Complaints

This profile includes complaints for Ideal Image's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ideal Image

  1 N Dale Mabry Hwy STE 100A Tampa, FL 33609-2764

• 

  Ideal Image

  1550 N Green Valley Pkwy Ste 360 Henderson, NV 89074-7110

• 

  Ideal Image

  2951 E Overland Rd Ste 104 Meridian, ID 83642-5719

• 

  Ideal Image of Florida, LLC

  330 San Lorenzo Ave Ste 2345 2nd FL Coral Gables, FL 33146-1854

• 

  Ideal Image

  1485 Pine Ridge Rd STE 1 Naples, FL 34109-2114

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Ideal Image around July of last year I believe for a consultation. I wanted a quote to see if I was interested in receiving services. The lady on the call was happy to help me but insisted that I fill out a form in order to RECEIVE A QUOTE. I told her several times over this call that I was only looking for a quote and she reassured me that I would not be charged until I scheduled an appointment with them. I still to this day have not scheduled an appointment or received ANY services but I am not being permitted to cancel my membership and be refunded. I told them it was illegal to charge me for services not received but I have now been sent to collections over the matter. I refuse to pay for services I have not received but no one from ********* or Ideal Image will cancel my membership and remove these charges under my name. It will hurt my credit to have outstanding debt in collections but I have not made any payments and don't plan to because I HAVE HAD NO SERVICES or even attempted to schedule an appointment.

  Business Response

  Date: 03/15/2023

  We stand behind our service agreement and the commitment it offers. We are happy to provide resolutions to resolve within the terms and conditions stated in the contract, but refund is not an option. All guest are provided their service agreement to review and sign prior to committing. Understanding your Service agreement means you understand our refund policy. We have uploaded a copy of the contract that the guest has acknowledged via her email address for review.

• Initial Complaint

  Date:03/15/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $250 for membership to Ideal Image in ******* (Headquarters in *****). My price in contract was for $8.90. I was told by the manager they couldn't honor my price as their price went up and they just spoke with corporate and they told them they had to raise prices. Who operates a business when a manager and front desk staff boldly lies to customers just to give their friends or selected customers free products and/or services. Also every time I would make an appointment my appointment would get cancelled so the only way I could make an appointment is to drive to the location and they would "try" to work me in. Also with cool sculpting I was told by several workers that it doesn't work an they just want to take your money. That was at a previous appointment. I am just amazed that a business can operate this way. I am asking to be credited the difference and also credited for money that was taken out at previous appointment that someone ********* and used. Was told by the front desk. And they told me to take all complaints through the ***** office. I will never go back because it is terrible how they treat people. I can't image that the directors and the board would allow such horrible actions to take place. There should be legal ramifications with these business practices.

  Business Response

  Date: 03/15/2023

  The guests contract price was due to a membership that has since expired. If the guest wants to purchase Botox at **** then guest would need to purchase the Lifetime Guarantee membership and purchase 100 units or more. The guest is welcome to do so at any time.

• Initial Complaint

  Date:03/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Ideal Image in ************* about a year ago to ask if they could eliminate a hair dove-tail at the rear base of my head. They said they could, and presented me with a contract of $900 +,- payable in monthly charges of $37.00 on my **** card. At the very first appointment, the technician stated that they could not eliminate the dove-tail. Instead, I was offered alternative services, which I neither needed nor wanted. I returned 2-3 more times for appointments, with minimal or no results. At that point, I asked to be released from the contract, but they refused, stating that I had a legal obligation to pay. Last month, I went back again in an effort to resolve the matter, but the business continued to insist that I was bound by a contract requiring monthly credit card charges until December 2023. They seem to overlook their legal obligation to provide a service which I believe they knew from the beginning that they could not fulfill. Stated another way, I believe I am a victim of fraud, and as a 72 year-old, fraud against a senior citizen. Thank you for any assistance you may be able to provide.

  Business Response

  Date: 03/16/2023

  We appolgoze about the difficulty that the guest is having but we encourage the guest to go to the clinic as the guest is a guest of a franchise location therefore we are unable to assist. BBB - Can this be transferred to the Franchise BBB?

