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Searchers of Records

Unmask.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Searchers of Records.

Complaints

Customer Complaints Summary

  • 46 total complaints in the last 3 years.
  • 27 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/08/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried several times to have my name and information removed the website unmask and it continues to tell me the owner has blocked my access to their website. I did not give my permission to put my info on their website. I am a private person and they are violating my privacy and rights.

    Business Response

    Date: 07/10/2025

    Hello ******* *****,

    This response is in reference to BBB Case # ********.

    We have thoroughly reviewed your complaint regarding the availability of your information on our website. We understand this concern is of utmost importance to you.

    It appears you received this 1015 error message due to too many opt-out request attempts. Our system automatically flags an IP address if it detects abuse. However, rest assured access will be restored after a 24-hour period. We apologize for the inconvenience.

    We will be happy to assist in removing your report. 

    We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

    Please also note that the information available in our reports is complied from publicly available sources.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at ************************************************************.

    Regards,
    UnMask.com Customer Support

    Customer Answer

    Date: 07/10/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *****, ******

  • Initial Complaint

    Date:07/02/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The website UnMask.com published my information online without consent and I've requested that my information be removed. I've searched my name and my information remains public. I have investigated child abuse and other crimes and its not safe for my information to be public like this. Can you please help me with getting my information removed from this site.

    Business Response

    Date: 07/03/2025

    Hello ***** ****,

    This response is in reference to BBB Case # ********.

    We have thoroughly reviewed your complaint regarding the availability of your information on our website. We understand this concern is of utmost importance to you.

    We can confirm we received your request via our online form. Rest assured we have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at ************************************************************.

    Regards,
    UnMask.com Customer Support


    Customer Answer

    Date: 07/13/2025

    I did a search and I no longer see my information in ******* however, I'm still seeing my information searchable on Unmask.com website. As requested, I cleared my cookies and allowed severL days to past so the system can update. What do I need to get my information removed from this website?

    Customer Answer

    Date: 07/14/2025

    Date Sent: 7/13/2025 4:01:45 PM
    I did a search and I no longer see my information in ******* however, I'm still seeing my information searchable on Unmask.com website. As requested, I cleared my cookies and allowed severL days to past so the system can update. What do I need to get my information removed from this website?

    Business Response

    Date: 07/15/2025

    Hello ***** ****, 

    This response is in reference to BBB Case #: 23549966. 

    We understand you were not satisfied with our previous response, and we sincerely apologize for any inconvenience this may have caused. Please allow us to provide further clarification.

    We can confirm your information was removed on 7/02/2025. If you are still seeing your information available on our site in a report, we advise you to send us a screenshot of the report profile or a link to the profile so we can ensure it is removed. We recommend sending this information to our customer support email team to expedite the process.

    We hope this has provided the clarity needed. 

    We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team via email at ************************************************************.

    Regards,
    UnMask.com Customer Support

    Customer Answer

    Date: 07/17/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ****

  • Initial Complaint

    Date:06/24/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have submitted several request to have my info removed from Unmask.com. Upon checking to see if my info was still on there (which it is) I attempted to submit another request for removal. I then got an error screen stating my IP is blocked. So not only have they not removed my info, they are now blocking me from submitting anymore request. I have removed my info from several other sites and have never run into theses problems. Its like they are making money off of our personal information and are giving us the run around so they dont have to remove it.

    Business Response

    Date: 06/27/2025

    Hello Taylor Stitt,

    This response is in reference to BBB Case #: 23512688.

    We have thoroughly reviewed your complaint regarding the availability of your information on our website. We understand this concern is of utmost importance to you.

    It appears you received the blocked message due to too many opt-out request attempts. Our system automatically flags an IP address if it detects abuse. However, rest assured access will be restored after a 24-hour period. We apologize for the inconvenience.

    We will be happy to assist in removing your report. Please provide the following information so we can locate the record and remove it for you:

    - First and last name listed on report
    - City and State
    - Age

    Upon receipt of this information, we will take prompt action to manually fulfill your opt-out request.

