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Business Profile

Searchers of Records

Unmask.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Searchers of Records.

Complaints

Customer Complaints Summary

  • 48 total complaints in the last 3 years.
  • 29 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/12/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This website is displaying personal information about me. I have followed the instructions the company gives for opting out, but nothing has changed, and its been several months. The listing with my private information is still viewable by anyone who goes on the internet, in full & uncensored view. I have heard nothing from the company, despite contacting them multiple times. I would like my record to be removed immediately.

    Business Response

    Date: 04/13/2024

    Hello *********************************,

    This response is in reference to BBB Case #********.

    We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at **********************************.

    Regards,
    Customer Support

  • Initial Complaint

    Date:04/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My information is displayed on their website without my consent and should be immediately removed.

    Business Response

    Date: 04/13/2024

    Hello *********************************,

    This response is in reference to BBB Case #********.

    We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team  via email at **********************************.

    Regards,
    Customer Support

  • Initial Complaint

    Date:03/19/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Please see attached screenshot of my record

    ********************;

    ******, **

    No age listed

    Business Response

    Date: 03/20/2024

    Hello *******************,

    This response is in reference to BBB Case #********.   

    We have duly received and examined your complaint, and we apologize for any inconvenience it may have caused.

    Upon our investigation, we were unable to find a visible profile matching the credentials you provided. To expedite assistance, please respond to this request with the following information of the individual you wish to have removed:

    First and Last Name (including middle initial, if applicable)
    City and State
    Age

    Upon receipt of this information, we will take prompt action. 

    Should you have any further questions, please feel free to contact our Customer Support team via email at *********************************** We consider this matter resolved.

    Regards,
    Customer Support

    Customer Answer

    Date: 03/21/2024

    Date Sent: 3/20/2024 9:25:49 PM

    Please see attached screenshot of my record

    ********************;

    ******, **

    No age listed

    Business Response

    Date: 03/23/2024

    Hello *******************,

    This response is in reference to BBB Case #********

    We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

    If you still see the report after the 48 hour timeframe, please provide us with the link of the report in order assist you further. 

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at **********************************.

    Regards,
    Customer Support


  • Initial Complaint

    Date:03/05/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Good Morning

    I don't want personal information to be displayed on Better Business Bureau website as well after submitting this request. Please remove the following names from the Unmask website: 

    -******** ***********

    -******* *********** 

    -***********************************

    Thank you kindly. 

    Customer Answer

    Date: 03/14/2024


    Complaint: ********

    I am rejecting this response because:Date Sent: 3/14/2024 11:02:36 AM

    Good Morning

    I don't want personal information to be displayed on Better Business Bureau website as well after submitting this request. Please remove the following names from the Unmask website: 

    -******** ***********

    -******* *********** 

    -***********************************

    Thank you kindly. 



    Sincerely,

    ******** ***********

    Business Response

    Date: 03/06/2024

    Hello ******** ************

    This response is in reference to BBB Case #********.

    We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

    I understand that you are interested in removing the profiles of your relatives as well,  please respond to this request with the following information of the individual you wish to have removed:

    First and Last Name (including middle initial, if applicable)
    City and State
    Age

    Upon receipt of this information, we will take prompt action.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at **********************************.

    Regards,
    Customer Support


    Business Response

    Date: 03/16/2024

    Hello ******** ************

    This response is in reference to BBB Case #********

    We have processed and approved your opt-out for ***********************************, ***********************************, and ******** *********** successfully. The records associated with you has been successfully deleted from our website.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

    Please be aware, UnMask.com does not have the ability to dictate what information the Better Business Bureau decided to present publicly. Please contact the Better Business Bureau directly regarding your concern about your responses being in the public view. 

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at **********************************.

    Regards,
    Customer Support


  • Initial Complaint

    Date:02/27/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've sent a dozen of requests for the past month to remove my information. Nothing has been update or removed. It only allows resubmitting the removal but it never removes it!This is unacceptable. Remove my profile immediately ******************************************

    Business Response

    Date: 02/28/2024

    Hello *****************,

    This response is in reference to BBB Case # ********.

    We have ensured that your opt-out request has been completed and approved. The record listed for you has been successfully removed from our website. 

    Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.

    Once your record is removed from the UnMask.com website, it may continue to appear on search engine search results until the search engines ******** Bing, etc) re-index our site. We don't control how quickly that re-indexing takes place as we are not partnered with the search engines. You can request that those search engines remove the outdated results by visiting the links below:

    Google: ************************************************

    Bing: ****************************************************

    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team by emailing ************************************************************.

