Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/31/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a headache at this point, because tell me why my account was deactivated more than a year ago, had to file a complaint through BBB previously before they got in contact with me( that was even with great difficulty) and requested for additional document.1. A copy of your agents current utility bill (i.e. an electric bill, water bill, residential telephone service bill);2. A copy of the internet provider bill for your agents servicing location; and 3. If your agent has traveled within 180 days of account suspension, copy of proof of travel, departure and return record for your agent, to their state of residence.Number 3 was funny because I have not even left the state I reside in for over 5+ years talk less of ***************** and within those years I started using arise less than 3yrs ago, so not sure where they got the idea that I was working from an unauthorised location. Along with that they requested I do an identity verification again which I had previously done when this issue initially came up. Since I submitted those document to them back in June of this year, they went back to ghost mode again, sent just 1 email a month later (they said not to send multiple emails) to see if there was an update on my issue no response. This company needs to up their communication game because it is terrible.

  Business Response

  Date: 12/23/2024

  Arise has reviewed this case and an email response will be sent directly to ******* *******.

  Customer Answer

  Date: 01/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:10/22/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a 1 month training period which was completed and after we had to take live calls to certify for the agero opportunity. They had taken around a week and couple days to tell if we were certified or not. Their policy states once you are logged into the phone, you will be compensated. Unfortunately I had not met the requirements for certification. But prior to that, I had taken a full 8.5 hours of calls which I had not been compensated for. Reached out to their support and no resolution to date.

  Business Response

  Date: 11/21/2024

  This matter has already been resolved. The closed is now closed.

  Customer Answer

  Date: 12/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:10/16/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in a program in which I passed the check, took the assessment and paid the fee which is pending. Now Im being advised the class is full. This has been a very misleading process and does not explain you can proceed with all the steps and still not be enrolled. I want a refund for the background check as I used my last funds. I extremely disappointed and discouraged to ever use the platform again.

  Business Response

  Date: 11/21/2024

  Arise has made attempts to communicate with ****** ********* via email and phone since October 22 2024, with no success.

  ****** *********** state of residence and the address information provided to Arise upon registering on the platform do no match. The state of residence is a state in which Arise does not do business, and therefore ****** ********* cannot continue on the platform. We provided multiple opportunities to clarify this discrepancy, but Arise received no response regarding the matter.

  The matter is now closed.

  Customer Answer

  Date: 11/21/2024

   
  Complaint: 22428681
  
  I am rejecting this response because:
  This is completely incorrect and has nothing to do with the initial issue. My issue is that I paid a $30 background fee for a class that Arise failed to state was full prior to my registration. Therefore, I am entitled to a refund.
  
  
  Secondly, I have most certainly addressed and cleared up the discrepancy. I submitted my government-issued ID, lease, and light bill for the address I signed up with. The only way Arise could have obtained another address is if my privacy was violated. In that case, legal action may be necessary. I have never provided any address other than *******************, ***
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:08/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was working for this company they contracted me to other companies. I was working for ******************* and was let go unfairly on May 31st. It is unfair that they charge us for using their plate and under pay us and mistreat us. They told me I could work for other opportunities which has yet to happen.They expect us to work 24 hours a day 7 days a week and take abusive c*** off of their clients which is unfair to us. I have worked for them since November2020 I would like to have all the money back I paid for for the paid for the last 4 years.

  Business Response

  Date: 11/21/2024

  Arise is in communication with ******** ******* and is reviewing this matter.

• Initial Complaint

  Date:07/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am writing to formally lodge a complaint against Arise Virtual Solutions regarding their lack of transparency, unfair practices, and poor treatment of independent business owners (****) and contractors. I have been associated with Arise since 2019 and have observed a significant decline in their business practices, particularly since 2022.Since 2022, I have repeatedly encountered an issue where I enroll in training opportunities, complete necessary background checks and drug tests, invest time and money, only to be turned away at the last minute with the claim that "the class is full." This last-minute notification suggests a lack of transparency and leads me to believe that Arise may not be truthful about class capacities. The company never discloses how many seats are available in each class and fails to inform us in a timely manner when seats are filled. Arise has transitioned from a contractor-first organization to a client-first one, neglecting the **** and contractors who bring talent to their platform. Despite my seniority and long-term association with Arise, I have experienced continuous setbacks due to their "video game style" competitive contracting approach introduced in 2022. This shift undermines the efforts and loyalty of seasoned ****.Furthermore, the compensation offered has remained stagnant over the past five years, ranging from $12 to $15 per hour, without any adjustment for inflation or increased cost of living. Additionally, the technology Arise relies on is faulty and unreliable. Their virtual desktop system is riddled with bugs and compatibility issues, creating a daunting experience for contractors.In light of these issues, I request that the BBB investigate Arise Virtual Solutions for their lack of transparency, unfair business practices, I believe that Arise's practices are deceptive and unethical, and they should be held accountable for their actions.

