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Average of 1,246 Customer Reviews
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Review fromAmy P
Date: 05/04/2025
1 star
I can’t believe the amount of stress this caused me, waiting on a birth certificate to verify identity for “ 90-100 days” as they stated, which never came! Horrible customer service.. same automated email responses and nobody answers the phone when you try to call! Do not use this website! Don’t even want to leave 1 star, but I guess I have to to write this review..
Vital Records Online
Date: 05/09/2025
Hello, ***.
Were very sorry to hear about the distress this situation has caused you. Waiting on such an important document can be extremely stressful, and we completely understand your frustration.
After thoroughly searching our system using the name and email address provided in your review, we were unable to locate an order associated with your information. We kindly ask you to verify the website where you placed your order, as there are other companies with names similar to ours that offer similar services. In this case, we recommend checking your bank statement for more details about the charge and the merchant name listed.
If you are certain that your order was placed with Vital Records Online, please reach out to us directly at ********************************** so we can investigate further and provide any assistance needed.
We take concerns like yours very seriously and are committed to helping resolve any issues as quickly as possible. Your satisfaction is important to us, and we hope to have the opportunity to clarify this matter and assist you directly.
Sincerely,
Vital Records Online Support TeamReview fromMarina H
Date: 05/04/2025
5 starsHi I was originally from in **** ** ********** at ******************* thank you for helping my birth mother push my big a** head out of her v***** I left ******* when I was two weeks old and was raised in ******************* since two weeks old at birth til I was 18.. I wanna thank the doctor and nurses for pushing my fat a** out.. I don't recall how many pounds I came out to be but I ordered my birth certificate from the state lf Maricopa county.. since i am currently pregnant i think I would like to give birth in yuma or Phoenix..Review fromRosaura Rose C
Date: 05/04/2025
5 stars
I ordered my son’s birth certificate before through this service. I thought it was a hoax, but this absolutely no hoax. In fact this is one of the best services ever. They delivered and are absolutely legitimate. I recommend this service to anyone. Gid bless this online service that makes getting a birth certificate so easy and conviniéndome from home. It is secure, safe and you can insure your birth certificate and if for any reason you do not receive the birth certificate or it’s damaged they will replace it for you, by just paying a small insurance fee, this takes the stress and any fears out of the entire process! With the Real ID orders it is vital that you have an original birth certificate, so this service is trustworthy and readily available to all. Wishing all the best, blessings ????Review fromJoyce S
Date: 05/03/2025
5 starsWent online to fill out the form for a birth certificate. Found all very easy and quick.Review fromConstance M
Date: 05/02/2025
5 starsVery easy to get through the process. Thank you for making this available online.Review fromPatricia G
Date: 05/02/2025
5 starsThe application was easy to do. I will know if it is great when I receive the documentReview fromBobby R
Date: 05/02/2025
4 starsThanks for helping me get the document needed to get my drivers license.Review fromSherrie P
Date: 05/02/2025
4 starsEasy to maneuver through the website to get what you need however extremely expensive! High Charges for everything!Review fromJulia C
Date: 05/02/2025
2 starsI received my application today. I have to complete another application for a certified copy. So, I paid $30 to get an application that I have to pay another $30 to receive. This would be a great review if they made this clear from the beginning.Review fromSusan S
Date: 05/02/2025
5 starsEasy to use the online service even for older people. I did the application on my phone with no problem. Very self explanatory.
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