Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I unexpectedly received an email informing me that my master agreement had been terminated. ************************************** was the email's sender. "Purge Process" was the explanation. Actually, I have no notion what that implies. Instead, they advised me to email them. Email could not be sent because it was blocked. My email requesting Arise Registration was ignored. Technical support declines to trigger an incident over the phone.At the time of their termination, I was working for MSC Cruise. More than 90% of my predictions were accurate. In the interim, I attended the final weeks of the Turbo Tax module.Due to these events, I experienced mental distress, lost income, and am on the verge of losing two SOWs (contracts). I now feel as though I lost everything.Currently, the portal won't let me log in, and when I try to reset a forgotten password, I get an invalid username or password message. Unfortunately, neither technical support nor partner support will open a ticket or escalate this problem. My account was shut off on February 13 at 11:51 AM without any previous notice. I currently lost both my prospective turbo tax work and my existing work with MSC Cruises.With the exception of the phone interaction I had with your technical support agent (Agent Name: ******), who refused to generate a ticket to escalate this issue, I have attached the entirety of our email correspondence for your review.I humbly ask that you please restore my two SOWs (MSC Cruise and Turbo Tax) to their original state.If you need any more information, please contact me at ***********) or by email.Thanks,

  Business Response

  Date: 02/28/2023

  This issue has been addressed.

  Customer Answer

  Date: 03/01/2023

  
  Complaint: 19413893
  
  I am rejecting this response because:
  
  My master service agreement was unexpectedly terminated on February 13, 2023, at 11:51 AM. With the help of technical support from Arise partners, I made multiple attempts to resolve and comprehend the true problem.
  I invested more than 6 weeks of my important time (MSC Cruise class and Turbo Tax class) in completing their two SOW classes without receiving any payment. Eight weeks into my job with MSC Cruise, my portal abruptly ceased functioning despite having a performance grade of 90% or higher.

  
  Please urge them to unconditionally reinstate those two SOWs and to make up the lost income from February 13 until the day my SOW is set to go into effect.

  
  Arise also owes us an apology for the emotional anguish we endured as a result of their subpar service and failure to provide us with appropriate remedies
  
  The termination proof and email confirmation that they acknowledged the system's fault are included for your review.
  
  Sincerely,
  
  ******* ***************************** Farzath

  Business Response

  Date: 03/10/2023

  Arise is in communication with Ms. ******* and working on a resolution.

  Customer Answer

  Date: 03/17/2023

   
  Complaint: 19413893
  
  I am rejecting this response because:

  I've already sent the letter of request that the Arise escalation manager asked, but I've only received an automated reply regarding vacation. Until Arise reaches a conclusion, kindly leave the case open. 
  

  Sincerely,
  
  ******* ***************************** Farzath

  Business Response

  Date: 04/04/2023

  Arise has been making every attempt to resolve this issue. We have again spoken with ******* ***************************** Farzath and have advised of the resolution. 

  Customer Answer

  Date: 04/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ***************************** Farzath

• Initial Complaint

  Date:02/15/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a **** in the amount of $5445.75 last week in the mail from this company. I have never heard of or signed up to work for them?.

  Business Response

  Date: 02/22/2023

  Arise has communicated with ************** and this is being addressed.

  Customer Answer

  Date: 02/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I actually didnt mean to send the complaint to you. They have been very helpful in helping me handle this situation. Please take the complaint off their records. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In accordance with partner support's instructions from Thursday, January 26, 10:15 PM, I am unable to log into the Arise portal and have reported this to registration by email (5 days ago). Technical support acknowledged that my account was suspended and instructed me to contact Arise Service immediately through email. On January 30, 2023, I signed up for a tax course, but it was cancelled because I didn't show up. Despite several conversations with technical and partner support, no accountable steps have been taken to date.I now have to pay 20 CAD for failing to show up, on top of missing the ****** and being psychologically affected by their subpar service. Please ***** me portal access so I can register for the course, and I also want them to extend their sincere apologies.

  Business Response

  Date: 02/13/2023

  Arise is in receipt of the complaint filed by Mr. ******. We are in communication and working to resolve the issue.

