Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My first week of servicing for Arise was the week of 5/24/2023. I have been taking calls every week since then and have not been paid. The first revenue cycle that I was to be paid on was 6/8/2023. I was never paid. I contacted live support via chat and they said I needed to change my account info because my account had closed and my funds would be sent by the next pay cycle. I did so, the next payment cycle arrived on 6/26/2023 then I was told that the bank didn't accept ach payments and the money was sent back and I would have to wait another payment cycle. So I changed my account info again. The next day or so my account info was changed to an account I have never heard of. I made an incident report but no one has reaced out to me in regards to the issue. So I took pictures and changed it back to my correct account info. It was changed again unbeknownst to me I changed it back last week. Today 7/24/2023 was another payment cycle at 2:03 a.m est I received an email that my account info has been updated. I checked my bank account info on the ******************** platform and it was changed to an entirely new account that was not mine nor the other fake one used before. I still have not received any revenue. Is this legal? Should legal action be taken? I cannot continue working with no pay. I am a single mother who is 8 months pregnant please help me resolve this issue. I really don't want to give up this opportunity I have worked so hard to attain. But this is unsettling that someone can tamper with sensitive information at will and so little is being done. My family's well being is at stake I went into the hole to start my own business with Arise. Please help.

  Business Response

  Date: 08/21/2023

  Arise is in contact with ***************************** and we are working to resolve her issue.

  Customer Answer

  Date: 08/23/2023

   
  Complaint: 20371355
  
  I am rejecting this response because:
  

  I was contacted in regards to my issue on 8/21 and was told that I would be called back with a solution the following day, 8/22,  but was never contacted.  My issue has not been resolved I am still owed for pay periods 5/24/2023- 7/15/2023. Thus, I am not satisfied with this response.

  Sincerely,
  
  *****************************

  Business Response

  Date: 08/29/2023

  This has been resolved.

• Initial Complaint

  Date:07/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied to a client under Arise Virtual Solutions and I was marked a enrolled. I was notified that my class would start Monday 7/24. As I was preparing to start, I logged on to my portal today to find out that I have been Unenrolled from the Job opportunity. I was unenrolled without any type of notification, when I reached out to the virtual assistants they kept saying that I would have to wait until the client offer the course again because I was unenrolled due to class being full. That didn't make much sense to me because I turned in all my documents and finger print information in on time. I EVEN marked as enrolled on the portal. So I was basically already in the class and was taken out. I asked to speak with a supervisor and I was told that no supervisor was available since it was after 4pm... That is another issue I have, why is there not a night shift supervisor to properly handle and correct issues. This has become very discouraging because I need to work and opportunities are not being posted on the portals every month. The whole month of June only one client became available and that filled fast. I want there to be some type of professional structure with Arise. No one wants to live with uncertainty. I would like this issue to be resolved ASAP and placed back into the client course I was removed from.

  Business Response

  Date: 08/09/2023

  Arise has communicated with ***************************** and this issue has been resolved.

• Initial Complaint

  Date:07/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 18th, at 11:30 I was logged onto Arise.com and saw a randomly posted Opportunity Announcement and enrolled in a Certification Course for the announcement for WEC Energy as a CSR as a sub-contractor. At 3:30 pm I got an e-mail from First Advantage asking me to kick-off a Background Check. I had begun part of the **** process at 11:30am. Neither Arise nor First Advantage alerted me I would receive an e-mail with drug screening requirements. At 4:35pm I got an e-mail with a confirmation and five donor sites. The sites, LabCorps, stop screening at 3pm. First Advantage included the following statement in red; "If a collection site is listed below, you are required to use the listed site. DO NOT contact the ************************** for a collection site change as it will not be approved." I made an appointment online with LabCorp location closest to me. I contacted Arise via Ava **** and chatted with a woman in Registration Support. She said I could not change the location and more importantly that Arise had to have the result from First Advantage by 8am 7/25. At almost 9pm on 7/18 I got an e-mail from ******** at Arise". I did not see it until 7/19 however. Contrary to First Advantage's statement in red she highlighted this statement in yellow; If you need to request a new location, please call the scheduling center at ************ to request a new location. She also contradicted Arise's own chat information; " Drug Screen must be taken by the 24th." After cancelling personal plans I went for the drug screen. LabCorb has you electronically sign for the urine donation - they hand you the Urine Chain of Custody Form after you pre-sign! It did not have my phone number(s), birthdate, or Arise's phone or fax #s for confirmation # *********. I asked ******* about the missing information before leaving and they said they were not responsible, that the scheduling party, Arise, was. And they could not contact them. First Advantage nor Arise would fix it.