    Regards,
    Customer Support
    **********************

  • Initial Complaint

    Date:02/26/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just happened to run across the UNMASK.COM website put my name in and cannot believe the very misleading information - complete lies about me, bad information, defamation of character, information that has absolutely nothing to do with my lifestyle. It must be removed immediately, on the website I'm listed as a felon and have to a criminal record also other concerns that are criminal that have absolutely nothing to do with me ever. I have never been to jail before in my life. This deceitful information to earn a dollar or more must be removed immediately or I will escalate. Remove my name and personal details everything and I will have my family mentioned to check in addition. This will be escalated within the next few days. Remove it immediately now. Better Business Bureau I recommend that your team members put their name in on this website and see if the same thing is happening to them so-called court records felonies really horrible fabricating to make a dollar. Better Business Bureau please ****** yourselves and your family members on this website. Unmask.com remove my information now never post it again or my family members ever again I want it remove now. Confirm via BBB immediately the removal.

    Business Response

    Date: 02/28/2024

    Hello *****************************,

    This response is in reference to BBB Case # ********. 

    We have ensured that your opt-out request has been completed and approved. The record listed for you has been successfully removed from our website. 

    Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.

    We understand your concern about your personal information appearing on public listings. However, please be advised that we aggregate this information from publicly available sources. Because the information is gathered from databases owned by public entities, UnMask.com has no ability to edit or remove the content listed on your report.

    If you are concerned with the availability of your public information, UnMask.com urges you to address your concerns with the public entities publishing the information, whether that be your local County ************** or otherwise.

    UnMask does not assemble or evaluate these records, but instead makes them available on a single website to individuals that have a membership with us.

    If there are any other records you would like to be removed from our site, please contact our Customer Support team via email and we will promptly assist you with removal.

    Please keep in mind that once your record is removed from the UnMask.com website, it may continue to appear on search engine search results until the search engines ******** Bing, etc) re-index our site. We don't control how quickly that re-indexing takes place as we are not partnered with the search engines. You can request that those search engines remove the outdated results by visiting the links below:

    Google: ************************************************

    Bing: ****************************************************

    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team by emailing ************************************************************.

    Regards,
    Customer Support
    **********************

  • Initial Complaint

    Date:02/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This website is displaying personal information about me. I have followed the instructions the company gives for opting out, but nothing has changed, and its been more than a month. The listing with my private information is still viewable by anyone who goes on the internet. I have heard nothing from the company, despite contacting them multiple times. I would like my record to be removed immediately.

    Business Response

    Date: 02/23/2024

    Hello ***************************,

    This response is in reference to BBB Case #********.

    We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team at via email at ********************************.


    Regards,
    Customer Support


  • Initial Complaint

    Date:02/22/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    My husbands information is still on Unmask.com at the following link ****************************************************************************************************************

    I feel their response is also a bit disingenuous. My information has only been partially removed. While my name does not show up in the Unmask search, it does show that 4 people are found while only directly showing the information of 3. This is also true of my husband. If you look to the left of the screen of the search for *********************************, ************************* (maiden name) or ***************************, it shows cities in which we have lived. If you CLICK on that city it will bring you to another unmask page that asks a series of questions in order to further identify an individual. When it completes it's search it takes you to their sister site, www.*************** where the information is still available for purchase. I have opted out on both sites. The link to opt out says "Do not share or sell my information" However selling our is what they are still doing. I expect information for my and my husband's information to be removed from both sites. I've not had this kind of difficulty removing information from any other site.

    uble at all. I've been told several times the information has been successfully removed from their database and can take up to ******************************************** the event it is not. I've done this, several times to no avail. What I want, is for mine and my husbands information removed, and promptly. The links to this information are following. ***************************************************************************************************************** AND ***************************************************************************************************************

    Customer Answer

    Date: 02/27/2024

     
    Complaint: 21329876

    I am rejecting this response because:  Date Sent: 2/27/2024 9:07:59 AM

    My husbands information is still on Unmask.com at the following link ****************************************************************************************************************

    I feel their response is also a bit disingenuous. My information has only been partially removed. While my name does not show up in the Unmask search, it does show that 4 people are found while only directly showing the information of 3. This is also true of my husband. If you look to the left of the screen of the search for *********************************, ************************* (maiden name) or ***************************, it shows cities in which we have lived. If you CLICK on that city it will bring you to another unmask page that asks a series of questions in order to further identify an individual. When it completes it's search it takes you to their sister site, www.*************** where the information is still available for purchase. I have opted out on both sites. The link to opt out says "Do not share or sell my information" However selling our is what they are still doing. I expect information for my and my husband's information to be removed from both sites. I've not had this kind of difficulty removing information from any other site.




