Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/30/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Arise Virtual Solutions Support Team,I am writing to formally express my dissatisfaction with the customer support services provided by your company. My name is ****** ******, and I have been attempting to reset my Okta password to access my active account. Despite numerous calls to your support line at ************ this morning, I have been unable to resolve the issue.The assistance I received was not only unhelpful but also unprofessional. Several agents exhibited thick foreign accents that made communication challenging. When I requested that they speak more slowly and clearly, my calls were abruptly disconnected. This behavior is unacceptable, especially given the sensitive nature of the information associated with my account.I am deeply concerned about the security implications of this situation. I have *** agents attempting to log in on my behalf, and the lack of access to my account is hindering our operations. I urge you to review the call logs and investigate these incidents thoroughly.For your reference, my contact details are as follows:Name: ****** ****** Email: **************************** CSPID: ****** I have been emailing your support team daily for the past month and have encountered similar issues over the past two years, all without resolution. I request immediate assistance in resetting my Okta password and restoring full access to my account. Additionally, I expect a formal response addressing the unprofessional conduct I experienced.Thank you for your prompt attention to this matter.Sincerely,****** ******

  Business Response

  Date: 06/27/2025

  This issue has been resolved.

  Customer Answer

  Date: 07/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:05/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ************** Agreement (***)was terminated abruptly, and I was sent an email stating that they were canceling my contract because they could not substantiate my identity or my location. It is hard for me to understand how that could be, considering that I have held an MSA with them for 17 years. I would just like clarification on exactly why my contract was terminated. I have tried to get clarification by emailing ************************************* a couple of weeks ago, but no one ever responded, which seems a bit dubious on their part. And once you have been removed from the platform, there is no way other than through email to reach out to them. I no longer wish to work for them and do not want my contract restored. I just would like to understand what exactly they mean by that, they could no longer substantiate my identity and my location. It is strange to say that to me and never provide any additional information. I am who I say I am, and I have always only worked from one location at the address listed on my contract. Honestly, I have completely moved on, but I do think they should at least have to go to the trouble of explaining the reason for the abrupt manner in which they rushed to end my business relationship with them because they reason they have given makes absolutely no sense.

  Business Response

  Date: 06/04/2025

  This issue has been resolved and the case is now closed.

  Customer Answer

  Date: 06/05/2025

  So they restored my contracts but they did not explain why this happened.  I would like to know in writing why this happened.  I was unable to earn revenue with them for 3 weeks.   Never mind that this is a very busy time of year for the client and so it also has an impact on the service level being provided to them. But for me,  it meant losing hundreds of dollars.   I am going to make an attempt to start servicing my client again but it remains to be seen whether or not I will still have advanced access in the client systems as I did before -- which took forever for me to acheive.   I also am very unhappy that for weeks no one would respond to any of my communications to ************************************* so that I could get an explanation and then I had to go the route of complaining via the BBB because I had no other avenue.   I was being completely ignored.   Then as soon as I file a BBB complaint,  all my stuff is immediately restored.   WHY DID THIS HAPPEN?  I want to know why it happened and I would prefer they communicate this to me through the BBB messaging system.  One thing is for certian.   There was never a legitimate cause to remove me from the platform.   And hopefully,  the fact that it was a mistake can be acknowledged,  but I will not hold my breath for that.   I just want to know exactly why it happened. Otherwise,  I have to wonder,  is it going to happen again?  

  Customer Answer

  Date: 06/05/2025

   
  Complaint: 23376787
  
  I am rejecting this response because: they have now restored my contracts but they did not explain why this happened in the first place.  I would like to know in writing why this happened.   I was unable to earn revenue with them for 3 weeks.   Never mind that this is a very busy time of year for the client and so it also has an impact on the service level being provided to them. But for me,  it meant losing hundreds of dollars.   I am going to make an attempt to start servicing my client again but it remains to be seen whether or not I will still have advanced access in the client systems as I did before -- which took forever for me to acheive.   I also am very unhappy that for weeks no one would respond to any of my communications to *************************************************************** so that I could get an explanation and then I had to go the route of complaining via the BBB because I had no other avenue.   I was being completely ignored.   Then as soon as I file a BBB complaint,  all my stuff is immediately restored.    WHY DID THIS HAPPEN?  I want to know why it happened and I would prefer they communicate this to me through the BBB messaging system.  One thing is for certian.   There was never a legitimate cause to remove me from the platform.   And hopefully,  the fact that it was a mistake can be acknowledged,  but I will not hold my breath for that.   I just want to know exactly why it happened. Otherwise,  I have to wonder,  is it going to happen again?  
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:05/23/2025