  Customer Answer

  Date: 07/26/2023

  Why is my complaint invalid? Arise Virtual Solutions registered me for a drug screening required to attend a **************** Certification Course but failed to provide the required information for a Urine Chain of Custody Form generated at the LabCorp donor site- my phone number and birthdate.  And the site I was sent to illegally added my signature to the form without my permission and would not correct the omissions - add my phone number and birthdate. As a result the Medical Review Officer at First Advantage would not discuss my drug result with me. Clearly, on the form, Arise Virtual Solutions left off its contact numbers - phone and fax - all 9s were where a phone number should be, and all 0s were where the fax number should be. I contacted the Arise company via Arise.com - Ava ***** It refused to inform management that its employee was not generating the drug screen registrations for myself and possible ***************************** the WEC Energy **************** Opportunity correctly. We have committed our personal time visiting Arise.com, watching for Opportunities, then enrolling - going through several steps - including a drug screening, then waiting for the course to begin. A second Chat visit got an IncTicket generated, *******, but Arise has not responded in a timely manner - the course starts July 31 and I do not know if I am receiving the required letter from the Instructor on Friday, 7/28, confirming my attendance and the link to the zoom virtual classroom - which has not been added to my opportunity tag on the Arise.com platform yet.  

  Business Response

  Date: 08/09/2023

  Arise is in communication with ***************************** and has advised of the reasons for the issues. There is nothing further that can be done at this time.

  Customer Answer

  Date: 08/14/2023

  Arise Virtual solutions has never reached out to me about the issue by e-mail or phone. The *** Ticket I generated in AVA **** (enrollment Support) has not been responded to and was closed by someone without any resolution. Instead all I received was an e-mail from First Advantage for another Drug screen. But the same problem still exist - LabCorp has not corrected the Urine Chain of Custody Form - Step 4. the omission of the donor's contact telephone number and the donor's birth date. And it still affixes donor's signatures to the form in Step 4 without their permission. Because I knew how they obtained my signature previously, under false pretenses, I would not electronically sign their device until they showed me the form! See copy of attached new Urine Chain of Custody Form. (Note I e-mailed picture of form to me but it did not reach my e-mail inbox in time to attach to response)

  Customer Answer

  Date: 08/14/2023

  See attachment below - Urine chain of custody form to attach to previous response

  Customer Answer

  Date: 08/16/2023

   
  Complaint: 20355239
  
  I am rejecting this response because:

  see previous messages sent
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 08/25/2023

  Arise is in communication with *****************************, in an effort to get this situation resolved.

• Initial Complaint

  Date:07/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since May 2023, I have asked Arise to deactivate my account and to unsubscribe me from their email newsletter. Emails have been sent and I have spoken to several chat specialists. Each time they advise me to send an email. I no longer want to be associated with the company but they refuse to fulfill my request of deleting my information from their database. I would like to no longer receive any correspondence about job opportunities as they are not of interest to me.

  Business Response

  Date: 07/28/2023

  Arise will process this request and notify ********************.

  Customer Answer

  Date: 07/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********************

• Initial Complaint

  Date:07/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I "enrolled" (i.e., applied for a position) in a class that was supposed to start on 7/10/2023. I was required to complete a background check -- for which I was charged $30. I passed the background check. I was required to be fingerprinted. I completed this step on 6/8/2023. I contacted Arise on Mon, Jun 12, 5:58?AM because the fingerprinting step was still showing incomplete. Arise opened an "incident" (INC5135341) but closed it within hours, stating that there was still time for the fingerprinting results to come in. On Thu, Jun 29, 7:13?AM I received some documents to sign pertaining to the position/class I was applying for. I contacted Arise again on 07/07/2023 because the fingerprinting step was still showing incomplete, and I spoke to a representative who assured me that my name was on the class roster and I should hear from my instructor. Today is 7/10/2023. I contacted Arise support again and this time the agent told me that the class was full and I was not in it. They provided NO assistance whatsoever in getting my incident resolved, and they are completely unapologetic about the fact that I was supposed to start earning a paycheck by August, but now I have nothing. I would like this crooked company to return the $30 they charged me for my background check which is completely useless to me now since I refuse to work with them after this horrible experience.

