Reviews

Review Details

• Review fromBenjamin G

  Date: 08/25/2025

  1 star
  Pretty sure this is a scam, but will wait a bit longer before issuing a formal complaint. My record has been processed for over a month now. When I called, they told me the state of my birth's health department would mail me my records but it's been longer than the window they said it would take and I still have no shipping conformation. They also hung up on me multiple times when calling customer service. Very jarring and shady customer service experience. I would steer clear.
  

  Vital Records Online

  Date: 09/02/2025

  Hello, ********. 

  Were sorry to hear about your experience and we appreciate the opportunity to clarify. Your application was successfully submitted to the ***************** of your state of birth and remains under their review. Processing and mailing times are determined by the *****************, and unfortunately, they can sometimes extend beyond the estimated window due to their workload or internal delays.

  
  We understand how concerning it can feel to wait without confirmation, but please be assured that your order is not a scam. Our role is to assist you with preparing and submitting your application, and once it is in the hands of the *****************, they are the issuing authority responsible for producing and mailing your record.

  
  Regarding the calls, we apologize if there were any disconnections while you were seeking an update. Our team did provide the timeframe based on ***************** guidelines, and we encourage you to reach back out if youd like us to check the current status again.

  
  Your feedback is very important, and well make sure its shared with our team so we can improve the clarity and consistency of our support.

  Regards, 

• Review fromFrancesca S

  Date: 08/22/2025

  1 star
  Do not use Vital Records online VRO) , they are NOT an approved vendor with *** and there is no way to a track order with the *** health ***** directly. I ordered a marriage certificate on Jan 31 2025 and as of today August 22, 2025 I still don't have it. I called Vital records online yesterday to ask my status show completed but pending task. They are unable to tell me if I will get a certificate or not. They told me to contact the health department although I paid them to process. I reached out to *** and they said Vital Records Online (VRO) is not one of their direct vendors and therefore they are unable to provide me with a status . They said I should have used a company called Vital Chek instead. I called VRO and told them *** cannot track their application. Apparently, all VOR does is sends your application with a check and thats the extent of their responsibility. They submit your application via mail with no guarantee that you will actually receive your document. I asked VOR to check to see if the check they sent cleared, which they resisted but finally checked and said it didnt. I asked them to stop payment on the check and refund my money but they refused. They wanted me to call back *** and give them the check number to track it. Come on really??! They expected a government agency who has a wait time of 24 weeks to find an envelope with a check that hasnt been cashed. Give me a break. Do yourself a favor and just use vital chek. Unfortunately, I thought VRO was an approved vendor that worked directly with the state. They should state on they site they are not an approved vendor.
  

  Vital Records Online

  Date: 08/28/2025

  Hello, Francesca. 

  We are sorry to hear about your experience and we appreciate the opportunity to provide clarification.

  
  Vital Records Online is an independent document preparation service and is not affiliated with the ***********************************, VitalChek, or any other government agency. Our service is designed to assist applicants by preparing their application, providing pre-filled forms, tailored instructions, and ensuring that all necessary supporting documentation is included before submission. For this reason, our website and terms of service clearly state that we are not a government office or approved vendor, and that the processing and issuance of certificates rests solely with the *****************.

  
  In reviewing your case with our customer service team, your application was placed on hold pending verification of the relationship between the person of record and the applicant. This type of verification is sometimes required by the ***************** in order to comply with eligibility requirements before a marriage certificate can be issued. We understand how frustrating additional documentation requests can feel, but these steps are necessary to ensure compliance with state regulations.

  
  Regarding the check status, our records show that the application package and payment were submitted to the ************************** by mail. However, as explained during your calls, the ***************** may take several weeks to process incoming mail, deposit payments, and update application status. If the check has not yet cleared, it means the ***************** has not yet begun processing the application. While we do not have access to their internal tracking system, we provided you with the check number so you can reference it with the ***************** directly. This is the standard procedure since only the government office can confirm the status once the package is in their possession.

  
  We also regret that you were dissatisfied with the refund policy. As outlined in our terms of service, applications that have already been prepared, processed, and mailed on your behalf are non-refundable. This is because the service has already been rendered once the application is delivered to the government office.

  
  We completely understand your frustration with the delays, and we regret that the experience did not meet your expectations. Our team remains available to assist you in confirming the relationship documentation requested, provide the *****************s direct contact information again, and help you with the next steps in following up on your marriage certificate request.

  
  Your feedback is very important to us, and we will continue working to improve the way we set expectations and support our customers throughout this process.

• Review fromA. T

  Date: 08/20/2025

  5 stars
  Super easy and great service, I was able to get my certificate within just a few minutes

• Review fromDaniel V

  Date: 08/20/2025

  1 star
  Vital Records Online is in no way affiliated with anything. They are just a company that charges you extra to do the work for you. However, I never received my Birth Certificate and when I called 311 in ******** they explained to me that V.R.O is not an ******************* I tried calling the company and they hung up on me. Stay clear away from Vital Records Online
  

  Vital Records Online

  Date: 08/28/2025

  Hello, ******. 

  We regret to hear about your concerns and we appreciate the opportunity to clarify your experience.

  
  Vital Records Online is an independent document preparation service that assists customers with correctly completing, organizing, and submitting their vital record applications. While we are not a government agency and do not claim to be affiliated with the ***************** or any city office, our role is to simplify the process by providing pre-filled applications, tailored instructions, and guidance to help ensure that applications are submitted accurately and without errors that could cause delays. This is why our website and terms of service clearly state that we are not a government agency, and that our service fee is separate from the governments certificate fee.

