Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This scam site is continuously wanting (EXTORTING) ones personal information when me and some family members requested removal of our PERSONAL INFORMATION such as name, age, address and associative family members. I would like BBB TO PLEASE PLEASE file an extortion case against this criminal site. All other sites I've requested personal information removal from did so. This is the only site that requests the below: To proceed with your request, we require a benign form of identification, such as a photo of a mailing label from junk mail or a utility bill (with sensitive information redacted), but that must show the address of the information to be removed. If you are unwilling or unable to provide information, there are 2 other options: 1) have an Attorney or a Notary Public write us by email confirming your identity. The individual must indicate in the email their full name and address as well as their professional ID number and a link to the web site of the regulatory body where we can verify that the individual is actually licensed. They must also send the email using the official email address of their practice. They should also clearly indicate the name and the address of the information to be removed; 2) have a Commissioner of Oaths certify that you are who you claim to be and send us a scanned copy of the document which must include the commissioner's stamp or seal, name and professional ID number so that it can be verified. The document should also clearly indicate your name and the address of the information to be removed; Please have the information e-mailed to ******************************** If you are still unwilling or unable to provide this verification, we regret that we will not be able to proceed with your request to remove information.' The above in their emails in response to removal request should be ILLEGAL. I WANT MY AND MY FAMILY MEMBERS INFO REMOVED IMMEDIATELY FROM THIS FRAUD SITE.

  Business Response

  Date: 10/27/2025

  Hello A Ko,

  This response is in reference to BBB Case #********.

  We understand that you had some difficulties when requesting the removal of your personal information from our site.

  We located an email sent on October 22nd, 2025, to ********************************** requesting the removal of your information and the link provided.

  We have never, nor will we ever, request or require such sensitive information from any person in order to have their information removed from our site. If you received a message such as this, it is most likely not from us, and we are happy to remove any information from UnMask.

  We have received your record removal request. We are pleased to advise you that the record listed for ******** Khosroviani has been successfully removed from our database.

  Record removal can take up to 48 hours, so we ask that you please allow that timeframe to pass before searching for your profile again.

  Once again, we apologize for the inconvenience and stress that we have and we would never request such information. We advise you to report any suspicious behavior, as it could likely be a scam from an untrustworthy source
  
  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team via email at ********************************************************

  Regards,
  UnMask Customer Support

  Customer Answer

  Date: 10/27/2025

   
  Complaint: 24054586
  
  I am rejecting this response because: 

  I will check and get back and in case it has been removed, I would also like my family members information  removed one by one and I will let them know to check and we all will be checking back and checking often. They are with the same last name and requested removal the same date. If all their information is notbremoved I will have them one by one open a BBB claim. It is preposterous the information this site sends requesting information for removal. 
  
  Sincerely,
  
  A Ko

• Initial Complaint

  Date:10/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unmask.com has ALL of my personal identifiable information readily available for any to review. I have requested numerous time to have my information removed just to receive the response We are unable to find any results and I can literally ****** my name and it comes right up. And now someone that ***** threatened to cause harm to ******* family has located us. I need this information removed immediately from your database.

  Business Response

  Date: 10/21/2025

  Hello ******** ****,

  This response is in reference to BBB Case #:24011456.

  Please be advised that the report associated with ******** **** has already been successfully removed from our database. This record was permanently removed from our website on October 15, 2025.

  We have attached the link associated with your report as confirmation that it has been successfully removed from our database.

  As evidence of removal, if anyone attempts to search for your name using the link below, they will be presented with a "No Results Found" page:
  **********************************************************************************************************

  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team via email at ************************************************************.

  Regards,
  UnMask.com Customer Support

  Customer Answer

  Date: 10/21/2025

   
  Complaint: 24011456
  
  I am rejecting this response because: the search results still shows that you all have information available. And you can clearly see my address. If you search ******** **** ***** results from unmask show. Please completely remove my info. 
  
  Sincerely,
  
  ******** ****

  Business Response

  Date: 10/27/2025

  Hello ******** ****,

  This response is in reference to BBB Case #:24011456.

  Please be advised, the report for ******** **** has already been successfully removed from our database. This record was removed from our website on 10/15/2025.

  We have attached a screenshot showing the search page loading but it does not lead to a report.

  If you are still seeing information related to your profile on search engine websites such as ******. Unfortuely, we cannot control how quickly re-indexing takes place as we are not partnered with any external search engines.

