Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been servicing for Arise for the past month. Ive been doing great and they offer DailyPay for the client Im servicing. Today I was expected to get my pay. Ive noticed that around 12:00pm I still didnt get money posted to my account. I reached out to DailyPay and was told Arise didnt send them anything for me to be paid. I messaged Arise and had to have a ticket submitted. I feel so defeated. I went to through previous invoices and realized I never have been paid. This is not okay. I just feel like my situation wont be resolved and I dont know what else to do at this point. I need my money and Im still servicing on the platform. I just wish someone would take my issue serious and actually help.

  Business Response

  Date: 09/05/2023

  Arise is in communication with *************************** and we are working on this issue.

  Customer Answer

  Date: 09/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently on-boarded with Arise Virtual Solutions in June 2023. I paid all fees, passed the background check and drug screen. On Monday 8/14 a new position was posted that required ID verification. On my DL Photo I weighed 340 pounds, I am currently 290. So my picture doesn't look the same. You are required to upload your State ID or DL and take a selfie. Since I have lost a significant amount of weight I still look like me just smaller. The company they use Incoded failed my identity check. I immediately contacted Arise and explained the issue I was having. I was advise to wait again and follow all of these steps and I would be given on last chance to verify. I was worried the same thing would happen. I attempted to complete the process again yesterday and ran into the same issue. I contact Arise Virtual Support once again and was told i would not be eligible for any new opportunities since I failed the verification even thought I am me. After waiting for 30 min I was told oh well its nothing we can do. She suggested I get a new ID, I went to my local DMV and was told unless my name change or i lost 100 pounds or more I would not be eligible for a new photo . I asked if my passport was acceptable or if Incoded has a manual verification and was told no. Its really unfair to have spent money to be a independent contractor only to be locked out of jobs because of something I can't control. I have done ID verifications through ID ME for ****************************** and the *** with no problems. There is no way Incoded should not have been able to verify i was in fact the same company.

  Business Response

  Date: 09/15/2023

  This is being addressed.

  Customer Answer

  Date: 09/15/2023

   
  Complaint: 20485726
  
  I am rejecting this response because: arise  has not reached out to me in any capacity. Once again, I was told I needed to get a Different for an ID, because because my photo was dark. Even though my ID is completely acceptable and has no issues with it. No manager has contacted me. I have not gotten the email. It still says that I am unable to enroll in Opportunities because I failed identity verification. I do not accept the current. Response.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 09/29/2023

  Arise is in communication with ******************* and we are working towards a resolution.

• Initial Complaint

  Date:08/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has become the worst ever to deal with! ***** systems just are horrendous! Filled everything in time 4x for them to say they removed me from a class yet again! This is now the 5th time. The response with the company is absolutely despicable! First they found out the system had an error of utting me in the class now after going through all those hoops and all being told the system did this and that! It's just nothing but excuses! Waste of money!

  Business Response

  Date: 08/30/2023

  Arise continues to work to address this issue.

• Initial Complaint

  Date:07/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been servicing on the Arise platform for almost 6 months. I am currently servicing a client that I love. However, on July 18th, I noticed I was suddenly locked out of my account. The message that appears when I try logging in says I no longer have authorization to access this application and to please contact the administrator. It was very odd to me being that I had just serviced earlier that day. I immediately sent emails to Arise registration. I was asked to submit a numerous amount of documents which was done almost immediately. I have yet to receive a reply with any assistance. Just more emails asking me to send emails to different places. All of which have not responded. I am under an IBO who claims her master service agreement has been suspended. I am receiving no help from her either. I have no one to turn to for help and absolutely no one from Arise has tried assisting me in any way. I have 5 children I need to take care of and this whole situation has created an extremely hard financial burden on my family. I have yet to even receive my full pay from my check that would have gone out on the 15th. I am in dire need of assistance and this company has completely turned their back on the people they are supposed to be assisting.