  Business Response

  Date: 07/24/2023

  Arise is in communication with ***************************** and we are investigating her issues.

  Customer Answer

  Date: 07/27/2023

   
  Complaint: 20296733
  
  I am rejecting this response because:

  I was contacted by Arise on Mon, Jul 24, at 3:13?PM (3 days ago).  I explained that I had begun the enrollment process for the upcoming class ** ************************ ******* in April 2023.  I paid the $30 fee for the background check, which was to be conducted by a third party called First Advantage.  Please let it be known that I have had multiple incidents with First Advantage where they have failed to provide documentation and/or background check results in a timely manner, resulting in CSPs (agents) who were registered through my IBO (virtual call center) being unable to successfully enroll in classes or client opportunities as a direct result of First Advantage's failure to complete their background check process in time.  Despite this, Arise continues to utilize their services and does not give CSPs the option to use another, more efficient service.  CSPs are sometimes told to contact First Advantage directly to follow-up on their background checks, but there is really no ability to control whether or not First Advantage will actually complete their process in time or not.  In my case, I was never told to contact First Advantage.  I reached out to Arise Enrollment Support multiple times and was told to simply wait.  I specifically contacted Arise Enrollment Support TWICE regarding the results of my fingerprinting, which I completed on 6/8/2023 10:00 AM PDT.   I opened two separate tickets to request help getting my fingerprint results expedited and entered (INC5135341 and INC5165296).  Both tickets were closed without resolution.  ********** I was told to simply wait.  Neither time did Arise reach out to First Advantage to see what the issue was, neither time did Arise even ATTEMPT to find out if there even was an issue.  The tickets were closed within hours.  
  
  On the second ticket, INC5165296, Arise stated "Resolved notes: The agent was removed from the course due to the ** credentials not being returned to Arise prior to the class start date. You may express interest in a future ** opportunity."  They refused to issue a refund for the $30 background check fee.  I have been checking my portal for "other opportunities" but there are none.  Not a single one.  I have attached screenshots. I forwarded these screenshots along with my CSP ID ********* to ************************************* (who was the person I was speaking with on the phone at the time) and she said she would "look into it" for me.  It has been three days and I have heard nothing regarding this incident, no further contact has been made either by email or by phone.  No new ticket has been opened on my behalf.  No further instructions have been given.  
  
  I am still waiting for Arise to make good on their promise to look into this issue of no client opportunities being available for me to enroll in.  the background check that I completed is supposedly good for 3-6 months, so I need to get this issue resolved before that time runs out.  Either Arise has to fix whatever is wrong with my portal/profile that is preventing me from seeing the available client opportunities so that I can actually enroll in a class;  or they need to refund the $30 they took from me.  I would like to receive some type of communication from Arise regarding this situation.

  
  Sincerely,
  
  *****************************

  Business Response

  Date: 08/16/2023

  Our records indicate that *****************************, owner and operator of Darthside LLC, resides in a state that Arise does not conduct business. As a result, she is no longer eligible for the opportunities that are available via our portal.

   

  Customer Answer

  Date: 08/22/2023

   
  Complaint: 20296733
  
  I am rejecting this response because:

  Arise contacted me regarding my incident, citing that the class had filled up before my fingerprinting results were returned.  This was something completely out of my control, and solely the fault of their third-party vendor, who is well-known among arise agents to be difficult to work with and slow with their responses.  They have, in the past, failed to submit crucial paperwork, causing agents to fail their background checks or fail to complete the enrollment prerequisites in time.  These are background checks that the agents themselves pay for out of pocket.  Arise has continued to utilize their services despite numerous complaints.  But I digress.
  
  Arise advised me to try enrolling in another opportunity as the background check that I had paid for is good for 3 months.  I have since been trying to enroll in various opportunities, but it appears that I am locked out of every single one of them for reasons unknown to me.  See attached screenshot.  This client is the very same one I had attempted to enroll for previously, and now suddenly I am not eligible for this opportunity?  I have tried to reach out to Arise support and they have not been able to assist me in this matter.   I am very, very dissatisfied with the response by Arise in this matter, and they have not done anything at all to assist me or make any attempt to rectify the situation.  In fact, aside from one single attempt to speak to me regarding this incident, I have been completely ignored and all the emails I have sent to the lady I spoke with have gone unanswered. 