  Customer Answer

  Date: 02/13/2023

   
  Complaint: 18960236

  
  My second partner's account (******* ***************************** Farzath - CB ID ******** also been disconnected when I spoke with the Arise compliance manager. They must pay the costs associated with terminating the partner as well as reinstating both accounts for the same company.
  Sincerely,
  
  **************

  Business Response

  Date: 02/24/2023

  This issue ahs been resolved.

  Customer Answer

  Date: 03/01/2023

   
  Complaint: 18960236
  
  I am rejecting this response because:

  My company's master service agreement as a whole was terminated due to my problem and their technological problem, and my other director's (CSP ID: ******* - ******* ***************************** Farzath) two ***s were terminated as well. She finished the *** for MSC Cruise and TurboTax . Her missed earnings amount to almost three weeks. Please advise them to reinstate those two ***s without conditions and make up for missed revenue.

  Sincerely,
  
  **************

• Initial Complaint

  Date:01/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get my account deleted for over a month. I spoke to 2 different representatives who told me to send an email to ******************************************* I emails that address on 12/9/22 and 12/15/2022. I received no response. I spoke to someone through the online chat who again told me email the above address or try ***************************************************** I sent both addresses a request to delete my account on 1/17/23. The response I recieved from **************************************************** was to send a request to ******************************************* I have received no response to all emails that I have sent to that address and my account is still active. I want my account permanently deleted, it should not be this hard.

  Business Response

  Date: 01/30/2023

  Arise is in receipt of the complaint filed by **************** and the request has been processed.

• Initial Complaint

  Date:01/09/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Arise in January 2022 as a Sole proprietor at that time, I had no credit account nor credit score or Experian profile. So all my applications to any job was declined as I couldn't work with them. I requested a deactivation for my account so I can create an Experian profile for them to do a Background check. Currently, I created a profile with Experian and got a credit account then Requested a reactivation for my profile so they did but I am not allowed anymore to work as a sole proprietor. I requested to get my profile deleted so I can create a new one but They refused and no forcing me to register with one of their partners

  Business Response

  Date: 01/23/2023

  Arise is in receipt of this complaint filed by ******************, and the issue has been resolved.

  Customer Answer

  Date: 01/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:12/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had problems signing onto the portal with Arise seeking employment. I was in a chat with two of their employees that asked for personal information (SSN and DOB) and both chats ended seconds after my information was given. I froze my credit and wrote a letter to Arise informing them what transpired. I did receive a call back from ***/******** and we spoke briefly informing me that one of the persons in the chat was let go around the same time of the chat. We needed to do a followup call to have my SSN removed from an old profile. I place two calls to Arise before the hurricanes and another a month after because I did not know the impact of damages to the company if any. I have not received any return calls to date. Arise was informed in my letter dated September 6, 2022 that I would reach out to the BBB to get the matter resolve and at this time, I feel I have no other recourse. Thank you in advance.

  Business Response

  Date: 01/04/2023

  Arise is in receipt of the complaint filed by **************************************. These concerns were addressed on September 26, 2022 and there were two follow-up attempts to connect with ***************************** to confirm that there were no outstanding concerns. Second and last voicemail was left on October 13, 2022.

• Initial Complaint

  Date:12/31/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get my Arise profile/account deactivated for over two months to no avail. I chatted in on 10/21 and was told to email ****************************************** I have sent 3 to 4 emails over the last 2 months. On 12/2/22 I chatted in with ****** who had me on hold in chat for over ***************************************************************************************************** a couple of days. Didnt happen. I chatted in again last night and was told by a very rude agent that I had to email ******************************************. I told him or her that I already did that numerous times and again I was told it was being escalated and I should check service now for updates. I logged into service now and theres absolutely nothing there. I just want my account deactivated and deleted. That simple and it shouldnt take more than 2 months, many emails and chats to get this accomplished. My information is *********************** *******. ****************************************************** ****************** ************

  Business Response

  Date: 01/04/2023

  Arise is in receipt of the complaint filed by ***********************. The issue has been resolved and an email notification was sent to ******************.