  Business Response

  Date: 08/09/2023

  Arise has communicated with *********************** and this issue is being addressed.

  Customer Answer

  Date: 08/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Arise has reached out to me and corrected the situation that took place. I am extremely happy and pleased with the service I received. It did take quite longer than I would have hoped for but in the end the outcome was what I was hoping for. I am very happy. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined Arise February 2023. I was formerly in human resource, so this was a big shift for me. My baby was recently diagnosed with type 1 diabetes so I needed something more accommodating regardless of the pay cut. Ironically, when you configure gas, daycare, and other expenses, I actually made good money with Arise. I was able to move into one of the nicest complexes (well now Im getting evicted). I joined the ********** Max ******* and absolutely loved it! I went through training and even started a business while in certification. I recruited and hired thousands for ******* and was inspired to do the same for Arise. Toward the end of certification, I was contacted by a CSM and commended on my outstanding metrics. I was also told that my information would be passed along for consideration of higher positions based on my experience and metrics. I continued to worked hard. I signed my production SOW. I partnered with a friend and started recruiting people for Arise. Last Tuesday, I went to log into my systems to work and none of my credentials worked. I contacted my QA and she was confused and assured me it must be a technical error and to give it a few days. I received an email a few hours later stating that my MSA was terminated due to my identity and/or location could not be verified. In the email there was a link for me to unload a document and a selfie. I uploaded the document and the selfie. I waited days and heard nothing. So I emailed ************************************* and asked if there was anything I could do to help expedite the process. I did not get a response. A few days later, I called Arise and was told to email ***************************************************** When I emailed registration, they told me to email compliance again. What I really want is my account to be reactivated. If you look at my metrics, youll see Im one of the bestI literally woke up one day and my life is ruined and I have no idea what to do and no one can explain to me why my job is goneomg

  Business Response

  Date: 08/21/2023

  Arise is reviewing this issue and will contact *************************** with an update, as soon as possible.

  Customer Answer

  Date: 08/25/2023

   
  Complaint: 20377031
  
  I am rejecting this response because: I was contacted on August 22, 2023 about the issue above. I was told that my contract was terminated due to security reasons and they would work on getting my account reactivated immediately due to "it being a BBB complaint out there." I was also told that I would receive a call on Friday. I did not receive a call today, which is not a surprise. This company lacks in communication and structure. I did receive an email asking me to reset my password for Arise at 4:22pm. After logging in, I saw that my contract with ********** was terminated, and there were no other job opportunities. Even if I wanted to go through a long certification process again, I would be kicked out of class within two weeks due to my eviction. I am running low on diabetic supplies for my son. I also was put on medication for the stress I have suffered from what this company has done. I am not requesting to be compensated for damages and suffering my family is enduring. I will accept no other resolution. 
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 08/31/2023

  I have a typo in my last complaint. I wrote, I am not requesting compensation When it should have said, I am now requesting compensation Arise offered to reinstate my contract. I only want to be compensated for the damages I have occurred. 

  Business Response

  Date: 09/22/2023

  Arise has resolved the initial issue of reactivating the profile and applicable Statements of Work. A member of the Customer Success team will contact **************** is assist with the issue of disabled credentials. 

  All remaining issues are being addressed by the ********************* and we will remain in contact with **************** until this case is closed.

  Customer Answer

  Date: 10/03/2023

   
  Complaint: 20377031
  
  I am rejecting this response because I have yet to start work. I am still waiting for all of my credentials to be corrected so that I can service to customers. I sent an email on 09/22/2023 requesting compensation and a breakdown of the requested amount. I was instructed to do so by the Compliance Manager with Arise. I have also reached out to Arise about the technical issues preventing me from working. I desperately need to be compensated for missed work. I have expressed several times that my family is in dire need. I am at risk of being homeless and I barely have groceries. I posted a video via social media. I received a phone call the next evening from Arise. Interesting that a post warrants a response over a family that is in need of food and medical supplies due to a failed (fraudulent seemingly) system. I informed the manager that I created a GoFundMe to hopefully receive help from strangers. I suggested they help out money towards the GoFundMe. If my son did not have a disability, I would go back to working as a human resource manager, but I have ran out of options. I invested thousands of dollars for photoshoots, business cards, flyers, ect., to launch my work-from-home business with Arise. I have nothing left 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 10/31/2023

  Security is an important aspect of operating on the platform and *************************** was flagged as a risk. That said, we acknowledge and are sensitive to the difficulty faced by *************************** after being removed from the platform. 

