Business Profile
Credit Union
Suncoast Credit UnionHeadquarters
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Reviews
This profile includes reviews for Suncoast Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.48/5 stars
Average of 54 Customer Reviews
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Review fromJonathan L
Date: 07/24/2025
1 starI was just being helped and the representative stopped talking to me. I asked her what to do. She said remain on the line while I figure it out. Then she just stopped talking and hung up on me. What kind of people are you hiring now? Thanks for nothing.Suncoast Credit Union
Date: 08/04/2025
My name is ****** (ID ****), Member Escalation Analyst with Suncoast Credit Union (Suncoast). We received your Better Business Bureau review and attempted to connect with you via email on July 29th 2025 and July 31st 2025. We welcome the opportunity to discuss this matter with you and can be reached at ************ or by replying directly to the email you received.Review fromKathy T
Date: 05/15/2025
1 starI cancelled my warranties on my car to bring down my loan amount. It reduced my balance by over 4k on the principal. This was in December. I called today and spoke to a loan person and asked if my payment amount could be lowered to reflect the new balance, she worked my numbers and felt it could be reduced by 100 a month and she would send it up the line and I would get a docusign in my email. I did and they insulted me by reducing the payment by 4:00, I didnt sign and they said I should have done this in December. Very disappointed and run the other way for any loan.Review fromTama P
Date: 05/10/2025
1 starTried to open an account.They linked my current bank account and never comple the process.Tried to get in touch with someone from customer service with no help.They still have my current bank account linked but no call, no email, no response.Suncoast Credit Union
Date: 05/15/2025
This response is provided by **** (ID ***** Member Escalation Analyst with Suncoast Credit Union (Suncoast). Due to the time frame of when you applied for membership, we are unable to use that application. The funds have since been released and your accounts are no longer linked. If you are still interested in becoming a Suncoast member, you may re-apply online or by visiting a Suncoast Credit Union *************** Thank you.Review fromFrank J
Date: 05/10/2025
1 starMy friend doesn't speak or understand English at times. He is Portuguese. Suncoast gave him a loan for $52,529.29 and his only income is his social security of $1700 a month. I appears they inflated his income on the application from the car dealer and he has a payment now of $802.61 a month not to mention the car insurance is $280 a month. His income to debt ratio is 64%! No company would give a loan for this amount. Between the car dealer and Suncoast they took advantage of him.Suncoast Credit Union
Date: 05/13/2025
My name is Lizz (ID *****, Member Escalation Analyst with Suncoast Credit Union (Suncoast). At this time, we are unable to disclose any loan information, should Mr. ******** have any questions or wish to discuss this matter further, please contact our ****************** at ************. Thank you.Review fromS. C.
Date: 04/30/2025
1 starSuncoast Repossessed my car due to 60 day late payment and demanded I pay the loan off in full within 10 days or my car will be auctioned off. This is illegal and disgusting behavior!! Do not use this bank for any loan!!! They do not work with consumers and will take your car/home after years of paying on time thousands of dollars at the last leg of the loan with outrageous demands. They are the worst kind of thieves!Suncoast Credit Union
Date: 05/15/2025
This response is provided by **** (ID ****) Member Escalations Analyst with Suncoast Credit Union. We partnered with our Member Solutions department to further review your concerns. We have confirmed that ********, the Member Solutions Manager, spoke to you and has assisted you with this matter. We thank you for allowing us the opportunity to assist you. If you have any additional questions or concerns, please feel contact ******** at ************. Thank you.S. C.
