Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/23/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, my name is ***************************** *****, with ********************* From ********************, on 11/16th,i got an email stated that Arise was not able to verify my identity or my location, bla, bla,bla...they told me to send proof that was me working on this information, I wasn't even interested in doing so, because how can i bypass the enrollment process in which you should add your personal information, had a background check, also verify your identity by answering some personal information about you, Payment rate of $12, and 3 weeks of training without pay. I found this didn't worth it to do what they had asked me for reactivation.I decided to look for a real job. I was told on my first payment, there was some issue regarding my bank information that it was not added on time that the next circle, I will be paying for both circles, I had my cash app routing and account number on file, one of the agent support even advise me to change the cash app and put a physical bank for a better process which I did by adding a ******* account On 11/15 around 10: 30 pm, while I was working, I realized, I wasn't able to log in to Arise Okta, I was servicing Coach client, I said, well, if they do it, they have a reason for that, and I left this along. That same week, I went from place to place, trying to get other things to do, hoping that my 2 down payroll will hit my account by the time process which is 11/23/2022, Now it has been 7: 50 Pm, and nothing.Arise made this process so hard that I had to figure out a way to get in touch with them since they terminate the account you don't have access to anything nor your previous payment history, the phone number they have after 3 rings, stated to leave a voice mail, no corporate to get in touch with, no manager, they just got *** which is useless, when you finally get live support, ****** and ******, kept giving information on the script, they cannot provide any transaction id, which you can provide to the bank for reference. they gave me an #INC4852364 which I'm not sure what this is for.

  Business Response

  Date: 12/05/2022

  Arise is in receipt of the complaint filed by ******************. We are in communication with ****************** and working to resolve this issue.

  Customer Answer

  Date: 12/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/21/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am having an issue with my company portal their was an agent that I let go due to her breaking the *** agreement telling others she works for ****** and cruise lines and she could get them discounts on ******** as well as making several mean and unprofessional statements about arise and the cruise company calling it a pyramid scheme and pathetic as well as calling the system poor and outdated to live customer callers this is documented and photoed, once I removed her from the platform and terminated her sow she gotten the email she became hostile begin harassing me from sereval different numbers and emails as well as my call center website telling me to release her, she had company information and some how logged in the portal of my call center changing the name as well as releasing all of my agents just to release herself I had made complaints and heard nothing back as well as tried to get my agents back but the registration team has yet to reactive my agents accounts as well as she is now harassing me by sending in false applicant information to be reviewed for hire she is playing with my company as well as with arise and I am asking for an issue to be resolved please. This is becoming hostile I have worked really hard to keep a good standing background with my call center and arise, and inviting this person in has been a scary mistake.

  Business Response

  Date: 12/05/2022

  Arise is in receipt of the complaint filed by ********************. It appears as though this issue has already been addressed by Arise. However, multiple attempts have been made to contact ********************, to confirm that the issue is resolved, all unsuccessful.

  ******************** can contact us directly, at any of the numbers provided on the voicemail messages.

  Regards.

• Initial Complaint

  Date:10/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  General Complaint: Arise is saying I was not in a class I can prove (with their records) I was in. They withdrew $20 from my bank account under the false/inaccurate context of a "background check" for a noshow fee, I was in class. There was a technical issue. I did follow their policy and report this technical issue within 24 hours. I included that chat.On October 12th, 2022 Arise removed $20 from my bank account without my knowledge/consent. Proof I was billed and the bill was not representative of the "NoShowFee": AriseProblem2.JPG. I already paid for my background check. It was $30. I can verify I paid for this. Yet they took out another $20 saying it was for a background check. Ariseproblem1.jpg: part of a ****** + minute conversation I had with one of their technical service reps. I was initially in the class and the full history of this chat will prove this. I can also prove I attended this class as I chatted directly with the "Trainer" naidia. I was in the class chatting. I was not a no show.AriseChatProblem.txt was a discussion I had with a rep after Arise withdrew money from my account. I again referenced previous documentation which prove I had a technical error, I did report within 24 hours. I do not have access to the data Arise records. But the technical support rep ****************************** we disussed this in detail. The reps name is there, it is a unique name: *********** helped me after I could not get back into the class I was in.Ariseproblem3.jpg is just one of the numerous incident reports I put in. I have done my best to resolve this issue without reporting it as fraud. If someone would have picked up a phone and spoke with me like a human that would have been nice. Today, I spoke with someone at the ************** President ****** I understand people are busy. But if someone from the presidents office at ATT can make time for me and treat me respectfully arise should.

  Business Response

  Date: 11/10/2022

  Arise is in receipt of this complaint. We attempted to contact ******************** and was advised that he was not available. 

  This issue is under review and can be discussed with ******************** at his convenience.