  Arise has communicated with *************************** a few times. The issue that can be addressed by Arise has been resolved- the review and reinstatement of the contracts between the 3rd party vendor and Arise. This reinstatement allows the 3rd party vendor to generate revenue by providing services on the Arise Platform.
  

  Customer Answer

  Date: 11/11/2023

   
  Complaint: 20377031
  
  I am rejecting this response because I am not satisfied with this company's lack of effort to truly resolve and accommodate me for the inconvenience their fickle security system has caused. No one has told me why I was flagged, and how to further prevent this. I was only told that it was not my fault. It is the 'system's fault' for incorrectly 'flagging' me. Yes, the compliance manager acknowledge the inconvenience while listening to me cry on the phone about eviction and medical supplies for my ill child. Arise contacts me every 30 days in correlation to this complaint, a day before a response is due on the BBB platform. I have not gotten a genuine contact from anyone of the platform. I reached out to the *** and other members of the leadership team. Somewhere inside this company there is a scam. I officially started work a few weeks ago. I am not in the same environment, so working from home is very difficult. I am trying to make it work. For fear of my contracts being terminated again, I feel as if i have to let this issue go. I am going to focus on putting myself in a better financial position so I WILL NEVER BE WRONGFULLY TERMINATED FROM A COMPANY AGAIN AND CAST ASIDE LIKE TRASH. THIS IS BEEN THE ABSOLUTE WORST CONSUMER/WORK EXPERIENCE OF MY ENTIRE LIFE! 

  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My first week of servicing for Arise was the week of 5/24/2023. I have been taking calls every week since then and have not been paid. The first revenue cycle that I was to be paid on was 6/8/2023. I was never paid. I contacted live support via chat and they said I needed to change my account info because my account had closed and my funds would be sent by the next pay cycle. I did so, the next payment cycle arrived on 6/26/2023 then I was told that the bank didn't accept ach payments and the money was sent back and I would have to wait another payment cycle. So I changed my account info again. The next day or so my account info was changed to an account I have never heard of. I made an incident report but no one has reaced out to me in regards to the issue. So I took pictures and changed it back to my correct account info. It was changed again unbeknownst to me I changed it back last week. Today 7/24/2023 was another payment cycle at 2:03 a.m est I received an email that my account info has been updated. I checked my bank account info on the ******************** platform and it was changed to an entirely new account that was not mine nor the other fake one used before. I still have not received any revenue. Is this legal? Should legal action be taken? I cannot continue working with no pay. I am a single mother who is 8 months pregnant please help me resolve this issue. I really don't want to give up this opportunity I have worked so hard to attain. But this is unsettling that someone can tamper with sensitive information at will and so little is being done. My family's well being is at stake I went into the hole to start my own business with Arise. Please help.

  Business Response

  Date: 08/21/2023

  Arise is in contact with ***************************** and we are working to resolve her issue.

  Customer Answer

  Date: 08/23/2023

   
  Complaint: 20371355
  
  I am rejecting this response because:
  

  I was contacted in regards to my issue on 8/21 and was told that I would be called back with a solution the following day, 8/22,  but was never contacted.  My issue has not been resolved I am still owed for pay periods 5/24/2023- 7/15/2023. Thus, I am not satisfied with this response.

  Sincerely,
  
  *****************************

  Business Response

  Date: 08/29/2023

  This has been resolved.

