Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  non accredited company offered free trial to vulnerable physically disabled people, who do not have access to transportation, who are not menally ill, and can not afford such services, but do not have access to fax, printing, or other form fillable technology in order to fulfill government MANDATED documents. Vocational Rehab does same. LEAVING ALREADY VULNERABLE PEOPLE AT GREATEST RISK OF ******************** searches do not often show result even when the specific site name is entered. Many sites are intentionally given similar names to trick and lure. Most sites do not provide receipts or reminders of free trial ending, to email or even on website page. Some say free, STEAL your information then try to charge, claiming only account setup is free, not actual usage. Most create difficult-to-find cancellation links. Given this scenario, that no agency is actually "managing security" of, I previously signed in for free account but never used site. Was offered free trial from new search result months later. Logged in , created 1 document within free trial period then requested cancel. No further use of site. No mention of not free trial for same name address, card, etc. *********** charged card ***** unwilling to acknowledge deceptive business practices. This unethical conduct alone is cause for non-accreditation under this or any other business name they may attempt to hide under.Greedy, irresponsible kids in tech, taking over what the elders can't even comprehend make for a grim future for all.I hope that you will see to finding some control measure over this situation. American Standards are already so low. It certainly would be a shame to see the country taken over due to agency inability, incapability of providing security for it's own citizens.

  Business Response

  Date: 09/08/2025

  We ask that this complaint be removed as it is extremely biased and not an accurate representation of our available services, the activities of the complainant utilizing our website, or the interactions with our customer support team. 

  The complainant registered her first account and and activated a Monthly Subscription Plan using on May 10, 2025, to download a Official Certificate (Affidavit) of Service. This subscription was canceled during the subscription's 7-Day Free Trial (for new members only) and no charges were processed on this account. She received her document completely free after using our form-filling software, a premium service.

  A second account and Monthly Subscription Plan were activated using a different email address on August 15, 2025, to utilize a second 7-Day Free Trial to download a new Last Will & Testament Form. As with the original subscription, at the conclusion of the trial, a recurring billing of $49/month begins until canceled per our Terms of Use. These terms are reiterated on the checkout screen prior to download and subscription activation.
   
  We accept cancelations via phone, email, live chat, or directly through the subscriber's online dashboard. All customer activity and communication are date and timestamped for record-keeping. Per this account's activity log, there are no records of any cancelation requests until the customer contacted our Customer Support Team via live chat on Friday, August 22, 2025, following the account's initial charge and receiving the renewal confirmation email.
   
  Per our Terms of Use, we limit 'Free Trials' to one per user. Our database reflects two different email addresses and both accounts are linked to the same user's billing profile. Based on the use of various emails to utilize multiple 7-Day Free Trials, it is against our company policy to issue any refunds on the secondary account.
   
  Attached to this response are both accounts' activity logs and the excerpt from our Terms of Use for record. I can confirm the secondary subscription under ********************************* has been canceled, though the customer has access to her documents and all of our services until September 22, 2025, at 8:47 AM EST. The subscription will not renew, and the account will not be billed again. 
   
  

  Customer Answer

  Date: 09/10/2025

   
  Complaint: 23794144
  
  I am rejecting this response because: Unprofessional, greedy thieves. I clearly stated error possibilities and corrections, the difficulties encountered location correct sites deliberately created with similar names and fed into system with NO NOTICE of name and address detection programmed to stop any mistaken renewal. Shortcuts inptogramming with this very deliberate intent to deceive. 
  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 09/15/2025

  Unfortunately eForms, nor any online subscription-based company, can preemptively confirm the owner of every email address ever created.

  As our database of customers are tied to the registration of their email address entry, we would not be able to warn a potential user of having a secondary account if they registered a previous account under a completely separate email address. As we do offer a Pro Monthly Subscription with a 7-Day Free Trial for new subscribers only, we understand that this is an area of exposure for user abuse, though *********************** still sees the value in offering the 7-Day Free Trial to our new users under the Monthly Plan to allow them to "try before they buy." This is why the registration of various email addresses to utilize multiple free trials violates our Terms of Use. 