    Should you have any further questions, please feel free to contact our Customer Support team via email at [email protected]. We consider this matter resolved.

    Regards,
    UnMask.com Customer Support

    Customer Answer

    Date: 06/27/2025

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 23512688, and find that this resolution is satisfactory to me.




    Sincerely,



    Taylor Stitt

  • Initial Complaint

    Date:06/20/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Upon rechecking the link and ensuring I was on your website, I am still being asked for credit card information before allowing any kind of access to reports. I can't even view a partial report without a payment. This is NOT a free service.

    Business Response

    Date: 06/24/2025

    Hello T K, 

    This response is in reference to BBB Case #: 23495713. 

    We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused.

    Please note that UnMask.com does not require any form of payment to use. We do not offer any subscriptions or trials. If you are being prompted to input a payment method to use the site, it is likely that the site you are viewing is not affiliated with UnMask.com.

    If you search for your information on our site and there are no results on UnMask.com, you may be redirected as a courtesy to a similar background check site that might hold your information. However, UnMask.com does not require any payment to use. We hope this has provided the clarity needed.

    We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team via email at [email protected].

    Regards,
    UnMask.com Customer Support

  • Initial Complaint

    Date:06/18/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have asked numerous times to have my personal information removed, and they are now are unresponsive stating that I have asked too many times. Most of the information is 35 years old, no longer pertinent, and other information is totally incorrect. Relatives are incorrect.This is what I asked to be removed: ********************************************************************************************

    Business Response

    Date: 06/19/2025

    Hello ******** ****,

    This response is in reference to BBB Case # ********.

    We have thoroughly reviewed your complaint regarding the availability of your information on our website. We understand this concern is of utmost importance to you.

    We have processed and approved your opt-out request successfully. The record associated with you has already been successfully deleted from our website as of 6/18/2025.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

    We apologize you were not satisfied with the available information on our reports. Please note that we gather this information from publicly available sources and we do not have any ability to control or edit the information that appears. If you are concerned about the information that is available, we advise you to contact your local county clerk for additional assistance.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at ************************************************************.

    Regards,
    UnMask.com Customer Support

    Customer Answer

    Date: 06/20/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   However a BBB complaint should not have been necessary. 

    Sincerely,

    ******** ****

  • Initial Complaint

    Date:05/28/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have submitted 2 requests for removal of my information from unmask.com; nevertheless, my information remains online. I want my information permanently and immediately removed from all unmask.com databases and the databases of all unmask.com affiliates, subsidiaries, and third parties. Posting my information without my permission is a breach of privacy.

    Business Response

    Date: 06/02/2025

    Hello **** ******,

    This response is in reference to BBB Case # ********.

    We have thoroughly reviewed your complaint regarding the availability of your information on our website. We understand this concern is of utmost importance to you.

    After further review, we can confirm your opt-out request has already been approved as of 5/29/2025 via our online opt-out form. The record associated with you has been successfully deleted from our website. We apologize for any technical error you may have experienced during the opt-out process.

    If you still see traces of your information available on our site, please contact us with a link to the report or a screenshot of the information and we will further investigate to ensure it is properly removed.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at ************************************************************.

    Regards,
    UnMask.com Customer Support

  • Initial Complaint

    Date:05/19/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was recommended as a Totally FREE way to search for people or records & it is definitely NOT free

    Business Response

    Date: 05/20/2025

    Hello ***** *******, 

    This response is in reference to BBB Case #: 23349938. 

    A BBB case has been filed for UnMask.com.

    Please be advised, UnMask.com is a free people search engine. It does not require any payment methods or account creation to use. If you have been prompted to input any payment information, we recommend reviewing the site you were using, as UnMask.com does not prompt users for any of this information.

    Regrettably, we are unable to address matters concerning a different company with which we have no affiliation. For more effective assistance, we recommend reaching out to the company directly.

    We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team via email at ************************************************************.

