Legal Forms
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Customer Review Ratings
Average of 75 Customer Reviews
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Review fromKatie C
Date: 12/06/2025
5 starsSteffan who helped me was very courteous (which is hard to find these days) and took care of my issue immediately. Thank You SteffanEForms.com
Date: 12/08/2025
Thank you for taking time to leave a review! We'll be sure to let Steffan know you appreciated his assistance. We'll be here if you ever need a legal form in the future.Review fromKaren M
Date: 11/12/2025
5 starsThe site was easy to use. When I decided to cancel, they were friendly and efficient. I would recommend using eforms.EForms.com
Date: 11/14/2025
We appreciate your feedback. Thank you for taking the time to leave us a review. We look forward to being a resource to you the next time you are in need of a legal form.Review fromJABE A
Date: 11/12/2025
5 starsI have nothing but great things to say about eforms. Great customer service is the reason for this review and Ill be back!EForms.com
Date: 11/13/2025
We appreciate your review, and are happy you had a great experience with our customer support staff! We look forward to being your go-to legal forms provider in the future. If you ever need any further assistance, feel free to reach out to our support team.Review fromFrank J
Date: 10/13/2025
5 starsHad a problem on my end and they quickly and easily solved the issue. Most pleased with this company and happy I found them.EForms.com
Date: 10/14/2025
We are pleased to hear you had a great experience utilizing our services and interacting with our Customer Support Team! We are happy they were able to resolve your issue, and we look forward to being your exclusive resource for all your future legal form needs.Review fromC. B.
Date: 10/08/2025
1 starI was able to complete a form and download, when I went to file the form, I found it did not meet the Michigan requirements. Cost me extra time, money, and effort. Brendan for the Support Team said since it was successfully downloaded that was full use of their service. I downloaded a form that did not meet the standards for that form. Waste of time and money would stay away from eForms, I sure will.EForms.com
Date: 10/14/2025
We are sorry to hear that the form was not accepted upon your initial submission. Typically, if not accepted, a simple edit of the originally entered information on the form will ensure it is compliant with specific county requirements. With a MI Quitclaim Deed, the information must be 100% accurate to ensure the acceptance for the individual county it is submitted in. We always recommend confirming with a licensed professional prior to submission if unsure that the form will be compliant with a user's specific county.
Based on your communication with our customer support agent, you were able to make the minor edits necessary required for your county and the form was accepted. We apologize for any inconvenience this may have caused you.
C. B.
Date: 10/14/2025
The form needed multiple changes, waste of time and money.Review fromc. H.
Date: 10/07/2025
1 starCharged me illegally, called them one person in customer service sitting at home, complete scam artist. Totally different email attached to account and they charged me completely aware and knowing it wasnt my profile. These people are scams do not use themEForms.com
Date: 10/09/2025
We ask that this review be removed as it does not accurately represent the reviewer's activities utilizing our website or interactions with our customer support team. This user violated our Terms of Use even after being offered a courtesy refund in the past.
The reviewer registered her first account and activated a Monthly Subscription Plan on January 28, 2019, to download a Georgia Residential Lease Agreement. This subscription was not canceled during the subscription's 7-Day Free Trial (for new members only) and the account was billed. She contacted our customer support team demanding a refund, and we processed a refund as a one-time courtesy.
A second account and Monthly Subscription Plan were activated using a different email address on July 21, 2025, to utilize a second 7-Day Free Trial to download a Georgia Eviction (Notice to Quit) Form. As with the original subscription, at the conclusion of the trial, a recurring billing of $49/month begins until canceled per our Terms of Use. These terms are reiterated on the checkout screen prior to download and subscription activation.
We accept cancellations via ******, by phone, email, live chat, or directly through the subscriber's online dashboard. All customer activity and communication are date and timestamped for record-keeping. Per this account's activity log, there are no records of any cancellation requests until the customer contacted our Customer Support Team via email on July 29, 2025, following the account's initial charge and receiving the renewal confirmation email from PayPal.
Per our Terms of Use, we limit 'Free Trials' to one per user. Our database reflects two different email addresses, though both accounts are linked to the same user's billing profile and email address. The reviewers name is in each of the accounts documents. This reviewer also spoke with our customer support team and shared screenshots of the secondary account via email, verifying she utilized both accounts. Using various emails to utilize multiple 7-Day Free Trials violates our Terms of Use, and the secondary account was not eligible for any refunds.
The reviewer disputed the transaction from the second account directly with ****** twice after being denied a refund by our support team. ****** found the transaction to be in eForms' favor after each investigation due to the confirmed activity and violation of our ToS. ****** closed the most recent dispute case in eForms' favor on September 7, 2025.c. H.