  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 09/07/2023

  If I am, indeed, ineligible for client opportunities because I [quote] reside in a state that Arise does not do business in, then why did they have me undergo their background check and fingerprinting process -- which I paid for -- and at no time during this process did anyone tell me I was ineligible for employment due to my state of residence?   This is a scam.   This is so beyond unacceptable.  I am so angry that this is the "accepted" solution.   They should, at the very least, refund my $30.

• Initial Complaint

  Date:07/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the last 3 months I have been trying to start up with arise. When I first signed up, I was trying to start with two companies. One on May the other class in July. So, I put in the $30 for the background check and then it wouldn't let me sign up for the next one unless I pay $30 again. The first one sent me an email to complete the background check that wouldn't open. So I reached out to arise I thought it was resolved when I received the second one I thought it was for the first one, but it was for the one that was more than 60 days out before starting. I kept trying to contact them to see why I didn't see my course anymore. No one knew why at first. Finally someone said I failed a background check because I didn't complete it. The background for the second company came back eligible. So they applied the eligible background to both. However they will not allow me to start the class after they found out 5 days prior to start date I was eligible to start. Now I'm on the second company where I passed the background and pass the fingerprint and it took a whole month and today is the day that the course start for the company which is July 10th. They still haven't updated my account for completing enrollment. I reach out to them on Friday after they close my ticket and it wasn't resolved and they sent me a message saying problem resolve and the problem is still sitting there today when I open up my account. It seem as if they get my money for the background check but I never can even start a course to work for the companies that I select. It's always some information that isn't passed on to me to complete or I complete everything but they don't update my account. And for the record it has been a nightmare getting someone to respond to an email in a timely fashion or connect to a live chat. I feel they are purposely collect the money doing background checks but it never goes any further, always too late to respond. I was looking forward to working with this company.

  Business Response

  Date: 07/24/2023

  Arise has communicated with Ms. *************************** and we are assisting with her issues.

  Customer Answer

  Date: 07/26/2023

  Dear Better Business bureau,

   

  One ********************** has reached out to me. When I try to go ahead and continue registering I ran into another error message so I'm working with her to see I am not going to withdraw my complaint until I am successfully enrolled in a class without the complications. As of now I cannot withdraw until I see that the company is actually assisting and helping people to do what they offer. And what arise offer is an opportunity for a person to work for themselves.

  Customer Answer

  Date: 07/28/2023

   
  Complaint: 20296535
  
  I am rejecting this response because:

  One ********************** has reached out to me. When I try to go ahead and continue registering I ran into another error message so I'm working with her to see I am not going to withdraw my complaint until I am successfully enrolled in a class without the complications. As of now I cannot withdraw until I see that the company is actually assisting and helping people to do what they offer. And what arise offer is an opportunity for a person to work for themselves.
  
  Sincerely,
  
  Jawana F

  Business Response

  Date: 08/25/2023

  Arise continues to work with ****************************************, to get her issues resolved.

  Customer Answer

  Date: 08/25/2023

  After having two people reach out to me from arise, who assured me if I experience the same issues to contact them. I kept getting voicemails. I have received the same Docu-sign after completing it about three times. I was told my fingerprints and background from the previous month can be used. I refuse to take time from my paying job to redo fingerprints that are already processed for the same company to chase a myth. After several chats, cases and emails I have just watched what I believe to be true about this company to be true. I was concern about free labor at first but in my case I know also concern that I have given my personal information. I want people to know and my 2nd $30. Dollars back. Wasted my time and money. I also purchased a computer system to pass their requirements. It is just wrong. Thankfully it didn't break me but will people give their last to do work from home.

