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Business Profile

Searchers of Records

Unmask.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Searchers of Records.

Complaints

Customer Complaints Summary

  • 48 total complaints in the last 3 years.
  • 28 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/21/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi,Over and over I have asked unmask.com to delete my personal information from the internet through opt out. I joined delete me to make sure its deleted, ye if you go on Copilot it shows all my personal information and says it is coming from unmask.com. I want to make sure these AI programs do not source information that is opt out by me, I asked to be removed, yet copilot says unmask.com has my information and is using it as a data broker, Please remove my information from all the places you store it.Stop making excuses. Thank ********,****** ******* Hi Cherylone,Thank you for getting in touch with UnMask.com. Due to a recent increase in volume, our response times may be longer than usual. In the meantime, you can find helpful information in our FAQs at *********************************************************

    Business Response

    Date: 07/23/2025

    Hello ****** *******,

    This response is in reference to BBB Case # ********.

    We have thoroughly reviewed your complaint regarding the availability of your information on the Copilot AI platform. We understand this concern is of utmost importance to you.

    We have also received your email regarding this concern, along with screenshots of the Copilot responses to your search. 

    To further clarify, the record associated with you has already been successfully deleted from our website as of 10/24/2024. The link you have provided opens up to our report search loading page, which automatically inputs the name and location used in the search bar to generate a report. However, since your information has been removed, there will ultimately be no results found at the end of the loading process. Please note, since there are no results, the site may reroute you to a similar background check site where your information might still be available. If you locate your information on a different site, we recommend reaching out to that site directly for assistance in removal.

    In regards to your information showing in your Copilot response, it appears that Copilot is accessing historical data that was stored prior to your opt-out request being fulfilled. We can confirm that your report is not currently available in our database on UnMask.com, but we are unable to control what outdated information is displayed by third party platforms. If you are still seeing a report for UnMask pulled up in Copilot, we advise you to report the outdated information to Copilot at this time. 

    Once again, we apologize for any inconvenience.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at ************************************************************.

    Regards,
    UnMask.com Customer Support

    Customer Answer

    Date: 07/23/2025

    Hi, I opened a complaint at BBB ********* since they are showing they are getting information from unmask.com, since unmask.vom deleted my information last year, ********* in copilot is disclosing non public information about me and that is in violation of my privacy. Thank you.?

    Customer Answer

    Date: 07/23/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I am following up with BBB complaint against ********* on Copilot for disclosing personal information about me which is not public because I opted out of unmask.com and every other data broker. I also use the ********* service, Copilot is violating my personal safety by disclosing this information that is not publicly available and should explain why they are picking up data that was opted out a long time ago. Thank you. ******

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:07/13/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unmask.com is displaying inaccurate information about me including incorrect addresses and emails.

    Business Response

    Date: 07/15/2025

    Hello *** *****, 

    This response is in reference to BBB Case #: 23594204.

    We have duly received and examined your complaint, and we apologize for any inconvenience it may have caused.

    Please note that the information on our reports is compiled from publicly available resources. We are unable to edit or control the information that appears on reports.

    Upon our investigation, we were unable to find a profile matching the credentials you provided. To ensure we locate the correct report, please respond to this request with the following information of the individual you wish to have removed:

    First and Last Name (including middle initial, if applicable)
    City and State
    Age

    Upon receipt of this information, we will take prompt action to fulfill your opt-out request. We recommend emailing our customer support team with the requested information to expedite the process.

    Should you have any further questions, please feel free to contact our Customer Support team via email at *********************************** We consider this matter resolved.

    Regards,
    UnMask.com Customer Support

  • Initial Complaint

    Date:07/08/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried several times to have my name and information removed the website unmask and it continues to tell me the owner has blocked my access to their website. I did not give my permission to put my info on their website. I am a private person and they are violating my privacy and rights.

    Business Response

    Date: 07/10/2025

    Hello ******* *****,

    This response is in reference to BBB Case # ********.

    We have thoroughly reviewed your complaint regarding the availability of your information on our website. We understand this concern is of utmost importance to you.

    It appears you received this 1015 error message due to too many opt-out request attempts. Our system automatically flags an IP address if it detects abuse. However, rest assured access will be restored after a 24-hour period. We apologize for the inconvenience.

    We will be happy to assist in removing your report. 

    We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

    Please also note that the information available in our reports is complied from publicly available sources.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at ************************************************************.