  Customer Answer

  Date: 09/15/2025

   
  Complaint: 23794144
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ********

  Businesses, professional and not, regularly have access to name,email,phone number cross referenced without me having to repeat myself.

• Initial Complaint

  Date:08/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From ***** when I used EFORMS. someohow they put me on a monthly subscription of $49. they have charged me 21xs. I contacted them and they refunded me three monthly charges said they cound not authorize anymore. Since my moms death in Nov of 2023 and then my fathers passing followed up by my son commiting sucide (in my home) I put my bills on auto pay every month and I did not catch the unauthorize chage. I feel they are a very dishonest company. I cannot justify paying this and I dont want my good credit ruined so they can make another dollar on a unsuspecting person. Please help me remove these charges. I just want to pay my credit card off and cut it up. I cant handle the dishonest paractices and scams

  Business Response

  Date: 09/08/2025

  We do empathize with this complainant and sincerely apologize for the family's loss. 

  This account was registered and activated a Monthly Subscription Plan. As with any subscription-based service, the subscription will remain active until canceled by the user. All account activity and communication are timestamped for quality assurance. We can see from the activity log that the account was accessed throughout the duration of the subscription and forms were downloaded. We never received a request to cancel the subscription prior to the customer contacting our support team on July 25, 2025, following the most recent charge on July 8, 2025. eForms policy only permits refunds to be issued for transactions that have occurred within the most recent 30 days. Our support agent processed the initial refund and escalated for further review based on the duration of the active subscription. Our management team reviewed the account and processed two additional refunds reversing the charges within the most recent 90 days, 3X eForms policy. This is the maximum the customer support team has the access to refund.

  Upon further review, I contacted the merchant on this subscriber's behalf and processed an additional refund to the payment method on file. This reverses all charges incurred in the most recent 180 days. This the maximum timeframe that eForms, as a merchant, is allowed to process, and we can only refund to the payment method used at registration.  I can confirm the subscription has been canceled since July 24, 2025, and the account has not been billed again. We ask the customer to allow 5-7 business days for the additional refund to appear in his account. 

   

• Initial Complaint

  Date:08/11/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did an internet search for downloadable documents and came across reforms.com- started using the cite for the forms after some time I decided I wasnt going to use those forms. Today- days almost a week later, I got a $49 charge on my card for reforms.com- I have no idea how they got me into a subscription but I never agreed to it or to being charged for anything- nothing about cost was clearly stated anywhere in the process. I feel like they stole my money and now I have to deal with my bank over it- I never got a confirmation email of subscriptions, no notice id joined anything just a quiet $49 stolen from my account

  Business Response

  Date: 08/11/2025

  We respectfully request that this complaint be resolved as the account has already been serviced with a courtesy refund being issued yesterday, August 10, 2025, eighteen minutes after the user contacting our support team requesting to cancel via email. It is also not an accurate account of the complainant's activity log, nor a representation of our available services.  

  Instead of downloading a FREE template, this user activated a Monthly Subscription Plan on August 2, 2025, at 6:08 PM EST. As a new subscriber, the user was offered a ***** Free Trial with his Monthly Subscription to try our premium plan services with no commitment. The subscription can be canceled at any time without penalty via phone, email, live chat, or through his eForms dashboard directly. The subscription and free trial were utilized to create and download a Kentucky Non-Disclosure Agreement (NDA) using our form-filling software, a premium service. All terms of the subscription are listed in our Terms of Use which were agreed to prior to activation, on the **** page, and the timelines of the 7- Day Trial and renewal dates are reiterated on the checkout page prior to entering any billing information.

