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Business Profile

Drop Shipper Mailing Services

Why Unified Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Drop Shipper Mailing Services.

Complaints

This profile includes complaints for Why Unified Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

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Why Unified Corp has 2 locations, listed below.

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    Customer Complaints Summary

    • 106 total complaints in the last 3 years.
    • 64 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/26/2025

      Type:Order Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      If you read one review, let thisbe it. My experiencewas terrible. I'm close to legalaction. I'll keep it short. I signed up becauseof their money back guarantee, that if they don't meet their projectionsI'll get a refund. Well I made $1550 the entireyear and in month 8 my Amazon account was deactivated due to counterfeit goods, and they refused to provide Amazonwiththe documentsthey needed to reinstate the account. Every time I call I get someone in the *************** can do absolutely nothingto help otherthan tell you to wait. They give ***** days for a refund. It's been 6 months with no reply from anyone and now I can'tget in touchwith them because they deleted my account. I'm notone to leave bad reviews but seriously this is a messed up crooked company. I'm only leaving this to try and help others with the headache. I'm out$12K and workingon legal action. DON'T SIGN UP! They are thieves.

      Business Response

      Date: 07/07/2025

      We are writing to inform you that your request for review under the Why Unified Platform Guarantee is currently undergoing an extended compliance investigation.
      As part of our responsibility to uphold the integrity of the Why Unified Platform and ensure consistent standards across our platform, our Compliance and Audit Teams have identified several factors requiring closer examination. These may include unusual account activity, inconsistencies in marketplace data, alignment with our fulfillment and performance protocols, or other operational anomalies. While these indicators do not suggest any definitive outcome, they warrant further review in accordance with our Terms of Service and internal compliance ********************************************* is currently in the process of analyzing both internal records and external data sources relevant to your account. This comprehensive approach helps ensure that each case is reviewed accurately and fairly. Due to the nature of this process, the timeline may vary depending on the complexity of the findings.
      To keep you informed, you will receive an invitation within 2472 hours to access our Compliance Dashboard, where you can track the status of your review and receive ongoing updates.


      Compliance Questionnaire
      As part of the compliance review process, you will have the opportunity to complete a brief questionnaire within your Compliance Dashboard. This questionnaire allows you to provide additional context that may assist our team in better understanding your account activity and addressing any compliance-related questions.
      Submitting the questionnaire does not guarantee a specific outcome, but it can help inform our investigation and potentially expedite the review process. Once submitted, your responses will be reviewed alongside internal records and relevant external data.


    • Initial Complaint

      Date:06/24/2025

      Type:Product Issues
      Status:
      UnresolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 23509556

      I am rejecting this response because:
      Why Unified is offering no timeline for their "review" process to end. It has been well over 72 hours and I have received no invitation to the "compliance dashboard". They have my email address on file so what's the issue there? This is complete subterfuge on their part in order to make it as difficult as possible to obtain a refund in hopes that the customer gives up. A formal investigation needs to occur. Unless I recieve a response within 24 hours I will escalate my efforts.
      Sincerely,

      *********** *******letting me know the review is still ongoing but I need to update my bank account information in order to expedite the process. I updated my banking info that same day.On 5/9/25 I spoke ****** via phone to again get some sort of update on the refund process. She told me it was still in review and once again I need to do nothing. At this point I asked to speak to management which she said was not possible. I then sent an email to their customer service demanding a full refund or I will file a complaint with the BBB, ************************, as well as the ************************. I received no further communication from Why ****** after 5/9/25.I see no reason why this should be so difficult since there were no sales for the entire contract period.

      Business Response

      Date: 07/07/2025

      We are writing to inform you that your request for review under the Why Unified Platform Guarantee is currently undergoing an extended compliance investigation.
      As part of our responsibility to uphold the integrity of the Why Unified Platform and ensure consistent standards across our platform, our Compliance and Audit Teams have identified several factors requiring closer examination. These may include unusual account activity, inconsistencies in marketplace data, alignment with our fulfillment and performance protocols, or other operational anomalies. While these indicators do not suggest any definitive outcome, they warrant further review in accordance with our Terms of Service and internal compliance ********************************************* is currently in the process of analyzing both internal records and external data sources relevant to your account. This comprehensive approach helps ensure that each case is reviewed accurately and fairly. Due to the nature of this process, the timeline may vary depending on the complexity of the findings.
      To keep you informed, you will receive an invitation within 2472 hours to access our Compliance Dashboard, where you can track the status of your review and receive ongoing updates.

      Compliance Questionnaire
      As part of the compliance review process, you will have the opportunity to complete a brief questionnaire within your Compliance Dashboard. This questionnaire allows you to provide additional context that may assist our team in better understanding your account activity and addressing any compliance-related questions.
      Submitting the questionnaire does not guarantee a specific outcome, but it can help inform our investigation and potentially expedite the review process. Once submitted, your responses will be reviewed alongside internal records and relevant external data.


