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Business Profile

Legal Forms

EForms.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Legal Forms.

Reviews

Customer Review Ratings

2.48

Average of 79 Customer Reviews

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Review Details

  • Beryl H

    Date: 01/17/2023

    Great forms that are easy to document ones needs! Good web site with user friendly information!

    EForms.com

    Date: 01/18/2023

    Thank you for your review! We are happy you found our website easy to navigate and were able to use the free information relating to each document.

  • ann c

    Date: 01/10/2023

    HORRIBLE CUSTOMER SERVICE!! I spoke with a guy who identified himself as ***** in corporate who acted as though he owned the company. He was rude and careless. I told him the company charged me 5 times after I cancelled the subscription, and he literally didn't care. He said doesn't matter because his timestamp does not show that. I never downloaded 1 form but this company still charging. I am forced now to make this a legal matter and **** I hope there's a class action lawsuit started against this type of fraud and this company. I asked to speak to his supervisor, and he said he's the only person that will speak to me. This sorta behavior is odd for a company that wants to give legal documentation out.

    EForms.com

    Date: 01/11/2023

    Hello ***,

    We value our customers, so I called you directly as I felt a callback was warranted, though escalations typically do not move past the desk of the Customer Support Manager. I reviewed your account, and listened to your phone call with the manager prior to our conversation yesterday.

    We value your feedback, and I apologized as the call could have been handled better based on the situation.

    Though our refund policy only permits refunds to be issued for charges incurred within the most recent 30 days without a cancelation, our manager processed an additional refund, 2X eForms policy, during your initial call. Our support team has restrictions on their access and abilities per our Terms of Use, and our manager overrode our system to process the additional refund outside our policy.

    I went over escalation process, and I explained the activity on the account. As discussed, your account was used to previously sign up for a Monthly Subscription Plan back on July 31, 2020, and you canceled during the new member 7-Day Free Trial, never being charged. The subscription was reactivated on July 21, 2022 when a XXXXX Residential Lease Agreement was successfully downloaded.  All customer activity is date and time-stamped, and though notifications were sent at the time of each renewal, I confirmed there was no cancelation requested since your reactivation in July. As there was no cancelation, the account was billed for the additional months the subscription was active.

    After speaking at length with you relating to our subscription model, our escalation process, the activity on the account, and how we value our customers, we came to a mutual understanding on our business model. I assured you during our call that your feedback was heard, and I followed up directly with the manager yesterday to discuss the call in question, addressing your concerns. After reviewing your account, I saw that you did not have any activity since the reactivation, so I processed additional refunds during our call for your months of inactivity, though well outside our refund policy parameters.

    Our customers are the foundation of our business, and we always strive to provide excellent customer experiences. As there is always room for improvement, your feedback plays an integral role in our growth and continued success. 

    You informed me that you had already submitted this review immediately after your initial call, but you planned on replying and updating your rating based on our conversation. I am happy that we were able to connect, and am pleased to hear you plan on utilizing our services in the future. 

    ***

    Chief Customer Officer

     

  • Kevin F

    Date: 12/06/2022

    ********* was very professional in his interaction with me. He was accommodating and offered to escalate my issue with ease. *** rapidly responded and he too handled my issue with professionalism and courtesy. They really took care of me.*****

    EForms.com

    Date: 12/07/2022

    Thank you for taking time to leave a review, *****. At eForms, we value our customers and always strive to surpass any expectations relating to the support we provide. We are excited to be your "go-to" resource for any legal form needs in the future!

  • Juliana H

    Date: 11/26/2022

    I was having an issue with a change I had made when formulating a will and the way it was appearing in the printed version so I chatted online with a customer service representative who quickly went into their program and resolved the glitch. I was very impressed by the quick response and resolution.

    EForms.com

    Date: 11/26/2022

    We're happy our Customer Support Team was able to assist in your situation. We are always ready to help with any questions you may have. Thank you for taking the time to leave a review!

  • Lamar M

    Date: 11/22/2022

    A very nice service that helps people who need special documents that are not easily available.

    EForms.com

    Date: 11/22/2022

    Thank you for your review! We're happy you found the forms you needed and look forward to being your go-to resource in the future.

  • Wendy H

    Date: 11/11/2022

    Fantastic resource, and appreciative of me as a customer. Highly recommend!

    EForms.com

    Date: 11/14/2022

    We appreciate your review and are delighted to hear you are happy with our service! Thank you for your recommendation!

  • Tyrone B

    Date: 11/09/2022

    ******* was knowledgeable and professional. I recommend this company.

    EForms.com

    Date: 11/10/2022

    We are happy our Customer Support Team was able to assist you. Thank you for your recommendation!

  • Ronnie E

    Date: 10/25/2022

    I went on to the site and reviewed forms. They had some of the forms I needed and if I would have needed other forms, they were there also. They gave me 7 days to look at what they had and I only needed the one form I was after. I appreciated the fact, I could unsubscribe at no cost. Thanks for being there.

    EForms.com

    Date: 10/26/2022

    Thank you for your review! We're happy you were able to utilize the new member 7-Day Free Trial that comes with our Monthly Subscription Plan. We hope to be a resource to you if you ever need legal forms in the future. 

  • Patrick B

    Date: 10/04/2022

    I am quite pleased with the quality of support I received both from the initial agent who answered my call and explained that the matter would need the attention of a manager and the prompt return response from the manager ***. *** reviewed my situation and resolved the issue to my satisfaction in a prompt and professional manner. He indicated and then demonstrated that my long term membership to eForms was important to the company. I can't recall a more efficient customer service experience nor one were I felt more valued as a customer. And it was all handled by a simple yet personal email. This type of customer service not only guarantees a continued long-term member relationship, but turns a customer into an advocate. Thanks again ******************

    EForms.com

    Date: 10/05/2022

    Thank you so much for your review, *******! We always strive to surpass our customers' expectations when it comes to our services and support. We are ecstatic to hear you had such a pleasurable experience using our platform and interacting with our team. We appreciate your continued business over the years, your advocacy, and look forward to being your legal form provider in the future.

  • Catherine B

    Date: 09/30/2022

    I believe this is the best software for small business to use when needing to customize a contract on the spot! I'm a small business in the beginning stages of development and needed to cancel the subscription for a short time. Eforms was able to accommodate my subscription and allow me to cancel now and resume when needed. As my business grows I will utilize Eforms regularly. I will be a long term customer of ***********************!

    EForms.com

    Date: 10/03/2022

    Thank you for taking the time to leave us such a detailed review. We're excited to hear that our forms and services assisted you with your small business. We look forward to providing you any and all forms you may need as your company grows!

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