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Customer Review Ratings
Average of 1,246 Customer Reviews
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Review fromRuby L
Date: 05/06/2025
5 starsVery easy to follow. Explaining the directions was clear. No problem with the applicationReview fromSusan H
Date: 05/06/2025
5 starsI was on other site it was up to almost ****** and the order is still pending?Review fromAnn P
Date: 05/06/2025
5 starsThis is very easy to use, very thankful for that. I had all the information needed to do this quite quickly.Review fromAnthony V
Date: 05/06/2025
5 starsEasy to use. I had no problems all. Will recommend.Review fromMichael E
Date: 05/06/2025
5 starsVery easy to use, secure and efficient. It was also so safe.Review fromAnjanette M
Date: 05/05/2025
1 starI definitely DO NOT recommend this company. I ordered a Birth Certificate ************ and still have not recieved it. The customer service also *****. I don't see how they have any good reviews unless you don't mind waiting months to receive anything if you even recieve it.
Vital Records Online
Date: 05/12/2025
Hello, *********.
Thank you for bringing this to our attention, and we sincerely apologize for the delay and any inconvenience youve experienced.
Upon reviewing your order, wed like to clarify that your application was placed on hold because we are still awaiting the back image of your ID, which is a required part of the verification process. Our team has attempted to contact you via email to request this documentation, but we have not yet received a response.
To move forward with your order and submit your application to the ****************** please check your inbox (and spam/junk folder just in case) for our message and provide the requested image at your earliest convenience.
We understand how frustrating this delay may be and assure you that we are here to support you through the final steps of this process. Your satisfaction is important to us, and we remain committed to helping you receive your certificate as soon as possible.
Sincerely,Vital Records Online Support Team
Review fromChristopher E
Date: 05/05/2025
1 starI placed a order in March. It is now May and I can not get any info out of the company. I have left messages that get a auto response saying they will get back to you the next business day. They never do. People should save their money. This is a SCAMVital Records Online
Date: 05/12/2025
Hello, ***********.
Thank you for your feedback, and we sincerely apologize for the delay and the frustration it has caused.
After reviewing your case, wed like to clarify that your application was placed on hold due to a blurry ID upload, which prevents us from moving forward with the submission to the ****************** Our team has sent you emails requesting a clearer copy of your ID, but its possible these messages may have been missed or filtered into your spam or promotions folder.
Please check your inbox for our latest communication, and once we receive the corrected documentation, well promptly resume processing your application.
We understand how important your request is and regret any confusion or inconvenience youve experienced. Were here to help and committed to assisting you in completing your order successfully.
Sincerely,
Vital Records Online Support TeamReview fromAustin A
Date: 05/05/2025
5 starsQuick easy to understand, make sure to complete email verification form.Review fromBen R
Date: 05/05/2025
5 starsQuick and easy process. I would recommend using to others in need of birth certificate. Thank youReview fromChristine N
Date: 05/04/2025
5 starsThis site was easy and helpful do to easy questions and able to answer all of them.
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