Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/16/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I remember a few years ago this site use to be pretty descent but over the years it has gone down hill. I just went thru the registration for which they check your pc to make sure its up to date and ready to go when class time starts. Fast forward to the day that class starts. I have never in the past click on the virtual class button and it then requires you to do a pc test. Mind you I already paid the class but if you miss he first day they keep your money. Now just a 3 days ago was the first day of class, I got home early from my 3rd shift job to make sure I was login and ready to go on time. Well guess what, as soon as I clicked on the virtual class button it did a scan of my system and says it fail because it is not hard wired(lies because my computer is connected to the internet via ethernet cable straight to the modem), it also says that I have windows 10 when I clearly have windows 11. I reached out to *** whom in return connected me to tech support, they tapped into my computer and they couldnt figure it out either. I reached out to get my money back and I was told that a *** tried to reach out to me from tech support but I had to lay down so I could get rest for 3rd shift. I tried to login to arise yesterday and the site was down for a good part of the day. Now today i got an email that states I have been dropped from the program and to return the fiserv key. I reached out to the email again and asked to have my money refunded and they are telling me they are not responsible for that.. Arise has gone down hill. I use to suggest it to people that needed work but the way its set up now i refuse to suggest to anybody.

• Initial Complaint

  Date:10/15/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am submitting this complaint regarding Arise Virtual Solutions due to an unresolved login and account issue that has persisted since 2022.I originally created an Arise profile using ********************** and later created another under ************************* by mistake. Since then, I have been unable to access the Arise platform or any work opportunities.I first requested a profile reset on June 19, 2022. Despite following all directions and providing multiple emails and information as requested, I never regained access. Over the years, I have repeatedly contacted **************************************************** and ***************************************************** , opened incidents (such as INC5814158), and responded to resolved notices stating my issue was fixed yet nothing has changed. I can log into Okta but not the Arise platform itself. Each time I contact support, I am given conflicting instructions, redirected, or ignored.This ongoing issue has caused me significant stress, frustration, and disappointment. I simply want to log in and work, but I cannot reset my password or access my profile without assistance from an administrator.I am requesting that Arise immediately:Provide direct contact with a supervisor, administrator, or technical lead who can personally assist me.Consolidate or reset my accounts into one active profile so I can log in.Restore full access to the Arise platform, including the ability to reset my password, so I can begin working without further delay.After nearly three years of attempting to resolve this issue, I am still unable to perform work I registered and invested my time for.Account/Incident Reference: INC5814158 Thank you for your attention to this matter. I hope the BBB can assist in facilitating a resolution.Sincerely,******* *******

  Customer Answer

  Date: 10/16/2025

  These files help support my attempts to get resolution

• Initial Complaint

  Date:10/10/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Having been an independant contrctor with Arise Virtual Solutions for many years, I recently signed up/enrolled to service a particular client. The enrollment was successful on the Arise Portal and I even received an email that I was enrolled and to look for other emails to follow with class, etc information. I went on the portal a few days later and to my shock, the client was not listed under 'my opportunities'. I tried so many times to get the ** chat to help but as usual, it is horrible and does not allow for us to communicate with an actual human. So I reached out to my *** and she looked into my situation. She responded via email that the reason was that 'the class had filled up'. Now I am out money and time because of Arise' deceptive business practices of enrolling and just kicking them out. This is not fair at all and no where is it listed that once you enroll and get an email confirmation, you will get screwed. This has happened many times over the years and this time I demand action. Arise has deceptive and immoral business practices and they need to answer for this!

• Initial Complaint

  Date:10/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in the ****** UNIVERSAL FRAUD certification with a start date of September 2nd, 2025. I paid a $50 class deposit, which was supposed to be refunded 7-10 business days after the class start date. I attended the first day of certification, which was the requirement to get refunded. It has been 30 days, and it STILL has not been refunded. Now I'm told that it will be another 30 days. This is unacceptable, because they are refusing to refund something I should have gotten several weeks ago,

  Business Response

  Date: 11/04/2025

  Arise has communicated with ******* ******* and advised of the status of the refund.

  Customer Answer

  Date: 11/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:09/08/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a registered Client Support Professional (CSP) with Arise Virtual Solutions. On August 28, 2025, my account was suspended, and I was asked to provide photo identification and my CSP ID for verification. I promptly submitted the requested documents the same day.Since then, I have not received any response, update, or resolution regarding my account status. It has now been over 11 days without communication. I have sent follow-up emails and attempted to reach out through Arises support channels, but my case has not been addressed.This delay has prevented me from accessing the platform and earning income. Arise advertises timely support and assistance, but in this case, they have failed to respond within a reasonable timeframe.Resolution Sought:I request that Arise:******** and process my submitted identification without further delay.2.Provide a clear update on my account **************** my account access if no violations are found, or provide a written explanation if otherwise.I am simply seeking fair treatment and timely communication regarding my account.

• Initial Complaint

  Date:09/05/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to join Arise Virtual Solutions as an Independent agent under an *** in May 2025, i am a vet and wanted to get an extra income on the side.I paid for a background check $30 and paid the Classroom deposit fee of $50 for a class i was to start on September 2nd 2025, which would be the first.On August 29th, the *** informed me that my account was suspended and i was blocked from having access; the *** partner stated that Arise had security concerns with regards to my location and that he did not have any specific information and that it was unfortunate they did not have the courtesy to email me.Whereas i have never trained nor serviced any Arise account, this experience has left me with a bitter taste in my mouth, the lack of courtesy insinuates that Arise mistreats its affiliates and has a very low opinion of them I would want for Arise to refund my background check fees, i would not have paid for it if i knew this would happen; i have never been trained on any of their protocols and its unfair i may have been punished for matters that are not of my own making.Either restore my account or refund my background fees and classroom deposit.