• Initial Complaint

  Date:03/13/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 7 2022 I received a call from ideal image saying I requested info from ******** regarding cool sculpting services. I was told I would need to put down **** dollars before services could be administered and I would be eligible for a ***** credit from Fortiva after I paid the ****.00 and received my services. When I was told I needed to sign the agreement to lock in the sell price not thinking it was anything other than that I foolishly did so. The next thing I see is I have an account that says I owed ******* when I inquired about the new account I was told it was ideal image they had charged **** dollars on a Fortiva card this surprised me since I had yet to utilize their services. When I called ideal image about closing the account I was told it could not be closed and i would still be responsible for paying the ******* I informed them I never received any services and I was no longer interested in doing business with them because of the way they misrepresented this situation they informed me that I had signed a 28 page document that stated services and fees were non refundable at this time they offered to take **** dollars off the cost of the cool sculpting and I could replace the cool sculpting services for something else. I had informed her I no longer wanted the services and that I had spoke to fortiva and closed the account thru them because I had up too this point continued to make payments in hopes of resolving the issue without damaging my credit, which I am no longer able to do so without causing my self and my family a significant burden which is unfair considering no services were provided ideal image intentionally misled and misrepresented this business transaction to fraudulently obtain my signature to bind me into paying them ******* if only I had stopped to read their reviews I would have known they have shady business practices and I would have never attempted any business transactions with them. I want a refund of **** for money paid

  Business Response

  Date: 03/13/2023

  ***** has a dispute open with the financing company that will be resolved on or before 3/15/23. Thank you.

• Initial Complaint

  Date:03/10/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/19/2022 transaction date I was advised that the total for my services would be in the amount of $2401.99, and that this was a deal that the salesperson had never even seen offered before. Upon going in for a later appointment, I was advised that they could not serve me as my payments were behind. I was then advised that not only was I being charged the $2401.99, but there was another charge of $503.44 that was unbeknownst to me charged separately to be payed by me separately. This brought my total for the laser hair removal procedure to nearly $3000, which I would never have agreed to. I am looking for credit in the amount of the $503.44, an amount of which I never agreed to. I will continue paying the original amount of $2401. 99 as agreed upon and as was my original understanding of the contract.

  Business Response

  Date: 03/10/2023

  We have uploaded a copy of the contract that the guest acknowledged at the time of purchase. We stand behind our service agreement and the commitment it offers. We are happy to provide resolutions to resolve within the terms and conditions stated in the contract, but refund is not an option. All guest are provided their service agreement to review and sign prior to committing. Understanding your Service agreement means you understand our refund policy. 

  Customer Answer

  Date: 03/20/2023

   
  Complaint: 19580058
  
  I am rejecting this response because:  I was not advised of the additional $500 Ideal Image was adding onto the contract.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 03/30/2023

  Please review your contract, All charges were present at the time of signing

  Customer Answer

  Date: 03/30/2023

   
  Complaint: 19580058
  
  I am rejecting this response because:

  I agreed to the $2400 charge, but not the additional $500 mystery charge.
  
  At this point I am making regular payments on my large $2400, and I am being refused service. 
  

  I would like a cancellation of the $500, and to be able to schedule service again, or else cancel the remaining contract since I am not able to receive the laser hair removal service that I am paying $133 monthly for.  

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 2/14/23 and 2/16/23 I was charged on 2/13/23 before service was even done for the amount of $2050.00. Twice as much as was quoted. I see no results. I am so disappointed. The aesthetician's were nice enough but all I got was bruising on my face with no results. The areas around my mouth and lips look the same. No one can tell anything was done. Than on my follow up appointment they offer another syringe for more money. When the sales lady that did a zoom appointment with, stated that I would only need one syringe because my wrinkles weren't that bad. I feel betrayed and now I'm stuck paying for a service I didn't get. Why should I pay for a service that was not successful. I feel taken advantage of. I can't pay another $1000 for a service that was promised and not delivered. I need a resolution.

  Business Response

  Date: 03/10/2023

  Ideal Image guests complete an in-person or virtual consultation with our Sales Consultants who recommend treatments based on our guests interests. After purchasing each guest then completes a health history questionnaire and is then assessed in clinic by a medical professional.  We stand behind our service agreement and the commitment it offers. We are happy to provide resolutions to resolve within the terms and conditions stated in the contract, but refund is not an option. All guest are provided their service agreement to review and sign prior to committing. Understanding your Service agreement means you understand our refund policy. We encourage the guest to follow up with the clinic and medical professionals as the guest is fully treated and not eligible for refund. 