    Sincerely,

    *********************************

    Business Response

    Date: 02/23/2024

    Hello *********************************,

    This response is in reference to BBB Case #********.

    we understand the frustrations and apologize for the inconvenience this may have cause you. 

    As you stated, Our website does not assemble or evaluate these records but instead makes them available. If you are concerned with the availability of your public information, we recommend contacting your public entities publishing the information, such as  your local County ************** or otherwise. 

    We have processed and approved your opt-out request successfully for both you and your husband. The records has been successfully deleted from our website.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at ********************************.


    Regards,
    Customer Support


    Customer Answer

    Date: 03/05/2024

     
    Complaint: 21329876

    I am rejecting this response because: The relationship between unmask.com and *************** I mentioned and showed screenshots of has been ignored. While mine and my husband's names do not directly appear in the search, if you look to the left per the screen shots I previously shared, it will show more results available than what you can directly see. Once my name is searched, it shows to the left how many are in each state. If you select ******** it only directly shows the results for 3 people but again, if you look to the left there are FIVE results. If you click on Hot Springs, it redirects you to their sister site, *************** where my information can be bought. Again, in both the unmask.com and *************** it says "do not share or sell my personal information" I have opted out of both yet unmask is still redirecting my name under my current and previous cities as well as my husband's to their sister site, *************** where it can be bought. This would be the selling part of their "do not share or sell" I am trying to still opt out of. Unmask is a redirection portal, pointing interested consumers toward ***********, their other website where they are still selling our information.

    Sincerely,

    *********************************

    Business Response

    Date: 03/05/2024

    Hello *********************************,

    This message is in reference to BBB Case #:21329876

    We have received and reviewed your complaint. We apologize for the inconvenience this may have caused.

    Your information has been removed from UnMask.com. If anyone searches your name on our website they would receive a "No results found" message as your information has already been removed and it is no longer accessible.

    Please be aware, that we are unable to edit or remove general addresses due to them being public information, However, we are able to opt-out individuals from showing up from those specific addresses. 

    In regards to you and your spouses information appearing on relatives' profiles, we aggregate our information from publicly available sources. If you would like those profiles to be opted out, please provide us with a screenshot of the report or the information below to remove the profile from our site.

    -First and Last Name

    -City and State

    -Age

    -Link to the profile

    We understand your concern about your personal information appearing on public listings. However, please be advised that we aggregate this information from publicly available sources. We recommend contacting those additional vendors to remove the desired information from their site. 

    We consider this complaint resolved. Should you have any further inquiries, please feel free to contact our Customer Support team via email at ********************************.

    Regards,
    Customer Support

     

  • Initial Complaint

    Date:02/08/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Theres separate profiles on this site for *************************************** and *****************************. Some of it can be seen here:***************************************************** do not want ANY of these profiles with the names *************************************** and *****************************. I do not want them on your site and I do not want my names anywhere on your site.Please REMOVE all profiles and all personal information including names for ******** and *****************************

    Business Response

    Date: 02/12/2024

    Hello ***************************************,

    This response is in reference to BBB Case #: 21265622.

    We have received and reviewed your complaint. We apologize for the inconvenience this may have caused.

    Your information has been removed from UnMask.com. If anyone searches your name on our website, they will receive a "No results found" message at the end of the loading process, as your information has already been removed and it is no longer accessible.

    In the link you have provided, we are redirecting you to an associated site, where we believe your data may still be found. If you do find your data, we recommend you submit an opt-out request from their website.

    Once your record is removed from our website, it may continue to appear on search engines such as ******** Bing, etc) until they re-index our site. We cannot control how quickly re-indexing takes place as we are not partnered with any external search engines. You can request the removal of outdated results by visiting the links below:

    Google: ************************************************
    Bing: ****************************************************

    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team by emailing ************************************************************.

    Regards,
    Customer Support
    **********************

  • Initial Complaint

    Date:02/04/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ************

    Business Response

    Date: 02/05/2024

    Hello ***************************,

    This response is in reference to BBB Case # ********.

    We apologize for any inconvenience this has caused you. We have ensured that your opt-out request has been completed and approved. The record listed for you has been successfully removed from our website. 

    Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.

    We understand your concern about your personal information appearing on public listings. However, please be advised that we aggregate this information from publicly available sources. Because the information is gathered from databases owned by public entities, UnMask.com has no ability to edit or remove the content listed on your report. 

    If you are concerned with the availability of your public information, UnMask.com urges you to address your concerns with the public entities publishing the information, whether that be your local County ************** or otherwise.

    UnMask does not assemble or evaluate these records, but instead makes them available on a single website to individuals that have a membership with us.

    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team by email at ************************************************************.

    Regards,
    Customer Support
    **********************

Unmask.com is NOT a BBB Accredited Business.

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