  You can request the removal of outdated results by visiting the links below: 

  Google: ************************************************
  Bing: ****************************************************

  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team via email at ********************************************************

  Regards,
  UnMask Customer Support

• Initial Complaint

  Date:10/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to remove my information from this site for a week with no avail. I have sent them all the requested information over and over. I explained to them that my family has been getting threats and my information makes it easy to be found.

  Business Response

  Date: 10/13/2025

  Hello **** ******,
  
  This response is in reference to BBB Case # ********.

  We have thoroughly reviewed your complaint regarding the availability of your information on our website. We understand this concern is of utmost importance to you.
  
  After further review, we can confirm we received and replied to your email request. The record associated with you has been successfully deleted from our website as of 10/10/2025 by our email support team.
  
  Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

  We understand that you can still see your information listed under the ****** search result in your screenshot. However, the link of the ****** result opens to a page with several records under a street address. Due to the number of records that are not specifically related to you on this page, we are unable to remove the link from the ****** search results.

  Since your information has been removed, you will not appear under the search results for the street address shown in the screenshot.
  
  Please note that we are not affiliated with ****** and cannot control how quickly ****** reindexes any outdated information listed on the results page. While we can confirm your report is no longer available on our site, we are unable to assist in the removal of the ****** search result. We apologize for any inconvenience this may have caused you.
  
  We hope this has provided the clarity needed.
  
  We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at ************************************************************.
  
  Regards,
  UnMask.com Customer Support

• Initial Complaint

  Date:10/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Granted my sibling Soo ***** *** permission to delete the information on record concerning my personal data due to privacy and safety concerns. However, the removal process has been time-consuming due to the amount of data collected. As there are multiple profiles under my name from past known home addresses and cities. Please be aware, I do consent to the sharing of information and requesting that information on record be removed from Unmask.com and their service providers such as ********************. Additionally, a significant amount of the information has been inconsistent, inaccurate and mismatched. Please see the attached images exposing my personal data highlighted in red. With appreciation, Soo Hyun.

  Business Response

  Date: 10/10/2025

  Hello Soo Hyun *** *********,
  
  This response is in reference to BBB Case # ********.

  We have thoroughly reviewed your complaint regarding the availability of your information on our website. We understand this concern is of utmost importance to you.
  
  We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.
  
  Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

  Please note, UnMask.com is not affiliated with any other background check services. If you have seen your information available on a different website, we strongly recommend contacting the corresponding support team to assist with removing your information from their site. 

  We aggregate this information in our reports from publicly available sources. Because the information is gathered from databases owned by public entities, UnMask.com has no ability to edit or remove the content listed on your report.
  
  Our service does not assemble or evaluate these records but instead makes them available on a single website.
  
  If you are concerned with the availability of your public information, UnMask.com urges you to address your concerns with the public entities publishing the information, whether that be your local ********************* or otherwise.
  
  We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at ************************************************************.
  
  Regards,
  UnMask.com Customer Support

  Customer Answer

  Date: 10/10/2025

   
  Complaint: 23987613
  
  I am rejecting this response because:
  
  This is to inform you that I have rejected their response, as this complaint has not been fully addressed.  While significant progress has been made, the majority of the data remains visible on the website and has not been entirely removed.  Please see the attached images highlighted in red confirming these findings. 

  Business Response

  Date: 10/21/2025

  Hello Soo Hyun *** *********,

  This response is in reference to BBB Case #:23987613.

  Please be advised that the report associated with *** *** has already been successfully removed from our database. This record was permanently removed from our website on October 08 2025.

  We have attached the link associated with your report as confirmation that it has been successfully removed from our database.

  As evidence of removal, if anyone attempts to search for your name using the link below, they will be presented with a "No Results Found" page:

  ******************************************************************************************************************************************

  It appears that the other screenshots you provided are from a different company and are not affiliated with our website. We recommend reaching out to their support team directly for further assistance.

