Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On april 9th I received an email informing me that my MSA had been terminated, supposedly for security reasons. Since I knew that this was an error, I followed the steps to complete the Identity Assessment.That same day I also realized that Arise had made the deposit of my payment to an account that was not the one I had registered on the portal; it was made to another account on the same bank, in which I am a second holder. That account's primary holder is a friend of mine, but I really don't understand how Arise could have transferred the money to the wrong account since I never provided that information. I reached out to the bank and they don't have an explanation either.So far I have not received a response from Arise yet, and I really would like my account to be reinstated because this was a big mistake.

  Business Response

  Date: 05/31/2024

  An email notification was sent to ***********************, providing an update of the stated issues.

• Initial Complaint

  Date:04/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was never warned or given a chance, just trying to login to service my interval when I was unable to log into my account, I thought it was the typical password has expired situation, so tried to reset my password and was not receiving any link to reset my password. I contacted my IBO to make sure everything was ok on his end but was referred to the registration ***** I went ahead and emailed registration about this and was sent this email "Please be advised that effective immediately, this profile has been inactivated from the Arise Platform due to security concerns related to the identity and/or location of such agent".I immediately followed the link that was sent to do an identity assessment, and since then that was never any progress that was made. About 2-3 month later I emailed registration again to follow up on regaining access to my account and was advised to send an email to Compliance. I sent multiple emails to them and even followed the instructions and example that was given "Please ensure your subject line includes CSP ID and identity assessment for example CSP ID ***** - IDENTITY ASSESSMENT". Even after doing all this never received any email from Compliance and to make matters worse, any email I sent to Registration they always referred me back to Compliance, and they have never responded to my emails. I asked them to escalate my issue and part of the response I got was" Due to the increased number of agents requesting to return to the platform after being inactivated, we will be flexible and allow the return. However, reactivation will not be immediate, instead, they will have to wait 6 months to return". This has been started happening since May 2023 about to be 1 year. Just left speechless at this point.

  Business Response

  Date: 05/20/2024

  Arise is in receipt of the compliant filed by *****************************, an employee of Xenium **** Systems LLC, a 3rd party vendor using the Arise Platform. 

  The information previously submitted by ***************************** has been reviewed and additional information was requested. An update will be provided after the additional information is received and review is complete.

  Customer Answer

  Date: 05/24/2024

   
  Complaint: 21615293
  
  I am rejecting this response because: Business claim to  have requested for additional infomation when only one contact  was made on 05/20/2024 by phone which i missed, tried calling that same number on 2 different days during hours of operation no one picked. Expected this Buiness to aleast to contact me by email which I provided in the compliant since the phone call was missed. Keep in mind I would have had not idea that  they  tried to  call me if i did not compare the number to what  BBB had. 

  Sincerely,
  
  *****************************

  Business Response

  Date: 06/07/2024

  An Arise representative from the Compliance team will be reaching out to *****************************, to provide further assistance.

• Initial Complaint

  Date:04/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went on vacation from Feb 7 to April 7, 2024. Before I left I asked *** what I need to do so I do not have problem while on vacation- from the explanation I gathered. I just have to go to Starmatic and get schedule when ready to work. Couple of weeks before my return I tried to log in and get myself to schedule on my return which I thought I can work more hours because Turbo Tax is at peak. UNFORTUNATELY I am unable to log in, apparently my SOW was terminated due to security concerns. I then did reverification and I passed but still waiting for reply until now. I just cannot believe that a big professional company like ARISE will say there is no ETA for the response. I want to work, I need to work, I don't drive, I have no car. I am a Military widow living from a tiny benefit. I don't get nor want Government aid. I just want to work. I am left hanging. I do not know who to contact anymore, I tried every contact they have but to no avail there is no reply.

  Business Response

  Date: 05/13/2024

  Arise is in receipt of the compliant filed by **********************, owner of EL268 ****** Services, LLC, a 3rd party vendor using the Arise platform. An email notification was sent to EL268 ****** Services, LLC upon termination of the ****** Services Agreement on March 19th. The email included an explanation for the termination and instructions on how it can be disputed, if the business chose to do so. To date, we have not received any dispute claims from EL268 ****** Services, LLC.

  We have also tried contacting **********************, with no success. We will be happy to discuss her questions and/or concerns, if she calls the number left on the voicemail.

• Initial Complaint

  Date:04/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I didn't get a 1099 from the company for last year. I also was Locked Out of my account for an issue I had NEVER received notice about. They claim they can't verify my identity or location and yet their FAQ shows Arise software can track device Location! It's as if they don't care they are messing with a person's life and bills

  Customer Answer

  Date: 04/15/2024

  I submitted my license along with the selfie the very same day I got the termination of my MSA. I haven't heard back from them. I asked if this had to do with the *** hack but they didnt respond. 

  Customer Answer

  Date: 04/18/2024

  Is the business even going to respond to a complaint SENT DIRECTLY TO THEM??! They won't respond to my emails after locking me out my job and they won't respond to the BBB either??

  Business Response

  Date: 05/02/2024

  This issue has been resolved and an email notification was sent to the *************** with an update.

• Initial Complaint

  Date:04/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I worked under my own IBO at Arise and my *** was terminated. I have worked off/on at Arise since 2018. I received an email on April 8th 2024 that the *** was terminated due to identity/location. I completed the identity assessment per email I received, the same one I completed in in Dec/Jan. I also filed a ticket before my *** was terminated that I had not been paid correctly for the weeks of 3/16/24-3/31/24. I received pay for one day and that was only for 3/28/24. I have not heard anything back from anyone.