  Type:Facilities Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never used Arise as the offers on it, I deemed not worth my time. I am now trying to delete old accounts and DATA that I no longer use. I chatted with a live *** on the Arise website for over 30 minutes asking for my account and DATA to be deleted. She would say she has placed it in inactive status. Id ***eat my request of deletion. She would again say, ok, your account is dormant. I would again, ***eat my request for deletion. For 30 minutes. Finally, she sent me a email address to unsubscribe from communication and sent two chats confirming that emailing that email WILL NOT delete the account. After pressing further and again, requesting my account and DATA be deleted, she then said that emailing that account would delete the account lol. Requesting account deletion and DATA deletion is my right as a consumer. Arise tries to dodge the request, mislead, and in the end, lie to me and tell me how to delete the requested account and DATA. I have added the chat transcript to this file.

  Business Response

  Date: 06/04/2025

  Arise has communicated with *** *****, the request has been processed and the case is now closed.

  Customer Answer

  Date: 06/05/2025

   
  Complaint: 23369159
  
  I am rejecting this response because I do not trust this company in light of the intentionally vague and intentionally misleading information I have received from multiple ***** I am not requesting confirmation that my request to delete my account and DATA has been 'processed'. That is an internal term that can mean anything. And again, in light of this companies intentional effort to make this process difficult on the consumer, I insist on the correct wording. I want non-verbal confirmation that my account and DATA have been 'deleted'. 

  Account, DATA, deleted. Not processed. Deleted. 

  They can do this in an email or in a message here in this BBB case.  

  
  Sincerely,
  
  ***** ***

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been tryin to get into my arise account since last week. I have reached out to tech support and chat support several times regarding this. Turns out I used a referral link (I don't know when) to register for a company that is no longer in business. Arise has told me that they can't reset my account or cancel my account so the I can start a new one and that I would have to reach out to the business owner. After going through hoops to try to locate the owner of a business that is no longer in business I was finally able to contact the owner who says the she removed the referral from my account but, I am still unable to apply for other opportunities within the Arise platform. Nobody at Arise has been able to help me with this issue and because of this I am missing out on money that I could be making. This has been a complete nightmare and I don't understand why my account on the ******************** platform can't be reset by Arise. Why would a business that is no longer in business have control over what can be done within the platform.

  Business Response

  Date: 06/04/2025

  This issue has been resolved and the case is now closed.

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been contracted on the Arise platform for a little over two years. In the time I have been contracted to work with them, I have faced multiple difficulties with my account being suspended due to errors on their part which ultimately affected my ability to earn income and provide for my family. I have been notified that my account has been suspended yet again due to them needing me to complete a security verification, which has already been done on two different occasions. The last time I went through this hassle, it took me nine months to get it resolved, and I had to jump through an incredible amount of hoops in addition to sending over 100 different emails to Arise for assistance to get this resolved. It wasnt until I filed a complaint with the Better Business Bureau that somebody finally contacted me and offered assistance. Here we are almost a year after getting it resolved the first time and I am running into the same issue. I am getting no assistance via email and there is no phone number for me to call to be able to speak with someone directly. I am now going to miss out on my chance to complete the certification to start with a new client all because they made a mistake again. I have done everything requested and required of me in less than 24 hours after it was requested and I am still being penalized. Arise does not care about the independent contractors they do business with because they will easily replace anybody and everybody. This company is nothing but a fraud and a headache.

  Business Response

  Date: 04/07/2025

  Arise has communicated with **** ******* and the issue is being addressed.

  Customer Answer

  Date: 04/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a 1099-*** tax form from Arise Virtual Solutions for $4,013.93, despite never having worked for, contracted with, or made any contact with the company. Concerned about this error, I attempted to reach Arise Virtual Solutions numerous times using the phone number listed on the 1099 form. However, each time I called, an automated system disconnected the call before I could speak with a representative.I am requesting that Arise Virtual Solutions correct this issue immediately by confirming that I was mistakenly issued this form and ensuring that any erroneous tax filings associated with my name are corrected. Additionally, I would appreciate proper communication channels to address this matter, as the current phone system does not allow for resolution.

  Business Response

  Date: 02/11/2025

  Arise is in contact with ****** ***** and the issue is being addressed.