  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team via email at ************************************************************.
  Regards,

  UnMask.com Customer Support

  Customer Answer

  Date: 10/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

• Initial Complaint

  Date:10/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is an answer to the complaint #******** UnMask *****************,First of all my personal info is not public especially what you run on me is falls not even true. I never lived in the place what you running on me. Therefore this is falls information that is an other point you need to take it off. Also you sell my information what is not even true. So you make profit on my info. I never ever sign up for any of your company . Therefore you do business against me. Also your company is a joke. Your support where I sent my screenshot and called they trained not to do nothing. An the answer from your support is like how busy you are , what I do not care. You busy since you scam so many people . It is on this web site at the BBB has a lots of complain about your scam.Also they do not understand they do not want to if I put my name in goggle in the headline a property come up what i have nothing to do with . I talked to ****** they told me it is under your scamming company so you need to remove it from the headline .But I do not have more time for scammers I just will report you *** . For making business on me without my consent and falls info and I ask them to close your company off. I lots of people will be happy all those complains and it is a lot what just you have on the BBB side. I do not have time for scammers and liers

  Business Response

  Date: 10/22/2025

  Hello  ******** *******,

  This response is in reference to BBB Case #:23968397.

  Our company compiles information from public records, which are freely available to the public, and organizes them into a clear, easy-to-read report. The fee we charge is not for the public data itself, but for the convenience and accessibility of having this information presented in one place without the need to search through multiple sources manually a process that can be quite time-consuming.

  Please note that we do not control what information appears in public records, as all data is sourced directly from official public databases.

  That said, we have removed your report from our website, and your information will no longer appear in our system. We sincerely apologize for any inconvenience this may have caused.

  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team via email at ************************************************************.

  Regards,
  UnMask.com Customer Support

  Customer Answer

  Date: 10/22/2025

   
  Complain*: 23968397
  
  I am rejec*ing *his response because:
  
  Sincerely,
  
  ******** *******

  This   is  no*   accep*able for  me.  You  Unmask. com  *elling  me my  personal  da*a   freely available  and  you jus*   charge a  fee   for  easy access. Bu*  you  access my  personal info  wha* I   never  ever  au*horized I   never  ever  signed   any*hing  wi*h you. And  from  free  public  info  you make  money  on  me   wi*hou* my   consen*!!! You  *ell me  abou* *ime   consuming!!I  called  your   scammer   company sen* you  several  emails  and  you did  NOT  removed  my   da*a   wha*  by *he  law if   *he  cus*omer ask  you  have  *oo!!!All  I  go*   by  your  scamming company  jus* *he  lies!!Your  represena*ive  *old  me  he  will  remove  and  DID  NOT!!BS   *ha* is  how   you *rain *hem  *hen  2  mon*h  la**er   you  will  pu* i*   back  again  !!!Wi*h  your   overqualified represen*a*ives.

  Also  you *elling  me   abou*  *ime.  Le*  jus*  see   since  I  saved   down  all  my   correspondence.  I  sen*  you  abou*   10  *imes a*  your  ***********************************************************

  Then  I  sen*  an o*her  10  or  more  ************************************************************  s*ill  did  no*   removed  my  s*aff. Then I  sen*  several  emails a* ******************************************************************

  S*ill  you did  no*hing *hen  I  called  in   jus* go*  *he   Promises  and  BS. This  going on  for  a*  leas* 6  mon*h. Who  has  *ime  for  your  BS?  And   *op  of  all   you   s*ill   have  me  under  your  web  si*e   on *he  highligh*  go  and  *ake  i* off  from  your  search  engine  and  from *he  highligh*  I  check  i*  I  am  in as  off  *oday. So  you  lied   again. I   saved  all  for *he  FBI  in*erne*  crime  uni*e   so  *hey  can  see   *his  is  a   very  serious  harassmen*   besides  my   s*uff  is  s*ill  *here and  s*uff   wha*   is a  fals  info!!You   *alk  abou*  *ime   consuming and  s*ress.  Who   has  *ime   for  your  BS? Also wha*  you  sen* me  *he  suppor*

  i*  always  say  how  busy   and  overloaded  and  Who  knows   when  if EVER  you do  some*hing. No  my   friend   your   company   since   when  hard  working ci*izens call  and  send  you  all  you  don * do  NOTHING has *o  closed  down. Do  no*   make  business  on me  and *hen  harassing me  and  pu* me  *rough h*** and a lo*s  of   s*ress. I  will  repor*  you.  I  don * have  more *ime  for  your  BS. Do  no*  even  *alk abou* *ha*  under  my  name  your   scamming  company  is s*ill  *here so  you  never   moved  i* ou*  from *he  headline  and  do no*  say   *ha*  is  ****** i* is no* ! I  *alked  *o *hem IT IS  ALL YOU

  I  send  you  a  las*  email  *o  your   suppor* before   I  repor*  your  Orlando  ******* address *o *he FBI  *ake  my s*uff  ou*  from your  F  search  engine and *he  headline  under my name  I do no*  wan* *o see  your   company   under   my name  EVER

• Initial Complaint

  Date:10/03/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have submitted using the links provided on your website that my data be deleted/removed. I have completed the submissions four times and received no email confirmation that it is being done.