    • Initial Complaint

      Date:06/13/2025

      Type:Service or Repair Issues
      Status:
      UnresolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 23465310

      I am rejecting this response because:

      There is not much to investigate, even if there were it has been months since the end of my agreement or 1 year contract with whyunified. It should not take months to understand whyunified's end of the contract has not been fulfilled and that it warrants whyunified to honor their guarantee of a refund. I will not partake in the prolonging games that are being played with copy pasted messages by whyunified. Please provide my refund and I will cease all further communications, reviews etc. 

      Sincerely,

      *********** **********

      whyunified uploaded in my FBA seller account, when I immediately reached out to whyunified customer service they ignored me, when they eventually complied with required documents that they only possessed for ****** investigation, it was too late. I could not restore my *** account, this was about 10 months into my 1 year contract. I was at a dead end with ******. Whyunified then gave me 2 options, to either end the contract or continue my year contract with 2 months left, with a ******* seller account with the same guarantee. I chose the ******* seller option although I had to restart my seller rank. Needless to say I made no money with *******. In total I made less than 5% of guarantee profits over all. Upon closing of my 1 year contract I submitted my request for refund and followed all steps given by whyunified, all they did was ignore, gaslight, and deter me from speaking to management, I have received no refund or response.

      Business Response

      Date: 07/07/2025

      We are writing to inform you that your request for review under the Why Unified Platform Guarantee is currently undergoing an extended compliance investigation.
      As part of our responsibility to uphold the integrity of the Why Unified Platform and ensure consistent standards across our platform, our Compliance and Audit Teams have identified several factors requiring closer examination. These may include unusual account activity, inconsistencies in marketplace data, alignment with our fulfillment and performance protocols, or other operational anomalies. While these indicators do not suggest any definitive outcome, they warrant further review in accordance with our Terms of Service and internal compliance ********************************************* is currently in the process of analyzing both internal records and external data sources relevant to your account. This comprehensive approach helps ensure that each case is reviewed accurately and fairly. Due to the nature of this process, the timeline may vary depending on the complexity of the findings.
      To keep you informed, you will receive an invitation within 2472 hours to access our Compliance Dashboard, where you can track the status of your review and receive ongoing updates.


      Compliance Questionnaire
      As part of the compliance review process, you will have the opportunity to complete a brief questionnaire within your Compliance Dashboard. This questionnaire allows you to provide additional context that may assist our team in better understanding your account activity and addressing any compliance-related questions.
      Submitting the questionnaire does not guarantee a specific outcome, but it can help inform our investigation and potentially expedite the review process. Once submitted, your responses will be reviewed alongside internal records and relevant external data.

    • Initial Complaint

      Date:06/12/2025

      Type:Service or Repair Issues
      Status:
      UnresolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 23456392

      I am rejecting this response because:  When I saw that the guarantee was not going to be met and they would be asking for an additional plan payment for the next year, I went through the proper channels, filled out the refund request, and then followed up properly asking for status of the refund.  Through the entire lifecycle of my contract with Why Unified, I never tried to influence, change or do anything outside the program guidelines and let them "run" the platform.  I did question often when the store was out of product or not restocked properly and was consistently told in multiple email communications with the team at Why Unified that the guarantee is still valid throughout the year.  The total amount according to my portal that was used for product out of the $8000 I sent to fund was $300.  So at minimum they should have immediately refunded my product costs.  Because I used the plan properly and let them handle the store with their discretion and went through proper channels I feel the full refund is warranted.   I also was never offered a compliance dashboard until Monday the 31st of June and was told I would get it within ***** hours per my phone call which are recorded.   Then when I did not get it I called on Monday the 7th  and was told that I was never offered the portal in their system.  So them telling me that I will get the portal to see where their decisions are in this process is kind of a slap in the face for someone that put $50K worth of trust in my future.  For them touting themselves as the fastest growing company in ******* it's pretty sad that they cannot honor one of their biggest selling points to potential investors and refund as promised in a timely manner. 

      I truly hope they follow through with what they said this time and I do see the portal and the beginnings of a refund soon.  


      Sincerely,

      ***** *****

      nding them product violation notices and question why my store did not have product to sell. The fees alone for the platforms were more over the year than the payouts for me. I am extremely disappointed and frustrated and since my plan ended in April of this year I cannot get the company to respond to me about where my guaranteed refund is. I did get one email wanting me to verify my bank account info about two weeks after bot nothing since then. They were saying accounting is on it and yet wont let you speak to accounting or any member of leadership. They actually had the gall to ask me if I wanted to renew for another. $39,000 for another year. I would request someone in the leadership of this company contact me to let me know you have seen my communication (which I have fully saved) and let me know your company is not fraudulent. Seems like this is a consistent pattern with this company based on the experiences logged in the BBB website.

