank you for reaching back out with this information. I didn't realize the manager I need to speak with is on vacation until the end of the week. So my apologies for the delay in responces. For right now, I will waive the $361 fee on your account and make sure it is closed. When it comes to the exclusion services, I do need to speak with him before any changes or decisions are made. 
  
  Please allow me a few more days to get this all over resolved.
  
  Best, 

  Customer Answer

  Date: 01/11/2025

   
  Complaint: 22697252
  
  I am rejecting this response because it continues to be unresolved. No contact from the company to me, no manager ever available to discuss this matter, no refund issued, and they failed to remove their traps.

   Their 1/3/25 response to this complaint stating the manager is on vacation is the same excuse they have shared during the 6+ times I have called their office since November 2024. This is a part of their ongoing fraud to the public. No manager can ever be reached. Their phone lines go to a third party answering service that cant reach someone to help, actually shares they dont have a local manager trying to hire someone, wont share records or evidence of call recordings or messages taken. Online portal is not properly maintained. They improperly charge for services that they dont fulfill. They fraudulently misrepresent services and information to the public.
  

  Again, I reject their response as they have failed to issue a refund for paid services never performed and they failed to pick up their traps from my home in breach of our contract. They also continue with their deceptive practices defrauding the public as evidenced throughout this complaint.  

  Sincerely,
  
  **** *******

  Business Response

  Date: 01/22/2025

  Dear BBB,

  We sent the following email to **** on 1/21/24. This is actively being reviewed by management and *** as damage claims have been made. We will do all that we can to resolve this as soon as possible for her.

  Dear ****,
  
  Thank you for reaching out and bringing this to our attention. We sincerely appreciate your patience as we work to address your concerns.
  
  Your feedback and the details you provided are being reviewed by our management team. We will provide an update directly through the BBB complaint portal to ensure transparency and thorough communication.
  
  Thank you again for your understanding. If you have additional information to share, please feel free to include it in the BBB portal to assist in our review.

  Customer Answer

  Date: 01/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. A manager from the company contacted me after 3 months of attempts. They have agreed to a refund in exchange for a release. They also removed their traps. I find their action as resolution that is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have discontinued service with this company because the home was sold. I was told by ****, the service **** there was no contract. I paid the $99 for the last service completed in September. I was forced to put payment on a debit for credit card, ****. I paid in September. I have written to the company, and called them. I am now being harassed for continuing payment. I don't own the home any longer in ********, **************. I recommended the company to the new owner. They text and send emails, harassment.

  Business Response

  Date: 12/02/2024

  Hi *******,
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

• Initial Complaint

  Date:11/21/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We called to cancel services with ecoshield pest solutions due to not performing the services they were being hired to do. We still were invoiced even though job wasn't done.

  Business Response

  Date: 11/22/2024

  Hi there, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer Answer

  Date: 11/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:11/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June of 2025 I agreed to have Ecoshield Pest Solutions spray outside my home for pests. The first treatment was free and every two months the cost for treatment was $149. I kept the service until December and which time I cancelled the service. I had felt I was pushed to take the service but now dont want it any longer. They are door to door sales people. They sent me emails and text messages for a period of 4 days, every day stating that there will be a cost for me cancelling the service. I ignored there calls for fear of being intemiated. On Thursday December 7, 2024 I was sent a bill for$271.00 to be paid to Ecoshield Pest because I cancelled their service. I am 82 yrs old and I want them to remove that bill.

  Business Response

  Date: 11/12/2024

  Hi *****, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

• Initial Complaint

  Date:09/26/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday, September 19, 2024 payment was collected at 2:57 PM EST after an email was sent at 2:55 PM EST stating service was complete, although external camera's never display a technician entering the property, the camera's only show a technician on the adjacent property of the neighbor. At each of the three reported services the treatment is less and less from the contract. The date, reported technician, issues targeted, and locations treated collected from emails sent by Ecoshield Pest Solutions - ***** *********************** on the service report dates 9/19/24 Service reported- Technician ******* ****** - not provided/ confirmed via home cameras Issues Targeted Stored Product Pest Locations Treated Exterior Foundations Soil/Mulch 7/19/24 Service provided - Technician ***** **** - confirmed by home cameras Issues Targeted General Pests Spider Webs Wasps Wasp Nests Locations Treated Exterior Foundations Soil/Mulch ********** Treatment 6/20/24 Service provided ****************** provided - ***** ******* - confirmed by home cameras Issues Targeted Ants Cockroaches Crickets Fleas / Ticks Beetles American Roaches Centipedes General Pests Dirt Daubers Spiders Wasps Spider Webs Wasp Nests

  Business Response

  Date: 10/02/2024

  Hi *****, 
  
  Thank you for this information. I want to first and foremost apologize for the duration this has taken for the billing department. It looks like it was originally sent to the wrong branch so they never saw it. I just sent in a refund to our billing department in the amount of $179. They will take about 24-hours to get back to me but I will email you personally once I get an answer from them so you are kept in the loop. In the meantime if there is anything else I can do, please let me know. 
  
  Best, 

  Customer Answer

  Date: 10/02/2024

   
  Complaint: 22338895
  
  I am partially rejecting this response because: Ecoshield Pest Control did address the chrage in error but did not address the void of the contract.
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 10/03/2024

  Hi *****, 
  
  Thank you for reaching back out. I understand there has been a void in contract. I am more than willing to close your account down at no charge if that is what you are requesting. Please let me know if that is what you are wanting to do moving forward. 
  
  Best, 

  Customer Answer

  Date: 10/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me to close the account with no charge.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:09/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Original date of contract with Ecoshield of *******: November 2023 Ecoshield ******* used products that do not work as promised, have technicians that do not show up for appointments, do not listen to customer complaints, and then harass customers when they refuse to pay for inadequate services. Ecoshield ******* was supposed to come to my house in July 2024 to treat ants going up the side of my garage, but they no showed two times. When I called them they said they couldn't come out until August as they only had two technicians for all of the ******* area. I complained but they basically said tough luck. On August 7th they showed up and treated the outside of the house but didn't treat the area on the garage that I specifically told them about. I called and complained so they sent somebody out who didn't do anything. Then they started calling me insisting that I pay the bill. I refused so a supervisor from the ************** was supposed to call me, but they never called. Then the calls started again and each time they said a supervisor would call me, but nobody ever did. I next received a bill in the mail so my wife called and was finally told that the bill would be canceled. Within hours, I received yet another call and after a half hour was told that I needed to pay the bill and when I responded, the representative hung up on me.

  Business Response

  Date: 10/18/2024

  Hi ****, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best,