Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the last 3 months I have been trying to start up with arise. When I first signed up, I was trying to start with two companies. One on May the other class in July. So, I put in the $30 for the background check and then it wouldn't let me sign up for the next one unless I pay $30 again. The first one sent me an email to complete the background check that wouldn't open. So I reached out to arise I thought it was resolved when I received the second one I thought it was for the first one, but it was for the one that was more than 60 days out before starting. I kept trying to contact them to see why I didn't see my course anymore. No one knew why at first. Finally someone said I failed a background check because I didn't complete it. The background for the second company came back eligible. So they applied the eligible background to both. However they will not allow me to start the class after they found out 5 days prior to start date I was eligible to start. Now I'm on the second company where I passed the background and pass the fingerprint and it took a whole month and today is the day that the course start for the company which is July 10th. They still haven't updated my account for completing enrollment. I reach out to them on Friday after they close my ticket and it wasn't resolved and they sent me a message saying problem resolve and the problem is still sitting there today when I open up my account. It seem as if they get my money for the background check but I never can even start a course to work for the companies that I select. It's always some information that isn't passed on to me to complete or I complete everything but they don't update my account. And for the record it has been a nightmare getting someone to respond to an email in a timely fashion or connect to a live chat. I feel they are purposely collect the money doing background checks but it never goes any further, always too late to respond. I was looking forward to working with this company.

  Business Response

  Date: 07/24/2023

  Arise has communicated with Ms. *************************** and we are assisting with her issues.

  Customer Answer

  Date: 07/26/2023

  Dear Better Business bureau,

   

  One ********************** has reached out to me. When I try to go ahead and continue registering I ran into another error message so I'm working with her to see I am not going to withdraw my complaint until I am successfully enrolled in a class without the complications. As of now I cannot withdraw until I see that the company is actually assisting and helping people to do what they offer. And what arise offer is an opportunity for a person to work for themselves.

  Customer Answer

  Date: 07/28/2023

   
  Complaint: 20296535
  
  I am rejecting this response because:

  One ********************** has reached out to me. When I try to go ahead and continue registering I ran into another error message so I'm working with her to see I am not going to withdraw my complaint until I am successfully enrolled in a class without the complications. As of now I cannot withdraw until I see that the company is actually assisting and helping people to do what they offer. And what arise offer is an opportunity for a person to work for themselves.
  
  Sincerely,
  
  Jawana F

  Business Response

  Date: 08/25/2023

  Arise continues to work with ****************************************, to get her issues resolved.

  Customer Answer

  Date: 08/25/2023

  After having two people reach out to me from arise, who assured me if I experience the same issues to contact them. I kept getting voicemails. I have received the same Docu-sign after completing it about three times. I was told my fingerprints and background from the previous month can be used. I refuse to take time from my paying job to redo fingerprints that are already processed for the same company to chase a myth. After several chats, cases and emails I have just watched what I believe to be true about this company to be true. I was concern about free labor at first but in my case I know also concern that I have given my personal information. I want people to know and my 2nd $30. Dollars back. Wasted my time and money. I also purchased a computer system to pass their requirements. It is just wrong. Thankfully it didn't break me but will people give their last to do work from home.

  Customer Answer

  Date: 08/28/2023

   
  Complaint: 20296535
  
  I am rejecting this response because: I have gone through a long drawn-out process to where I'm back at square one where it was hard to get in touch with someone and kept playing phone tag. I'm no longer interested in the facade of them trying to act as if they're assisting. It will be insane to keep doing the same thing over and over again expecting them to give me a different result when the same thing is being done. I refuse to keep doing a DocuSign after the fourth time. I refuse to keep trying to call and ask for assistance with steps that had already been done and not reflecting on my process for the prerequisitions. I find it that I'm being missed on the phone conveniently to the point where now I don't even bother to call her back because it has already passed and I am no longer in the position to jeopardize my paying job for a job that will not even pay me for a whole month. Finding out also that even after the month there's a possibility that it'll be hard for me to get ours. So I will go from 5 days a week training with hours that I'm not being paid, to barely getting any hours at all. I was told that maybe it was because of the brand that was chosen. I am finding that it doesn't matter which brand I choose there's an issue with prerequisitions. Or, just signing up for it so that being said no my issue is not being resolved. The same way it wasn't resolved when I had kept getting incident reports and then an incident report for the incident report and so on. So no I have just been strung along to believe that I will be assisted. I stand by my former complaint I even advise *********************** that I will not retract my complaint unless I saw that it was something different. Each time she called it was doing the time that she knew that I was working each time I called which is her job to actually assist I can never get her or the phone at one point said it was not even in service and then it just kept going straight to voicemail. I understand that she has a lot to do and she probably can't answer me when I call and I can't answer her when she call but it still doesn't change the fact that when I called several times before I had not heard a respond until I said I'm done and I stand by what I had put on Better Business bureau. So no I am not answering the calls anymore because it is already close to the start date while I would be told I will have to wait again or the classes are full. So I am no longer interested in working for free for something that is so tedious to try to actually complete after completing. I am no longer interested in working for free only to not get any hours afterwards after paying for background check and investing time with no pay. For a whole month. So I take the complications as a warning to no longer try to proceed.
  
