Reviews

Review Details

• Review fromBruce S

  Date: 08/29/2024

  1 star
  so far they've charged me $219, set up whats supposed to be my dashboard. so far i've been somewhat ignored. i reach out to them for guidence, they say someone will call you back any they dont call back, then you have to reach out to them again. still waiting!!! basically, they took my $ real quick while I'm standing around waiting for them to do the rest of their job!!!

  Apex Media Solutions, LLC

  Date: 09/03/2024

  *****, 
  
  We apologize for the frustration youve experienced, and we appreciate you bringing this to our attention. Its disappointing to hear that youve felt ignored, and we sincerely apologize for any delays in communication. We value your business and want to ensure you receive the guidance and support you deserve. Please know that were addressing this internally to ensure a prompt response moving forward. If there's anything specific you need, please don't hesitate to reach out again, and we'll make it a priority to assist you. Thank you for your patience.
  
  Warmly, 
  
  Anisa 
  Customer Service Manager 
  **************

• Review fromHarold C

  Date: 08/29/2024

  4 stars
  In response to false information that a competitor had been circulating about my business, the reputation management group at Apex Media Solutions wasted no time taking action. In order to counteract the misconceptions, we utilised factual content and actively sought out positive consumer feedback. My company's reputation took a significant boost following the expert handling of the matter.

  Apex Media Solutions, LLC

  Date: 09/12/2024

  ******, 
  
  Thank you so much for sharing your experience with Apex Media Solutions! We're thrilled that our team could help turn things around by addressing the false information and using factual content to highlight the true strengths of your business. It's great to hear that your company's reputation has improved, and we're glad we could be a part of that success. If you ever need further assistance, don't hesitate to reach outyour business deserves the best!
  
  Warmly, 
  
  Anisa 
  Customer Service Manager 
  **************

• Review fromScott G

  Date: 08/29/2024

  1 star
  This company ***** you in under false pretenses and tell you lies. Don't fall for their gimmick, it's word games that cost you money. They have you activate your account then hit you with more lies and when you finally catch on, it is too late you activated the account and no refund will be given. Save yourself the grief, don't use this company, the people that work there are rude and condescending, one even had the nerve to say that I must have a 300 credit score. They can't be trusted!!

  Apex Media Solutions, LLC

  Date: 08/30/2024

  *****, 
  
  We're sorry to hear that you had a frustrating experience, and we appreciate you taking the time to share your concerns. Our intention is never to mislead our clients, and we regret that you feel this way. We strive to provide clear and honest communication, and we apologize if this wasn't your experience. Your feedback is important to us, and well be reviewing this internally to ensure we improve. If theres anything we can do to address your concerns, please feel free to reach out. Thank you for bringing this to our attention.
  
  Warmly, 
  
  *****
  Customer Service Manager 
  **************

• Review fromTommy M

  Date: 08/29/2024

  5 stars
  To whom it may concern, I own able electric. In a small community. Delete on the show owner and operator I struggled for many years. Trying to figure out a way to generate business. I had been burned by so many internet. Internet providers such as these people in ****. In the past every sense they have stepped into my business. It is increased by 10 fold. And I primarily owe that debt of gratitude to *******. She is my account manager. She has a great. Personality. And a real strong work ethics. He checks in on my business religioushe does anything she can to increase that by far. So if you are not talking with ******* from Apex. You're wasting your time and money. Trust me, I done it for years. The volume might get abort. These days are 4 greater than it's ever been before? I do highly recommend you contact apex and ask speak To *******, she will take good care of you and your business. Give her a month or 2 like in the beginning with me. I had so many doubts. But this is the first ******* They took my business to heart and put it on a whole new level.

  Apex Media Solutions, LLC

  Date: 08/30/2024

  *****, 
  
  Thank you so much for your thoughtful review! We're thrilled to hear about the positive impact our services have had on your business. It's especially gratifying to know that ******* has been instrumental in helping you achieve such significant growth. Her dedication to our clients is truly commendable, and were glad shes been able to support your business so effectively. We appreciate your recommendation and are excited to continue working with you to keep your business thriving. Thanks again for sharing your experience!
  
  Warmly, 
  
  *****
  Customer Service Manager
  **************
  

• Review fromCorey B

  Date: 08/28/2024

  1 star
  Absolutely nothing good to say about them they are a complete waste of money and lock you into a contract for a year and claim to do so much but doesn't add up I told my *** 4 months in I couldn't stand there service and wanted out I would have had to pay thousands to get out early so I paid for the year they had the nerve to charge me a 13th month and only offer me a $100 dollar refund I would give zero stars if it was an option!!!