    Regards,
    UnMask.com Customer Support

    Customer Answer

    Date: 07/10/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *****, ******

    Customer Answer

    Date: 07/23/2025

    My name is still on their website 

    Customer Answer

    Date: 07/23/2025

    Date Sent: 7/23/2025 9:01:45 AM
    My name is still on their website 

    Business Response

    Date: 07/23/2025

    Hello ******* *****, 

    This response is in reference to BBB Case #: 23572901. 

    We understand you were not satisfied with our previous response, and we sincerely apologize for any inconvenience this may have caused. Please allow us to provide further clarification.

    The screenshot you provided is showing a report for **** ******. However, we see that your name is listed under the relatives section of this report. We will be happy to also remove this report for you. 

    The report for **** ****** has been successfully removed. Please note that while we have removed your report, your name may still appear under the relatives of other individuals. Since our reports are compiled from public sources, we are unable to edit or delete specific information on a given report. However, we can remove the report in its entirety.

    We hope this has provided the clarity needed. 

    We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team via email at ************************************************************.

    Regards,
    UnMask.com Customer Support

    Customer Answer

    Date: 07/23/2025

     
    Complaint: 23572901

    I am rejecting this response because: I am not related to that person. Remove my name completely out your database. I did not give you permission to use my personal information for your business purposes. 

    Sincerely,

    ******* *****, ******

  • Initial Complaint

    Date:07/06/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I, and my data removal services have requested Unmask to remove my data multiple times within the last year. Unmask has refused to reply to this matter. A lot of the data on this site listed is not either random or not correct. I would like this data removed within a timely manner please.

    Business Response

    Date: 07/07/2025

    Hello *** ******,

    This response is in reference to BBB Case # ********.

    We have thoroughly reviewed your complaint regarding the availability of your information on our website. We understand this concern is of utmost importance to you.

    After further investigation, it appears the record associated with you has already been successfully deleted from our website as of 4/25/2025. Our email support team has also confirmed the removal in response to your emailed request as of today, 7/07/2025.

    If you are still seeing your information available in a report on our site, please send us a screenshot or link to the report and we will ensure it is removed for you. 

    Please also note that the information on our reports is complied from publicly available resources. UnMask.com cannot control what type of information appears on the report. Once again, we apologize for any inconvenience.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at ************************************************************.

    Regards,
    UnMask.com Customer Support

  • Initial Complaint

    Date:07/02/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The website UnMask.com published my information online without consent and I've requested that my information be removed. I've searched my name and my information remains public. I have investigated child abuse and other crimes and its not safe for my information to be public like this. Can you please help me with getting my information removed from this site.

    Business Response

    Date: 07/03/2025

    Hello ***** ****,

    This response is in reference to BBB Case # ********.

    We have thoroughly reviewed your complaint regarding the availability of your information on our website. We understand this concern is of utmost importance to you.

    We can confirm we received your request via our online form. Rest assured we have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at ************************************************************.

    Regards,
    UnMask.com Customer Support


    Customer Answer

    Date: 07/13/2025

    I did a search and I no longer see my information in ******* however, I'm still seeing my information searchable on Unmask.com website. As requested, I cleared my cookies and allowed severL days to past so the system can update. What do I need to get my information removed from this website?

    Customer Answer

    Date: 07/14/2025

    Date Sent: 7/13/2025 4:01:45 PM
    I did a search and I no longer see my information in ******* however, I'm still seeing my information searchable on Unmask.com website. As requested, I cleared my cookies and allowed severL days to past so the system can update. What do I need to get my information removed from this website?

    Business Response

    Date: 07/15/2025

    Hello ***** ****, 

    This response is in reference to BBB Case #: 23549966. 

    We understand you were not satisfied with our previous response, and we sincerely apologize for any inconvenience this may have caused. Please allow us to provide further clarification.

    We can confirm your information was removed on 7/02/2025. If you are still seeing your information available on our site in a report, we advise you to send us a screenshot of the report profile or a link to the profile so we can ensure it is removed. We recommend sending this information to our customer support email team to expedite the process.

    We hope this has provided the clarity needed. 

    We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team via email at ************************************************************.

    Regards,
    UnMask.com Customer Support

    Customer Answer

    Date: 07/17/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ****

  • Initial Complaint

    Date:06/24/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have submitted several request to have my info removed from Unmask.com. Upon checking to see if my info was still on there (which it is) I attempted to submit another request for removal. I then got an error screen stating my IP is blocked. So not only have they not removed my info, they are now blocking me from submitting anymore request. I have removed my info from several other sites and have never run into theses problems. Its like they are making money off of our personal information and are giving us the run around so they dont have to remove it.

