Reviews

This profile includes reviews for Reservations.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Reservations.com

  390 N Orange Ave STE 1605 Orlando, FL 32801-1675

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  Reservations.com

  85 Broad St # 29-106 New York, NY 10004-2434

Review Details

• Review fromChristina H

  Date: 04/24/2023

  1 star
  Reservations.com is a horrible company. They took my Moms money in February, Kia and grandkids visiting fro the UK showed up to to the Hotel, booked and paid for, for 5 days, there was no reservation. They were stranded. My son got them another hotel. Have called customer service, 4 times and they are so rude. They have sent my Mom 10 emails saying that they are looking into the issue- it is now end of April with no resolution. Thankfully, Bank of America have filed documents and refunded my mom. They should be ashamed. Do better!

• Review fromJohn G

  Date: 04/19/2023

  1 star
  Looks like the same issue everyone else is having with this site. Thought I was booking with the hotel and after I booked the room the price was 50.00 dollars higher. Called to cancel and was told it was non refundable. Just another scam company on the internet. Beware of this website.

• Review fromChris S

  Date: 04/17/2023

  1 star
  In trying to reserve a single night. Upon confirmation, I noticed the total was way higher than expected. I IMMEDIATELY called customer service. They indicated I reserved 2 nights vs. 1. This was not accurate.
  I explained to the customer service rep this was a system error and that I would gladly pay for the single night I had reserved in the first place. The rep indicated this was a non-refundable reservation and would have to pay for it. I respectfully pushed back indicated I shouldn't have to pay for something I didn't not order. After speaking to a supervisor, they indicated they would 'put me in' for a refund and I would find out their decision in the next 7 - 10 days. That very same day, I received an email indicating they contacted the hotel I was trying reserve and the hotel indicated they would not be refunding the money. I don't believe that would be the case if the contact as actually made.
  This is a shady service and has less-than-helpful customer service. Steer clear! You end up paying their $19.99 fee (if not more) which completely cancels out any 'proposed' discount you get from using their site vs. just going directly to the hotel's site. Do that instead of using these scammers.

• Review fromNicole K

  Date: 04/12/2023

  1 star
  Reservation.com has verbiage in their confirmation emails that lead you to believe you can be refunded up to the day you check in.
  I believe this is unfair to consumers and they should be more clear.

• Review fromstephanie s

  Date: 04/10/2023

  1 star
  I did a REMOVEDsearch and up came the picture of the hotel I needed to stay to at. just like it is on their usual website. unknowing I booked on Reservations.com and not the real website... After booking and before they give you a total of your costs , up comes a total and that you are booked and it is not refundable. I called within 5 min of my order and could not cancel. They even have a countdown timer on the checkout page to get you to order quickly and not read. This should not be allowed to operate as a travel website. This is just scamming people out of money.

• Review fromBernard T

  Date: 04/05/2023

  1 star
  This is a crooked company. If you are booking with a reputable service like Hotels.com or Expedia.com among others, the provide you cancellation in accordance with the hotel you are booking. If you cancel within those parameters you are charged, nothing, full refund as if this is the policy of the hotel.
  I booked a hotel in solvang through Reservations.com because it was the first on that come up with google when I search a specific hotel. After booking I noticed the cost of the reservation was almost 1/3 higher than the hotel room charges. I check rate through Hotels.com and was amazed how much cheaper the same room quoted was. I immediately canceled the Reservations.com reservation and rebooked the exact same room through Hotels.com. When I got my credit card statement, it contained a $30.45 charge from Reservations.com. Inquiring about what this was, it was a "service fee" that Rerservations.com charges for their services. I was appalled as they stated it is clearly written in their terms of service. Of Course I didn't read that document...who does. Well I probably can fight this through my credit card company, but will likely lose as I didn't read the terms of service. If they are going to run a company like this they have the responsibility to state there is a service fee.
  These people are crooks and there is no reason to do business through them as there are numerous legit booking companies out there. BEWARE!!!!!

• Review fromgalen s

  Date: 03/25/2023

  1 star
  Had a plan to drive from Florida to NY to visit my Sister who was very sick. My driving buddy, Bill D. (59 Years Old) made arrangements to stay at a REMOVED. 2 rooms for 1 night on the way Up. I was called by my family the Friday (March 10th) BEFORE we were supposed to leave, informing me that my sister was put into Hospice Care, and that I should get to NY as soon as possible. The reservations were for Saturday Night March 18th. Turns out Bill made the reservations for REMOVEDthrough what He Thought was Wyndhamhotels.com website, but was in fact this Miserable reservations.com middleman scumbag website. Bill still thought he made our reservations through Wyndham, and tried to cancel 1 of the 2 rooms. They refused. REMOVEDwas helpful to a point, but reservations.com would not budge.

• Review fromJuan G

  Date: 03/17/2023

  1 star
  Worst company ever they doubled the price and then they charge a fee and then they won’t even let you cancel because it’s non-refundable don’t ever use this company.

• Review fromRachel S

  Date: 03/14/2023

  1 star
  REMOVEDDO NOT USE THIS SITE - CALL THE RESORT/HOTEL DIRECTLY!!REMOVED
  I used this site to book our trip to back in January 2023. The trip was just this last weekend, March 2023. Reservations.com charged us $116 more than the actual resort! I reached out to Reservations.com, and they asked that I forward them a screenshot of our credit card transaction from them and the paid receipt from the resort, then then would review and get back to me within 7 business days. I did just this and already got a response, 2 days later, denying the reimbursement as they didn't know the rates were going to decrease when we attended. If possible I would give them a negative star!

• Review fromLuz B

  Date: 03/14/2023

  1 star
  Like the others, I thought I made reservations through REMOVED. The charges were made instantly. When I asked why the charges were made right away, I was told that it’s their policy and that I cannot be refunded if I cancel the reservation. After I said that I will be reporting them to the BBB, he made calls. After several minutes on hold, I was told that the hotel would cancel the reservation and would be issued a refund, except for the $39 service fee. Will see if I will get refunded as the agent said.