  Customer Answer

  Date: 04/18/2024

  I still have not heard or received a response from Arise

  Business Response

  Date: 05/02/2024

  The ************** Agreement between Arise and Valley ************ Services LLC, a 3rd party vendor using the Arise Platform, was reinstated on April 30th. An email notification, advising of the reinstatement, was sent to the business.

  Regarding the service revenue issues, it is currently being reviewed and Valley ************ Services LLC will be contacted with an update.

  Customer Answer

  Date: 06/03/2024

  I was contacted by ****** from Arise on 5/9/24 and she stated that a mistake in regards to me not being paid. ****** stated that since Arise researched the matter and it had corrected and they would issue an adjustment on the next pay cycle for my missing time and pay.  They next pay cycle was 5/15 and I was not paid.  I have left several messages and have received a response.

  Business Response

  Date: 06/13/2024

  The revenue payment was processed in the 5/30/24 cycle. It was sent to the banking details provided by the 3rd party vendor, ******************* Services LLC.

  Please contact Partner Support if the payment is undelivered or the banking details provided to Arise by the business owner are incorrect.

• Initial Complaint

  Date:04/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Arise has not only mailed ***************************************************************************************************************************************************************** other missing information. The department in charge of distributing 1099 forms can not tell a 1099-misc from a 1099-nec. We are told to send a self addressed stamped envelope to the ********************* to receive a corrected form. No one from Arise follows through on these from the *********************. If you contact their ************************** they open a ticket for the issue, send an incorrect form and close the case. Then when you contact them again and tell them the form is wrong they send you another wrong form with missing information over and over again. The form that is sent may not have any income listed, or the business name on it etc. It is impossible to contact the ********************* to get this matter straightened out. Hopefully this complaint will light a fire under these people.

  Business Response

  Date: 05/02/2024

  This has been resolved.

• Initial Complaint

  Date:02/09/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a 1099 for "Non employee compensation" but have never had any involvement with this company and have never received any funds from them. I need to get this tax issue resolved! Have been unable to contact them by phone and have received no call backs to messages left. Please help.

  Business Response

  Date: 02/22/2024

  Arise is working with the complaining party to get this addressed.

• Initial Complaint

  Date:02/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to contact this company since January 8th, 2024 to no avail!! I have not gotten a respond: no call backs no emails nothing. I went to the location and the office was empty, I called the number on the door and got the HR manager and she promised to send my request I haven't gotten a response; no email, no phone call nor mail. In the last pay period I was unable to pay my staff because neither of us has access to the system to see the time sheets and now ************ and we cannot access our 1099

  Business Response

  Date: 02/16/2024

  Arise is in receipt of the complaint filed by ************************* and we have provided the requested information.

  Customer Answer

  Date: 02/20/2024

   
  Complaint: 21260160
  
  I am rejecting this response because I am still waiting on my agents ************************************************************************* and of course I am unable to log in. The arise representative who sent my tax document I ask via email about the 1099 for my agents and they did not respond 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 03/04/2024

  Arise issues 1099s accordingly, to the 3rd party vendors that operate on the platform; in this case ***** LLC, the business owned and operated by *************************.

  ***** LLC is responsible for paying their staff and therefore responsible for issuing 1099s accordingly. Arise responded and notified ***** LLC of this via email, on Friday, February 23rd.
  

• Initial Complaint

  Date:01/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Invoice paid in full and SOW reinstated. There is no available information for IBOs on the portal for any requirements or necessary information needed to be able to service a client on this portal upon initial set up. Brand new IBOs are expected to attend a webnar that gives limited information. I have been to chat several times looking for a Knowledge base for information on how to do several different things on the platform even something as minimal as the type of banking information needed was not provided until I started to have an issue. I have not been paid in over 2 pay periods, now they have over $700 that I keep getting the runaround about and would like a solution and also my SOW reinstated. There are tickets open and they are limiting the clients that show up for my IBO to service. An assessment done over 5 years ago should be able to be updated due to new experiences learned. They make sure you send photos of all of your business and your face for their success but provide little to none in return.

  Business Response

  Date: 02/14/2024

  The Arise support team has communicated with *********************************, owner of GGI Unlimited LLC, a 3rd party vendor using the Arise Platform regarding this matter.

  There are incorporation and banking issues that must be addressed by ********************************* and we are currently awaiting the update so that we can assist with a resolution.

• Initial Complaint

  Date:01/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was using Arise Virtual Solutions platform as an independent contractor however, Arise locked me out of my account and would no longer allow me access to my account. I used the ******************** platform as a way to generate income and, being locked out of my account has caused me to loose that income stream. Arise then asked me to submit a list of their requirements in order to regain access to the platform. I submitted all the required documentation and, have been told by Arise my documentation would be reviewed for over a year. I have been told and promised multiple times over the course of a year that my case would be evaluated and I would receive and email with the resolution. Arise has not reached out to me with any updates or resolution as they have continuously promised. Arise required me to send documentation on several ticket numbers including INC4673393. I provided all requested information and documentation over 1 year ago and am always given the same information however, there is no follow-up and no resolve to my case. I am requesting Arise resolve my case and reopen my account. If ******************** is not able to abide by my request (for whatever reason); I am requesting I at least get an explanation as to why I am continually denied. I have lost a substantial amount of earning potential awaiting a follow-up from Arise.

  Business Response

  Date: 01/31/2024

  Arise has communicated with *****************************, owner and operator of Pax Solutions, ***** a 3rd party vendor using the Arise Platform, and explained the current status of her business on the platform.

  We are working on a resolution.