  We did not receive any request to cancel the subscription within the 7-Day Free Trial, so the subscription automatically renewed on August 9, 2025, at 6:09 PM EST, following the end of the trial. Our support team received the cancellation and refund request yesterday, August 10, 2025, after the customer viewed their payment confirmation and renewal email. As there was no activity following the free trial period, our support team processed a courtesy refund for the initial monthly charge shortly after receiving the cancellation request (18 minutes after receipt). The subscription has been canceled immediately and the account will not be billed again.

  We ask that the user allow 5-7 business days for the refund to appear on his statement, though based on the short timeframe between the initial charge and processed refund, we ask the user to note that the initial charge may be VOIDED completely if it was still pending on his account. 

  Customer Answer

  Date: 08/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:07/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free 7 day trial with this business and canceled before the monthly subscription started. I recently noticed two $50 charges to my card from this company for two months of a subscription. When I called to have the charges refunded, I was told they could not refund me because there was no record of a cancellation and Id used their free trial once before and am only allowed one free trial. I had used this company once a year ago. The system should not have allowed me to sign up for another free trial if that was the case. I was also told I could not speak to a supervisor as one was not available. Im awaiting an email from the supervisor at this time. Extremely frustrating as I know for a fact that I canceled this subscription once I knew I didnt need it. They did this last year when I tried them out too- I should have known better than to try it again.

  Business Response

  Date: 07/16/2025

  We respectfully request that this complaint be removed. The customer was denied a refund due to violating our Terms of Use, after receiving a courtesy refund previously.
  
  
  This customer registered an account under the email address *********************** to activate a Monthly Subscription Plan on September 10, 2024. This plan comes with a 7-Day Free Trial for new members, which was utilized to successfully download a Florida Residential Lease Agreement Form. The terms of the subscription and free trial duration are listed in our Terms of Use and reiterated prior to the initial download when activating the subscription. This subscription was not canceled during the free trial period, so the subscription rolled over into the Monthly plan. The customer's account was billed following the free trial until the customer canceled on November 18, 2024. We processed a courtesy refund per our Terms of Use on November 18, 2024.

  
  
  On June 3, 2025, a second account was registered under the customer's name and a similar email address ************************ A second Monthly Subscription Plan was activated. Though ineligible per our Terms of Use, the customer utilized a second Free Trial, otherwise offered to NEW SUBSCRIBERS only to create another Florida Residential Lease Agreement Form. No cancellation requests were ever made during the second subscription's free trial period, and this account was also billed after the conclusion of the trial period and following months until the customer contacted our support team to cancel on July 15, 2025. Our support team canceled the subscription at period end and informed the customer she was not eligible for a refund due to the prior use of a Free Trial period which violates our Terms of Use, and that a refund was previously issued for the same situation on her first account.

  
  
  Customers can cancel their subscriptions by contacting support via phone, email, or live chat. They can also cancel at any time from their eForms dashboard or PayPal directly. All customer activity and communication are timestamped for record-keeping purposes, and we have NO records of any communication or cancellation from the secondary account activation until July 15, 2025, following the most recent renewal charge. When the customer contacted us requesting cancellation and a refund via phone, we informed her that the account was ineligible for a refund due to violating our Terms of Use, as she utilized two Monthly Subscription Plans and 7-Day Free Trials. The ticket was escalated to our Customer Support Manager, who will follow up within two business days.  

  
  
  The customer has access to her account and all of our services until the end of the current billing cycle, concluding on August 11, 2025. The subscription will not renew, and the account will not billed again. We've attached the excerpt from our Terms of Use relating to Monthly Subscriptions and 7-Day Free Trials offered to NEW members only, as well as the activity logs for both accounts.

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking for a bill of sale to sell my car. I went to ******* to find a solution. It directed me to eForms on June 11th. The website is intentionally misleading the consumer to think the service will cost less than $20 to download a single document. After I downloaded the form, I got an alert from ****** that I was charged $199.99. I immediately called eForms and disputed the charge with ******. ******* at eForms told me they could reduce my subscription to the single for cost of $50 or the single month for $40, but he needed to get his boss to approve. So I emailed. ***** responded to my email that they dont give refunds & cant take any action until the ****** dispute is resolved. I have emailed and called over 10 times and still cant get a resolution. The ****** dispute was resolved on 6/22 but eForms says its still open.

