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Business Profile

Searchers of Records

Unmask.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Searchers of Records.

Complaints

Customer Complaints Summary

  • 63 total complaints in the last 3 years.
  • 37 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/19/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to get my personal information as well as my family members off this website and associated third parties permanently, but nothing has worked even after contacting their support email, I need to have these personal listings removed:****************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************

    Business Response

    Date: 09/24/2025

    Hello ********* ******-****,

    This response is in reference to BBB Case # ********.

    We have thoroughly reviewed your complaint regarding the availability of your information on our website. We understand this concern is of utmost importance to you.

    We apologize that you were having difficulty contacting us to ensure your information was removed. Please note that we do not have any previous email correspondence from you with the name or email address you provided.

    We have processed and approved your opt-out requests successfully. The records associated with the **** you provided have been successfully deleted from our website.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at ************************************************************.

    Regards,
    UnMask.com Customer Support

  • Initial Complaint

    Date:09/12/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Using my and my deceased mother's data illegal. This is a criminal offense. Which I'm gathering info for a lawsuit against all illegal data beokers

    Business Response

    Date: 09/15/2025

    Hello ***** *********, 

    This response is in reference to BBB Case #: 23875970. 

    We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused.

    We understand your concern about your mother's personal information appearing on public listings. However, please be advised that we aggregate this information from publicly available sources. Because the information is gathered from databases owned by public entities, UnMask.com has no ability to edit or remove the content listed on the report.

    Our service does not assemble or evaluate these records but instead makes them available on a single website.

    If you are concerned with the availability of you or your mother's public information, UnMask.com urges you to address your concerns with the public entities publishing the information, whether that be your local ********************* or otherwise.

    If you would like to remove your mother's record from our website, we will be glad to assist you. To ensure we locate the correct report, please respond to this request with the following information of the individual you wish to have removed:

    First and Last Name (including middle initial, if applicable)
    City and State
    Age

    We recommend reaching out to our email support team or submitting the request in our online opt-out form to expedite the process. You can find our online opt-out form here: ***************************************

    We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team via email at ************************************************************.

    Regards,
    UnMask.com Customer Support

  • Initial Complaint

    Date:09/10/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Several weeks ago I submitted an opt out to have my information deleted from your website. I have been repeatedly told the request was received and the information would be removed in up to 7 days. That has not happened. I need my information removed from the website.

    Business Response

    Date: 09/12/2025

    Hello ********* **********,

    This response is in reference to BBB Case # ********.

    We have thoroughly reviewed your complaint regarding the availability of your information on our website. We understand this concern is of utmost importance to you.

    We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at ************************************************************.

    Regards,
    UnMask.com Customer Support

    Customer Answer

    Date: 09/17/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ********* **********

  • Initial Complaint

    Date:09/01/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I previously asked the unmask.com website to delete my information, but they have failed to do so. Please remove my information from the unmask.com website: *******************************************************************************************

    Business Response

    Date: 09/05/2025

    Hello **** ********,

    This response is in reference to BBB Case # ********.

    We have thoroughly reviewed your complaint regarding the availability of your information on our website. We understand this concern is of utmost importance to you.

    We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website as of 8/17/2025.

    Please note, the link you provided does not open to an active report. Since your information has already been removed, there will be no results found at the end of the search loading process.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at ************************************************************.

    Regards,
    UnMask.com Customer Support

  • Initial Complaint

    Date:09/01/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******************************************************************************************************** Online business, Unmask.com, is not complying with my requests to remove information on their site. They are not complying and are breaking privacy rights. I would like my information removed, entirely off of their site. I would also like them to not sell such information.

    Business Response

    Date: 09/05/2025

    Hello ******* *******,

    This response is in reference to BBB Case # ********.

    We have thoroughly reviewed your complaint regarding the availability of your information on our website. We understand this concern is of utmost importance to you.

    It appears you received this error message due to too many opt-out request attempts. Our system automatically flags an IP address if it detects abuse. However, rest assured access will be restored after a 24-hour period. We apologize for the inconvenience.

    We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website as of 8/19/2025. If you still see your information available, please contact us with a screenshot or active link to the profile.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at ************************************************************.

    Regards,
    UnMask.com Customer Support

  • Initial Complaint

    Date:08/29/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, My name is ***** S *******. I have been trying over and over again to get my information and my mother and fathers information off this site.They keep giving me the run around.I'm being harassed and I need our Information permanently removed, for safety reasons.The link is ********************************************************************************** name is ***** *** ******* My Mother's name is ****** ***** ******* and my fathers name is **** ****** ******* Please help us get our information off this ******* has our information on our former residence. ****************************************** They will not help me. THIS IS FOR OUR SAFETY. I'm so frustrated,Thank you.

    Business Response

    Date: 09/05/2025

    Hello ***** *******,

    This response is in reference to BBB Case # ********.

    We have thoroughly reviewed your complaint regarding the availability of your information on our website. We understand this concern is of utmost importance to you.