      Business Response

      Date: 07/07/2025

      We are writing to inform you that your request for review under the Why Unified Platform Guarantee is currently undergoing an extended compliance investigation.
      As part of our responsibility to uphold the integrity of the Why Unified Platform and ensure consistent standards across our platform, our Compliance and Audit Teams have identified several factors requiring closer examination. These may include unusual account activity, inconsistencies in marketplace data, alignment with our fulfillment and performance protocols, or other operational anomalies. While these indicators do not suggest any definitive outcome, they warrant further review in accordance with our Terms of Service and internal compliance ********************************************* is currently in the process of analyzing both internal records and external data sources relevant to your account. This comprehensive approach helps ensure that each case is reviewed accurately and fairly. Due to the nature of this process, the timeline may vary depending on the complexity of the findings.
      To keep you informed, you will receive an invitation within 2472 hours to access our Compliance Dashboard, where you can track the status of your review and receive ongoing updates.

      Compliance Questionnaire
      As part of the compliance review process, you will have the opportunity to complete a brief questionnaire within your Compliance Dashboard. This questionnaire allows you to provide additional context that may assist our team in better understanding your account activity and addressing any compliance-related questions.
      Submitting the questionnaire does not guarantee a specific outcome, but it can help inform our investigation and potentially expedite the review process. Once submitted, your responses will be reviewed alongside internal records and relevant external data.


    • Initial Complaint

      Date:05/29/2025

      Type:Product Issues
      Status:
      UnresolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 23388282

      I am rejecting the businesss response because the issue remains unresolved. Despite repeated email correspondence, no meaningful assistance has been provided. The responses from Why Unified appear dismissive and fail to address the core concernrecovering my funds.

      It is becoming increasingly clear that Why Unified has no genuine intent to resolve this matter or to refund the amount in question.

      I request further investigation and support from the BBB in holding this company accountable.

      Sincerely,

      ******* ********icial investigation or assistance in resolving this issue and recovering my funds. As of 5/28/2025 there is no resolution or products listed for sale on my behalf and I don't have a way to get a refund on the money I already paid them for this service that was never rendered.

      Business Response

      Date: 06/10/2025

      Thank you for bringing this to our attention. Weve escalated your concern to our C-Suite team for further review. Please know that we are actively investigating the matter, and someone from our leadership team should reach out to you within the next 23 business days.
    • Initial Complaint

      Date:05/29/2025

      Type:Service or Repair Issues
      Status:
      UnresolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 23387471

      I am rejecting this response because: Why Unified's response is vague and doesn't detail anything. They have been saying that our refund is in review since February 2025. We haven't violated any rules listed in their contract. Also, their response says we will receive invitation for dashboard in 3 days but we haven't received anything. We made sure to get legal advice to follow every detail of the contract. We haven't filed a complaint with law enforcement yet, we haven't posted a single review anywhere and we haven't disclosed our experience to even close family members since this is very embarrassing to fall for e-Com scam. Please process our refund asap. 

      Sincerely,

      ***** ***

      ************

      Business Response

      Date: 06/10/2025

      We can see that your account is undergoing a extended review. This is part of our compliance review process to ensure everything meets our marketplace guidelines and operates smoothly. The review was prompted by certain indicatorslike unusual usage behavior or data that warrants a second look. This doesn't necessarily indicate a problem, but it does mean we need to pause and verify a few things before proceeding.

      To keep you in the loop, weve included a document that explains what the review entails. In addition, youll gain access to your Compliance Dashboard with the invite that will be sent shortly, where you can track updates, see progress, and reach out to our team if needed.

      We appreciate your understanding and patience as we complete this step.
    • Initial Complaint

      Date:05/23/2025

      Type:Service or Repair Issues
      Status:
      UnresolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 23368394

      I am rejecting this response because:

      1) I already provided all my banking information for the refund on March 25 2025. They sent an email with a link requesting this info which I provided. See attachment #1.

      2) I have been following up by emails and phone call with little to no response from Why Unified. See attachment #2.

      I have been calling every week since March 25 2025. They always say they are working on my refund but can't connect me to anybody that is overseeing my case nor can they connect me to a manager. They never mentioned that they are missing my banking information.

      Also, they have not sent me a link as they said they would in their BBB response.


      Sincerely,

      ******* *********

      ere in their documents and website, so I just want to get back what belongs to me, the $20,995 from the Amazon prime plan plus $1,000 in inventory, being the total amount to be refunded $21,995.I want to get this resolved and please proceed with the refund asap in order to close this claim and part ways.