  Business Response

  Date: 07/09/2025

  We respectfully request that this complaint be resolved as the account has already been serviced with a refund being issued on June 26, 2025. It is also not an accurate account of the complainant's interaction with our support team, nor a representation of our available services.   

  This customer elected to sign up for our Annual Subscription Plan that costs $199/year after utilizing our form-filling services, a premium service option. We offer our downloadable templates for FREE. The Annual Subscription cost breaks down to $16.59/mo when compared to our Monthly Plan at $49.00/mo. The $199 charge is listed on the pricing and checkout pages as a one-time upfront payment prior to the customer entering their payment information (attached).

  It is true that we do not have the ability to process any refunds if the transaction is being investigated by ****** due to a direct customer dispute. Our support team informed the customer of this and once the dispute was closed, our supervisor processed a pro-rated $144.00 refund and updated the user's account to reflect a Single Document Purchase per her request. The user now has lifetime access to the document with unlimited edits and downloads, and is no longer associated with the Annual Subscription she initially registered for. 

  Customer Answer

  Date: 07/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:06/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They advertise as "free" for documents but you have to put your credit card. I subscriber for the free trial, and immediately cancelled it. This was last month. Now randomly on june 1st, I recieve a charge for 49$? I go and think maybe I forgot to cancel my subscription. It says you have no subscription. So why am I being charged? This company is sloppy and tries to sneak and charge people's cards for no reason. Maybe thinking I wouldn't notice. But I am filing a complaint and will be disputed.

  Business Response

  Date: 06/02/2025

  We respectfully request that this complaint be removed due to its invalid representation of the user's account and billing history. All customer activity and communication with our support department are timestamped for quality assurance.

  This complainant registered an account with *********************** on May 17, 2025, at 3:41 PM EDT, and activated a Monthly Subscription Plan to utilize our form-filling services instead of downloading one of our free forms. This plan comes with a 7-Day Free Trial, and the account was utilized to create a Loan Personal Guarantee Form. No cancellation was requested with our support team or made directly within the user's dashboard, so the account was billed following the conclusion of the 7-Day Free Trial on May 25, 2025, at 3:51 PM EDT. The subscription's payment collection attempt of $49.00 FAILED. Our merchant provider attempted to collect the past due balance for a second and final time yesterday, June 1, 2025, at 4:05 PM EDT, though the second attempt FAILED also. 

  No successful transactions were processed on the account, so there is no ability to refund any charges. As we could not collect the initial Monthly payment, the subscription automatically canceled with a PAST DUE BALANCE - hence why his dashboard says "no active subscription."

  If the user sees any pending charges on his credit card statement, they will VOID completely once his financial institution completes the processing of the failed transactions. We ask that the user allow 5-7 business days for any pending transactions to VOID out completely, as each financial institution's processing times vary. 

  Attached you will find the user's account activity log showing no prior cancellations, and the account's billing activity log, showing no successful transactions occurred. I can confirm that the user's subscription is canceled, and no payments were ever successfully collected by eForms. 

  Customer Answer

  Date: 06/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:04/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eletronic Forms LLC charged me $199 for, I'm guessing an annual membership fee. I had no idea I was being charged. I just was scrolling through forms and the same day, 3/20/25, I was charged with $199. I have sent many e-mails and filed a dispute with ******* to no avail. I am at a loss as to why they would charge me $199.

  Business Response

  Date: 04/03/2025

  We respectfully request that this complaint be removed. The customer activated an annual plan to successfully create six documents and disputed the initial charge with ****** directly before contacting us. ****** found the dispute case in eForms favor. 

   

  This customer registered an account under the email address ****************** on March 8, 2024. She saved a document, though never activated any premium plan subscriptions. 