  Apex Media Solutions, LLC

  Date: 08/30/2024

  *****, 
  
  Thank you for sharing your feedback with us. We're sorry to hear that you feel our service did not meet your expectations. We are, however, glad to see that your internet visibility score improved during our time together. If theres anything further we can do to assist or clarify, please dont hesitate to reach out. We appreciate your business and hope to better serve you in the future.
  
  *****
  Customer Service 
  **************
  

• Review fromMaria R

  Date: 08/23/2024

  1 star
  My husband was only suppose to get the voice command marketing services. But he signed up for a whole year and paid for it in full. He had an appointment today with an account manager and never once received a phone call. I wish I would have looked up this company before he paid. He will be canceling services with this company.

  Apex Media Solutions, LLC

  Date: 08/24/2024

  *****, 
   
  Thank you for bringing this to our attention. We would appreciate the opportunity to speak with both you and your husband. I'm sorry to hear about the issues your husband has experienced, especially regarding the appointment with the account manager. This is not the level of service we strive to provide. I understand your frustration and will make sure this is looked into immediately. Please expect a follow-up from us to address this situation. We sincerely apologize for the inconvenience caused and appreciate your feedback.
  
  Warmly, 
  
  Anisa 
  Customer Service Manager 
  **************

• Review fromEd g

  Date: 08/22/2024

  1 star
  Not a good company to work with. After the first meeting it seemed almost impossible to actually get a live person the the line. They consummed alot of my time with NO results

  Apex Media Solutions, LLC

  Date: 08/23/2024

  Ed, 
  
  Thank you for taking the time to share your feedback. We sincerely apologize for the difficulties you experienced in reaching us and the frustration it caused. Providing excellent service and clear communication is our top priority, and we're sorry we fell short in your case.
  
  Please know that we are taking your comments seriously and are committed to improving our communication process to better serve our customers in the future. We would appreciate the opportunity to discuss your concerns further and find a way to make things right. Feel free to reach out to us directly at ************ so we can address any unresolved issues.
  
  Thank you for your feedback, and we hope to have the chance to work with you. 
  
  Warmly, 
  
  Anisa 
  Customer Service Manager
  **************

• Review fromNorman J

  Date: 08/22/2024

  5 stars
  Apex Media Solutions totally transformed my online presence. Theyre experts at what they do and it shows in every aspect of their work. From optimizing my website to creating engaging social media content, theyve handled everything with such professionalism and care. The results speak for themselvesmy business is thriving thanks to their efforts!

  Apex Media Solutions, LLC

  Date: 08/24/2024

  ******, 
  
  Thank you so much for your fantastic review! We're thrilled to hear that Apex Media Solutions has made such a positive impact on your online presence. It's our goal to help businesses thrive, and we're delighted that our efforts have contributed to your success. We truly appreciate your kind words and look forward to continuing to support your business. Thank you for choosing us as your digital marketing partner!
  
  Warmly, 
  
  Anisa 
  Customer Service Manager 
  **************

• Review fromJEFF M

  Date: 08/20/2024

  1 star
  RIP OFF!! APEX charged me $149.99 and $19.99 Monthly for a service I did not order or want. I started a dispute and was denied. I am going to dispute the charges again and hope they read some of these "Reviews". I am not the only one that feels ripped off by them.

  Apex Media Solutions, LLC

  Date: 08/22/2024

  Dear ****, 
  
  Thank you for your feedback. We are sorry to hear about your experience. We take all concerns seriously and strive to provide excellent service to our customers.
  
  We did not receive any communication from you on our customer service line, where we would have been more than happy to address and resolve your concerns directly. Our records show that the full services associated with your purchase were rendered, and an invitation to the portal was sent to you. We are unsure why you feel this way, as we are committed to transparency and delivering on our promises.
  
  Please feel free to contact our customer service team so we can discuss your concerns further.
  
  Warmly, 
  
  Anisa 
  Customer Service Manager 
  **************

• Review fromERIC A

  Date: 08/20/2024

  1 star
  Zero work done. I've waited since August 10th to get a response to a problem I'm having with this "service", which actually does NOTHING. STRAIGHT UP SCAM ARTISTS.

  Apex Media Solutions, LLC

  Date: 09/03/2024

  ****, 
  
  We're truly sorry to hear about your negative experience and the lack of response you've encountered. This is not the level of service we strive to provide, and we sincerely apologize for the frustration and inconvenience you've faced. Your feedback is extremely important, and we take these concerns very seriously. We want to make things right and will immediately escalate this issue to ensure that you receive the assistance you need. Please know that we're committed to addressing your concerns and providing a resolution as quickly as possible. Thank you for bringing this to our attention, and we appreciate your patience.
  
  Please reach out to us on the customer service line and request *********, our head of customer service. 
  
  Warmly, 
  
  Anisa 
  Customer Service Manager
  **************