  Business Response

  Date: 10/06/2025

  Hello ***** ****,
  
  This response is in reference to BBB Case # ********.

  We have thoroughly reviewed your complaint regarding the availability of your information on our website. We understand this concern is of utmost importance to you. We apologize you did not receive any email confirmation as indicated by your screenshot.

  We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.
  
  Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.
  
  We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at ************************************************************.
  
  Regards,
  UnMask.com Customer Support

  Customer Answer

  Date: 10/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:10/02/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I respectfully request the permanent removal of the information on record concerning my family due to the potential consequences of an increased risk of fraud, identity theft, misuse of the data collected and sold. Under the California Consumer Privacy Act, allows California residents to request to delete or opt-out of the sale of their personal data. Requesting that Unmask.com and their service providers such as Freepeoplesearch, CheckPeople, *************** including but not limited to the names not listed in this complaint that we do not consent to the sharing and selling of our personal data. Please see the attached images highlighted in red.

  Business Response

  Date: 10/08/2025

  Hello Soo ***** ***, 
  
  This response is in reference to BBB Case #: 23962975. 
  
  A BBB case has been filed for UnMask.com. Please be advised, we are not affiliated with any other brands or background check sites. We recommend reaching out to any other websites directly to ensure your information is removed.
  
  However, we were able to extract the information from the screenshots you provided to successfully remove the records from UnMask.com.

  Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.
  
  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team via email at ************************************************************.
  
  Regards,
  UnMask.com Customer Support

  Customer Answer

  Date: 10/08/2025

   
  Complaint: 23962975
  
  I am rejecting this response because:

  Please be aware, after further review I have discovered additional information concerning my familys information.  At the time of the initial request, it was my understanding the information on record would be removed in its entirety, however my findings suggest a different conclusion.  As there are multiple listings based on prior and current city locations and/or formal vs informal names among many other things.  Please see the new attached images in this complaint, I have also consolidated image 5.
  
  Thank You,

  *** *****

  Business Response

  Date: 10/14/2025

  Hello Soo ***** ***, 
  
  This response is in reference to BBB Case #: 23962975. 
  
  We understand you were not satisfied with our previous response, and we sincerely apologize for any inconvenience this may have caused. Please allow us to provide further clarification.
  
  Please be advised, the screenshots you have provided are from our Do Not Sell form, which allows users to request removal of their record on our site. Since your information has been removed and these screenshots were taken prior, they are not active profiles on our site. We have provided a screenshot of the search results with your name and location, and the result that is showing is not one of the examples you provided in your screenshot requests for removal. Once again, we cannot remove every record under your name, as not all records may be affiliated with you.

  Please also be advised that one of your screenshots is for ********************. Our site, UnMask.com, is not affiliated, so we are unable to assist with removal of that entry. As stated previously, we recommend reaching out to ******************** directly to assist with record removal.

  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team via email at ************************************************************.
  
  Regards,
  UnMask.com Customer Support

  Customer Answer

  Date: 10/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  In reference to your recent response, I would like to clarify two points. First, my request for action applies only to the specific records detailed in my original complaint. It is not intended as a blanket removal of all records that share an identical or similar name.  Second, after reviewing your official response, it appears to contain a material contradiction with your own Terms and Conditions. The claim of 'non-affiliation' with other background check sites is inconsistent with the Terms, which explicitly state the disclosure of established relationships with third-party vendors.   This discrepancy is further substantiated by the operational behavior of your platform, as a name-based search on the homepage results in an automatic redirection to an external website ***************. Additionally, I wish to address several platform issues I have experienced throughout this process, such as technical barriers, data inaccuracies, and a flawed verification process.
  