• Initial Complaint

  Date:01/27/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just finished a whole 1 month training period their ************************ They had taken around a week and couple days to tell if we were certified or not. I took a full week of blended calls for one hour each and I did have some after class ended that was scheduled. Their policy states once you are logged into the phone, you will be compensated. I did certify but I have not received my full amount for I had already done. Reached out to their support but no solution yet....

• Initial Complaint

  Date:01/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this follow-up complaint regarding my ongoing issue with Arise Virtual Solutions, referenced under Complaint #********.On September 20, 2024, at 4:40 PM, I was contacted by Samoa *********, a representative of Arise Virtual Solutions. During this call, Ms. ********* gathered details about my complaint and stated that my account had been suspended due to a pending investigation into alleged fraudulent activity. She assured me that I would receive a follow-up call with findings and further clarification regarding the suspension.Unfortunately, I have not received any additional communication from Arise Virtual Solutions as promised. This lack of follow-up and transparency has caused significant frustration and uncertainty.I am requesting the BBBs assistance in addressing the following:1. A detailed explanation from Arise Virtual Solutions regarding the specific reason for my suspension and any evidence supporting the claims of fraudulent activity.2. Assurance that all 2024 tax documents will be mailed to my mailing address on file.3. Immediate discontinuation of automatic email messages sent through the Crowd Hub *********** this time, I have no means of communication with Arise Virtual Solutions outside of the BBBs intervention. I am relying on your assistance to help ensure that this matter is resolved promptly and fairly.Thank you for your continued support and attention. I look forward to your response and any updates regarding this issue.

  Business Response

  Date: 02/13/2025

  Arise is in receipt of this, and the original complaint. The case is not closed, the investigation is ongoing.

  Customer Answer

  Date: 02/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:01/13/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have serviced with Arise off and on since 2018. Recently, I completed certification for my current client, whom I love, but never received pay nor communication regarding lack thereof for hours serviced during certification 10/15/24 - 10/31/24 and 11/1/24 - 11/15/24. Per their website, any monies not successfully deposited will be tried 3 pay cycles and then held. My bank says no deposits were made in November and the acct was closed June of 2023. I updated the bank info and contacted Arise numerous times starting 11/15/24 with no resolution other than the runaround. In addition, they inadvertently terminated my statement of work on 11/11/24 without notifying me, did not want to pay me for the hours worked in 11/11/24, and forced me to contact partner support times to get their error corrected, which caused me undue stress and several hours waiting in partner support to get an explanation/reinstatement/correction to service hours. I was reinstated on 11/18/24 and have been successfully servicing since then, however I still have not received pay for the pay periods listed above. Although I am grateful to service my current client, I am extremely disappointed in what now appears to be unfair business practices on the part of Arise Virtual Solutions. I was afraid to file a complaint as I love servicing the current client and was offered a promotion-so-to-speak, which is to begin on 01/16/25 - I am apprehensive because I do not wish to have any further issue, nor my position rescinded, and only want what is rightfully owed to me. Thank you.

  Customer Answer

  Date: 02/18/2025

  Please close this complaint as resolved. The business has fulfilled their obligation to me as of January 13, 2025. I appreciate the BBB for providing a platform for the everyday person to file complaints against big business when not treated fairly. Thank you.

• Initial Complaint

  Date:12/28/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **Subject: Urgent: Termination of MSA and SOW Agreement Due to Security Concerns** Here's the polished and professional version of your email:---**Subject: Urgent: Termination of MSA and SOW Agreement Due to Security Concerns**I am writing to address the recent termination of my MSA and SOW agreement due to security concerns related to identity or location on 12/26.After several attempts, I was unable to log into my Arise portal and received an email regarding the termination of my MSA and SOW due to these concerns. I have completed the identity assessment to confirm my identity and location are true and accurate. My location and identity have always remained consistent while servicing. I believe this termination to be an error. This issue is affecting my ability to service my current SOW, and I am concerned about its impact on my ability to complete enrollment for a client I am signed up for. Additionally, this is causing me to lose out on money and work, which is extremely concerning. I am being redirected in between different departments regarding updates and resolution. I am requesting that my account and current SOW be reinstated immediately. Alternatively, I request compensation for any wage losses that incurs. I would also like clarification on this situation and the next steps to resolve it. Your proactive assistance in addressing these account actions and reinstating my account as soon as possible would be greatly ************** account information is as follows:Merge and Flow Logistics ***** ******** CSP ID: ******* Thank you for your prompt attention to this matter.