Date: 10/14/2025
Company is scamReview fromGina H
Date: 09/30/2025
5 starsI had misunderstood a subscription package and as soon as I called and addressed my concerns and my request for a refund, they immediately followed-up and gave me a partial refund which I thought was gracious. I would highly recommend e-forms to any of my business colleagues. Thanks, again, for the excellent customer service! Warm Regards,**** ******* * ****** *************************************EForms.com
Date: 10/01/2025
Thank you for taking the time to leave us a review, ****! We appreciate your business and are happy our support team was able to assist you!Review fromE. d.
Date: 09/16/2025
1 starThis company is a scam and should be shut down. They advertize a free trial for a subscription, the form I created was not what I wanted, I canceled the subscription and they charged $200 without my consent!Absolute scammers.EForms.com
Date: 09/17/2025
We apologize for your frustration, but after reviewing your account we can confirm you activated our Pro Annual Plan yesterday, September 16, 2025. The Annual Plan costs $199.00/year. This subscription plan does not come with a free trial.
Our Monthly Plan at $49.00/month is our only subscription plan that offers a 7-Day Free Trial for new members. Our pricing and checkout pages reflect the terms of each of our premium plans. If you wish to change your subscription, please contact our support team at *********************************** or call ************. Our agents will be happy to assist you.
E. d.
Date: 09/17/2025
You know what you are doing, you respond to tens of complaints about the same thing.Review fromAntonia M
Date: 09/16/2025
5 starsThey were definitely helpful. The customer service was great. They help solve my problem with no issue. Definitely recommend them to friends and family.EForms.com
Date: 09/17/2025
Thank you for taking the time to leave us a review! We appreciate your recommendation, and are happy our support team was able to assist you.Review fromJoe A
Date: 09/11/2025
1 starOn July 24, 2025, I ordered one (1) deed document from eForms called "Transfer on Death" (TOD) form. After clicking on the "one-time" charge ($55) using PayPal, I received a notification from PayPal that I've been charged $199 for an annual subscription. I did not authorize an annual subscription. Due to my health condition (SMZL Lymphoma), I'm trying to get my affairs in order for my daughters, and I only approved a one-time payment for a single document. I've written numerous letters to eForms (on 7/25; 8/30; 9/4; and 9/11/2025) and they notify me they cannot give me a credit on my PayPal account for the difference between $55 and the $199 which PayPal has already paid them. I did NOT choose an annual subscription and asked eForms numerous times to provide documentation of an annual subscription for my order, which they never did. I request a refund for the unauthorized charge of $144 ($199 - $55) to be credited back to my PayPal account. I feel eForms is dishonest and deceptive on their ordering page, even down to the small print. The lack of transparency and clear disclosure about the annual subscription fee led to this unauthorized charge. I urge others to be cautious when using this site and to carefully review the terms and conditions. As someone with a serious health condition, I kindly request that this matter be resolved promptly. I would appreciate it if eForms could take immediate action to rectify this situation and provide a refund for the unauthorized charge. Be warned about this site and read the other issues with this company posted on the Better Business Bureau site. Single Document Transfer on Death Deed (TODD) $55 one-time charge One-time fee to access and download Credit / Debit Card Your subscription plan will be billed at $199 per year, starting on September 11, 2025. You can cancel ANYTIME. If not canceled, your next billing date will be September 11, 2026. Sincerely, *** **EForms.com
Date: 09/15/2025
We are asking that this review be removed as it is not an accurate representation of this account user's activity, and this customer's account has already been serviced with a pro-rated refund issued.
This customer activated our Pro Annual Plan Subscription on July 24, 2025, which costs $199.00 per year. He contacted our customer support department stating that he intended to purchase a Single Document at $55.00, but our system charged him $199 instead. Our team informed him that all activity is timestamped for quality assurance and the account that was used activated the Annual Plan, not the Single Document.
Our team attempted to process a pro-rated refund and update his purchase to a Single Document, though the customer had already disputed the transaction directly with ******. When a transaction is disputed, eForms cannot edit the transaction while ****** conducts its investigation and this information was relayed to the customer. The customer contacted our support department numerous times throughout the time ******'s investigation was active, and we continued to tell the customer we cannot edit and process a pro-rated refund or change the plan while it is active. ****** found the dispute case in eForms' favor on August 30, 2025 based on the customer's activity log showing the user selected the Annual Plan at checkout - to which the customer disputed the transaction again, putting the transaction in a HOLD status again.
****** found the secondary dispute case in eForms' favor once again on Friday, September 12, 2025, based on the customer's activity log showing that the user selected the Annual Plan at the time of activation, not the Single Document.
Though ****** found each of the dispute cases in eForms' favor based on the user's activity, we processed the pro-rated refund of $144.00 on Monday, September 15, 2025, at open of business before the customer could dispute it directly with ****** for a third time. eForms also updated the customer's account to reflect a Single Document Purchase as he intended to purchase.
We've submitted the user's activity log for record to show the customer selected the Annual Plan at original activation on July 24, 2025 vs the Single Document option. We understand that mistakes do happen, and we always attempt to accommodate the customer's wishes. We were unable to do so because the user kept disputing directly with PayPal.
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