Business Profile
Credit Union
Suncoast Credit UnionHeadquarters
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Reviews
This profile includes reviews for Suncoast Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.48/5 stars
Average of 82 Customer Reviews
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Review fromCyndilyn L
Date: 08/22/2023
1 starJUST STAY AWAY, THERE HAVE TO BE BETTER OPTIONS. My mother?, who passed away recently?, banked with Suncoast for decades. I mean over four decades. I sent them all the appropriate legal documents showing that I was her executor?, power of attorney etc. When I was contacted by a special accounts representative they essentially told me that they locked down her checking account holding all of the funds in that checking account hostage until her car loan was paid off. I suppose they don't care that this is extortionate behavior. I asked them how they suggested that I pay her final expenses and bills while they're holding her money hostage and they don't have an answer for that. Had I known that they would lock me out and tie my hands I would have just accessed her accounts and done what I needed to before I notified them. Basically they're playing fast and loose with their own policies and s******* over their members. I'm trying to handle all of my mother's Financial Obligations?, while I grieve from 8 hours away and they offered zero help except to upset me and lock me out of her bank account.? Should be ZERO STARS. I would NEVER do business with them.Suncoast Credit Union
Date: 08/30/2023
This response is being provided by ******* (ID ****), Senior Member Escalation Analyst with Suncoast Credit Union (Suncoast). Suncoast offers our deepest sympathies to you as you navigate through this difficult time. We appreciate you bringing this to our attention for review. We shared your concern with leadership in the appropriate business unit and confirmed that *****, Manager of Special Accounts, has connected with you to discuss the next steps and address your concerns. Should you have any additional questions or concerns,please feel free to contact ***** directly at ***********************.Review fromZachary G
Date: 08/20/2023
1 starTheir app is utterly useless. While out of the country for a month, I was unable to pay because their app would not process my payment. I made the payment immediately upon returning, but they reported me as delinquent. I called five days in a row and asked to be escalated to a supervisor to rectify this but every time i call, they are in a meeting and will return my call within ***** hours. Well its been over a week and they do not answer. So many hours wasted and such poor customer service. Go elsewhere for your banking and loan needs.Suncoast Credit Union
Date: 08/25/2023
My name is Gabriela (****), Senior Member Escalation Analyst with Suncoast Credit Union.Thank you for sharing your concerns with us. We have contacted you via email addressing your concerns. If you would like to discuss this matter further or if I can be of any further assistance, feel free to contact me directly at ****************************.Review fromMichael C
Date: 08/17/2023
1 starThey don't have their customers back. They're getting too big to really look out for their own. If you don't have millions they don't care about youSuncoast Credit Union
Date: 08/25/2023
This response is being provided by Carissa (ID ****), Senior Member Escalation Analyst with Suncoast Credit Union (Suncoast). We welcome the opportunity to discuss your concerns in greater detail. We attempted to contact you at the email address provided; however, we have been unsuccessful. Please feel free to contact me directly at your earliest convenience by replying to the email messages or calling me at ***********************.Review fromJessica F
Date: 08/16/2023
1 starI apply for a car loan. They run my credit and approve me only to never send me the documents and tell me to call them. They refuse to give me a loan now and do not give a reason why. Terrible way to run a bank. I am closing my accounts here and going elsewhere. 20+ years down the drain. But thanks for being a member! Yeah right.Suncoast Credit Union
Date: 08/21/2023
My name is ******** (****), Senior Member Escalation Analyst with Suncoast Credit Union. Thank you for sharing your concerns with us.We confirmed that your loan documents were sent to you on 08/10. I have emailed you directly with additional details. We apologize for any delay in receiving these documents. If you would like to discuss this matter further or if I can be of any further assistance feel free to contact me directly at ****************************.Review fromJohn W
Date: 08/09/2023
1 starThis Credit Union has gone to complete ****, I have all of my loans, vehicles, credit cards, etc. through this bank. After losing my father and paying funeral costs, my account became delinquent 1 TIME!! For a week!! Been banking with them 7 years… I begged for understanding and help and was laughed at when I said I would have to close my account. “Nothing we can do, rules are rules”. All I asked was to re-advance a payday loan, that I’ve successfully re-payed for 5 years straight. Never missed a single payment, never late. I’m considering filing bankruptcy, just so I never pay this god awful Bank another dime.Suncoast Credit Union
Date: 08/16/2023