   

  On March 20, 2025, the customer logged back into this account and activated our 1-Year Pro (Annual) Plan, costing $199.00 as an upfront payment. The account granted unlimited and immediate access to all forms and services while active. The account was then used to create and download six different versions of our ** X** XXXXXXXXXX Forms. The terms of the subscription are listed in our Terms of Use, on the pricing page, and reiterated prior to the initial download on the checkout page when activating the subscription for the first download. Rather than reaching out to our customer support team to request a refund initially, she filed a direct dispute with ****** on March 20, 2025, and the initial transaction was placed into a HOLD status while ****** conducted its investigation. After contacting our support team Customers can cancel their subscriptions by contacting support via phone, email, or live chat. They can also cancel at any time from their eForms dashboard or by ****** directly. 
  

  
  When the customer emailed us on March 21, 2025, requesting cancellation and a refund, our team informed the customer that we could not edit the transaction due to the direct dispute and that we would have to abide by the outcome of ******* investigation.
  

  
  ****** reviewed the account activity and form creation finding the direct dispute case in eForms favor on Monday, March 31, 2025. As relayed to the customer, we have to abide by the decision stemming from ******* dispute. The customer has access to her various **********************, her account, and all of our services until March 20, 2026. The subscription will not renew, and the account will not billed again. 
  

  
  

  Customer Answer

  Date: 04/03/2025

   
  Complaint: 23152763
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** *******

  Customer Answer

  Date: 04/08/2025

  I was browsing my PC to look at forms. E-Forms states Free Legal Forms on their website. They charged me $199 for a subscription that I did not want nor did I ask for.  I don't know how but I guess I clicked on Pay Pal but I did not want any kind of subscription.  I have only social security and this is a thief of an old lady, myself, who would never order anything for that much money.

  Business Response

  Date: 04/29/2025

  We do understand this is not the outcome the complainant is seeking, nor an outcome that we would prefer as a company. When the customer emailed us on March 21, 2025, requesting cancellation and a refund, our team informed the customer that we did not have the ability to edit the transaction due to the direct dispute filed with ******. The dispute places the transaction in a HOLD status until ****** completes its investigation, and we informed the customer that we have to abide by the decision stemming from ******* investigation.
  
  ****** reviewed the account activity and form creation and download history. ****** found the direct dispute case in eForms favor on Monday, March 31, 2025. Though we are empathetic to the customer's situation, we have to abide by the decision stemming from ******* dispute as it was filed directly prior to contacting our support team. The customer has access to her various **********************, her account, and all of our services until March 20, 2026. The subscription will not renew, and the account will not billed again. 
  
  
  

  Customer Answer

  Date: 04/30/2025

   
  Complaint: 23152763
  
  I am rejecting this response because:  I was clearly robbed of $199. I am a 78-year-old on SS and a caregiver of my terminally ill daughter.  The Eforms business immediately took this $199 for no reason.  I pray that others do not get caught up in that scheme.  I contacted ****** to dispute that charge with no help.  Maybe I clicked on the wrong button somewhere but I surely cannot afford $199.
  Sincerely,
  **** *******

  Business Response

  Date: 05/05/2025

  As discussed, we do not have the ability to process a refund for the $199.00 transaction due to the dispute being filed directly with ****** prior to contacting our support team, requesting a refund. As we did not have the ability to offer a refund prior to the dispute being filed, we had to abide by the outcome of ******'s investigation - which was ruled in eForms favor based on the activity on the account, the download history, and our Terms of Use.

   

  To clarify, no one was "robbed of $199.00." Multiple forms were created and downloaded under the account in question. At the time of checkout, prior to downloading the first document, an Annual Plan was selected granting unlimited access to all of our services for one year, in lieu of signing up for our Monthly Subscription at $49/mo or purchasing a Single Document at $55.00 each. For record, attached is the account's activity log, and a copy of the checkout page indicating a $199.00 charge at the time of the Annual Plan activation.  

   

  We wish we could do more, but our hands are tied based on the transaction being disputed with ****** directly prior to requesting a refund directly with our support team.

