We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Searchers of Records

Unmask.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Searchers of Records.

Complaints

Customer Complaints Summary

  • 46 total complaints in the last 3 years.
  • 27 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/31/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****************************************************** remove my personal information from your website and dont repost it again on unmask or any affiliated websites, including information.com or checkpeople.com Do not change my name to another variation and repost my information on your or affiliated websites. Your company has been told to stop posting my personal information on your website many, many times. Stop posting my information on your websites immediately or Ill take legal action.

    Business Response

    Date: 09/02/2024

    Hello *******************,

    This response is in reference to BBB Case #********.

    We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at **********************************.

    Regards,
    Customer Support


  • Initial Complaint

    Date:08/22/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have asked unmask to remove my information off their site at least 2 times since January 2024. Both times, I received confirmation that they will remove my information. They have not. In fact, they now have my real DOB on the website which can open me up to identity theft. It is not right that this website can post this information online.

    Business Response

    Date: 08/24/2024

    Hello ***********************,


    This response is in reference to BBB Case # ******** 


    We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.


    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.


    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at **********************************


    Regards,
    Customer Support

    Business Response

    Date: 08/26/2024

    Date Sent: 8/24/2024 11:18:31 AM
    Hello ***********************,


    This response is in reference to BBB Case # ******** 


    We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.


    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.


    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at **********************************


    Regards,
    Customer Support

  • Initial Complaint

    Date:08/19/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have found my personal information on this site without my permission at all. It is extremely violating! I filled out their form and emailed their customer service email to delete the profile. I wanted to leave a complaint because I'm pretty sure this is illegal and for people to even have to reach out to delete their personal information that was never given freely is ridiculous. I also wanted to write this complaint because I read a few of the previous ones that said they reached out through the proper form and no response. Please remove my information!!

    Business Response

    Date: 08/21/2024

    Hello ***********************************,

    This response is in reference to BBB Case #********.

    We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at ***********************.

    Regards,
    Customer Support

  • Initial Complaint

    Date:07/23/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********************************************************************************************* have submitted a form twice to have this profile removed, and it is still not removed.Im supposed to get a confirmation email to remove the profile and the confirmation email never arrives.This company is violating Colorado privacy laws as I am a resident of ********.

    Business Response

    Date: 07/29/2024

    Hello *******************,

    This response is in reference to BBB Case #********.

    We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at **********************************.

    Regards,
    Customer Support

  • Initial Complaint

    Date:04/17/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This compliant is against FREE PEOPLE SEARCH - UNMASKED and AFFILIATES. Their website states: Sponsorship Disclaimer: Some of the listings that appear on this website are from companies from which we receive compensation. making it extremely difficult to permanently remove personal information from their websites and other platforms under their control. The complaint pertains to the unauthorized dissemination of personal information and the failure to comply with a request for data removal. Below is a list of key points and evidence for your review: 1. I contacted Unmasked, Free People Search sites requesting the removal of my personal information from their databases and platforms due to concerns regarding online privacy and data security. Despite repeated attempts to communicate with their customer support team, I have not received any confirmation or action regarding the removal of my data. 2. The continued accessibility of my personal information on their sites poses a significant risk to my privacy and security, potentially leading to identity theft, harassment, and other forms of exploitation. 3. The automated verification process for data removal encounters obstacles due to outdated contact information provided by Unmasked and their affiliates. Despite multiple requests made by me to remove personal information it remains online. They are more concerned with making money off of my personal information than complying with the Privacy Act. I urge the Better Business Bureau to thoroughly investigate this matter and ensure that PeopleConnect adheres to privacy laws and regulations. Your intervention is crucial in protecting consumers' privacy rights.Thank you I have also attached a photo of my information on their website.

    Business Response

    Date: 04/20/2024

    Hello *******************************,

    This response is in reference to BBB Case # ********

    We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused.

    Your information has been successfully removed from our database at UnMask.com. As a result, if anyone attempts to search your name on our website, they will receive a "No results found" message, indicating that your information is no longer accessible.

    However, please note that although your data has been removed from our website, it may still appear on search engines such as ******* Bing, and others until they re-index our site. Unfortunately, we do not have control over the speed of re-indexing, as we are not affiliated with external search engines.

    If you would like to expedite the removal of outdated results from search engines, we recommend visiting the following links:

    Google: ************************************************
    Bing: ****************************************************

    It appears the site you provided FreePeopleSearch.com is from a different company and not affiliated with our website. We advise that you contact their support team/customer service for further assistance.

    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team via email at ********************************


    Regards,
    Customer Support


  • Initial Complaint

    Date:04/12/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This website is displaying personal information about me. I have followed the instructions the company gives for opting out, but nothing has changed, and its been several months. The listing with my private information is still viewable by anyone who goes on the internet, in full & uncensored view. I have heard nothing from the company, despite contacting them multiple times. I would like my record to be removed immediately.

    Business Response

    Date: 04/13/2024

    Hello *********************************,

    This response is in reference to BBB Case #********.