      Business Response

      Date: 06/04/2025

      Thank you for bringing this to our attention. Weve escalated your case to our compliance team, as it appears you dont currently have access to your dashboard. This is where you'll need to upload your refund payout preferences and complete a few quick steps for your refund to be processed after our review is completed. Youll automatically receive an invite within the next 2472 hours. 
    • Initial Complaint

      Date:05/23/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Why Unified has failed to provide the branded product listing and marketing service they sold me. It has now been 6 months into the 1 year contract and I have not had an active product for sale for 5 months of the last 6 months. Obviously, I have not seen any sales, but that is less important to me than not even having a active product to sell. I have reached out countless times and am told my product listing is undergoing "quality checks", but nothing is done to get the listing active. Occasionally, they will replace the product on my account (also not actively listed for sale). I have asked for a refund (not due to lack of sales, but due to having had no services provided as outlined in the contract). I am told I have to wait until the contract period is over. But I was to receive 12 months of service and have already been scammed out of 5 months. I want a refund for the marketing and "product" that I never had access to.

      Business Response

      Date: 06/04/2025

      Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience youve experienced.

      A member of our management team will be reaching out to you directly today to discuss your concerns in more detail. We are currently reviewing your account and are committed to thoroughly investigating the issues youve raisedparticularly the status of your seller account and the challenges youve encountered with activating products.

      It appears that there may be an account restriction preventing your products from being published, and resolving that will be a priority. Thanks for your patience while we work on getting this resolved for you.

    • Initial Complaint

      Date:05/19/2025

      Type:Service or Repair Issues
      Status:
      UnresolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 23343633

      I am rejecting this response because: They have told me this for 4 months and I've called multiple times and have had two different people say there are my case managers when I've called and neither have ever followed up with me regarding an answer or a timeline.

      Sincerely,

      ****** ****** answer on a timeline for the refund by the end of the week or I would be making formal complaints/taking actions against them if I did not hear back and I received no response from them. It has been over 3 months and I am due back a large sum of money. I am making this complaint as this is an unacceptable way to do business and these practices and lack of communication are deceptive. I need the refund to be processed otherwise further action will be taken.

      Business Response

      Date: 06/05/2025

      We're currently investigating this matter further and have escalated it to our compliance team for a status update as it's assigned to a case manager. Well follow up with an update via email as soon as we have more information. Thank you for your continued patience.

    • Initial Complaint

      Date:05/13/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm thoroughly livid with Why Unified. It is clear that any positive reviews must be bots or fraudulent as they've done nothing they've promised. Signed up on 2/26/2025, paid $6,497.50 for their services, plus $1,000 in product fulfillment credits for a total of $7,497.50 to help me run and manage an Amazon Prime store. I received very detailed projections of what the store should do annually and was promised it would only take a few weeks tops to get everything setup. 3/7 - Received first denial from ****** citing validity of source distributor documents. 4/9 - Second product denial by ****** again citing validity of source distributor documents. After numerous emails back and forth requesting more information and timelines, Why Unified reached out 4/16 stating my account was being "assessed". 4/18 - They completely switch the game plan of getting products approved first to saying that a new product was selected and would be shipping within ***** hours. Yeah right! I received a *** tracking number: 1Z229F400352516401. Anyone that researches this tracking number will see that no progress has been made exception for the creation of the label on 4/18. Went on vacation, came back and to my dismay, nothing had yet to be shipped. Sent a followup email on 5/2 to which they responded that all we were waiting on was ****** to approve the received shipment. However, the products were never shipped, so how could ****** be the delay? 5/6 - Per Why Unified, the product has been shipped. I emailed back and asked for a true timeline. 5/7 - Apologized for delays and "re-escalated" my issue. 5/11 - Asked for refund again. All in all after 40+ emails, it's been almost 3 months and not one real thing has been done. They never once initiated an exchange of information and only responded after I reached out. Most of the emails went days before a response and then the responses were subpar at best and not providing any real information. Clearly a scam, I was duped; just give money back.

      Business Response

      Date: 05/21/2025

      We're sorry to hear about your experience and appreciate you bringing it to our attention. To ensure your concerns are fully addressed, weve escalated your case to a member of our C-Suite team, who will personally review your account and follow up with you. Please allow 23 business days for an update.

      Its important to clarify that issues related to product verification and account deactivation often originate from ****** itself. As documented in recent Congressional inquiries, ****** has come under scrutiny for vague and inconsistent enforcement actions, including unclear requirements around supplier documentation and unexpected account suspensions. These types of actions are outside of Why Unifieds control.

      That said, were committed to finding a resolutionwhether the root cause is account-specific or the result of platform-level enforcement. Our leadership team is reviewing your case in full and will work to ensure the next steps are clearly communicated and properly handled.

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