My name is Gabriela (1438), Senior Member Escalation Analyst with Suncoast Credit Union. Thank you for sharing your concerns with us. We have contacted you via email with additional details. If you would like to discuss this matter further or if I can be of any further assistance, feel free to contact me directly at ************ extension *****.Review fromJorge Q
Date: 08/02/2023
1 starMy card was suddenly blocked for genuinely no reason without a call or text. I called and they didn't explain why it was blocked, then they lied saying fraduelent charges. Now they're commanding me to either wait for a new card or just wait for my new card to be mailed. It's barely about the money, it's why it was blocked in the first place. I work 2 jobs so I can't go to a branch during business hours.Suncoast Credit Union
Date: 08/11/2023
My name is Gabriela (1438), Senior Member Escalation Analyst with Suncoast Credit Union. Thank you for sharing your concerns with us. We confirmed that your card number was on a Visa compromised card list. Criminals routinely probe financial networks for personal data, Suncoast monitors our networks closely. Indications of unusual activity is investigated closely for indications of a potential compromise. Out of an abundance of caution, Suncoast may reissue debit cards for enhanced member security. A letter was mailed to the address on file advising you of what occurred and that the card was set to close on 08/01. If you would like to discuss this matter further or if I can be of any further assistance, feel free to contact me directly at 800.******** extension *****.Review fromSD
Date: 07/28/2023
1 starHorrible credit union. I ran into financial situations after being with this credit union for years and I went to them to let them know about them. They lied and said they would work with me on the credit accounts I had with them. They immediately turn all the accounts we were supposed to make arrangements on over to their attorneys to *** me! Do not trust this credit union. At the end it made smaller payments per month for them with no interest. If you are ever in a financial situation and need to turn the property back in do not sign the form they give you to relieve them of informing you of how much they sold the property for!! My mistake of not reading the entire fine print! But they say you need to sign it or they cant take the property! Highly do not recommend banking with suncoast credit union.Suncoast Credit Union
Date: 08/07/2023
My name is Ashley (ID 1513), Member Escalations Analyst with Suncoast Credit Union. We appreciate you taking the time to share your feedback. We have attempted to contact you via email. If you should have any additional questions, please feel free to contact Kass at ************. Thank you.SD
Date: 08/08/2023
Yes I have received the email and responded to it. You offered to send me a detailed bill of sale and I would like for you to send me that. I DID respond to that email stating I would like to have the detailed bill of sale. Thank youReview fromMichael K
Date: 07/08/2023
1 starSuncoast credit union is one of the most Unprofessional banks I've ever dealt with in all my years of buying trucks. I traded in a truck and got approved for another truck through Suncoast talked about rates and payments before I made my new purchase after leaving with the new truck all the documents were wrong took days to finally talk to someone and make it right then days go by and now I'm getting letters for late payments on a the previous truck and insurance after contacting them and explained the truck was traded in over a month ago and was already sold to another individual as they clearly seen it but still hit my credit for late payments and dropped by 23points which all of you know that's a big hit for nothing I did and the bank knew all of this and still reported it to my credit now I have to fight to get my credit back right after the bank knew of the issue and that the dealership was going back and forth with them as well. People do your research.Suncoast Credit Union
Date: 07/14/2023
This response is being provided by ***** (ID *****, Senior Member Escalation Analyst with Suncoast Credit Union. I have partnered with our **************** department to further research your concerns. They have confirmed that an update to the credit bureaus has been sent to remove the 30 day late delinquency. You should see this change ************** 5-7 business days. Should you have any additional questions or concerns please contact me directly at *********************** or by email at **************************************Review frommary k
Date: 06/22/2023
5 starsthe best customer service I have ever dealt with. always ready to helpReview fromMichael F
Date: 06/22/2023
1 starI'm seventy four and i'm a 100 % disabled Vietnam veteran. In all my years i've never dealt with a company like this. Money that I sent from my account never made it in. No one would notify me or telll what Is going on these are the worst people and the worst customer service I've ever dealt with in my life. Do not deal with Suncoast credit union please.Suncoast Credit Union
Date: 07/12/2023
This response is being provided by ****** (ID *****, Manager of Member Escalations with Suncoast Credit Union. Thank you for the opportunity to research your concerns and taking the time to speak with me regarding your payment designation and alternative payment options. Should you have any additional questions or concerns, please contact me directly at ***********************.
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