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Business Profile

Pre-Paid Phone Cards

TracFone Wireless, Inc.

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for TracFone Wireless, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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TracFone Wireless, Inc. has 17 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 657 Customer Reviews

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    Review Details

    • Tommie R

      Date: 12/07/2022

      My elderly mom sent back her phone cause it was cracked an they told her to send hers first then theyll send the replacement this was November 5 2022 when they recieved her phone an now its December an no phone still keep getting the run around its being shipped an this an that an never being shipped talk to someone today name ***** number ****** very nasty attitude because Im told her its unacceptable that she still have to wait til the notes she put in the system update for her phone to even be shipped an she is a elderly an need her phone this company is not a place to get a person a phone horrible especially for a elderly they are liars an its crazy I have to call for her cause she is a elderly an they just keep lien about a phone going to be shipped but they have her phone that she sent back but do not buy from them managers are no help either

    • Debbie B

      Date: 12/06/2022

      I bought 2 phones and within 5 minutes of ordering I changed my mind and wanted 2 other phones that I found (that would have cost more). There is no where to cancel the order and customer service or sales said they were not allowed to cancel an order!! What kind of company does that??? They said to either call the bank and not have it paid or send them back.....Yeah send them back so they can say they never received them and wait months for my refund?!?!

    • Richard L

      Date: 12/06/2022

      I am on day 12to try and recover my phone number I have had for more than 10 years. Spent about 900 mins on the phone plus hours of chats. Even went and bought a new phone because they told me the replacement simcard they sent me would not work in either of my 2 phones. This is a Bussiness phone I use seasonally. Now finally on my way in person with over $1500 in expenses to try and get it resolved . The *** should resign.

    • Maria W

      Date: 12/05/2022

      I was sent an email in November stating i wouldn't be charged until 1/2/2023.... I've been charged every month and despite my insistence on a refund, I was ripped off.

    • Amy S

      Date: 12/04/2022

      TRACFONE sells additional warranty plans (handled by Asurion). They said they would cover 'mechanical and electrical failure due to normal wear and tear and send a replacement phone within "1-2" business days'. Within a year, the phone we had purchased would no longer charge consistently. I submitted a claim to Asurion and was told that the extended warranty plan we purchased "does not kick in until after the 12 month manufacturer warranty period" and that I need to contact TRACFONE. TRACFONE then informed us that we have to send in the phone first, and only after they determine it is a manufacturer problem will they ship us another phone. This means we are without a phone for more than 1-2 days, and odds are, they will probably determine it was from normal "wear & tear" and deny the claim. As of the writing of this review, I also have not received the email promised with instructions on how to mail back the phone. I looked up the Asurion contract, and there is just one fine print line that says: "Except for the *** coverage outlined above, which begins on Your date of purchase, all other coverage becomes effective immediately following the expiration of the manufacturers warranty and remains in effect until the end of Your term, unless cancelled or fulfilled pursuant to the provisions below." So TRACFONE is selling 12/16 month extended warranties that really won't honor anything during the first 12 months except for accidental damage. And if you have to go to TRACFONE in the first 12 months, they will hassle the consumer about their warranty. Beware of this scam and do NOT purchase these bogus plans. We will also be finding a new carrier.

    • Beverly A

      Date: 12/03/2022

      I had Tracfone for many years with excellent service. When ******* took over Tracfone, my service has been a nightmare. I have the Auto Refill plan and have accumulated 13 G. of data but lost it all after using the Tracfone ******* SIM card. I have spent many hours on the phone with **************** changing my APN settings, etc. with no help at all. I now can only make calls and get and send simple Texts. I cannot get or receive MMS or group texts. I have no Data at all. Horrible.

    • Carolyn H

      Date: 12/02/2022

      **************** Do not buy Tracfone, customer service is horrible...I looked online for a new phone from tracfone and the lady I talked to sent me a phone I DID NOT order and turned off my old phone...I called my old phone number and it said that it was disconnected...I couldn't even check my data or minutes left on my phone...I made over 10 phone calls to customer service...no help AT ALL...I had to add a star rating and I would rather give a minus 0

    • Angela W

      Date: 12/02/2022

      I think your business is terrible because I bought a phone from ******* and it was unlocked I went to activate it not knowing that if I did it would automatically go to TracFone and they would lock my phone up so now I'm stuck with the phone that I can't use because of TracFone and it's not fair for them to just lock people's phones up like that

    • Nancy H

      Date: 12/02/2022

      I purchased a phone and it would not allow me to make or receive calls. I returned the phone for a replacement. It has been six weeks and still have not received a replacement. I have called numerous times and keep getting a run around. They have very bad customer service and lousy communication.

    • Kathie A

      Date: 12/01/2022

      Had Tracfone service for years. Put money on my account, now I can't use my phone for calls. It says I'm inactive. After spending at least 6 hours on the phone , getting disconnected 5 times, I'm done with them. Not even worth it to get my money back. Left feeling used and abused!

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