Reviews

Review Details

• Review fromEsther K

  Date: 09/24/2025

  1 star
  It is taking much longer than they originally told me. When I try to follow up I still do not get an answer as to when I will receive my document. First they said it would take 6-8 weeks then it is suddenly 4 months. No updates. I ordered in May and still have not received anything (Sept 23, 2025) I have written to them numerous times. In the meantime I ended up investigating how long it takes NY city to process an order for a birth certificate and they told me that this organization is NOT AUTHORIZED to order birth certificates from NY city. I ordered it from the website given to me by *** and received it in 2 weeks. There is something fishy about this website.

• Review fromArmando M

  Date: 09/19/2025

  5 stars
  Needed my birth certificate you can trust vital records to do it.

• Review fromJohn Z

  Date: 09/17/2025

  1 star
  I ordered a copy of my birth certificate 5 months ago. I was told I would receive it from NY DOH by September 2, 2025. I call today (September 17) and old them that I had not received the document. They told me to contact NY DOH directly. I asked why they do not follow up since I paid them for their service. I was asked how do I know I paid. I told them that my credit card was charged. When I called NY DOH and asked about my birth certificate they told me they have never received the request. They suggested another online service that they deal with and I ordered through them.
  

  Vital Records Online

  Date: 09/22/2025

  Hello, ****. 

  We are truly sorry for the difficulties youve experienced and the frustration caused by this situation. We understand how important it is to receive your vital documents and regret that your order has not met your expectations.

  
  According to our records, your application was prepared and mailed to the *****************************. However, since the ***************** controls the final processing and issuance of all certificates, we are unable to confirm the internal status once it reaches their office. This is why our team referred you directly to NY DOH, as they are the only authority who can confirm receipt and processing progress.

  
  We also see that you requested a notarized application packet to assist with your order, which our team emailed for your convenience. That said, we acknowledge that communication could have been clearer regarding next steps and the states role in processing. Your feedback is very important and will be used to improve the way we provide updates to our customers.

  
  If you still wish for us to follow up on your application directly with the *****************, please reach out to our support team with your order number (VRO1800857), and we will escalate your request.

  
  Thank you for taking the time to share your experience.
  

• Review fromEric S

  Date: 09/17/2025

  1 star
  Paid for expedited service. Called them to follow up on order place on July 18th 2025. They said it is out of thier hands and I would probably not recieve what I requested until January of 2025. I called the State of NY and they had no notation of a records request in thier system. I was emailed the paperwork and told I will have my documents within two weeks of them receiving the application and payment at 1/3 the cost.The operator and supervisor I pretty much blew me off and kept refering me to thier website. No where on the home page does it say anything about length of time and NY policy changes.Good customer service would have at least tried to call NY to follow up on the application I put in through ******** need documents call the county you where born in, married in or a loved one passed away in. Much less expensive and much shorter time frame.
  

  Vital Records Online

  Date: 09/22/2025

  Hello, ****. 

  Were sorry to hear about the frustration youve experienced and understand how important these documents are. Please allow us to clarify a few points.

  
  When an application is submitted through our service, we carefully prepare and forward it to the corresponding ****************** At that point, the processing times and issuance are entirely determined by the state officein this case, ********. Unfortunately, these timelines have become significantly extended due to recent policy changes, which are published on our website for transparency. While we always aim to expedite the process, we cannot override the states procedures or shorten their official timeframes.

  
  Regarding your request for a copy of the application, our system does not allow us to provide duplicate application packets once they are submitted for validation. However, your order was processed correctly and forwarded to the ***************** for review.

  
  We regret that your experience with our support team did not meet your expectations. Your feedback will be shared internally so we can continue improving the way we communicate updates and explain the state-controlled nature of the process.

  
  Thank you for sharing your concerns, and we encourage you to reach back out to our support team with your order details so we can confirm the status and assist you further.

• Review fromCharles R

  Date: 09/17/2025

  1 star
  Ordered my wife's birth certificate. Still haven't received it!! Ordered my son's birth certificate. Had to pay for it twice!!!! Finally got it several months after ordering it. Still waiting for my wife's certificate!!!! dealing with these people is like attending a 3-ring circus. They should be put out of business. Absolutely not happy. Totally frustrated.
  

  Vital Records Online

  Date: 09/22/2025

  Hello, *******.

  We are very sorry to hear about your frustrating experience. We understand how important it is to receive your vital documents in a timely manner, and we sincerely regret the delays and difficulties youve faced.