  
  Regarding your specific order, our customer service ********************** show that your application was processed and submitted to the **************************. Once an application is mailed to the appropriate office, the processing and issuance of the certificate is entirely the responsibility of that government agency. Unfortunately, this means that we cannot control the ****************** turnaround times or guarantee issuance, as these decisions rest solely with the issuing authority.

  
  We are also very concerned to hear that you felt your call was disconnected. Our team is committed to providing respectful and professional service, and we sincerely apologize if your interaction did not reflect that standard. We would encourage you to reach out again through our customer support channels so that we can review your order in detail and assist you with the next steps to follow up directly with the ***********************************

  
  We understand how frustrating it is to experience delays when trying to obtain such an important document, and we regret that your experience left you feeling dissatisfied. Please know that we are here to support you and will gladly help provide you with the correct contact information for the issuing office so you can continue your request.

  
  Thank you for your feedbackit helps us continue to improve the clarity and quality of the service we provide.
  

• Review fromChristopher E

  Date: 08/20/2025

  5 stars
  Very helpful and understanding. I couldn't get the computer to take pictures of my ID so they let me email it. Thank you ***** because we need it.

• Review fromAshlie G

  Date: 08/19/2025

  1 star
  This is the absolute worst so called resource out there. First they asked me for document after document which was fine although frustrating then when I submitted everything they asked for they said the health department would send my birth certificate in 8-10 weeks well it has been well over 14 weeks and all they tell me is that its been processed. They will not give me any updates or information. Every time I message them asking for clarification or an eta they give me absolutely no information so after almost a year of verifying documents resending pictures then over 14 weeks of them saying the health department had everything they needed and it was being processed Im still no closer than I was a year ago to getting my birth certificate. I would never use this service again and I strongly suggest you dont either. Pretty sure its a SCAM!!
  

  Vital Records Online

  Date: 08/28/2025

  Hello, ******. 

  We are truly sorry to hear about the challenges and frustration you have experienced throughout this process, and we appreciate the opportunity to clarify your case.

  
  According to our customer service **********************, your application required additional documentation in order to meet the ****************** verification requirements. Specifically, proof of your name change after marriage (a marriage certificate) and confirmation of your date of birth were requested. These additional steps are sometimes necessary when there are discrepancies or missing details that the ***************** must validate before issuing a certificate. We understand that resubmitting documents and photos can feel repetitive and discouraging, but these requests are made to ensure accuracy and compliance with government standards.

  
  Once your application and supporting documents were finalized, they were sent to the ***************** for processing. As communicated during your interactions with our team, the ***************** generally provides an estimated timeframe of 810 weeks for mail-in applications.

  However, it is important to note that processing times are only estimates and can vary significantly depending on the offices workload, backlog, or additional verification needs.

  Unfortunately, we do not have authority over their internal review process, timelines, or final issuance decisions.

  
  We also understand your concern about not receiving more detailed updates. While our service ensures that your application is prepared correctly and submitted, only the ***************** has access to the real-time status of the certificates issuance once it is in their system. For this reason, we always encourage applicants to reach out to the ***************** directly when applications exceed the standard processing window, as they can provide the most accurate and specific updates.

  
  We regret that your experience has led you to feel dissatisfied with our service and understand how the lengthy waiting period can cause frustration. Please know that our team remains available to provide you with the ****************** contact information again, and to guide you on the best steps to follow up on your application.

  
  Your feedback is very valuable to us, and we will use it to improve the way we communicate expectations and provide support to our customers throughout the process.

• Review fromRandall F

  Date: 08/19/2025

  1 star
  I will never use this company ever again. Wrote down my information wrong and they have not sent the information that I requested.they are not sending my money back either What a horrible service
  

  Vital Records Online

  Date: 08/28/2025

  Hello, *******. 

  We are very sorry to hear about your negative experience and we appreciate the opportunity to provide clarification regarding your order.

  
  After reviewing your case with our customer service team, your application was successfully prepared and submitted to the appropriate ***************** shortly after your request was placed. Our service specializes in assisting customers with correctly completing and submitting their vital records applications. Once an application has been mailed and delivered, the ***************** is solely responsible for reviewing the information, processing the request, and issuing the certificate. Unfortunately, this also means that the turnaround time and final decision rest entirely with the government office.

  
  You mentioned that your information was written down incorrectly. Please note that all personal details are entered directly by the applicant during the ordering process, and our system generates the application based on that data. For this reason, it is very important that customers review their information carefully before finalizing their order, as we are not authorized to alter government-issued application forms once they are submitted.

  
  We also understand your concern regarding the refund request. As our team explained during your calls, applications that have already been processed and mailed to the ***************** are non-refundable. This policy exists because the service has been rendered in full once the application package has been prepared and delivered to the government office on your behalf.

  
  Our records also show that you were advised to contact the ***************** directly for an update, since the application has exceeded their standard processing time. This step is necessary because only the issuing office can confirm the current status of your request.

  
  We regret that your experience did not meet your expectations and understand how frustrating the waiting period can be. If you would like further assistance, our team remains available to provide you with the *****************s contact details again or guide you on the next steps to escalate your request.

  
  Thank you for sharing your feedback, as it helps us improve the way we communicate and support our customers throughout the process.
  
  

• Review fromTamra S

  Date: 08/19/2025

  5 stars
  Very easy and very accessible instructions to complete. The process was overall great experience.

• Review fromDeborah W

  Date: 08/19/2025

  5 stars
  Not only was the process quick and easy, it was also cheaper than the other sites I had visited!

• Review fromMatthew T

  Date: 08/14/2025

  5 stars
  I was hesitant about getting my Birth certificate online, but everything was good, I got my Birth certificate sooner than expected. Good Service