    We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at **********************************.

    Regards,
    Customer Support

  • Initial Complaint

    Date:04/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My information is displayed on their website without my consent and should be immediately removed.

    Business Response

    Date: 04/13/2024

    Hello *********************************,

    This response is in reference to BBB Case #********.

    We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team  via email at **********************************.

    Regards,
    Customer Support

  • Initial Complaint

    Date:03/19/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have requested removal of my personal information beginning the week of March 14. 2024. I have used their DO NOT SELL OR SHARE MY PERSONAL INFORMATION link and also emailed them at *********************************** My information still has not been removed despite daily requests. I have the RIGHT to request my personal information not be used and displayed by this abhorrent company. They do not care about the SAFETY or PRIVACY of the individuals whose information is now accessible for all to see.

    Business Response

    Date: 03/20/2024

    Hello *******************,

    This response is in reference to BBB Case #********.   

    We have duly received and examined your complaint, and we apologize for any inconvenience it may have caused.

    Upon our investigation, we were unable to find a visible profile matching the credentials you provided. To expedite assistance, please respond to this request with the following information of the individual you wish to have removed:

    First and Last Name (including middle initial, if applicable)
    City and State
    Age

    Upon receipt of this information, we will take prompt action. 

    Should you have any further questions, please feel free to contact our Customer Support team via email at *********************************** We consider this matter resolved.

    Regards,
    Customer Support

    Customer Answer

    Date: 03/20/2024

    Please see attached screenshot of my record

    ********************;

    ******, **

    No age listed

    Customer Answer

    Date: 03/21/2024

    Date Sent: 3/20/2024 9:25:49 PM

    Please see attached screenshot of my record

    ********************;

    ******, **

    No age listed

    Business Response

    Date: 03/23/2024

    Hello *******************,

    This response is in reference to BBB Case #********

    We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

    If you still see the report after the 48 hour timeframe, please provide us with the link of the report in order assist you further. 

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at **********************************.

    Regards,
    Customer Support


  • Initial Complaint

    Date:03/05/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This website is displaying personal information about me and my entire family. I have followed all the standard procedures to opt out and have my record and my families record deleted. I completed the opt out request several times. I have not received any reply to my messages regarding why my record has not been removed, which the website claims should take no longer than 7 days. I am requesting that the BBB review this and demand that they comply with my opt out as is my right to do so. I don't know where this information came from. We have contacted this company several times with no response and this is very unsettling and makes me feel like my privacy has been violated. This is dangerous and unsettling for my family and I.

    Business Response

    Date: 03/06/2024

    Hello ******** ************

    This response is in reference to BBB Case #********.

    We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

    I understand that you are interested in removing the profiles of your relatives as well,  please respond to this request with the following information of the individual you wish to have removed:

    First and Last Name (including middle initial, if applicable)
    City and State
    Age

    Upon receipt of this information, we will take prompt action.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at **********************************.

    Regards,
    Customer Support


    Customer Answer

    Date: 03/14/2024

    Good Morning

    I don't want personal information to be displayed on Better Business Bureau website as well after submitting this request. Please remove the following names from the Unmask website: 

    -******** ***********

    -******* *********** 

    -***********************************

    Thank you kindly. 

    Customer Answer

    Date: 03/14/2024


    Complaint: ********

    I am rejecting this response because:Date Sent: 3/14/2024 11:02:36 AM

    Good Morning

    I don't want personal information to be displayed on Better Business Bureau website as well after submitting this request. Please remove the following names from the Unmask website: 

    -******** ***********

    -******* *********** 

    -***********************************

    Thank you kindly. 



    Sincerely,

    ******** ***********

    Business Response

    Date: 03/16/2024

    Hello ******** ************

    This response is in reference to BBB Case #********

    We have processed and approved your opt-out for ***********************************, ***********************************, and ******** *********** successfully. The records associated with you has been successfully deleted from our website.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

    Please be aware, UnMask.com does not have the ability to dictate what information the Better Business Bureau decided to present publicly. Please contact the Better Business Bureau directly regarding your concern about your responses being in the public view. 

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at **********************************.

    Regards,
    Customer Support


  • Initial Complaint

    Date:02/27/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've sent a dozen of requests for the past month to remove my information. Nothing has been update or removed. It only allows resubmitting the removal but it never removes it!This is unacceptable. Remove my profile immediately ******************************************

    Business Response

    Date: 02/28/2024

    Hello *****************,

    This response is in reference to BBB Case # ********.

    We have ensured that your opt-out request has been completed and approved. The record listed for you has been successfully removed from our website. 

    Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.

    Once your record is removed from the UnMask.com website, it may continue to appear on search engine search results until the search engines ******** Bing, etc) re-index our site. We don't control how quickly that re-indexing takes place as we are not partnered with the search engines. You can request that those search engines remove the outdated results by visiting the links below:

    Google: ************************************************

    Bing: ****************************************************

    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team by emailing ************************************************************.

    Regards,
    Customer Support
    **********************

Unmask.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.