  Business Response

  Date: 08/20/2024

  Arise is in receipt of the complaint filed by **********************, owner and operator of Tug *************** a 3rd party independent contractor using the Arise Platform.

  The Background Check paid to the 3rd party vendor cannot be refunded by Arise. Additionally, the eligibility and enrollment of ********************** into the current certification class was due, in part, to the 'Pass' result of the Background Check.

  We tried but were unable to connect with **********************, but a voicemail with a contact number was provided if there are any further questions or concerns.

• Initial Complaint

  Date:07/13/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 19 June, I was informed that my *************** Agreement (IB ID=70601, CSP: ******* with Arise Virtual Solutions **** was suspended due to pending investigation of fraudulent activity. I believe this action is unjust, I have been on this platform for over 10 years since retiring from the United States Army, and I can state without reservation that I have NOT committed any fraudulent activity on this platform. I have serviced several clients as CSP and QASR with integrity. This suspension has caused significant inconvenience and financial loss.I have made several attempts to contact the Contract *************** but received an email that the inbox is not monitored. I called the only available number and was advised to email Registration which I did on 24 June and was advised to login to the portal and communicate through chat ****** Im unable to login because Im not authorized to access this application. Please contact the Administrator.I am seeking the BBBs assistance in resolving this matter. I would like Arise Virtual ************ to provide a more detail reason and status of the suspension.Thank you for your attention to this matter. I look forward to your prompt assistance in resolving this issue.

  Business Response

  Date: 07/25/2024

  Arise has communicated with ********************************* and we are addressing the issue.

  Customer Answer

  Date: 07/31/2024

   
  Complaint: 21985478

  I'm rejecting the response: 

  Thank you for your message dated July 31, 2024. I have reviewed the response from Arise Virtual Solutions, Inc., stating that they are addressing the issue.
  Unfortunately, I must inform you that this response is unsatisfactory. I was contacted by and spoke to ************************ on Thursday, July 25, 2024, and was advised to expect an update from her the following day, which I havent received.
  I would like Arise Virtual Solutions, Inc. to provide the following:
  1. The current status of the investigation.
  2. Clear steps I can take to resolve the issue and restore my access to the platform.
  I appreciate your assistance in helping to resolve this matter and look forward to your prompt response.
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 09/20/2024

  Arise is in communication with ******* ********* and we are working towards a resolution.

  Customer Answer

  Date: 09/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me.  Waiting for a resolution from the business as promised. 
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:07/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went through weeks of the sign-up process for one of the clients. I paid for a background check. And adapter for my computer.I did the tech class installing the software and was told when first day of class was to start.Up until day before class, system said everything was ready to go.30 minutes before class I try to boot up system and the client has been removed from My Programs. I spend an hour and a half with chat support only being told "I'm sorry, once you are dropped from class, you can't get back in" No explanation of why I was dropped and no understanding that I'm saying there must be some error.I get a call back from escalated Supervisor. I explained what happened and she came back and said that they had not received my drug screening. I did go and do the drug screening, it passed and Labcorp sent it to Arise Platform. They never received it, or did not process it in, but whatever happened, they did not inform me of this. I got no email saying the class had been dropped or why.The supervisor then said the most outrageous thing I had ever heard - it had been my responsibility to follow up about the drug screening. The drug screening that from my end I submitted. I was somehow supposed to psychically know they had not received the drug screening and it was my responsibility to follow up with that. That is with their system showing me as 100% complete and with them continuing to take money from me for the class, etc.I was sent no email, no explanation. I spent weeks and months pursuing this one opportunity.It is insanity that they think I should have known to chase down their HR workers to double check if they were missing anything that they weren't informing me about while those same workers are telling me everything is good to go for the class.I was also told at the end of the Supervisor call that mentioning the BBB ended our conversation, and probably my possible employment with them. Great retaliation for a mistake they made

  Business Response

  Date: 09/20/2024

  Arise has spoken with ******* *******, a Sole Proprietor utilizing the Arise Platform, and this issue was previously resolved.

  Customer Answer

  Date: 09/25/2024

   
  Complaint: 21963313
  
  I am rejecting this response because:
  

  Not only did they repeat this mistake again, they have now contacted me to say they did in fact receive my test and to sign up again only to be then told that Compliance doesn't call people and that they once again don't have the rest results.  Then another agent told me they do not is have to pay for another background check, then another agent said I didn't have to pay.

  We will see if this fourth attempt at working with the company isn't thwarted by further behind the scenes incompetence

  Sincerely,
  
  ******* *******

  Business Response

  Date: 11/21/2024

  Arise has communicated with ******* ******* and this issue has already been resolved.

  This case is now closed.

