Reviews

Review Details

• Review fromDenise Y O

  Date: 12/14/2023

  5 stars
  I was very happy with the service that I received. It was quick and easy. I have trouble using the internet, so customer support was a great help.

• Review fromCatherine W

  Date: 12/13/2023

  5 stars
  The he experience was great and fast with simple questions.

• Review fromBeau G

  Date: 12/11/2023

  5 stars
  It was a fast and easy experience. The questions where non invasive and easy to understand.

• Review fromKimberly S. W

  Date: 12/10/2023

  5 stars
  This is a Great website. I enjoy the user interface.

• Review fromBrenda L

  Date: 12/10/2023

  2 stars
  I have been trying to upload my id required by vital. I have messaged them. Tried again the next day to upload my license and it would not accept it. I need my birth certificate ASAP as I am trying to get a paper passport and the will not except my old BC. Please help me resolve this ASAP.
  
  

  Vital Records Online

  Date: 12/26/2023

  Dear ******, 

  Thank you for reaching out to us, and we apologize for any inconvenience you've experienced while trying to upload your ID for your birth certificate request. We understand the urgency of your situation, especially with your passport application in progress.

  
  After carefully reviewing your case, it appears that the issue may stem from a mismatch in the name on your ID and the information provided in your application. To expedite the resolution, please ensure that the name on your ID exactly matches the name you provided during the application process.

  Additionally, for added security and verification purposes, we recommend considering the notarization of your ID. This step helps to authenticate your identity and ensures a smoother processing experience. If you haven't already, please consult with a notary public to assist you in this process.

  
  We would like to reassure you that we are committed to resolving this matter promptly. As part of our commitment to customer service, our team has already reached out to you via phone to discuss the situation and provide guidance on the necessary steps. We trust that the information provided during our conversation was clear, and we are here to assist you further if needed.

  We appreciate your understanding and cooperation as we work together to ensure the swift processing of your birth certificate request. If you encounter any difficulties or have additional questions, please don't hesitate to reach out to our customer support team.

  
  Thank you for choosing Vital Records Online, and we look forward to assisting you in resolving this matter quickly.

• Review fromElizabeth D

  Date: 12/09/2023

  5 stars
  The app was one of the easiest Ive had to use for some time.

• Review fromAdrain N

  Date: 12/09/2023

  5 stars
  It was quick and easy. Great lady at the front desk. And she was great friendly and professional. Great job.

• Review fromJodie M

  Date: 12/05/2023

  1 star
  Pricing is absurd website is not functioning properly at all and took me all day to do what I was trying to do
  

  Vital Records Online

  Date: 12/26/2023

  Dear, *****

  We sincerely apologize for the challenges you encountered while using our website, and we appreciate your feedback. It is disheartening to hear that the pricing and functionality of our platform fell short of your expectations, causing frustration during your interaction with our services.

  
  We understand the importance of a seamless and efficient experience, and we regret any inconvenience you may have faced. Your concerns are taken seriously, and we are committed to addressing them to improve our services.

  Regarding the pricing concerns, we acknowledge that our fee structure may not have met your expectations. We are constantly reviewing and evaluating our pricing to ensure it aligns with the value we provide. Your feedback is valuable in this process, and we will consider it carefully as we make adjustments.

  
  As for the technical difficulties you encountered, we apologize for any inconvenience caused by the website not functioning properly. We are actively investigating and addressing the issues to enhance the user experience. If you have specific details about the problems you encountered, please feel free to share them with us so that we can address them more effectively.

  We are committed to making the necessary improvements to our platform, and your feedback plays a crucial role in this process. We value your time and appreciate your patience as we work to resolve these issues.

  
  If there is anything specific you would like to discuss or if you have additional feedback, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure that your future interactions with Vital Records Online are positive and trouble-free.

  
  Once again, we apologize for any inconvenience you experienced, and we appreciate your understanding.

• Review fromBetty P

  Date: 12/05/2023

  5 stars
  The online app was easy to navigate. It was a pleasant experience.

• Review fromShane L

  Date: 12/03/2023

  5 stars
  Pretty easy to navigate. When I omitted some information from the application they promptly brought that to my attention.