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Business Profile

Searchers of Records

Unmask.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Searchers of Records.

Complaints

Customer Complaints Summary

  • 39 total complaints in the last 3 years.
  • 20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/24/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've requested my information be taken down and it's still present. This is personal information including address, birthday and phone number that likely has been used to instigate cases of personal fraud. I've been told that I have to wait a week or more - this is unacceptable. Remove my information at once, I've already confirmed the request.

    Business Response

    Date: 10/01/2024

    Hello ***** *********,

    This response is in reference to BBB Case # 22328833.

    We understand that the availability of your personal information on our site is important to you. We would like to clarify that the information listed on our reports is gathered from public sources that we make available to users on UnMask.com.

    We can confirm that your your opt-out request has already been processed as of 9/24/2024. The record associated with you has been successfully deleted from our website.

    If anyone searches using your information on UnMask.com, they will receive a "No Results Found" message at the end of the loading process. If you are still seeing a report profile visible on our site, please provide a link or screenshot of the profile and we will promptly investigate to ensure it is removed.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at ************************************************************.

    Regards,
    UnMask.com Customer Support

    Customer Answer

    Date: 10/01/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *********

  • Initial Complaint

    Date:09/19/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Won't remove my information and then when they do it for a day and it's back up again it's the 3rd time i have had to request removal of my info it's a hacker website filled with phishing scams and hackers and malware remove the **** site

    Business Response

    Date: 09/19/2024

    Hello ****** ******,

    This response is in reference to BBB Case # 22307255.

    We understand your concern regarding the availability of your personal information. After review, we do not have record of any prior opt-out requests from you. However, we have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from UnMask.com.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present. We do not create new reports with information that has been removed.

    We noticed that your screenshot includes other similar websites. Please note that we are not affiliated with any of those sites and advise that you contact them directly for further assistance with your removal request.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at ************************************************************.

    Regards,
    UnMask.com Customer Support

  • Initial Complaint

    Date:09/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im filing a complaint against Unmask.com for sharing my personal information on the internet without my consent. My name, address and my phone number. I never gave them permission. I want it all deleted

    Business Response

    Date: 09/03/2024

    Hello ******* *******,

    This response is in reference to BBB Case #********.

    We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at ************************************************************.

    Regards,
    Customer Support

    Customer Answer

    Date: 09/06/2024

     
    Complaint: 22230819

    I am rejecting this response because:

    Sincerely,

    ******* *******

    Customer Answer

    Date: 09/09/2024

    My Name which is ******* R ******* and my Current address which is ***************** is still public on their website. I waited the 48 hours like they instructed and it was still there. They lied. I want all of my information removed! I never gave them permission to publicly post my information.

    Customer Answer

    Date: 09/10/2024

    Date Sent: 9/9/2024 6:33:59 PM
    My Name which is ******* R ******* and my Current address which is ***************** is still public on their website. I waited the 48 hours like they instructed and it was still there. They lied. I want all of my information removed! I never gave them permission to publicly post my information.

    Business Response

    Date: 09/12/2024

    Hello ******* *******,

    This response is in reference to BBB Case # 22230819.

    We understand your concern with the availability of your information on our database and apologize for any inconvenience this has caused you. Please note that the information available on our reports is pulled from publicly available sources. We cannot control the information that appears on your report.

    We have confirmed that the correct report has been opted out. The record associated with your name, address, and phone number has been successfully deleted from our website.

    Please keep in mind that although people can still search for your address and phone number, your information will not appear in the results or will show "No Results Found" since it has been removed. We are unable to remove the ability to search for a specific address or phone number.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at ************************************************************.

    Regards,
    UnMask.com Customer Support

  • Initial Complaint

    Date:08/31/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****************************************************** remove my personal information from your website and dont repost it again on unmask or any affiliated websites, including information.com or checkpeople.com Do not change my name to another variation and repost my information on your or affiliated websites. Your company has been told to stop posting my personal information on your website many, many times. Stop posting my information on your websites immediately or Ill take legal action.

    Business Response

    Date: 09/02/2024

    Hello *******************,

    This response is in reference to BBB Case #********.

    We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at **********************************.

    Regards,
    Customer Support


  • Initial Complaint

    Date:08/22/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have asked unmask to remove my information off their site at least 2 times since January 2024. Both times, I received confirmation that they will remove my information. They have not. In fact, they now have my real DOB on the website which can open me up to identity theft. It is not right that this website can post this information online.