• Initial Complaint

  Date:06/17/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a contractor working under Arise Virtual Solutions and scheduled maintenance was scheduled the week before deposit of intervals scheduled. I have issued several complaints and excused of why my pay has not been received and cannot be deposited into my bank. Everything was accurate on my end and the issue has occurred because of system issue. This is totally unfair and unprofessional and I am at risk in my household.

  Business Response

  Date: 09/19/2024

  This issue has been resolved.

• Initial Complaint

  Date:06/06/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I worked the day prior no problem I come into work my scheduled intervals and I'm met with an error come to find out I am unable to log in, as well as my SOW was terminated due to security concerns. I contacted support they sent me another email where I completed reverification and I passed but no one has not contacted me at all. Not sure how or why they can simply terminate your agreement with no explanation, while not responding to emails and essentially giving no information by phone I do need to work and cannot afford to continue to just wait for a resolution with absolutely zero information provided I'm unsure whom else I should reach out to, they dont answer or provide information

  Business Response

  Date: 06/20/2024

  Arise is in receipt of the compliant filed by *****************************, a 3rd party vendor that used the Arise Platform. The submission made by ***************************** has been reviewed and the Independent Contractor has been approved for reinstatement onto the Arise Platform.

  An email notification will be provided to ***************************** with details.

  Customer Answer

  Date: 06/21/2024

  I wish to accept the offer, however I would like an explanation on how this happened? More importantly if I am able to resume work with my client without penalty? 

  Customer Answer

  Date: 06/26/2024

   
  Complaint: 21813064
  
  I wish to accept the offer, however I would like an explanation on how this happened? More importantly if I am able to resume work with my client without penalty?
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 07/09/2024

  My concern has not been resolved? I have been awaiting response for over 2 weeks  now

• Initial Complaint

  Date:05/29/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Arise Support Team,I hope this message finds you well. I am writing to express my concern regarding the recent suspension of my 1099 control due to identity and location issues. I've sent email with information that was needed. I live 10 minutes from the corporate office I can come in person to show any documents needed to clear my account.I want to assure you that I have always maintained the highest level of integrity in my dealings with Arise and have complied with all the necessary protocols and procedures. I responded promptly and provided all the necessary documentation to verify my identity and location as soon as I was notified of the issue.Despite my timely response, my 1099 control remains suspended without a clear explanation. I understand that Arise has policies and procedures in place to ensure the security and integrity of its operations. However, I believe it is crucial for me to understand the specific reasons behind this suspension to address any potential misunderstandings or discrepancies.I would like to emphasize that this suspension is not only affecting my relationship with Arise but also my employment opportunities with other companies. As an independent contractor, maintaining my 1099 control is critical for my professional endeavors and this issue is a red flag for remote employment I was not looking to escalate this issue to the Better Business Bureau or make it public on ************ but I feel like I have no choice. My intention is to resolve this matter amicably and continue my professional relationship with Arise. I believe that open communication is key to resolving such issues, and I am more than willing to provide any additional information or documentation that you may require.I kindly request you to review my case and provide a valid reason for the suspension. Your prompt attention to this matter will be greatly appreciated.Thank you for your understanding Best Regards, *************************** / CSP ID: *******

  Business Response

  Date: 06/11/2024

  This issue has been reviewed and the applicable profile will be reinstated.

  An email update will be sent to the 3rd party independent business, ***************************, within then next 3 business days.

  Customer Answer

  Date: 06/11/2024

  Dear Better Business Bureau,
  

  I am writing to seek your assistance regarding an issue with [Arise Solutions] that remains unresolved despite my best efforts.
  I have been experiencing communication issues and have reached out to the company multiple times seeking a resolution. Despite my attempts to communicate and resolve the issue, I have not received a response from the company.
  I responded in a timely manner and provided all the necessary information requested by the company. However, the lack of response from their end is causing significant inconvenience and is also affecting my professional relationship with them.
  I understand that companies can sometimes overlook customer queries due to various reasons. However, I believe it is crucial for businesses to maintain open and timely communication with their customers to resolve any issues effectively.
  I kindly request your assistance in this matter. I am hopeful that with your intervention, I can receive an update from the company and work towards a resolution.
  Thank you for your time and consideration. I look forward to hearing from you soon.
  Best Regards, [*************************]

  Customer Answer

  Date: 06/16/2024

   
  Complaint: 21774634
  
  
  Dear Arise Solutions,

  I am writing to follow up on the resolution provided in response to my complaint filed with the Better Business Bureau. I appreciate your efforts in addressing my concerns and am satisfied with the proposed resolution. However, I have not yet received any emails as mentioned in your response. Additionally, I am still unable to log into the site or reset password not sure if I need start a new profile or if my current one was reinstated. I kindly request your assistance in resolving these remaining issues. You can reach me at either of the following email addresses for further communication: *************************** or *******************.Thank you for your prompt attention to this matter. I look forward to a swift resolution.

  Best Regards, ***************************