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Average of 1,246 Customer Reviews
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Review fromRichard S
Date: 01/10/2024
5 starsWas very helpful and knew what I wanted and helped me a lot and made it all easyReview fromCheryl A
Date: 01/10/2024
5 starsIt was great. No problems what so ever. Form was easy to fill out.Review fromRandall D
Date: 01/08/2024
1 starI'm in **************. This is where I was told to get a death certificate mailed to me. As of today, I have not received it and now I'm out 59 dollars. Why ******* is in charge of this, I don't know, Maybe, this is a scam.
Vital Records Online
Date: 01/16/2024
Hello, *******
Thank you for reaching out to us, and we apologize for any frustration or inconvenience you've experienced. We understand the importance of obtaining a death certificate promptly, and we are committed to addressing your concerns.
After investigating your case, it appears that there was a delay in processing your request due to the need for signature validation and an update on your parents' information. An email was sent to you requesting this information, and we understand that this *** not have been communicated as effectively as it should have been.
We want to clarify that the processing of death certificates is governed by state regulations, and sometimes the responsibility falls under a specific state's jurisdiction, even if the request is made from a different state. We understand that this *** seem unusual, and we appreciate your patience as we work to navigate these regulatory processes.
Regarding the $59 charge, we want to assure you that your payment is not in vain. We are actively working to complete your request and ensure that you receive the necessary documentation. If there are any concerns about the payment or if you have not received the requested email, please contact our customer support team immediately so that we can investigate and resolve the issue promptly.
We want to emphasize that we are not engaged in any fraudulent activities, and our goal is to provide a legitimate and efficient service. We understand that delays can be frustrating, and we sincerely apologize for any miscommunication that *** have occurred.
If you have any further questions or if there's anything specific you would like to discuss, please feel free to reach out to our customer support team. We are here to assist you and ensure that your concerns are addressed promptly.
Thank you for your understanding, and we appreciate the opportunity to resolve this matter to your satisfaction.Review fromKaren S
Date: 01/08/2024
1 starThis company is a scam. They take your money and spend weeks "working" on your application and then send numerous computer generated emails stating your order has shipped and should arrive in so many days. The thing is each email send extends the time the order should "arrive" and then it never arrives. They won't respond to requests for reimbursement since they didn't fulfill their order. DO NOT USE THIS COMPANY....FRAUD!!!!Vital Records Online
Date: 01/16/2024
Hello, ***********
We appreciate you bringing your concerns to our attention, and we sincerely apologize for any inconvenience you may have experienced. We understand the frustration that can arise from delays and communication issues, and we want to assure you that we take your feedback seriously.
After carefully reviewing your case, we found that there was a delay in the processing of your application due to the need for signature validation. We apologize for any oversight in communicating this to you promptly. We have since resubmitted your application, and it is currently in the processing stage with the ****** Health Department.
It's important to note that the issuance of certificates is a multi-step process that involves coordination with external entities, and we want to be transparent about the factors that contribute to the overall timeline. While we strive to expedite the process as much as possible, the processing time can vary by state, and some states may take longer than others.
As of now, your application is still being processed by the health department office, and we are actively monitoring its status. We understand the frustration caused by the extended time frame, and we share your eagerness to see your order fulfilled. Rest assured, we are committed to resolving this matter and ensuring a positive outcome for you.
Regarding concerns about fraud, we want to emphasize that we prioritize the security of your personal information. Our advanced program is designed to safeguard your data, and we do not engage in fraudulent activities. We value the trust you have placed in us, and we are dedicated to addressing your concerns and delivering the service you deserve.
If you have any further questions or if there's anything specific you would like to discuss, please feel free to reach out to our customer support team. We are here to assist you and appreciate the opportunity to rectify any issues you may have encountered.
Thank you for your understanding, and we look forward to resolving this matter to your satisfaction.Review fromRay J
Date: 01/07/2024
1 starNever got refunded my $58 nor haven't received a response to my refund requestVital Records Online
Date: 01/09/2024
I do not see an email request or phone log of a call requesting a refund. I see you have not completed the notary that is required by the state in order to process your application.
A full refund has been processed.Vital Records Online
Date: 01/10/2024
Hello, *******
We sincerely apologize for any inconvenience you experienced with the refund process, and we appreciate your patience. We want to inform you that your refund request was processed automatically as soon as it was initiated. The return of funds, however, depends on internal banking processes, and some institutions may take longer than others to complete the transaction.
Upon reviewing our records, we can confirm that your refund for the total amount of $58 was issued yesterday, January 9, ****. While we understand the importance of a swift resolution, we recognize that delays in the banking system can be frustrating. We genuinely apologize for any inconvenience this may have caused.
If you encounter any further issues or if you have additional concerns, please do not hesitate to reach out to our customer support team. We appreciate your understanding and thank you for bringing this matter to our attention.
Review fromKariann C
Date: 01/06/2024
5 starsUnderstandably ridiculous, "jumping through the hoops", to get the document, but that's what makes it amazing! Y'all make it harder, for anyone to get away with Identity Theft. KUDOS!!!Review fromKathy H
Date: 01/05/2024
1 starI havent recieved the birth certificate yet to give a reviewVital Records Online
Date: 01/11/2024
Hello, ***********
Thank you for taking the time to provide feedback. We noticed your comment that you haven't received your birth certificate yet to give a review. We appreciate your patience during this process.
However, we would like to understand better why you gave us a star rating at this time. If there were any issues or concerns you encountered with our service, we'd greatly appreciate your insights so we can address them promptly and enhance our services.
Your satisfaction is our priority, and we want to ensure a positive experience for all our customers. Please feel free to share any specific details or concerns you may have had.
If you have any questions or need further assistance, please don't hesitate to contact our customer support team. We're here to help.Review fromMichael P
Date: 01/04/2024
5 starsOnline service quick and easy don't have to wait no line the best wayReview fromDenise W
Date: 01/03/2024
5 starsIt was quick and efficient. Very informative easy to use.Review fromElizabeth H
Date: 01/03/2024
5 starsAwesome website easy to follow hopefully fast delivery great prices
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