  Sincerely,
  
  ****************************************

  Business Response

  Date: 09/18/2023

  Arise continues to work to resolve this time sensitive issue. The case remains open.

• Initial Complaint

  Date:06/22/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with this company for employment, and the company I signed up with, conducted a PC hardware test which was necessary for employment and concluded my internet was an issue. I was offered an employment opportunity with another company under the Arise platform and needed to close my account in order to proceed with the new offer per company policy. For over two weeks I called and sent email without one single response. They cost me a job. There is no accountability here at all the business lists several contact methods, emails, and numbers but all I ever got was silence and voicemail.

  Business Response

  Date: 07/03/2023

  Arise has communicated with ************** and the issues has been resolved.

• Initial Complaint

  Date:06/13/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Registered with this company around May. Started training with Agero 6/12/23. Was able to log in to all my sites with no issue. Next day, I can't log in to anything and nothing works. I can't get any help because I need to be logged in to have access to support, that makes no sense. I have already paid $30 for a background check and will be reporting this company to my bank so I can get a refund. You'd a company that was doing work from home before it was cool would be more stable.Scam site with scam Ibo's

  Business Response

  Date: 06/26/2023

  Arise is in receipt of the complaint filed by ***********************, but have not been able to make contact. A voicemail was left and we can be reached at the number provided.

  We are currently researching this matter and will advise *********************** once we have gathered all details.

• Initial Complaint

  Date:06/12/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Arise is a virtual platform for Clients who need CSRs to assist in various call types. Once a CSR is Certified by the Client's Instructor (CSRs attend virtual classroom training - 4 hours a day (Business) for about 4 weeks - 20 days and complete self-paced modules outside of class) they can use the platform to schedule service intervals for the client with Starmatic. An interval is 30 minutes and based on an SOW the number of intervals available to a CSR is regulated by the Client. And they use the Arise Platform and Secure Desktop and VPNs to service the Client's customers or members.After investing in office equipment and technical equipment - Desktop PC and two monitors meeting specific requirements to meet an Enrollment Opportunity's requirements, complying with pre-screening requirements, waiting about three weeks for the NON paid course to begin, and spending 40+ hours of time in class and doing self-paced assignments outside of class, Arise sent requests for a background check and drug screening to students in the course that started on May 22, 2023. Students attempting to be certified had until Monday, June 12th, 2023 to complete the drug screening. The results had to be sent by another business, First Advantage, to Arise before class started at 9am on Monday. When I contacted First Advantage, and got a Case Number - ******** - they said they did not have the correct number. Somehow First Advantage had an old phone number from over seven years ago - ************. They said that was the reason my results had not been supplied by the required date. My guess is they obtained this phone number from their background information. I provided my correct phone number, ************** when I checked in at the clinic performing the Drug Screen. I also supplied Arise's Reservation I.D. number. I also supplied my phone number to First Advantage when I completed the Background Report . Now I can't contact Arise to correct this and lost my status in the course.

  Business Response

  Date: 07/03/2023

  Arise has communicated with ***************************** and we are working to resolve his issues.

  Customer Answer

  Date: 07/05/2023

   
  Complaint: 20176254
  
  I am rejecting this response because:

  Arise Virtual Solutions had someone named *** contact me by Phone in the afternoon on July 3rd, 2023. After I submitted my complaint to the BBB Arise took negative actions against me. It blocked me from the Arise Platform preventing me from seeing new Client Certification opportunities. ****** helped me be able to re-set my password and log in through Arise.Okta. I had asked Registration per ********** enrollment support, which referred me to the Registration Team, but they would not assist me - so I e-mailed ****** and was able to log in. 

