Reviews

Review Details

• Review fromTimothy D

  Date: 09/23/2024

  5 stars
  Apex Media Solutions managed a Google Ads campaign for my business, and the results were phenomenal. They crafted compelling ad copy and set up targeted campaigns that brought in high-quality leads. What really impressed me was their use of data—they were constantly monitoring the ads and making tweaks to improve performance. I saw a significant increase in traffic and conversions, which directly impacted my bottom line. Their expertise in digital marketing is top-notch, and I couldn't be happier with the outcome!

  Apex Media Solutions, LLC

  Date: 09/26/2024

  Thank you so much for your amazing review! Were thrilled to hear that our ****** Ads campaign helped drive significant traffic and conversions for your business. Our team is dedicated to using data-driven strategies to optimize performance and deliver the best results for our clients, so it's wonderful to hear that you saw such a positive impact. We're grateful for your trust in Apex Media Solutions, and we're here anytime you need further support!
  
  Warmly, 
  
  *****
  Customer Service Manager
  **************

• Review fromMatthew S

  Date: 09/18/2024

  5 stars
  ******* ****** is my ***************** rep * I can always count on her for any advice or decisions I need to make for my company always has a great advice. Please reach out to her for any of your marketing for your company. She gets it done.

  Apex Media Solutions, LLC

  Date: 09/26/2024

  *******,
  
  Thank you so much for your kind words! Were thrilled to hear that ******* has been such a valuable resource for your business. She takes great pride in providing expert guidance, and were glad to know shes been able to support you with your marketing decisions. Well be sure to pass along your feedback to her. If you ever need anything in the future, dont hesitate to reach out!
  
  
  Sincerely,
  
  Anisa 
  Customer Service Manager 
  

• Review fromJerome J

  Date: 09/16/2024

  5 stars
  Apex Media Solutions has been a game-changer for my business! I was struggling to get traction online, but their team came in and revamped my digital marketing strategy. They took care of everythingfrom SEO to social media and my website design. Their attention to detail is impeccable, and theyre always available to answer any questions I have.

  Apex Media Solutions, LLC

  Date: 09/26/2024

  Thank you so much for your glowing review! We're thrilled to hear that Apex Media Solutions has made such a positive impact on your business. Our team is dedicated to providing tailored digital marketing strategies that drive results, and it's great to know that you're seeing the benefits. We truly appreciate your kind words about our attention to detail and customer service. If you ever need anything else, were always here to help!
  
  Thanks again for trusting us with your business!
  
  Sincerely,
  
  *****
  Customer Service Manager 
  **************

• Review fromJonathon P

  Date: 09/12/2024

  1 star
  This is just one lie after another. The first *** told me that they were going to make my numbers go up by putting my website on all the major platforms, no mention of it ONLY being voice services that don't do anything for your website. I've had a 0% increase in my platform and have asked for them to refund my $269, after having their One on One counselor try to sell me the service that I wanted to start with for another $299. I told ***** that I thought that that was what I was paying the $269 for. He appologized and hung up. I called 2 days later and another *** said that he was going to get me changed over to the platform service and not charge me anything...A week later still no answer and still no refund. I'm getting the same BS run around that all of these reviews have gotten. I just want my money refunded and to forget about this place and I would really love to have the **** ****** phone calls ended for good that they keep calling me with.

  Apex Media Solutions, LLC

  Date: 09/26/2024

  Hi ********,
  
  Were truly sorry to hear about your experience and sincerely apologize for any confusion or frustration youve encountered. We understand how important it is to have clear communication and we're sorry that we fell short in this case.
  
  After reviewing your account, were happy to confirm that we have processed your withdrawal from the program as requested. However, we do want to clarify that the service was fulfilled as agreed upon initially. Nonetheless, we understand your concerns and are working diligently to prevent similar misunderstandings moving forward.
  
  Thank you for bringing this to our attention. If theres anything else we can do to assist, please dont hesitate to reach out.
  
  Sincerely,
  
  *****
  Customer Service Manager
  **************
  

• Review fromJose A

  Date: 09/07/2024

  1 star
  ****! ****! ****! Beware of this company, as they will just take your hard-earned money and won't do anything as promised. They mislead and lie about everything. You can't even talk to a live person because the number they provide is just a bunch of recordings that lead to nowhere. DO NOT GIVE OUT YIUR INFO AND DON'T WASTE YOUR TIME WITH THIS CORRUPT COMPANY!!!

  Apex Media Solutions, LLC

  Date: 09/12/2024

  ****, 
  
  Thank you for your feedback. We take claims like this very seriously, and we want to clarify that we have made several attempts to reach out and address your concerns. It seems there may have been a miscommunication, and we apologize if you felt unheard during this process. We understand your frustration, but we want to point out that we have completed work on your account, and we are more than willing to discuss this with you in detail. Our goal is always to provide the best possible service, and we are still fully open to resolving any outstanding issues.
  
  Please feel free to reach out to us directly, as we are committed to making things right. We hope you take us up on the opportunity to reach a resolution.
  