  Customer Answer

  Date: 05/05/2025

   
  Complaint: 23152763
  
  I am rejecting this response because I did not request any membership.  The forms I scrolled were not even accurate for what I needed, so nothing was gained by me through this company.  The reason I contacted ****** immediately was the fact that I was shocked when I saw this charge and figured this would be the fastest way to get the $199 back into my bank account.  This is a theft from Eforms to this elderly person and it is not right. I wonder if they have given the same answer to all of the other complaints I see when I look them up on the Better Business Bureau site.  
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:03/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not sign up for this subscription service and did not use this account to access information on the Eforms website. However, I was charged $49. May I please have a refund?

  Business Response

  Date: 04/03/2025

  We respectfully request that this complaint be removed. The customer was denied a refund due to violating our Terms of Use.

  
  
  This customer registered an account under the email address ************************ to activate a Monthly Subscription Plan on June 14, 2024. This plan comes with a 7-Day Free Trial for new members, which was utilized to successfully download an Illinois Eviction Notice (Notice to Quit) Form. The terms of the subscription and free trial duration are listed in our Terms of Use and reiterated prior to the initial download when activating the subscription. This subscription was not canceled during the free trial period, and the customer's account was billed following the free trial on June 22, 2024. Rather than reaching out to our customer support team to request a refund, she filed a chargeback dispute and the initial transaction was reversed. Subsequently, the subscription was automatically canceled.

  
  
  On March 11, 2025, a second account was registered under the customers name and the email address ********************* and a second Monthly Subscription Plan was activated. Though ineligible per our Terms of Use, the customer utilized a second ***** Free Trial, otherwise offered to NEW SUBSCRIBERS only to create an Illinois Quitclaim Deed. No cancellation requests were ever made during the second subscription's free trial period, and this account was also billed after the conclusion of the trial period on March 19, 2025.

  
  Both accounts were created and activity was performed stemming from the same IP address, so it is the same customer. The customer logged into the original account first attempting to cancel after her most recent charge, before realizing she needed to cancel the newest account. 

  
  
  Customers can cancel their subscriptions by contacting support via phone, email, or live chat. They can also cancel at any time from their eForms dashboard. All customer activity and communication are timestamped for record-keeping purposes, and we have NO records of any communication from account activation until March 24, 2025, following the conclusion of the trial period and initial charge. When the customer contacted us requesting cancellation and a refund via email, we informed her that the account was ineligible for a refund due to violating our Terms of Use, as she utilized two Monthly Subscription Plans and 7-Day Free Trials. The ticket was escalated to our Customer Support Manager, and the *** informed the customer that our system flagged the second account as ineligible for a refund due to the violation. After the customer was denied the refund, the customer filed a ******************** complaint.
  

  
  The customer has access to her account and all of our services until April 19, 2025. The subscription will not renew, and the account will not billed again. We've attached the excerpt from our Terms of Use relating to Monthly Subscriptions and 7-Day Free Trials offered to NEW members only, as well as the activity logs for both accounts.
  

  
  

• Initial Complaint

  Date:03/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eforms ads state that you have unlimited edit capability. If you attempt to edit a paid document, all you get is a full page ad to buy more of their software. Very misleading advertising

  Business Response

  Date: 03/27/2025

  We respectfully request that this complaint be removed as it doesn't represent a factual representation of our available services. It was simply a misunderstanding of how to utilize this customer's Single Document Purchase.

   

  After receiving this complaint, we reviewed the account in question and confirmed that the user did purchase a Single Document from our website. Users have the ability to download a single document using our form-filling services, and if purchased for the one time fee, they have unlimited access to edit and download that form through their eForms dashboard. Our support team reached out to this customer via phone to explain how to edit his purchased form, as the confusion was stemming from him starting a brand new form on our website, and not editing the one that he previously purchased. 