  But once on the site my status had been blocked from seeing opportunities and my  Sole Proprietor status had been changed. When I reviewed my Profile - under Contact Information - all my actual contact information had been removed and replaced with the following negative code: Code :39dc384d-6f3c-4a87-ad61-1314dc3895f8 [ 403 ]. I have asked *** to have this removed, ********** enrollment support, the Registration Team, and had an Incident Ticket created - INC5156960. But the ticket is inadvertently within less than two hours after being opened or re-opened before any Correction Action is taken or I am even contacted. the code above {403} still has not been removed and/or the person identified who added it to my Profile and the person at Arise Virtual Solutions who can remove it has not been contacted and/or has not removed it even if they have been contacted by *** or the other support services.

  An employee at Arise Virtual Solutions named ***************************** has closed the support ticket, INC5156960even though the issues are not addressed or corrected. ****** posted under the ticket, for example; "ResolvedwasEscalated to Other Arise ****** I even responded when re-opening the ticket that I am a  Sole Proprietor and that the  Code :39dc384d-6f3c-4a87-ad61-1314dc3895f8 [ 403 ] had not been removed from my log-in page. But she closed the ticket again anyway. My page has not been restored to my proper status, the negative code removed, and my contact information re-stored (I cannot edit my information with the code there). Ava **** sent to IT earlier who said he/she could not remove the code but that he believed it meant I had been a "no-show" for the first day of a course after enrolling. That is completely false. 

  I have tried to get cooperation from the client - Modivcare, per its contact information provided in required modules in its Workday site that CSRs are required to complete to get certified. There is a disconnect between who at Arise Virtual Solutions and who at Modivcare communicate with and discuss issues that need resolved. But ***, ******* or other departments have not identified how the Code was put into my page and who changed my status  as a Sole Proprietor and is blocking me from new opportunities when they are available. And the problem has not been corrected. CSRs have to check daily and enrollment is first come first registered until seats are filled at usually about 40 students. But I am still blocked after I made made major commitments to Arise Virtual Solutions in order to service on its platform. My Agent ID # is *******.

  Someone at Arise who must be aware of the issues I am having, after contacting the BBB and opening INC5156960, and shared my contact information with a competitor of Arise Virtual Solutions and they reached out to me to work for them as a CSR. I never heard of them before or had ever contacted them before. 

  Sincerely,
  
  *****************************

  Business Response

  Date: 07/28/2023

  Arise is in communication with ***************************** and are making every effort to resolve his concerns.

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  beyond frustrated at this point. i have been with this company for over 5 years and seems like they cant get anything correct! I signed up for the bundle plan which would cover two courses. i successfully completed one and was never added into the second one! The second offer was supposed to pay $20 hourly and because of so called investigations for over 2 months now still have yet to be added to the training class! I paid for a background check 2x! and still not taken care of this situation. in contact with support and customer success management to only get a dead end and no one knows what the left side is doing with the right side! I see why the company is being investigated at this point and its really sad because this was the best company to work for in the beginging times with **** or ********

  Business Response

  Date: 06/26/2023

  Although we have not communicated with *************;********, a voicemail was left wit a number to contact an Arise representative directly. Arise is in receipt of this complaint and researching the issue.

  Customer Answer

  Date: 06/27/2023

   
  Complaint: 20175875
  
  I am rejecting this response because: I have no voicemail or calls missed regarding this at all. Telephone number is **********
  
  Sincerely,
  
  Shalimar Kruzshak

  Business Response

  Date: 07/07/2023

  Arise is now in communication with ************************* and we are investigating the issue.

• Initial Complaint

  Date:06/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Arise.com will not remove my account I have tried and tried by emailing them stil my account is still there. CSP ********* Tbh I dont even remember making the account that but they saying I been working on there platform since 2018 n I dont I work at a hospital thats 5 mins from me in my hometown. Ive never received a check from arise or the company they say I work for please get my account remotes my personal info is on there like my social security number and all

  Business Response

  Date: 06/20/2023

  Arise is in receipt of the complaint filed by ********************** 

  Multiple attempts have been made by Arise Compliance, to contact *********************, but with no success. The voice mailbox has been full and we are unable to leave a message. We will continue trying to contact *********************, to get the details of the request that was submitted, so it can be addressed.