• Initial Complaint

  Date:09/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a B2B Independant contractor since 2022, and since July 2025 declining 2 underpaid Arise offers below $14 per hr, and after disputing several QA evals, I have had login issues effecting my revenue, that Arise refuses to explain. On Friday Aug 28 2025, I began getting errors accessing the Arise Portal, but rcvd message from ***** ****** and ******** ******* that i exceed QA scores of 99%? Its no surprise that technology issues would show up as this is a daily occurence with Arise. Despite these habitual tech issues, Arise retains thousands of committed and underpaid contractors who are interrupted daily from completing servicing tasks significantly reducing their already low rate, not allowing maximum revenue. Since it was another normal day of tech issues, I called the number for tech. ************. After 2 voicemails a nice gentleman called back saying he was mgt escalations and provided email tech support.I emailed tech *****************************************************, and ***** *****, ******** Buaccio, *** ***** ****, ***** ******* and no one can help.Its not unusual for tech to be of no help as i remember fixing major issues myself after hours with tech. Despite successfully changing my password on ********, clearing cache, cookies, updating Chrome and Windows Updates, got all the pw reset emails, even reported my account as "locked". I received a quick message back I was not locked and to change the password. I was allowed to change my password. Despite all this stilll the message displays that I don't have access to ********************************* contact your administrator to no avail I was still able to service my hours on the Modivcare Program even though this tech error occured, i was granted full access to take live calls but with no Arise Chat Support.Service Now Tech emailed steps how to change my password after told them I already sucessfully changed my password. To date I have not received anything in writing to either help get back into the systems nor ending my contract.

  Customer Answer

  Date: 09/18/2025

  To date i have not heard from this establishment. And no longer able to access the systems. 

• Initial Complaint

  Date:08/10/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to you today to request assistance in resolving an issue regarding my participation in the Arise platform. My name is ***** Small, and my CSP ID is *************************, my Service Operating Work (SOW) agreement was terminated. I believe this termination was unwarranted, stemming from an incident involving an upset customer where I adhered to the provided script. On December 29 2024 I reached back out to Arise registration to activate my IBO and it was activated. I have several opportunities but unable to register. Since then, I have attempted to apply on the Arise platform on several occasions. However, each time I apply for an opportunity, my application is rejected due to the previous termination of my SOW. This has been a persistent issue, Ive been registered back with arise for almost a year and I am seeking a resolution.I would greatly appreciate it if you could investigate this matter and determine why I am ineligible for future opportunities. Please contact me at your earliest convenience to discuss this further.Thank you for your time and attention to this matter.Sincerely,***** Small

• Initial Complaint

  Date:08/04/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im reaching out regarding the recent termination of my SOW, which I believe was unfair given the circumstances. I previously reached out for assistance and clearly explained the situation that occurred during the call in question. At that time, I was advised to unassign myself from the jobs so that they could be reassigned to others, and I was specifically instructed not to leave them assigned to myself because when they call back they wont be able to find the job order if I leave it assigned to myself.I also confirmed this with Barbie, who reiterated that I should not leave the jobs assigned to me. I followed the guidance provided, yet my SOW was still terminated. Additionally, as shown in the communication below, I attempted to seek support from Ebony, but received no response.Given that I followed the instructions I was given and made good-faith efforts to resolve the situation, I respectfully request that my SOW be reinstated. I would appreciate a review of this matter, as the current outcome does not reflect the actions I took based on the direction provided. How am I supposed to call the customer if after I reboot the information goes away? You couldnt hear me because my sound wasnt working. I reached out to ebony about the issue and instead of responding I get terminated? How is that even legal?On Tue, Jun 17, 2025 at 9:30PM ***** **** ************************** wrote:Hello this is incorrect! I would never purposely disconnect or not call a customer back. I would like to review this call as I do my job with integrity and do not want such reports attached to my name or have my SOW wrongly terminated! Lastly on 6/5 I was in training and I had system issues that day and I had to reboot because my sound was not working. I cant call the customer back if my sound is not working and waste the customer time. Also I was told if I leave the job assigned to me, when the customer calls back they wont be able to find the job!

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 29, 2025, I paid $50 to Arise Virtual Solutions ($30 for a background check and $20 for a training course deposit) to enroll in their ******************** ********** program beginning June 5, 2025. The course instructor and the platform stated the $20 deposit would be refunded after completing the first day of class. I completed two full weeks of training and never received the refund.I reached out to Arise several times through their support chat (the only contact method available), and each time I was told a support ticket would be created or that the refund process could take up to 30 days. However, on June 20, 2025, I was unexpectedly removed from the program entirely with no warning or explanation.When I contacted Arise again, I was told I had failed the background check. This was confusing, as I have no criminal history. I reached out to Asurint, the background screening company, and they confirmed in writing that my background was clear but the *** verification form had never been submitted, so the screening was incomplete due to Arises internal process failure. Asurint emphasized that Arise is the decision-maker.Despite showing this documentation to Arise, they repeatedly closed my tickets with generic responses and offered no resolution. Their final email stated the background check was not successful and my enrollment was canceled yet this directly conflicts with what the background screening company reported.I am requesting a full refund of $50, as I was removed unfairly from a program I paid for, was never refunded, and received no adequate support. I also incurred additional costs (equipment purchase) and turned down other job opportunities based on this commitment.