• Initial Complaint

  Date:07/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied to a client under Arise Virtual Solutions and I was marked a enrolled. I was notified that my class would start Monday 7/24. As I was preparing to start, I logged on to my portal today to find out that I have been Unenrolled from the Job opportunity. I was unenrolled without any type of notification, when I reached out to the virtual assistants they kept saying that I would have to wait until the client offer the course again because I was unenrolled due to class being full. That didn't make much sense to me because I turned in all my documents and finger print information in on time. I EVEN marked as enrolled on the portal. So I was basically already in the class and was taken out. I asked to speak with a supervisor and I was told that no supervisor was available since it was after 4pm... That is another issue I have, why is there not a night shift supervisor to properly handle and correct issues. This has become very discouraging because I need to work and opportunities are not being posted on the portals every month. The whole month of June only one client became available and that filled fast. I want there to be some type of professional structure with Arise. No one wants to live with uncertainty. I would like this issue to be resolved ASAP and placed back into the client course I was removed from.

  Business Response

  Date: 08/09/2023

  Arise has communicated with ***************************** and this issue has been resolved.

• Initial Complaint

  Date:07/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 18th, at 11:30 I was logged onto Arise.com and saw a randomly posted Opportunity Announcement and enrolled in a Certification Course for the announcement for WEC Energy as a CSR as a sub-contractor. At 3:30 pm I got an e-mail from First Advantage asking me to kick-off a Background Check. I had begun part of the **** process at 11:30am. Neither Arise nor First Advantage alerted me I would receive an e-mail with drug screening requirements. At 4:35pm I got an e-mail with a confirmation and five donor sites. The sites, LabCorps, stop screening at 3pm. First Advantage included the following statement in red; "If a collection site is listed below, you are required to use the listed site. DO NOT contact the ************************** for a collection site change as it will not be approved." I made an appointment online with LabCorp location closest to me. I contacted Arise via Ava **** and chatted with a woman in Registration Support. She said I could not change the location and more importantly that Arise had to have the result from First Advantage by 8am 7/25. At almost 9pm on 7/18 I got an e-mail from ******** at Arise". I did not see it until 7/19 however. Contrary to First Advantage's statement in red she highlighted this statement in yellow; If you need to request a new location, please call the scheduling center at ************ to request a new location. She also contradicted Arise's own chat information; " Drug Screen must be taken by the 24th." After cancelling personal plans I went for the drug screen. LabCorb has you electronically sign for the urine donation - they hand you the Urine Chain of Custody Form after you pre-sign! It did not have my phone number(s), birthdate, or Arise's phone or fax #s for confirmation # *********. I asked ******* about the missing information before leaving and they said they were not responsible, that the scheduling party, Arise, was. And they could not contact them. First Advantage nor Arise would fix it.

  Customer Answer

  Date: 07/26/2023

  Why is my complaint invalid? Arise Virtual Solutions registered me for a drug screening required to attend a **************** Certification Course but failed to provide the required information for a Urine Chain of Custody Form generated at the LabCorp donor site- my phone number and birthdate.  And the site I was sent to illegally added my signature to the form without my permission and would not correct the omissions - add my phone number and birthdate. As a result the Medical Review Officer at First Advantage would not discuss my drug result with me. Clearly, on the form, Arise Virtual Solutions left off its contact numbers - phone and fax - all 9s were where a phone number should be, and all 0s were where the fax number should be. I contacted the Arise company via Arise.com - Ava ***** It refused to inform management that its employee was not generating the drug screen registrations for myself and possible ***************************** the WEC Energy **************** Opportunity correctly. We have committed our personal time visiting Arise.com, watching for Opportunities, then enrolling - going through several steps - including a drug screening, then waiting for the course to begin. A second Chat visit got an IncTicket generated, *******, but Arise has not responded in a timely manner - the course starts July 31 and I do not know if I am receiving the required letter from the Instructor on Friday, 7/28, confirming my attendance and the link to the zoom virtual classroom - which has not been added to my opportunity tag on the Arise.com platform yet.  