  Customer Answer

  Date: 08/28/2023

   
  Complaint: 20296535
  
  I am rejecting this response because: I have gone through a long drawn-out process to where I'm back at square one where it was hard to get in touch with someone and kept playing phone tag. I'm no longer interested in the facade of them trying to act as if they're assisting. It will be insane to keep doing the same thing over and over again expecting them to give me a different result when the same thing is being done. I refuse to keep doing a DocuSign after the fourth time. I refuse to keep trying to call and ask for assistance with steps that had already been done and not reflecting on my process for the prerequisitions. I find it that I'm being missed on the phone conveniently to the point where now I don't even bother to call her back because it has already passed and I am no longer in the position to jeopardize my paying job for a job that will not even pay me for a whole month. Finding out also that even after the month there's a possibility that it'll be hard for me to get ours. So I will go from 5 days a week training with hours that I'm not being paid, to barely getting any hours at all. I was told that maybe it was because of the brand that was chosen. I am finding that it doesn't matter which brand I choose there's an issue with prerequisitions. Or, just signing up for it so that being said no my issue is not being resolved. The same way it wasn't resolved when I had kept getting incident reports and then an incident report for the incident report and so on. So no I have just been strung along to believe that I will be assisted. I stand by my former complaint I even advise *********************** that I will not retract my complaint unless I saw that it was something different. Each time she called it was doing the time that she knew that I was working each time I called which is her job to actually assist I can never get her or the phone at one point said it was not even in service and then it just kept going straight to voicemail. I understand that she has a lot to do and she probably can't answer me when I call and I can't answer her when she call but it still doesn't change the fact that when I called several times before I had not heard a respond until I said I'm done and I stand by what I had put on Better Business bureau. So no I am not answering the calls anymore because it is already close to the start date while I would be told I will have to wait again or the classes are full. So I am no longer interested in working for free for something that is so tedious to try to actually complete after completing. I am no longer interested in working for free only to not get any hours afterwards after paying for background check and investing time with no pay. For a whole month. So I take the complications as a warning to no longer try to proceed.
  
  Sincerely,
  
  ****************************************

  Business Response

  Date: 09/18/2023

  Arise continues to work to resolve this time sensitive issue. The case remains open.

• Initial Complaint

  Date:06/22/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with this company for employment, and the company I signed up with, conducted a PC hardware test which was necessary for employment and concluded my internet was an issue. I was offered an employment opportunity with another company under the Arise platform and needed to close my account in order to proceed with the new offer per company policy. For over two weeks I called and sent email without one single response. They cost me a job. There is no accountability here at all the business lists several contact methods, emails, and numbers but all I ever got was silence and voicemail.

  Business Response

  Date: 07/03/2023

  Arise has communicated with ************** and the issues has been resolved.

• Initial Complaint

  Date:06/13/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Registered with this company around May. Started training with Agero 6/12/23. Was able to log in to all my sites with no issue. Next day, I can't log in to anything and nothing works. I can't get any help because I need to be logged in to have access to support, that makes no sense. I have already paid $30 for a background check and will be reporting this company to my bank so I can get a refund. You'd a company that was doing work from home before it was cool would be more stable.Scam site with scam Ibo's

  Business Response

  Date: 06/26/2023

  Arise is in receipt of the complaint filed by ***********************, but have not been able to make contact. A voicemail was left and we can be reached at the number provided.

  We are currently researching this matter and will advise *********************** once we have gathered all details.

• Initial Complaint

  Date:06/12/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Arise is a virtual platform for Clients who need CSRs to assist in various call types. Once a CSR is Certified by the Client's Instructor (CSRs attend virtual classroom training - 4 hours a day (Business) for about 4 weeks - 20 days and complete self-paced modules outside of class) they can use the platform to schedule service intervals for the client with Starmatic. An interval is 30 minutes and based on an SOW the number of intervals available to a CSR is regulated by the Client. And they use the Arise Platform and Secure Desktop and VPNs to service the Client's customers or members.After investing in office equipment and technical equipment - Desktop PC and two monitors meeting specific requirements to meet an Enrollment Opportunity's requirements, complying with pre-screening requirements, waiting about three weeks for the NON paid course to begin, and spending 40+ hours of time in class and doing self-paced assignments outside of class, Arise sent requests for a background check and drug screening to students in the course that started on May 22, 2023. Students attempting to be certified had until Monday, June 12th, 2023 to complete the drug screening. The results had to be sent by another business, First Advantage, to Arise before class started at 9am on Monday. When I contacted First Advantage, and got a Case Number - ******** - they said they did not have the correct number. Somehow First Advantage had an old phone number from over seven years ago - ************. They said that was the reason my results had not been supplied by the required date. My guess is they obtained this phone number from their background information. I provided my correct phone number, ************** when I checked in at the clinic performing the Drug Screen. I also supplied Arise's Reservation I.D. number. I also supplied my phone number to First Advantage when I completed the Background Report . Now I can't contact Arise to correct this and lost my status in the course.