• Initial Complaint

  Date:06/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been dealing with this company through Homelessness, lawsuits from faulty car dealerships, to even being illegally and unlawfully removed from my home. Despite it all I have pushed on in hopes of making my call center successful with Arise. I hired agents to expand my business. When I wasnt able to log in on the 24th it didnt immediately alarm me as I was more focused on making sure my agent finished training and get the ball rolling for another soon to be recruited agent. I wasnt until the 26th of May that I had extreme trouble logging in. I reached out to registration immediately, who insisted over and over that the issue was with my username. I have been dealing with this issue For the last 2wks . I communicated daily with registration about my password not working and how Ive been unable to receive emails to reset my password. I even asked if my account was suspended, which I was informed that my account was active and that they were resetting my credentials to be able to log in. When I expressed several times that I believe that something may be wrong, they referred me to *** which can only be accessed once you are in the account. I still continued to reach every day in hopes to resolve the issue so that I can continue to expand and help others within my business. I was unable to assist with payroll, adding agents, etc. Finally after reaching out today I was told that my company was terminated! The message said I failed an assessment even though I never received a notification of an assessment, nor did registration say anything about an account suspension the entire time I reached out for 2weeks. I risked my own servicing revenue to ensure my agents would be able to service, I reached out to tech support in my agents account and asked was I suspended and I was told NO! So now Im back at risk of being homeless for communicating. Anyone of the ppl I spoke could have advised me of the suspension process instead they played with me. They dont care.

  Business Response

  Date: 06/20/2023

  Arise is in receipt of the complaint filed by ***************************, the owner of Global Advances Llc, a 3rd party vendor using the Arise Platform.

  An email notification has been sent to Global Advances Llc providing an update regarding this issue.

• Initial Complaint

  Date:05/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been working for myself on the Arise platform for years and have not had any problems until 2022 I have been dealing with discrimination and cyber bullying within the platform, someone has been messing with my hours by false reports of my log in as well logging false no show minutes and even with the exclusions which are not supposed to negative impact the agent my Commitment Adherence has still been getting affected. They are giving others more hours and cutting my hours for no reason. I am an amazing worker and with every client I have serviced for if you listen to my calls they are all A+ rated. I have been filing complaints within the platform every time they do this. I have spoken to the manager ************ as well done a survey expressing my concerns and grievience. I have reason to believe this is being done on purpose as a hate crime and someone has been paid to cause me hardship which my next step is to file a lawsuit against the platform for discrimination and cyber bullying. This is very unfair and I have 4 children to take care of and bills to pay like everyone else. I show up on time and something happens within the platform that kicks me out. I have hard wired strong internet service. I stick to my commitment l. When I found arise it was a life saver when I disclosed the platform to the wrong people all of a sudden problems are hitting me left and right with someone being false within the platform. Whoever is in charge of logging the hours for *** and max *** for the agents is the one that is bullying and causing me this hardship, either the supervisor or manager. Whoever is in charge of the way the platform works is also the one that is causing me this unfair hardship. They should be fired or else they need to stop or else a lawsuit will be filed and they will start losing companies.

  Business Response

  Date: 06/08/2023

  Arise is in communication with ******************** and we are working to resolve her issues.

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to delete my account because I could not log in/reset my password. The company stated that I needed to check my email for the password reset link but I never received one (not even in my spam/junk folder). I then requested to delete my account and no one replied. I have been attempting to delete my account with the ********************** platform for over 11 months and now I cannot get a response from the Arise team at all. Please delete my account permanently.

  Business Response

  Date: 05/19/2023

  Arise is in communication with ************** and the request is being processed.

• Initial Complaint

  Date:05/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On may 1 2023, I attempted to access a very old account from 2017. I had to have the agent reactivate the account due to it being so old. I was then unable to access the account because I could not reset the password. I was told be the agent to wait a couple hours. On may 3rd, I still could not reset the password so I called in and support was able to give me access. I see several error messages on the portal. I contacted chat agent and was told that I could not be a sole proprietor anymore bc my *** was terminated on May 1. The chat agent kept trying to tell me that I requested for the *** to be terminated which I did not. The *** is a legal binding agreement which I never requested or signed for termination. I have tried reaching any one who could help me bc the chat agent said they could not do anything. I requested for a supervisor and was told Id get a call back which I did not. My cspid is *******. I would like this resolved. I want to be a sole proprietor. I dont want to go through the legal implications of making a call center or have to work under someone else.

  Business Response

  Date: 05/16/2023

  The concerns of ***************************** have been reviewed and addressed. An Arise representative will reach out to provide additional assistance, if it is needed.