• Initial Complaint

  Date:03/10/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On august 29,2022 I was charged a $250 membership fee from Ideal Image in *********. But this membership isnt for me its was for a family member who I paid for services the year before. The front desk did not tell me they were going to save my card info. *** talked to them and they told me that they can not refund me even tho they see the account is not even under my name.

  Business Response

  Date: 03/10/2023

  We encourage the guest to reach out to the guest who the card information was saved under as we are unable to resolve/speak with this guest due to HIPAA. The contract states that it is an annual renewal. Thank you. 

• Initial Complaint

  Date:03/10/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started my ideal image laser treatment almost a year and a half ago. My contract is up in July. I contacted the 1-800-BE-IDEAL phone number to request a refund on my lifetime membership that was deducted from my credit card wishing the last week and was denied. The company did not advise when the payment would be applied or if youre even still interested in a lifetime membership almost 2 years later after signing up. Im not interested in a lifetime warranty and just want my money back.

  Business Response

  Date: 03/10/2023

  This has been resolved. Thank you.

  Customer Answer

  Date: 03/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a consultation with ideal image to get pricing and procedure details on 2/22/23. Was given a pricing of $4268 for the procedures for which I selected the 18month payment option. During this consultation I was asked to acknowledge (NOT EXPLICITLY TOLD I WAS SIGNING) their contract. I did sign the lending agreement, but was told that I would have 30 days to review the documents. At this point I explicitly asked about the risk of fat lumps and skin abnormalities occurring from the treatment, to which I received the response this is very rare and has NEVER occurred at ideal images. I expressed concerns about what health conditions are contraindicated and was told these would be reviewed before any sort of treatment to which no one ever reached out. I decided to do some research online and read reviews explicitly detailing occurrences of the side effects I had explicitly asked about. Following this, I read through the contract to find the side effects listed and decided I did not want to complete the treatment. I filed a case to cancel the treatment 2 days after my consultation at which point I was told that there are no refunds after being explicitly told that I had a 30 day cancellation window. They also informed me at this point that I had signed a binding contact after the consultant used the phrase please acknowledge our conditions and was never explicit that anything was being signed other than the lending agreement. The lending partner has been more than happy to work on settling this, but has received no feedback from ideal image. They have started a case for me as I have not received any services or products from the company. The employees at the clinic I talked to were absolutely positive that things would get sorted out because of ideal images goals as a company, but as soon as I talked to anyone business, I received total disregard for my concerns and was simply told sorry, were keeping the money. I feel completely taken advantage of.

  Business Response

  Date: 03/10/2023

  This has already been resolved. Thank you.

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spend about $10,000 on cool sculpting treatments that I was told would help remove fat cells from the areas I purchased for. I saw no results and I was promised that it just takes time, sometimes up to two years. I continued with the steps they told me to follow and instead of seeing results, the parts of my body that they did cool sculpting on are now bigger than they were before and I have not gained any weight. The parts of my body where the cool sculpting was applied are swollen compared to the parts around it and as I've lost weight, those areas do not change in size or measurement.

  Business Response

  Date: 03/07/2023

  You understand that the CoolSculpting Services results vary individually and that the effects of the service may take up to six months post service. There is no warranty or guarantee that you will see the desired cosmetic outcome and additional service may be recommended. You understand that the CoolSculpting treatment uses a thermoelectric cooling device to apply controlled cooling to the service site to cause lipolysis of the subcutaneous fat in the thigh, flank, upper flank, chin, male chest, or abdomen. You understand that this is not a service for obesity and is not intended as a weight-reduction program. You understand that CoolSculpting is a non-invasive service and is not intended to produce the same results as an invasive surgical procedure. You understand that a different provider may provide services at each session.  
  You understand that the provision of cosmetic services is not an exact science and even reputable providers cannot guarantee any results. You understand that the goal of the service is improvement and not perfection. By signing this Consent you grant ********* for this service to be performed by a provider at Ideal Image. You have read this Agreement (including the Fee Schedule, Terms and Conditions, and this Informed Consent) in full, you understand, acknowledge, and agree to all of the provisions in this Agreement, and you have been given the opportunity to ask questions regarding the services. We stand behind our service agreement and the commitment it offers. We are happy to provide resolutions to resolve within the terms and conditions stated in the contract, but refund is not an option. All guest are provided their service agreement to review and sign prior to committing. Understanding your Service agreement means you understand our refund policy. A copy of the contract has been uploaded for review. Thank you.