  Business Response

  Date: 07/03/2023

  Arise has communicated with ***************************** and we are working to resolve his issues.

  Customer Answer

  Date: 07/05/2023

   
  Complaint: 20176254
  
  I am rejecting this response because:

  Arise Virtual Solutions had someone named *** contact me by Phone in the afternoon on July 3rd, 2023. After I submitted my complaint to the BBB Arise took negative actions against me. It blocked me from the Arise Platform preventing me from seeing new Client Certification opportunities. ****** helped me be able to re-set my password and log in through Arise.Okta. I had asked Registration per ********** enrollment support, which referred me to the Registration Team, but they would not assist me - so I e-mailed ****** and was able to log in. 

  But once on the site my status had been blocked from seeing opportunities and my  Sole Proprietor status had been changed. When I reviewed my Profile - under Contact Information - all my actual contact information had been removed and replaced with the following negative code: Code :39dc384d-6f3c-4a87-ad61-1314dc3895f8 [ 403 ]. I have asked *** to have this removed, ********** enrollment support, the Registration Team, and had an Incident Ticket created - INC5156960. But the ticket is inadvertently within less than two hours after being opened or re-opened before any Correction Action is taken or I am even contacted. the code above {403} still has not been removed and/or the person identified who added it to my Profile and the person at Arise Virtual Solutions who can remove it has not been contacted and/or has not removed it even if they have been contacted by *** or the other support services.

  An employee at Arise Virtual Solutions named ***************************** has closed the support ticket, INC5156960even though the issues are not addressed or corrected. ****** posted under the ticket, for example; "ResolvedwasEscalated to Other Arise ****** I even responded when re-opening the ticket that I am a  Sole Proprietor and that the  Code :39dc384d-6f3c-4a87-ad61-1314dc3895f8 [ 403 ] had not been removed from my log-in page. But she closed the ticket again anyway. My page has not been restored to my proper status, the negative code removed, and my contact information re-stored (I cannot edit my information with the code there). Ava **** sent to IT earlier who said he/she could not remove the code but that he believed it meant I had been a "no-show" for the first day of a course after enrolling. That is completely false. 

  I have tried to get cooperation from the client - Modivcare, per its contact information provided in required modules in its Workday site that CSRs are required to complete to get certified. There is a disconnect between who at Arise Virtual Solutions and who at Modivcare communicate with and discuss issues that need resolved. But ***, ******* or other departments have not identified how the Code was put into my page and who changed my status  as a Sole Proprietor and is blocking me from new opportunities when they are available. And the problem has not been corrected. CSRs have to check daily and enrollment is first come first registered until seats are filled at usually about 40 students. But I am still blocked after I made made major commitments to Arise Virtual Solutions in order to service on its platform. My Agent ID # is *******.

  Someone at Arise who must be aware of the issues I am having, after contacting the BBB and opening INC5156960, and shared my contact information with a competitor of Arise Virtual Solutions and they reached out to me to work for them as a CSR. I never heard of them before or had ever contacted them before. 

  Sincerely,
  
  *****************************

  Business Response

  Date: 07/28/2023

  Arise is in communication with ***************************** and are making every effort to resolve his concerns.

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  beyond frustrated at this point. i have been with this company for over 5 years and seems like they cant get anything correct! I signed up for the bundle plan which would cover two courses. i successfully completed one and was never added into the second one! The second offer was supposed to pay $20 hourly and because of so called investigations for over 2 months now still have yet to be added to the training class! I paid for a background check 2x! and still not taken care of this situation. in contact with support and customer success management to only get a dead end and no one knows what the left side is doing with the right side! I see why the company is being investigated at this point and its really sad because this was the best company to work for in the beginging times with **** or ********

  Business Response

  Date: 06/26/2023

  Although we have not communicated with *************;********, a voicemail was left wit a number to contact an Arise representative directly. Arise is in receipt of this complaint and researching the issue.

  Customer Answer

  Date: 06/27/2023

   
  Complaint: 20175875
  
  I am rejecting this response because: I have no voicemail or calls missed regarding this at all. Telephone number is **********
  
  Sincerely,
  
  Shalimar Kruzshak

  Business Response

  Date: 07/07/2023

  Arise is now in communication with ************************* and we are investigating the issue.