  
  As the user was attempting to create a brand new form, he was presented with a pricing page at his attempt to download. Our agent walked the user through how to make edits to his purchased form for which he has unlimited access to based on his Single Document purchase over the phone. The agent then followed up with an email, reiterating the steps and providing his purchased form for future reference. As this complaint was left based on a simple misunderstanding, we do ask that it be removed or resolved. Thank you
  

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/8/2025 I used their site for a free trial e-form. The deal was, a 7 day free trial and if you cancel your free trial any time before 7 days are up, there is no obligation to pay any money. I signed up to print 1 form and immediately canceled my free trial so I wouldn't be charged. I never got an email stating I signed up or an email stating I canceled. Unfortunately, the scam is that they don't recognize the cancellation on their end until the free trial period is over and they already charge you $49 for a free form you can literally get almost anywhere for free. This is a SCAM, according to BBB's reviews, that has been pulled on over 50 people and needs to stop NOW. On 3/16/2025 I received an email from ****** stating I was charged $49, so I tried to contact Eforms, one hour after getting charged, but of course they won't answer their phone. I then went on their website and seen that I was somehow still subscribed, even though I had canceled 7 days prior, so I canceled it again and left a nasty message along with it. I immediately received an email from Eforms stating I had canceled. First email I ever received from them. Scammers.

  Business Response

  Date: 03/20/2025

  We respectfully request that this complaint be removed as it does not represent a genuine experience of the user utilizing our services. All customer activity and communication is timestamped for quality assurance purposes. This customer registered an account under the email address ******************* on March 5, 2025. No cancellation was made within the 7-Day Free Trial period. 

  
  In lieu of downloading a FREE template or paying $55 for a Single Document purchase, this customer activated a Monthly Subscription Plan on March 8, 2025, at 11:58 AM EST, linking his ****** account as the subscription's funding source. This plan comes with a 7-Day Free Trial for new members and the customer downloaded a West Virginia Transfer on Death Deed Form after using our form-filling software (a premium service associated with the subscription plan).

  
  The terms of the subscription and free trial period are listed in our Terms of Use and reiterated prior to the checkout page. The user must agree to them prior to the initial download before activating the subscription. This subscription was NOT canceled during the free trial period which concluded on March 16, 2025 (the eighth day since subscription activation), hence why the customers account was charged via ****** (the customers payment method of choice).

   

  Customers can cancel at any time from their eForms dashboard, via ****** directly, or by contacting our customer support team via phone, email, or live chat. Contrary to this customer's complaint, *********************** has a confirmed, timestamped email history relating to this account, to which we can verify that the complainant not only received our emails since registering his account on March 5, 2025, but he opened them (email history attached). He did not receive a cancellation confirmation during the 7-Day Free Trial, as there was no cancellation requests made (eForms account activity log attached).

   

  A renewal notification and payment receipt is sent at the end of the trial, and every renewal period via ****** directly, as it's a third-party merchant. As of this BBB complaint response being submitted on March 20, 2025, we do not have a record of any direct cancellations by the user until after the conclusion of the 7-Day Free Trial and initial charge on March 16, 2025. The only communication received from this customer was in response to our automatic cancellation at period end confirmation email that he received on Sunday, March 16, 2025, following his direct login and cancellation after the initial charge. This complainant verbally abused and threatened our customer support staff in his numerous responses to our correspondence on March 16, 2025.

  
  Normally, we would offer a courtesy refund for the initial charge on the account due no activity taking place after trial period. Unfortunately, the customer filed a direct ****** dispute on the transaction prior to contacting our company. We do not have the ability to edit a transaction while it is currently being investigated by ****** due to a direct dispute, as it is placed in a HOLD status while ****** conducts its investigation. Based on the inability to edit the transaction, we must abide by the decision stemming from ******'s case investigation. 

   

  ****** found the complainant's dispute case to be in eForms' favor on March 18, 2025, and verified the purchase was legitimate due to the use of our premium services after agreeing to our Terms of Use, and confirming there were no prior cancellation request made during the free trial period. 