Date: 05/15/2025
I have not spoken with ***. She left one message. I was unable to contact her back directly. So more BS and lies on their part. This matter has not been resolved and will be further escalated by my attorney. They caused loss of wages and emotional distress with this illegal repossession and requiring that the entire loan be paid in full plus a $750 repo fee. Suncoast behavior and policy is despicable and they should not be allowed to harm customers in this way.Review fromJill S
Date: 04/22/2025
1 starThis credit union is ridiculous I got approved for a financed car through them my payment is 660..every month when I make the payment only 300 goes to the car the other 300 is for interest payment. Just like my car on the lot was priced at 21000 after going through them the final price was 51000...Suncoast Credit Union
Date: 04/30/2025
This response is being provided by Christina (ID1617) Member Escalation Analyst with Suncoast Credit Union. We have reviewed your concerns and provided a response to the email address you provided. We thank you for allowing us the opportunity to review and assist you in this matter. If you have any additional questions or concerns, please feel free to contact me directly by replying to the email that was sent to you or calling me at *************Review fromBritni P
Date: 04/16/2025
1 starThis credit union is the WORST! They have sub par customer service and a special accounts department that apparently handles everything but you cant talk to anyone in that department. The employees within the bank cant even talk to them! They constantly lose paperwork and are the most mismanaged institution Ive ever seen! This place needs to be investigated or at the very least be revamped, so it runs at least half way decent! My 6 year old could run things more efficiently , I cant believe they are in business.Suncoast Credit Union
Date: 04/21/2025
This response is being provided by Christina (ID 1617), Member Escalation Analyst with Suncoast Credit Union. Your Better Business Bureau (BBB) review regarding your Suncoast account was shared with our team for further review. We partnered with our Special Accounts department to confirm this matter has been resolved. I was able to speak with Joseph R on April 21, 2025, regarding his experience. We thank you for allowing us the opportunity to review and appreciate your feedback. If you have any additional questions or concerns, please feel free to contact me directly ************.
Sincerely,Review fromEdy M
Date: 04/10/2025
5 starsI want to sincerely thank Suncoast Credit Union for helping me secure a loan for my first home. From start to finish, the experience was smooth and stress-free. They offered great rates and were incredibly honest and transparent throughout the entire process, which I really appreciated as a first-time homebuyer.A very special thanks to ****** ******, my loan processorshe was absolutely amazing to work with! Her communication was top-notch, always keeping me informed and making sure I felt supported every step of the way. I never felt like I was left in the dark, and she was always available to answer any questions or concerns I had.Thank you again, ****** and the entire Suncoast team, for making this such a positive and memorable experience. I highly recommend Suncoast Credit Union to anyone looking for a reliable and trustworthy place to do business with.Review fromAnthony S
Date: 03/27/2025
1 starUsed Suncoast Federal Credit Union for a first time home buyer Mortgage and they only gave me $908 closing assistance. I was told in the beginning i would get $3,000 closing assistance but then one day before closing the $908 was thrown at me and then was told its up to $3,000 closing assistance. I would have chosen another lender besides them if i knew i was going to be blind sided.Suncoast Credit Union
Date: 04/01/2025
This response is provided by ***** (ID ***** Member Escalation Analyst with Suncoast Credit Union (Suncoast). We have partnered with our ******************* and have confirmed ******, Manager of Mortgage Fulfillment, was able to connect with you and issue a refund. Thank you for the opportunity to research your concern. If you have any additional questions or concerns, please feel free to contact ****** directly at **********************.Review fromS. C.
Date: 03/14/2025
3 starsA week ago Suncoast Credit Union released a new product, high yield MM. I went in to move my MM to a high yield. OK you have to also have a high yield checking so I opened a high yield checking. I went home and requested all my direct deposits to go into my high yield checking instead of the regular checking and then tried to change my auto pays in bill pay. NOPE! My high yield checking is not available in bill pay, only my regular checking and one of my MM accounts are available to pay bills. Nice, now that I have all my direct deposits going into high yield. !. No one at Suncoast even knew anything about the new high yield accounts. Suncoast released them with out training their staff. 2. They have been trying to fix my bill pay with no success. I am going to have to go back in and wait an hour to talk to someone to move my accounts back to regular accounts or find another credit union and just move everything elsewhere. Actually I thin ******** ******* has better rate of return.Suncoast Credit Union
Date: 03/20/2025
This response is being provided by ********* (ID ****), Member Escalation Analyst with Suncoast Credit Union. At this time, we have confirmed that this issue with ******* has been resolved, and you have been contacted. We thank you for allowing us the opportunity to review and assist you in this matter. If you have any additional questions or concerns, please feel free to contact ***** ****, Director of Member Engagement directly at ************.S. C.
Date: 03/20/2025
Yes, it took two weeks. A bit long for a financial institution. And only when I contacted an Executive Director, it was then fixed the same day. Finally, someone listened and I thank that person.
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