    Regards,
    UnMask.com Customer Support

  • Initial Complaint

    Date:04/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've made many request to have my personal information removed from the database of an online company selling my information for safety reasons. I cannot opt out after multiple requests.

    Business Response

    Date: 04/15/2025

    Hello **** *******,

    This response is in reference to BBB Case # ********.

    We have thoroughly reviewed your complaint regarding the availability of your information on our website. We understand this concern is of utmost importance to you.

    After further investigation, we can confirm your request was processed and approved on 4/10/2025. The record associated with you has been successfully deleted from our website.

    If you are still seeing your report available on our site, please send us a screenshot of the report or a link to the report profile and we will promptly assist you in removing it. However, if you do not see your information available, rest assured your report has been removed.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at ************************************************************.

    Regards,
    UnMask.com Customer Support

    Customer Answer

    Date: 04/15/2025

    Please see date and time in the photo of the screen (bottom right). My information has not been deleted and they have not complied. 

    Thank you for your help with this urgent matter. Please let me know what my next steps are.

    Sincerely, 

    **** *******

     

    Customer Answer

    Date: 04/16/2025

     
    Complaint: 23203578

    I am rejecting this response because:      Date Sent: 4/15/2025 11:28:56 PM

    Please see date and time in the photo of the screen (bottom right). My information has not been deleted and they have not complied. 

    Thank you for your help with this urgent matter. Please let me know what my next steps are.

    Sincerely, 

    **** *******

     



    Sincerely,

    **** *******

    Business Response

    Date: 04/16/2025

    Hello **** *******, 

    This response is in reference to BBB Case #: 23203578. 

    We understand you were not satisfied with our previous response. Please allow us to provide further clarification.

    After reviewing the screenshot you provided, we understand that you can still see your information listed under ****** search results. Please note that we are not affiliated with any online search engines and cannot control how quickly they reindex any outdated information listed on the results page.

    While we can confirm your report is no longer available on our site, we are unable to assist in the removal of the search result. Many search engines will reindex their information on an automated schedule. We apologize for any inconvenience this may have caused you.

    We have included a screenshot of the results on UnMask.com when your phone number is searched. Please note that there are no results found, since your information has been removed. The link on the ****** search results page opens to our report searching page, but will ultimately show No Results Found at the end of the loading process.

    We hope this has provided the clarity needed.

    We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team via email at ************************************************************.

    Regards,
    UnMask.com Customer Support

  • Initial Complaint

    Date:03/02/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like to be removed from UnMask as they have access to PII and I have strong safety concerns about my online presence due to my job. They have my date of birth and my address as well as people related to me. I want anything associated with my name removed from their database. I have attached the link to my public information:*******************************************

    Business Response

    Date: 03/03/2025

    Hello ***** ********,

    This response is in reference to BBB Case # ********.

    We have thoroughly reviewed your complaint regarding the availability of your information on our website. We understand this concern is of utmost importance to you.

    We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

    Please be advised that we aggregate the information on our reports from publicly available sources. If you are concerned with the availability of your public information, UnMask.com urges you to address your concerns with the public entities publishing the information, whether that be your local ********************* or otherwise.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at ************************************************************.

    Regards,
    UnMask.com Customer Support

  • Initial Complaint

    Date:02/26/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have reached out this company to request removal of my very detailed personal information from their website with absolutely no response. It is very unethical for a company to publish people's personal information for profit.

    Business Response

    Date: 03/03/2025

    Hello **** ****,

    This response is in reference to BBB Case # ********.

    We have thoroughly reviewed your complaint regarding the availability of your information on our website. We understand this concern is of utmost importance to you.

    After further investigation, it appears we have already processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website as of 2/26/2025.

    Please note that the link you provided is showing our report loading page, not an active report. Since your information has already been removed, there will be no results found at the end of this loading process. If you see your information still available on our site, please send us a screenshot or a link to the report profile and we will further assist you.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at ************************************************************.

    Regards,
    UnMask.com Customer Support

Unmask.com is NOT a BBB Accredited Business.

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