  Business Response

  Date: 08/09/2023

  Arise is in communication with ***************************** and has advised of the reasons for the issues. There is nothing further that can be done at this time.

  Customer Answer

  Date: 08/14/2023

  Arise Virtual solutions has never reached out to me about the issue by e-mail or phone. The *** Ticket I generated in AVA **** (enrollment Support) has not been responded to and was closed by someone without any resolution. Instead all I received was an e-mail from First Advantage for another Drug screen. But the same problem still exist - LabCorp has not corrected the Urine Chain of Custody Form - Step 4. the omission of the donor's contact telephone number and the donor's birth date. And it still affixes donor's signatures to the form in Step 4 without their permission. Because I knew how they obtained my signature previously, under false pretenses, I would not electronically sign their device until they showed me the form! See copy of attached new Urine Chain of Custody Form. (Note I e-mailed picture of form to me but it did not reach my e-mail inbox in time to attach to response)

  Customer Answer

  Date: 08/14/2023

  See attachment below - Urine chain of custody form to attach to previous response

  Customer Answer

  Date: 08/16/2023

   
  Complaint: 20355239
  
  I am rejecting this response because:

  see previous messages sent
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 08/25/2023

  Arise is in communication with *****************************, in an effort to get this situation resolved.

• Initial Complaint

  Date:07/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since May 2023, I have asked Arise to deactivate my account and to unsubscribe me from their email newsletter. Emails have been sent and I have spoken to several chat specialists. Each time they advise me to send an email. I no longer want to be associated with the company but they refuse to fulfill my request of deleting my information from their database. I would like to no longer receive any correspondence about job opportunities as they are not of interest to me.

  Business Response

  Date: 07/28/2023

  Arise will process this request and notify ********************.

  Customer Answer

  Date: 07/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********************

• Initial Complaint

  Date:07/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I "enrolled" (i.e., applied for a position) in a class that was supposed to start on 7/10/2023. I was required to complete a background check -- for which I was charged $30. I passed the background check. I was required to be fingerprinted. I completed this step on 6/8/2023. I contacted Arise on Mon, Jun 12, 5:58?AM because the fingerprinting step was still showing incomplete. Arise opened an "incident" (INC5135341) but closed it within hours, stating that there was still time for the fingerprinting results to come in. On Thu, Jun 29, 7:13?AM I received some documents to sign pertaining to the position/class I was applying for. I contacted Arise again on 07/07/2023 because the fingerprinting step was still showing incomplete, and I spoke to a representative who assured me that my name was on the class roster and I should hear from my instructor. Today is 7/10/2023. I contacted Arise support again and this time the agent told me that the class was full and I was not in it. They provided NO assistance whatsoever in getting my incident resolved, and they are completely unapologetic about the fact that I was supposed to start earning a paycheck by August, but now I have nothing. I would like this crooked company to return the $30 they charged me for my background check which is completely useless to me now since I refuse to work with them after this horrible experience.

  Business Response

  Date: 07/24/2023

  Arise is in communication with ***************************** and we are investigating her issues.

  Customer Answer

  Date: 07/27/2023

   
  Complaint: 20296733
  
  I am rejecting this response because:

  I was contacted by Arise on Mon, Jul 24, at 3:13?PM (3 days ago).  I explained that I had begun the enrollment process for the upcoming class ** ************************ ******* in April 2023.  I paid the $30 fee for the background check, which was to be conducted by a third party called First Advantage.  Please let it be known that I have had multiple incidents with First Advantage where they have failed to provide documentation and/or background check results in a timely manner, resulting in CSPs (agents) who were registered through my IBO (virtual call center) being unable to successfully enroll in classes or client opportunities as a direct result of First Advantage's failure to complete their background check process in time.  Despite this, Arise continues to utilize their services and does not give CSPs the option to use another, more efficient service.  CSPs are sometimes told to contact First Advantage directly to follow-up on their background checks, but there is really no ability to control whether or not First Advantage will actually complete their process in time or not.  In my case, I was never told to contact First Advantage.  I reached out to Arise Enrollment Support multiple times and was told to simply wait.  I specifically contacted Arise Enrollment Support TWICE regarding the results of my fingerprinting, which I completed on 6/8/2023 10:00 AM PDT.   I opened two separate tickets to request help getting my fingerprint results expedited and entered (INC5135341 and INC5165296).  Both tickets were closed without resolution.  ********** I was told to simply wait.  Neither time did Arise reach out to First Advantage to see what the issue was, neither time did Arise even ATTEMPT to find out if there even was an issue.  The tickets were closed within hours.  
  
  On the second ticket, INC5165296, Arise stated "Resolved notes: The agent was removed from the course due to the ** credentials not being returned to Arise prior to the class start date. You may express interest in a future ** opportunity."  They refused to issue a refund for the $30 background check fee.  I have been checking my portal for "other opportunities" but there are none.  Not a single one.  I have attached screenshots. I forwarded these screenshots along with my CSP ID ********* to ************************************* (who was the person I was speaking with on the phone at the time) and she said she would "look into it" for me.  It has been three days and I have heard nothing regarding this incident, no further contact has been made either by email or by phone.  No new ticket has been opened on my behalf.  No further instructions have been given.  
  
  I am still waiting for Arise to make good on their promise to look into this issue of no client opportunities being available for me to enroll in.  the background check that I completed is supposedly good for 3-6 months, so I need to get this issue resolved before that time runs out.  Either Arise has to fix whatever is wrong with my portal/profile that is preventing me from seeing the available client opportunities so that I can actually enroll in a class;  or they need to refund the $30 they took from me.  I would like to receive some type of communication from Arise regarding this situation.

  
  Sincerely,
  
  *****************************

  Business Response

  Date: 08/16/2023

  Our records indicate that *****************************, owner and operator of Darthside LLC, resides in a state that Arise does not conduct business. As a result, she is no longer eligible for the opportunities that are available via our portal.

   

  Customer Answer

  Date: 08/22/2023

   
  Complaint: 20296733
  
  I am rejecting this response because:

  Arise contacted me regarding my incident, citing that the class had filled up before my fingerprinting results were returned.  This was something completely out of my control, and solely the fault of their third-party vendor, who is well-known among arise agents to be difficult to work with and slow with their responses.  They have, in the past, failed to submit crucial paperwork, causing agents to fail their background checks or fail to complete the enrollment prerequisites in time.  These are background checks that the agents themselves pay for out of pocket.  Arise has continued to utilize their services despite numerous complaints.  But I digress.
  
  Arise advised me to try enrolling in another opportunity as the background check that I had paid for is good for 3 months.  I have since been trying to enroll in various opportunities, but it appears that I am locked out of every single one of them for reasons unknown to me.  See attached screenshot.  This client is the very same one I had attempted to enroll for previously, and now suddenly I am not eligible for this opportunity?  I have tried to reach out to Arise support and they have not been able to assist me in this matter.   I am very, very dissatisfied with the response by Arise in this matter, and they have not done anything at all to assist me or make any attempt to rectify the situation.  In fact, aside from one single attempt to speak to me regarding this incident, I have been completely ignored and all the emails I have sent to the lady I spoke with have gone unanswered. 

  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 09/07/2023

  If I am, indeed, ineligible for client opportunities because I [quote] reside in a state that Arise does not do business in, then why did they have me undergo their background check and fingerprinting process -- which I paid for -- and at no time during this process did anyone tell me I was ineligible for employment due to my state of residence?   This is a scam.   This is so beyond unacceptable.  I am so angry that this is the "accepted" solution.   They should, at the very least, refund my $30.