    We have processed and approved your opt-out request successfully. The records associated with you have been successfully deleted from our website as of 9/03/2025.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

    Please note, the link you provided with the street address does not show any active reports with your information at this time.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at ************************************************************.

    Regards,
    UnMask.com Customer Support


  • Initial Complaint

    Date:08/25/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to remove my information from this website that wont remove it because the email was not removal it had said it was busy. Normally there is a way to delete but they have not done so by email and still on ******. Please help me in getting them to remove my information.Unmask.com owned by ***** ****** also owns check people ************************************************************************ **********************************

    Business Response

    Date: 08/26/2025

    Hello **** ********,

    This response is in reference to BBB Case # ********.

    We have thoroughly reviewed your complaint regarding the availability of your information on our website. We understand this concern is of utmost importance to you.

    We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present. 

    We apologize for the delay in our email response, as we are experiencing a higher volume than usual. However, we also offer an online opt-out form to request removal. Please also note that we are not affiliated with ****** and cannot control how quickly ****** reindexes any outdated information listed on the results page.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at ************************************************************.

    Regards,
    UnMask.com Customer Support

  • Initial Complaint

    Date:08/21/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint against Unmask.com regarding their refusal to allow me to opt out of having my personal information displayed on their website. Despite multiple attempts, every time I try to submit an opt-out request, a message appears stating that my IP address has been ********** a non-consenting individual, I never authorized my information to be published and I have the right to have it removed. Blocking my access to the opt-out process prevents me from exercising my privacy rights and leaves my personal data exposed without my permission.I am requesting that the BBB take action to ensure Unmask.com immediately removes my personal information from their website and ceases the practice of obstructing individuals from opting out.

    Business Response

    Date: 08/25/2025

    Hello ********* ***********,

    This response is in reference to BBB Case # ********.

    We have thoroughly reviewed your complaint regarding the availability of your information on our website. We understand this concern is of utmost importance to you.

    It appears you received this error message due to too many opt-out request attempts. Our system automatically flags an IP address if it detects abuse. However, rest assured access will be restored after a 24-hour period. We apologize for the inconvenience.

    Nevertheless, we have processed and approved your opt-out request successfully. The record associated with you has already been successfully deleted from our website as of 8/22/2025. If you still see your information available, please send us a screenshot of the active profile and we will further assist you.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at ************************************************************.

    Regards,
    UnMask.com Customer Support

  • Initial Complaint

    Date:08/19/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is not correct in what they sell about me. Posting addresses in cities I've never heard of let alone lived in. Like 20 phone numbers that I've never had. They even have a criminal judgement posted which could have severely impacted my job (operations executive). Seeing I have never in my life been detained let alone charged and convicted of anything and can easily prove only cuffs I've worn were covered in pink fur. This is not good and it needs to be erased off that site. Has affected my life, work performance and has put an aura of untrustworthy that is undeserved and slander.

    Business Response

    Date: 08/21/2025

    Hello ***** *******, 

    This response is in reference to BBB Case #: 23765687. 

    We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused.

    Our reports are created from information compiled through publicly available records. Because this data comes directly from public sources, we cannot change or correct the underlying information. If you believe any of the details are inaccurate, we encourage you to contact the appropriate public offices responsible for publishing that information.

    In regards to your request for compensation tied to profit earned from your name, we must clarify that our revenue is not tied to any individuals record, so such a settlement is not possible. We apologize for any inconvenience.

    We can, however, remove your profile from appearing on our site at your request. Please also note that our site is not intended for employment screening, and employers are not permitted to use it for hiring purposes.

    Please rest assured that your report has been successfully removed from our site, UnMask.com. 

    Please also be advised, the screenshot of the email correspondence you provided is not affiliated with our company. We advise you reach out to the company listed in your screenshot for further assistance with concerns relating to their website.

    We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team via email at ************************************************************.

    Regards,
    UnMask.com Customer Support

  • Initial Complaint

    Date:07/30/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I discovered my information on their website on 7/28/25. I looked up how to opt out/remove my information. I followed all the steps but then when I hit submit it says the site has limited me and can't complete it. I emailed ********************************** and asked them to remove. I got a generic message back saying they would reply but it may take several days. There is no way to remove my info at this point and it violates my rights and **** in **********

    Business Response

    Date: 07/31/2025

    Hello *** *****,

    This response is in reference to BBB Case # ********.

    We have thoroughly reviewed your complaint regarding the availability of your information on our website. We understand this concern is of utmost importance to you.

    We apologize you were having difficulty removing your information by using our online form. We can confirm we received and replied to your email request, but we requested more information for the removal. Since you have provided enough information here, we were able to locate the record. Rest assured that we have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at ************************************************************.

    Regards,
    UnMask.com Customer Support

    Customer Answer

    Date: 08/10/2025

    You never asked me to respond. This is the only thing *** received since the company sent me a message through you. It seems like they have complied. 

Unmask.com is NOT a BBB Accredited Business.

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