Reviews

Review Details

• Review fromCrystal B

  Date: 07/30/2025

  1 star
  I wish I could give this no **** stars ordered march 25 2025 and it's now July 30 2025 and all I have gotten was the runaround they don't even want to give me a refund paid $84 all together they are a scam company
  

  Vital Records Online

  Date: 08/05/2025

  Hello, Crystal.

  Thank you for your feedback. Were genuinely sorry to hear about your frustration and the delay in receiving your birth certificate.

  
  According to our records, your application was successfully submitted, and when you contacted us, our team provided you with the ****************** contact information and the check number used for submission. This was done to help you follow up directly, as your request has surpassed the typical processing time.

  
  While we are not a government agency and do not issue certificates ourselves, we are committed to supporting our customers throughout the process. Delays like these are never the experience we want for you, and unfortunately, once the application is in the hands of the ****************** we are subject to their internal timelines and procedures.

  
  Please rest assured that your order was handled with care and transparency. If you have not yet received your certificate and the ***************** confirms they still have not processed your request, we are more than willing to escalate the issue further.

  
  We appreciate your patience and hope to help you reach a resolution as quickly as possible.

  
  Sincerely,

  Vital Records Online

• Review fromMeryl-Sue R

  Date: 07/29/2025

  1 star
  I generally write excellent reviews, but there is always an exception to the rule. On 4/10/2025, I submit my money and necessary forms to obtain my original birth certificate. It had to be notarized, so there was an additional fee. It is now ********* and no birth certificate. I have emailed and continue to be informed that it is still processing. They told me to call them with any additional questions. The holding time always says 30 minutes. I have held and finally got to speak to a representative this morning. She informed me that my forms are still be processed in ********. She said they mailed my forms to NY on 6/2/2025. Why would it take 2 months to mail my application and then another 2 months for it to be processed in **? I asked to speak to a manager or supervisor and was told this is a designated line and that wasnt possible. I told her I would like a refund and she said it wasnt possible because my forms were mailed to ***I called the NYC Board of Health and Vital Statistics. They couldnt access my application. I was told that Vital Records Online is not a reputable company and that is why they dont recommend them.From the many online reviews I have read, I am not the only one with this issue. It shouldnt take 4 months to receive a birth certificate!!!Something needs to be done to shut down this fraudulent company. Perhaps a class action lawsuit is in order.
  

  Vital Records Online

  Date: 08/05/2025

  Hello, *****.

  Thank you for sharing your concerns. Were very sorry to hear about your frustration and the delays you've experienced while waiting for your birth certificate. We understand how important this document is and how disappointing this situation must feel.

  
  To clarify, your application was successfully mailed to the ************************** on June 2, 2025, after all required documents were received and reviewed, including the notarized form. As stated during your call with our team, applications are processed by the government office on a first-come, first-served basis, and unfortunately, we do not have control over their internal timelines or how quickly they update their systems.

  
  We understand that you contacted the ************************ and were told they had no record of your application. Its important to note that in some cases, there may be a delay between when applications are received and when they are entered into their system and made available for lookup. This does not necessarily mean the application is missing, but rather that it is still in queue awaiting review.

  
  While we are not affiliated with any government agency, we are a third-party preparation and support service dedicated to helping customers navigate this process. We take great care in ensuring all applications are submitted correctly and securely.

  
  We genuinely regret that you feel let down by this experience, and we assure you that our team remains available to provide updates and support as your request continues through the states processing timeline. If your application exceeds the estimated processing window, we will gladly assist in following up directly with the ***************** on your behalf.

  
  Please feel free to reach out again if you have further questions or need any additional assistance.

  
  Sincerely,

• Review fromDeborah F

  Date: 07/24/2025

  1 star
  Horrible service. Paid $70 on 6/13. Still do not have my birth certificate. Getting the run around. This place is a scam DO NOT USE THEM!
  

  Vital Records Online

  Date: 07/30/2025

  Hello, *******. 

  Were sorry to hear about your frustration and delay. We understand how important it is to receive your birth certificate in a timely manner, and we apologize for any inconvenience caused.

  
  Our records show that your application was submitted for validation and sent to the appropriate ***************** as requested. While we do not issue the vital records ourselves, we work to assist with the document preparation and ensure your application is correctly completed and submitted.

  
  Processing times can vary depending on the state and local office. However, were happy to continue monitoring the status for you and provide updates as needed. Please dont hesitate to reach out to our customer support team directly for further assistancewere here to help.

  
  Sincerely,
  Vital Records Online

• Review fromLucille C

  Date: 07/24/2025

  1 star
  They stole my money a fraudulent bunch beware document seekers
  

  Vital Records Online

  Date: 07/30/2025

  Hello, *******.

  Were sorry to hear about your experience and appreciate you bringing this to our attention. We want to assure you that we do not engage in fraudulent activity of any kind. Our goal is to provide document preparation services to help customers navigate the application process more easily.

  
  According to our records, your application was successfully prepared and submitted to the corresponding ****************** and you were advised of the standard processing and mailing times. Additionally, we see that your refund request has already been processed.

  
  If you have any further questions or need assistance tracking your application, please dont hesitate to contact our support team directly. We're here to help ensure you receive your documents as expected.

  
  Sincerely,
  Vital Records Online

• Review fromVicki B

  Date: 07/24/2025

  5 stars
  Website was very easy to navigate in ordering my vital record.

• Review fromTara F

  Date: 07/22/2025

  1 star
  I ordered a birth certificate through VRO 6 months ago! I have got the runaround for months. A 50$ order. Kept getting response emails of no value and several numbers to call. I finally got someone the phone in records and there is no record of my application or order. Just WOW! Also, they are of no help and do not care if you have paid and have a receipt. I didn't think to research Vital Records before ordering from them.
  