  Warmly, 
  
  Anisa 
  Customer Service Manager
  Direct line:************

• Review fromTammy S

  Date: 09/07/2024

  1 star
  I recently had the opportunity to work with Apex Media Solutions, and I must say, my experience was extremely disappointing. Despite investing $2300 in their services, the level of professionalism and communication I received was severely lacking.I reached out to them multiple times, leaving messages in the hopes of discussing my project, but unfortunately, I never received a response. This lack of follow-up and communication left me feeling frustrated and undervalued as a customer.Additionally, the work that was eventually provided by Apex Media Solutions was subpar. I felt that for the amount I paid, I could have easily completed the tasks myself, and likely with better results. The lack of assistance and support from the company made the entire experience a waste of time and money.I strongly advise others to steer clear of Apex Media Solutions and look for alternative options for their media needs. The lack of responsiveness and quality of service make them an unreliable choice for anyone seeking professional assistance in this ******** conclusion, my experience with Apex Media Solutions was disappointing and unsatisfactory. I hope that by sharing my review, others can make more informed decisions when choosing a media services provider.

  Apex Media Solutions, LLC

  Date: 10/04/2024

  *****, 
  
  We sincerely apologize for the negative experience you had with Apex Media Solutions, and we appreciate you taking the time to share your feedback. We understand how frustrating it must have been to feel unheard and unsatisfied after investing in our services, and we deeply regret that we did not meet your expectations. We take your concerns seriously, and this is certainly not the level of professionalism or quality we strive to provide. Please reach out to us directly so we can work towards addressing your concerns and making things right. We value every client and are committed to improving our services based on feedback like yours.
  
  Anisa 
  Customer Service Manager 
  ************

• Review fromPaulette E

  Date: 09/06/2024

  1 star
  I can not tell that this company, has done anything that it has said it would do. They have been paid up front and each month since I started with them. Said they would get me verified on ******, but they can not prove that they have. They said they had all of the 60 directories corrected about my store information. But another company showed me, they have not. They are suppose to help on the voice search. But I can not tell they have done that either. I am very unhappy with their service. I am a small business. Did not have the money to waste on a company that does not follow thru on services promised. I have read several other reviews on this company. Many businesses are very unhappy also with their service that was not done as promised.

  Apex Media Solutions, LLC

  Date: 09/09/2024

  ********, 
  
  Thank you for sharing your concerns with us. We're genuinely surprised by your feedback as weve completed all services outlined in your agreement, and during our recent conversation, you mentioned you were satisfied. That said, we take your concerns very seriously, and were committed to resolving this immediately. Your account manager will be reaching out to address each point and ensure everything is clarified to your satisfaction. We value your business and want to make sure that you feel confident in the services provided. 
  
  We also love urging clients to log into their client dashboard to see all of the work already completed and work in progress on their account Thank you for allowing us the opportunity to make things right!

  
  You can also always call your account manager directly or the customer service line at **************. 
  
  Warmly, 
  
  Anisa 
  Customer Service Manager 
  **************

  
  

• Review fromThomas K

  Date: 09/04/2024

  5 stars
  They assisted me in launching a podcast, and the audio was excellent. They included soft background music that blended in with the speech without being overpowered. I really like their work ethic.

  Apex Media Solutions, LLC

  Date: 09/12/2024

  ******, 
  
  Thank you so much for your kind words! We're thrilled to hear that you're happy with the podcast launch and the audio quality. Our team takes pride in creating the perfect balance, and we're glad the background music complemented the speech just right. We appreciate your feedback on our work ethic and look forward to working with you again!
  
  Warmly, 
  
  Customer Service Management 
  **************

• Review fromTimothy J

  Date: 08/30/2024

  4 stars
  Unfortunately, a handful of negative reviews were damaging my dental office's reputation. ******* and ****** took command with their reputation management solution. They managed our online reputation, responded to reviews, and promoted compliments.

  Apex Media Solutions, LLC

  Date: 09/03/2024

  *******, 
  
  Thank you for sharing your positive experience! We're glad to hear that ******* and ****** were able to effectively manage your dental office's online reputation. Its great to know that their efforts in responding to reviews and promoting positive feedback made a difference. Were committed to helping you maintain a strong reputation, and we appreciate your trust in our services. If you need further assistance, dont hesitate to reach out!
  
  Warmly, 

  Anisa 
  Customer Service Manager
  **************

• Review fromJan F

  Date: 08/29/2024

  1 star
  ***** ******* PROMISED that **** would get our business results. And we did start to show up higher on the first page after about 3 weeks. Then a few weeks later we completely disappeared. We are not showing up after looking through pages and pages. **** contacted me initially about helping my business show up in ****** searches at the top of the first page. They explained it would take a month to see us in searches in ** and ** - up to 6 months to begin showing up nationwide. We are NOWHERE now. We were at least showing up on the first page BEFORE I contracted their service - albeit at the bottom of the first page. **** ****** is my ***************** Mgr and was helpful on scheduled calls, but since we have disappeared from ****** searches I've gotten one email response that he would have their tech people look into it. Nothing for 2 weeks after that. I have repeatedly emailed and left voicemail messages since then asking for a phone call, asking for a scheduled phone call, ANYTHING to get this resolved. I cannot get anyone to respond. I gave them almost $3500 to give us high SEO results with a promise that I would be happy with the results. At this point I either want this resolved immediately and the service they PROMISED would be rendered to happen. Or, I want a refund for services not performed. I will be happy to adjust this review if they satisfy this customer.