  
  I can confirm the subscription has been canceled at period end per the complainant's direct cancellation following the renewal and initial charge. Though canceled, the customer has access to their account and all services under the Monthly Plan until April 16, 2025, at 1:14 PM EST. The subscription will not renew, and the account will not be billed again. As a reminder, we must abide by the outcome of ******'s direct dispute investigation in relation to the refund. As this is not the requested outcome of this complaint, we do respectfully ask that the complainant do not harass our support team any further.  Thank you

  Attached:

  Account Activity Log

  Timestamped Email Delivery and Status History

  ****** Dispute Decision found in eForms' Favor

   

  
  

  Customer Answer

  Date: 03/20/2025

   
  Complaint: 23083709
  
  I am rejecting this response because: This is the same response Eforms gives everyone that turns them in because they are scammers that have this scam game down **** ****** did rule in their favor, only because they do not take into consideration 80 complaints of the exact nature that is posted on the Better Business Bureau's site and there really is no way to prove that Eforms took a week to process the cancelation and why I was charged. ****** only knows that I used the Eform site and nothing else, not the agreement, terms or anything. Eforms apparently knows this and how they are able to continue to get away with it and steal people's money. I am currently appealing ******'s original decision because that is the only way I can have them review all the other information in this organized scam. I did use their 7 day free trial site for a free form and immediately canceled after printing the document I needed. I was forced to commit to the 7 day free trial in order to be able to print the document. They are clever about that and don't acknowledge the immediate cancelation until after the 7 day free trial period is over, even though I canceled immediately. I should have just stopped before having to commit to the free trial when I seen they were asking for ****** information and printed this same form for free on a different website, but didn't figure it would be such a ***** and obvious scam. I was also told to contact their local authorities, which I will be doing soon.
  
  Sincerely,
  
  *** ******

  Business Response

  Date: 03/27/2025

  We apologize that this outcome is not what the customer is seeking. To be clear, *********************** does not delay a cancellation request through the website, or complete any actions on the part of the customer directly. If a customer cancels within the ***** Free Trial period, the customer still has access through the remainder of the free trial, and it automatically cancels at the conclusion of the trial. The only way an account can be charged for the initial $49.00 monthly fee is if there is no cancellation made within the trial period.

  As stated in our original response, there was no cancellation made or requested by the account owner within the 7-Day Free Trial. We provided the account's activity log which timestamps all activity by the customer and the log does not show a cancellation request until after the trial ended and the initial charge was incurred. In scenarios like this where a customer fails to cancel within the trial and requests a refund, which happens all the time, our agents offer a courtesy refund without question if there is no activity following the charge. However, the transaction was disputed directly with ****** prior to eForms' management being able to review the account to consider a refund. As such, the transaction was put on HOLD during ******'s dispute review, and we must abide by the decision stemming from its investigation. As a reminder, the customer still has access to all services under the Monthly Plan until the end of the billing cycle, concluding on April 16, 2025. The account will not be billed again.

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 23083709
  
  I am rejecting this response because:

      You did exactly what I said you did and there are at least 50 other complaints on the BBB website alone stating the same type of treatment. There are many other sites with the exact same type of complaints as well. Are you trying to say that more than 50 people are all telling the same lie instead of you telling 1 lie to everyone? You can lie all you want, but it doesn't change the fact that you did exactly what I said by not acknowledging the cancelation until after the free trial/ Also take note that I never used your site after I printed the one and only free form. Is that what someone does that is willing to pay $50 per month? It also is amazing that after I got illegally charged that I immediately got my first email from you and was able to speak with customer service online only one hour after the charges were applied. The guy basically told me, too bad...Is it a coincidence that that was when I received the very first email from your company? The answer is no and rhetorical. You are con artists and know it! I just wish I would have checked your reviews first. I hope you feel good about scamming people on their death bed and a fixed income. I hope it makes you sleep very well. I will make it a priority to make this information known to everyone possible in hopes you finally get caught or have no more customers. 

  
  Sincerely,
  
  *** ******