  Vital Records Online

  Date: 07/28/2025

  Hello, ****.

  Thank you for sharing your feedback. We're truly sorry to hear about the frustration and confusion you've experienced while trying to obtain your birth certificate. We completely understand how upsetting it can be to feel like you're not receiving clear updatesespecially after such a long wait.

  
  After reviewing your order, we can confirm that your application was submitted in January and officially processed by the health department in March, as the payment check was successfully cashed. This confirms that your request was received and is under the jurisdiction of the issuing agency. Unfortunately, once a request has been submitted, we are unable to access real-time status updates directly from the health department, which can limit the clarity were able to provide during the wait time.

  
  We regret that our support responses didnt meet your expectations and that your experience left you feeling unsupported. While we are a privately owned document preparation service and not a government agency, it is always our goal to make the process easiernot more complicatedfor our customers. Your feedback is being shared with our team to help improve communication and service moving forward.

  
  If you would like us to re-confirm the issuing offices contact details or assist you further in following up with them, please dont hesitate to reach out to us directly at *********************************** Were here to help however we can.

  
  Sincerely,
  Vital Records Online Customer Support Team

• Review fromSheronda W

  Date: 07/18/2025

  5 stars
  Easy to use and very detailed in how to use it.

• Review fromKeati T

  Date: 07/18/2025

  1 star
  They charge your credit card before verifying all of your information. The second step is verifying your information. Once you hit the "confirm verification," It says there is an error; retry or contact them. Horrible experience. They agreed to refund me without trying to help me or fix the problem.
  

  Vital Records Online

  Date: 07/23/2025

  Hello, Keati. 

  Thank you for sharing your experience. Were very sorry to hear that your order did not go as expected and that you encountered technical issues during the verification step of the process.

  
  While its true that payment is collected upfront as part of our secure application preparation service, we understand how frustrating it must have been to run into an error after confirming your information. Our teams intention was never to cause you inconvenience, and once you reached out, we honored your request and promptly issued a full refund.

  
  We apologize that we did not meet your expectations and that we were not able to assist you further before the refund was processed. Your feedback is valuable and has been shared with our development and support teams to help improve the user experience and resolve any technical issues that may impact future users.

  
  If theres anything else we can clarify or assist you with, please dont hesitate to contact us again at ************************************************************.

  
  Sincerely,
  Vital Records Online Customer Support Team

• Review fromCarol P

  Date: 07/17/2025

  1 star
  I started my process with vital records online on March 31, 2025. They immediately took the $69 fee which was supposed to be a $20 fee. I have been back-and-forth with them via email. I spoke to someone today said that my stuff should have been in my possession by July 11 I still do not have it. They advised me to call the health department of ************ ************. I told the woman I think this is ridiculous because I paid you the money and you should reach to them. I did not advise anyone to use this service. I feel like Ive been completely scammed.
  

  Vital Records Online

  Date: 07/23/2025

  Hello, *****. 

  Thank you for sharing your experience, and we sincerely apologize for the frustration and confusion you've encountered throughout this process.

  
  We understand how important it is to receive your birth certificate in a timely manner and how upsetting it can be to feel like you're not getting the support you expected. Upon reviewing your case, we see that your order was placed on March 31, 2025, and that your application was placed on hold due to a missing requirementa clear copy of the front of your ID. Our team followed up requesting that documentation, and as of your most recent communication, weve received it and are in the process of validating your application to proceed.

  
  The $69 fee you mentioned includes more than just the government filing feeit covers the complete preparation of your application package, pre-filled documents, detailed submission instructions, and access to our support team to guide you through the process. However, we understand that this distinction may not have been as clear as it should have been, and we are working to improve transparency across our communications.

  
  Regarding contact with the ******************************, we do encourage applicants to reach out directly once the application has been submitted, as state agencies do not provide status updates to third parties due to privacy regulations. That said, we are always here to assist and clarify any part of the process.

  
  We regret that your experience has led to disappointment and would like the opportunity to make this right. Please dont hesitate to contact us directly at ********************************** with your order number so we can ensure your application continues moving forward.

  
  Sincerely,

  
  Vital Records Online Customer Support Team

• Review fromIrma T

  Date: 07/14/2025

  1 star
  Requested my birth certificate in *********.I have not received it from them!! Also got the run around. They advised to check with my state for the status. Wrong!! City clerk from the state I requested said they cannot check the status of this 3rd party. Don't use Vital records online!! I finally received from city clerks office. Vital records online is probably a scam!
  

  Vital Records Online

  Date: 07/23/2025

  Hello, ****. 

  Were very sorry to hear about your experience and the frustration it caused. Waiting several months for such an important documentespecially when it's needed for time-sensitive plans like travelis incredibly disappointing, and we understand your frustration.

  
  Your request was submitted to the **************************, which currently has one of the longest processing times in the country, often exceeding 19 weeks. Our team did communicate this timeline and explained that once an application is submitted to the health department, the final issuance is solely in their hands. Unfortunately, third-party services like ours are not able to expedite or access real-time status updates from the health department once the request has been submitted.

  
  We're glad to hear you were ultimately able to obtain your birth certificate directly from the city clerk's office. While we regret that our service did not meet your expectations, please know that we are a privately owned document preparation servicenot a government agencyand we strive to assist customers by preparing and guiding them through the vital records process. We are transparent about this throughout our website and communications.

  
  We value your feedback and are actively working to improve communication and set clearer expectations around state-specific processing times. If there is anything we can clarify or assist with further, feel free to reach out to our support team at ************************************************************.

  
  Sincerely,
  Vital Records Online Customer Support Team