  The website's previous automated IP flagging system created a technical barrier that blocked my IP address when attempting to use the dedicated opt-out search interface. This restricted my usage to one search per a variable period of several to 24 hours. This restriction, combined with the high volume of data involved, made the standard process ineffective.  Ultimately, this technical issue necessitated a cumbersome manual workaround, including the provision of screenshots, to facilitate the deletion request. This practice is problematic for legitimate, high-volume data management and aligns with a pattern of IP blocking issues documented with the Better Business Bureau. 
  
  Since the filing of this complaint, the opt-out method has been revised to require a date of birth and legal name. This new process, however, creates a significant obstacle for consumers with inaccurate third-party data, a common issue characterized by errors like incorrect ages, truncated names, and conflated family data. My experience with a multi-word name and similar names to siblings exemplifies how this inflexible requirement hinders the legally protected rights of consumers with data discrepancies. A more accommodating and effective process is clearly needed.
  
  While the previous opt-out method presented technical barriers, I was able to locate our information using its dedicated opt-out search interface after other methods, such as searching by telephone numbers and addresses, proved unsuccessful. The new method, however, no longer provides this capability.  The new methodology thereby prevents the location and removal of records containing data errors, should new data be acquired through public records.   
  
  There is also a discrepancy in search results between the homepage interface, which links to an external site, and the former opt-out search interface. While both yielded different results, the parameters available in the original opt-out tool were effective for locating the specific information.
  
  Furthermore, data reported on third-party websites often contains inaccuracies, as it is independently collected and aggregated by private entities. Discrepancies on such external websites are a result of their own data handling and processing, and are not an indication of an error in the official County Clerk and Recorder offices.
  
  In conclusion, The shift from technical inconvenience to systemic disenfranchisement of consumers with imperfect data undermines the very purpose of an opt-out mechanism.  I trust you will review and improve this process.
  
  
  

• Initial Complaint

  Date:10/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Requested removal of personal information in a polite manner. Email stated they get on it and never did. I'd like my personal information deleted please and i'd like to OPT out.***********************************************************************************************

  Business Response

  Date: 10/06/2025

  Hello *** ******,
  
  This response is in reference to BBB Case # ********.
  
  We have thoroughly reviewed your complaint regarding the availability of your information on our website. We understand this concern is of utmost importance to you.
  
  After reviewing your previous email correspondence with us, it appears we have already processed and approved your opt-out request successfully. We confirmed that the record associated with you has been successfully deleted from our website as of 10/3/2025. We apologize for any delay in our response to you.
  
  Please note that the link you provided open up to a search loading page, not an active report profile. This search page automatically inputs the name used in the search bar on our site. Since the report has already been removed, there will ultimately be No Results Found at the end of the loading process.
  
  We hope this has provided the clarity needed.
  
  We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at ************************************************************.
  
  Regards,
  UnMask.com Customer Support
  

  Customer Answer

  Date: 10/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:10/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I request to opt-out on their website after I just recently discovered they have posted all my personal information. Like all my phone numbers and address. I followed the directions of how to opt out on their website, but my information is still on there. I then e-mail them to request AGAIN for it to be removed and a generated e-mail kicked back saying they have increase volumes and response time will be long. Again my information is still on their website.

  Business Response

  Date: 10/06/2025

  Hello **** R,
  
  This response is in reference to BBB Case # ********.

  We have thoroughly reviewed your complaint regarding the availability of your information on our website. We understand this concern is of utmost importance to you.
  
  Please rest assured that we have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.
  
  Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.
  
  We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at ************************************************************.
  
  Regards,
  UnMask.com Customer Support

  Customer Answer

  Date: 10/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****

• Initial Complaint

  Date:09/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested our info to be deleted and its not. I was nice and polite. Nothing. I'd like our personal info deleted from their site *********** are the links:******************************************************************************************** and ************************************************************************************************************

  Business Response

  Date: 10/06/2025

  Hello **** ******,

  This response is in reference to BBB Case # ********.

  We have thoroughly reviewed your complaint regarding the availability of your information on our website. We understand this concern is of utmost importance to you.
  
  After reviewing your previous email correspondence with us, it appears we have previously processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

  Please note that the links you provided open up to a search loading page, not an active report profile. This search page automatically inputs the name used in the search bar on our site. Since the reports have already been removed, there will ultimately be No Results Found at the end of the loading process.
  
  We hope this has provided the clarity needed.
  
  We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at ************************************************************.
  
  Regards,
  UnMask.com Customer Support

  Customer Answer

  Date: 10/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******