    Business Response

    Date: 06/27/2025

    Hello Taylor Stitt,

    This response is in reference to BBB Case #: 23512688.

    We have thoroughly reviewed your complaint regarding the availability of your information on our website. We understand this concern is of utmost importance to you.

    It appears you received the blocked message due to too many opt-out request attempts. Our system automatically flags an IP address if it detects abuse. However, rest assured access will be restored after a 24-hour period. We apologize for the inconvenience.

    We will be happy to assist in removing your report. Please provide the following information so we can locate the record and remove it for you:

    - First and last name listed on report
    - City and State
    - Age

    Upon receipt of this information, we will take prompt action to manually fulfill your opt-out request.

    Should you have any further questions, please feel free to contact our Customer Support team via email at [email protected]. We consider this matter resolved.

    Regards,
    UnMask.com Customer Support

    Customer Answer

    Date: 06/27/2025

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 23512688, and find that this resolution is satisfactory to me.




    Sincerely,



    Taylor Stitt

  • Initial Complaint

    Date:06/20/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Upon rechecking the link and ensuring I was on your website, I am still being asked for credit card information before allowing any kind of access to reports. I can't even view a partial report without a payment. This is NOT a free service.

    Business Response

    Date: 06/24/2025

    Hello T K, 

    This response is in reference to BBB Case #: 23495713. 

    We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused.

    Please note that UnMask.com does not require any form of payment to use. We do not offer any subscriptions or trials. If you are being prompted to input a payment method to use the site, it is likely that the site you are viewing is not affiliated with UnMask.com.

    If you search for your information on our site and there are no results on UnMask.com, you may be redirected as a courtesy to a similar background check site that might hold your information. However, UnMask.com does not require any payment to use. We hope this has provided the clarity needed.

    We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team via email at [email protected].

    Regards,
    UnMask.com Customer Support

  • Initial Complaint

    Date:06/18/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have asked numerous times to have my personal information removed, and they are now are unresponsive stating that I have asked too many times. Most of the information is 35 years old, no longer pertinent, and other information is totally incorrect. Relatives are incorrect.This is what I asked to be removed: ********************************************************************************************

    Business Response

    Date: 06/19/2025

    Hello ******** ****,

    This response is in reference to BBB Case # ********.

    We have thoroughly reviewed your complaint regarding the availability of your information on our website. We understand this concern is of utmost importance to you.

    We have processed and approved your opt-out request successfully. The record associated with you has already been successfully deleted from our website as of 6/18/2025.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

    We apologize you were not satisfied with the available information on our reports. Please note that we gather this information from publicly available sources and we do not have any ability to control or edit the information that appears. If you are concerned about the information that is available, we advise you to contact your local county clerk for additional assistance.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at ************************************************************.

    Regards,
    UnMask.com Customer Support

    Customer Answer

    Date: 06/20/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   However a BBB complaint should not have been necessary. 

    Sincerely,

    ******** ****

  • Initial Complaint

    Date:05/28/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have submitted 2 requests for removal of my information from unmask.com; nevertheless, my information remains online. I want my information permanently and immediately removed from all unmask.com databases and the databases of all unmask.com affiliates, subsidiaries, and third parties. Posting my information without my permission is a breach of privacy.

    Business Response

    Date: 06/02/2025

    Hello **** ******,

    This response is in reference to BBB Case # ********.

    We have thoroughly reviewed your complaint regarding the availability of your information on our website. We understand this concern is of utmost importance to you.

    After further review, we can confirm your opt-out request has already been approved as of 5/29/2025 via our online opt-out form. The record associated with you has been successfully deleted from our website. We apologize for any technical error you may have experienced during the opt-out process.

    If you still see traces of your information available on our site, please contact us with a link to the report or a screenshot of the information and we will further investigate to ensure it is properly removed.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at ************************************************************.

    Regards,
    UnMask.com Customer Support

  • Initial Complaint

    Date:05/19/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was recommended as a Totally FREE way to search for people or records & it is definitely NOT free

    Business Response

    Date: 05/20/2025

    Hello ***** *******, 

    This response is in reference to BBB Case #: 23349938. 

    A BBB case has been filed for UnMask.com.

    Please be advised, UnMask.com is a free people search engine. It does not require any payment methods or account creation to use. If you have been prompted to input any payment information, we recommend reviewing the site you were using, as UnMask.com does not prompt users for any of this information.

    Regrettably, we are unable to address matters concerning a different company with which we have no affiliation. For more effective assistance, we recommend reaching out to the company directly.

    We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team via email at ************************************************************.

    Regards,
    UnMask.com Customer Support

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