  
  Please note that our role is to assist with preparing and submitting applications to the appropriate ************************* but the final processing and issuance times are determined by the state agency itself. That said, your feedback is extremely valuable to us, and wed like to look into your order details to see what may have caused the delay with your wifes certificate and the duplicate payment issue.

  
  At your convenience, could you please contact our customer support team directly with your order information so we can review your case thoroughly and work toward a resolution? We are committed to doing everything possible to help.

  
  Thank you for bringing this to our attention.

• Review fromBrynn S

  Date: 09/12/2025

  5 stars
  Format of Vital Records and Council origin association office for data with postal resubmission creates confidentiality of personal meta data and confidence for recommendations to **** and passport applications to the only ********************** . Kindest regards *****.

• Review fromCarol E

  Date: 09/12/2025

  1 star
  This company is a scam. They take your money and do nothing. Ive been waiting and waiting for my birth certificate. Somebody needs to put a stop to companies like this who take your money and then lie about getting your certificate. SHAME ON ALL OF YOU WHO SCAM HARD WORKING PEOPLE.
  

  Vital Records Online

  Date: 09/17/2025

  Hello, *****. 

  Were sorry to hear about your frustration and want to assure you that our services are never intended to mislead or cause inconvenience. After reviewing your order, we found that it was submitted in mid-July and is currently marked as Pending Attachment. This status means that additional documentation is required to complete the application and forward it to the *********************** for processing.

  
  Until those required attachments are received, the ***************** cannot issue the certificate, which is why your order has not yet moved forward. We understand how delays can cause concern, and we apologize if this was not communicated clearly enough.

  
  Please reach out to our support team directly so we can walk you through whats needed to finalize your application. Once the necessary documents are uploaded, well be able to proceed promptly with submission to the state.

  
  Your satisfaction is very important to us, and were committed to resolving this matter for you as quickly as possible.

  Thank you!

• Review fromCheryl G

  Date: 09/11/2025

  1 star
  Waited over 27 weeks to get 2 copies of my birth certificate and paid for expedited processing too. Never got docs, and the company took over $100 and did nothing but tell me to call NYS and track it down myself (which I did and was told no order was received). Caveat Emptor.
  

  Vital Records Online

  Date: 09/17/2025

  Hello, ******. 

  Were truly sorry to hear about your experience and the frustration caused. We understand how important timely receipt of vital records is, especially when expedited service has been requested.

  
  Please note that our expedited service is designed to prioritize and accelerate the submission and processing of your application within our system. However, it does not guarantee immediate or next-day delivery, as the actual issuance of birth certificates is solely handled by the ************************************

  Unfortunately, ******** is one of the states with the longest processing times, which can extend for several weeks or even months, regardless of expedited handling.

  
  Rest assured, our team works diligently to facilitate the submission and monitoring of applications, but once submitted, the final processing and issuance remain fully under the control of the *************************

  
  We also sincerely apologize for any lack of updates and for the difficulty you experienced in reaching our customer service team. We are actively working on improving our communication channels to provide clearer updates throughout the process.

  
  If youd like, wed be glad to review your specific case directly. Please reach out to us with your order information so we can assist you further. Your satisfaction is important to us, and were committed to resolving your concerns to the best of our ability.

  Thank you!

• Review fromWayne P

  Date: 09/10/2025

  5 stars
  Exactly what I was looking for, thanks. Very easy to fill out.

• Review fromSonia T

  Date: 09/09/2025

  1 star
  The company is rude and don't understand that all states use different versions certificate or licenses and refuse to proceed unless I give a certificate. I called vital records to confirm that the license is valid. These people are out of country.
  

  Vital Records Online

  Date: 09/15/2025

  Hello, *****. 

  We are sorry to hear about your frustration, and we would like to take this opportunity to clarify what occurred with your application.

  
  When you first contacted our support team, you were asked to provide a clear, full-size copy of your marriage certificate, as this is the standard document required by state health departments to process a name change request. You provided a marriage license and explained that in your county, this document is the only one issued. Our team requested additional confirmation to ensure that the document would be accepted by the state vital records office, since in most cases licenses and certificates serve different purposes.

  
  You then spoke with one of our supervisors, and to better assist you, we arranged a three-way call with the Bell County Clerks office. During that call, the deputy clerk confirmed that Bell County only issues marriage licenses and that the document you had was valid, signed by a judge, included an issue date, and carried the official seal. Based on this confirmation, we understood your request to proceed with the application.

  
  However, after further discussion, you expressed that you no longer wished to continue with the process and requested a refund. As a resolution, our team issued a full refund for your order.

  
  We regret the inconvenience you experienced, but we are glad we were able to provide clarification and ensure that your order was fully refunded.

  Thank you!