Reviews

Review Details

• Review fromSuzanne H

  Date: 05/13/2023

  5 stars
  This company and its employees are the best ! I'm 67 yrs old and can say I've never been so pleased with a pest control company. ***** and ****** came the same day for treatment. The office called the next day to check on my service. Truly an awesome bunch with excellent results in my treatment. Thank you

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi *******,

  
  

  Thank you so much for your wonderful feedback! Were thrilled to hear that ****** ******* and the rest of our team provided you with such prompt and effective service. It's our goal to ensure that every customer feels taken care of, and were glad to know that you're pleased with the results of your treatment.
  
  
  
  We appreciate your trust and loyalty, and we look forward to continuing to serve you. If you ever need anything in the future, don't hesitate to reach out. Thank you again for your kind words!
  
  
  
  Sincerely,  
  
  Customer Feedback Team

• Review fromCa S

  Date: 05/06/2023

  1 star
  5/6/2023: stay away. Bait & switch con. ****** W shows up saying neighbor cancelled her job, truck is loaded w chemicals and mngr told him don't come back until truck is empty; hard sell tactic. & after 3 guys: **************, *************** what was done was shoddy & incomplete. ************** said ****** was coming 8pm 5/5/23. Magically, ******* shows up 15 min later & spends 2 minutes. We text ************** & suddenly spvsr, **** shows up. Few min later, ****** shows up. It was lies lies lies after that. ****** said ******* was not trustworthy & **** acknowledged inside was hardly touched by *******. Next thing ********************* said they would service exterior themselves....which now is doubtful since ****** (5/6/23 915am) said ************* W are sales ppl; not techs. So what product they applied? Hokey. Realizing lies & fake promises from ************** & not even 12 hours since the hard sell. Red flags. This AM 5/6/2023 trying to rectify, got the run-around...they politely confuse & gaslight. ****** said no service was in notes for AM 5/6/23 & Tech ***** would NOT come bc he not scheduled. "A Tech can come Monday AM ?/23". We said, Nevermind, this is bait & switch & we cancel. ******: We cannot give you a refund if you cancel. I said this is not even close to what was promised: they did not finish; they promised ***** would come 8am 5/6/23. ****** says that is not in the notes. ********************* did not do what they promised; ****** said i will be charged for the service that was never completed. ****** said she will remove AMEX cc info but no refund. Me: "no, there ** a refund for bait & switch; I will contact **************************** ** no charge for this deception & for extremely poor, *************** service by ******* & bc of so many contradictions, falsehoods; & not even 15 hours has passed." The disfunction, ************************** of this severity is deception. Supposedly we spoke w ***************** on phone 5/5/23 (owner per **************). These ppl are smooth-talking, hard-sell con artists.

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi **,

  
  

  Thank you for sharing your detailed feedback. We understand how frustrating and disappointing this experience has been for you, especially with the communication issues and the confusion surrounding your service. We take these concerns very seriously, and it's important that we address them thoroughly.
  
  
  
  We want to investigate what happened during your service and ensure that your concerns are properly resolved. Please reach out to us directly at ******************************** so we can review your account and discuss next steps to address the issues you've mentioned. Your satisfaction is important to us, and we appreciate the opportunity to resolve this matter.
  
  
  
  Sincerely,  
  
  Customer Feedback Team

• Review fromNoelle H

  Date: 03/15/2023

  1 star
  This company pulled a bait and switch on us. They sold us pest control solutions and told us that we were going to get a discounted rate. The salesperson told me that we needed to maintain the service for 4 months and then we could reevaluate the situation. Upon the new year, our HOA decided to add pest control for our development. I waited the 4 months, actually I waited longer, and then called to cancel. I was then told that it had to be 24 months. I told the agent that I was only told 4, informed them that the sales person dropped the 2 from 24 and then stated that they were still going to charge me. The agent said "that's correct" so I again repeated and confirmed that it was on a recorded line and the agent again confirmed. They then asked if I had any proof that the agent said this and I said of course not, I do not record every conversation I have. The agent then confirmed that I wanted to cancel without assisting further.

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi ******,

  
  

  Thank you for sharing your experience with us. We understand your frustration with the situation, especially regarding the confusion around the contract terms and the service duration. Clear communication is a top priority for us, and we regret that you feel misled by the information provided at the time of signing up.
  
  
  
  Wed like to investigate your account and the details of your service agreement to ensure that your concerns are fully addressed. Please reach out to us at ******************************** so we can look into this further and work toward a resolution. Your satisfaction is important, and we appreciate the opportunity to resolve this issue.
  
  
  
  Sincerely,  
  
  Customer Feedback Team

• Review fromJim D

  Date: 12/21/2022

  1 star
  Same story as most of the others here. No mention of contract. The service is terrible and overpriced. You cancel and all of a sudden they tell you you signed a contract. After telling me the first treatment would be a little more expense, cause they used more product. Alex was the salesman who pushed the lie. Do not do business with these unethical people!

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi ***,

  
  

  Thank you for bringing this to our attention. We strive to provide transparent service and ensure our customers fully understand the terms of their agreements, so its concerning to hear that this was not your experience. We want to address your concerns about the service and the contract in a timely manner.
  
  
  
  Please contact us at ******************************** so we can review your account, investigate the situation, and work toward a resolution. We value your feedback and appreciate the opportunity to make things right.
  
  
  
  Sincerely,  
  
  Customer Feedback Team