  Customer Answer

  Date: 01/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is ***************************** speaking , i was servicing the *** program on Arise and suddenly on 11/15/2022, i got an email stated that my MSA was terminated. I worked over 100 hours and i haven't been paid , it's been almost a month. I have been getting a turnaround every time i spoke with them which is beyond frustrating. My CSP ID : *******. I didn't have any choice , i did a duplicate account so i can get in touch with them. I wanna to be contacted and get paid asap.

  Business Response

  Date: 01/12/2023

  Arise is in receipt of the complaint filed by **************. Multiple calls were made to **************, with no success and voicemails left.

  After reviewing, this matter has been resolved and we kindly request that ************** reach out to me directly if there are any additional questions or concerns.

• Initial Complaint

  Date:12/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tired of this - Three Years and 12+ clients serviced. Arise presents itself as a business partner offering opportunities to businesses. You will find out what partner means to them! A previous complaint a couple of months ago said it best "When you have an issue with this company they will not allow you to speak to management and they seem to have fraudulent practices and claims against them online with no working numbers for customer service and management. I would like to see this policy and procedure changed to ensure fairness."The company, whom has been in business for 25 years replies like this: "Arise is in receipt of this complaint. We attempted to contact ******************** and was advised that he was not available. This issue is under review and can be discussed with ******************** at his convenience." now my 15 years in Hospitality tells me this response breathes "I DONT CARE", there was no sorry, no thank you and nothing! NOTHING! Arise has recently run into some shady places for me and my company, first, simply ****** arise virtual solutions, you get "Permanently closed"? How has this company been in business 25 years and not updates their ****** page, Ill tell you why, hiding!All of the managers and support will ******* you with emails day in and day out; all the while removing their office phone numbers so your unable to link.My issue: oh that I started servicing for Coach, a incentve became available to those who have been comitting to work, the day the incentive launches, my support chat tool goes down. Im sent to an automated chat that seems built to discourage connection. Long story short five days now and no resolute just spam emails about whats going on at Coach eventho I cant service until this issue is fixed. See INC4866895, its a headache my business has to take these drastic measures to reach someone!And how are you pulling an A+ rating with 2 stars? Something fishy,Que generic cold dry impersonal indifferent response

  Business Response

  Date: 01/03/2023

  Arise is in communication with the complainant and the issue is being being addressed.

• Initial Complaint

  Date:11/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have worked for Arise for at least two years. I started training for a new Client threw them called Agero. We dont get paid training, but as soon as we start servicing or taking calls we get to be paid. I have been working since around Sep 20th until Friday Nov 21st with no pay. I kept emailing since the beginning of class asking about when I would be paid and if my banking info is right because I was told so in class to verify this information. I work under a *** threw arise. When I first started working for Arise they tell you that you have to be your own *** or work for one in order to work for Arise. At the time I was not my own *** {independent business owner} so they sent me a list of *** to pick from that work for them and I choose ******************* So Arise Pays the *** for your service to Arise and the client they/you service then the *** cuts you a fee like $40 dollars a pay period for working under them. I have worked almost everyday since I started and Arise? ABloom are telling me they dont see me servicing for them. When I have screenshots of everything I've done since the class started. Also I been getting audited from the program Im servicing called Agero, they listen to your calls and give you a score I got several of those from Qa with good scores. so that is also proof of me working. I kept emailing my *** and asking her about when I get my pay check. She said Arise wont tell her anything and when i ask Arise about my pay they tell my i have to ask my ***. I was not getting paid so I had to release the hours I had scheduled and they sent me a email after I did this saying I wasn't serving there program for 4 weeks straight when I was with proof. They were supposed to checking this for me but I got a email saying they terminated my SOW which is the contract I work for them under. They did this as soon as I asked where my pay was. I lost my husband to ***** last year and I am struggling financially. I want to give my kids good Christmas.

  Business Response

  Date: 12/07/2022

  Arise is in receipt of the complaint filed by ****************** and we are working towards a resolution.