    Business Response

    Date: 08/24/2024

    Hello ***********************,


    This response is in reference to BBB Case # ******** 


    We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.


    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.


    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at **********************************


    Regards,
    Customer Support

    Business Response

    Date: 08/26/2024

    Date Sent: 8/24/2024 11:18:31 AM
    Hello ***********************,


    This response is in reference to BBB Case # ******** 


    We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.


    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.


    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at **********************************


    Regards,
    Customer Support

  • Initial Complaint

    Date:08/19/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have found my personal information on this site without my permission at all. It is extremely violating! I filled out their form and emailed their customer service email to delete the profile. I wanted to leave a complaint because I'm pretty sure this is illegal and for people to even have to reach out to delete their personal information that was never given freely is ridiculous. I also wanted to write this complaint because I read a few of the previous ones that said they reached out through the proper form and no response. Please remove my information!!

    Business Response

    Date: 08/21/2024

    Hello ***********************************,

    This response is in reference to BBB Case #********.

    We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at ***********************.

    Regards,
    Customer Support

  • Initial Complaint

    Date:07/23/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********************************************************************************************* have submitted a form twice to have this profile removed, and it is still not removed.Im supposed to get a confirmation email to remove the profile and the confirmation email never arrives.This company is violating Colorado privacy laws as I am a resident of ********.

    Business Response

    Date: 07/29/2024

    Hello *******************,

    This response is in reference to BBB Case #********.

    We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at **********************************.

    Regards,
    Customer Support

  • Initial Complaint

    Date:04/17/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This compliant is against FREE PEOPLE SEARCH - UNMASKED and AFFILIATES. Their website states: Sponsorship Disclaimer: Some of the listings that appear on this website are from companies from which we receive compensation. making it extremely difficult to permanently remove personal information from their websites and other platforms under their control. The complaint pertains to the unauthorized dissemination of personal information and the failure to comply with a request for data removal. Below is a list of key points and evidence for your review: 1. I contacted Unmasked, Free People Search sites requesting the removal of my personal information from their databases and platforms due to concerns regarding online privacy and data security. Despite repeated attempts to communicate with their customer support team, I have not received any confirmation or action regarding the removal of my data. 2. The continued accessibility of my personal information on their sites poses a significant risk to my privacy and security, potentially leading to identity theft, harassment, and other forms of exploitation. 3. The automated verification process for data removal encounters obstacles due to outdated contact information provided by Unmasked and their affiliates. Despite multiple requests made by me to remove personal information it remains online. They are more concerned with making money off of my personal information than complying with the Privacy Act. I urge the Better Business Bureau to thoroughly investigate this matter and ensure that PeopleConnect adheres to privacy laws and regulations. Your intervention is crucial in protecting consumers' privacy rights.Thank you I have also attached a photo of my information on their website.

    Business Response

    Date: 04/20/2024

    Hello *******************************,

    This response is in reference to BBB Case # ********

    We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused.

    Your information has been successfully removed from our database at UnMask.com. As a result, if anyone attempts to search your name on our website, they will receive a "No results found" message, indicating that your information is no longer accessible.

    However, please note that although your data has been removed from our website, it may still appear on search engines such as ******* Bing, and others until they re-index our site. Unfortunately, we do not have control over the speed of re-indexing, as we are not affiliated with external search engines.

    If you would like to expedite the removal of outdated results from search engines, we recommend visiting the following links:

    Google: ************************************************
    Bing: ****************************************************

    It appears the site you provided FreePeopleSearch.com is from a different company and not affiliated with our website. We advise that you contact their support team/customer service for further assistance.

    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team via email at ********************************


    Regards,
    Customer Support


  • Initial Complaint

    Date:04/12/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This website is displaying personal information about me. I have followed the instructions the company gives for opting out, but nothing has changed, and its been several months. The listing with my private information is still viewable by anyone who goes on the internet, in full & uncensored view. I have heard nothing from the company, despite contacting them multiple times. I would like my record to be removed immediately.

    Business Response

    Date: 04/13/2024

    Hello *********************************,

    This response is in reference to BBB Case #********.

    We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at **********************************.

    Regards,
    Customer Support

  • Initial Complaint

    Date:04/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My information is displayed on their website without my consent and should be immediately removed.

    Business Response

    Date: 04/13/2024

    Hello *********************************,

    This response is in reference to BBB Case #********.

    We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team  via email at **********************************.

    Regards,
    Customer Support

Unmask.com is NOT a BBB Accredited Business.

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