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Business Profile

Online Retailer

medilisk.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 316 total complaints in the last 3 years.
  • 274 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/13/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    From: ****** ****** [mailto:****************************]Sent: Friday, June 13, 2025 11:24 AM To: 'Medilisk'Subject: RE: [Medilisk] RE: Order MD507728 confirmed Your companies advertising and strategy is duplicable . First with a full refund if not satisfied. Then trying to delete all the automatic additional fees you have to opt out of when placing an order. Then at the end adding on to the final completed order with a FREE membership that was not asked for or explained or ever agreed to. The Better Business Bureau has had over 200+ complaints this year alone for your deceptive marketing practices. I want my purchase price of $32.96 and the two payment of $13.95 Total $60.86 If this is not done I will file a complaint with the BBB and be sure to let as many people as possible on social media know how your company operates. ****** ****** On Fri, 13 Jun at 5:30 PM , ****** ****** ******************** wrote:And I also have checked my deleted emails and no email was ever received with explanation of membership fees and details .****** ******

    Business Response

    Date: 06/14/2025

    Hello BBB Team,

    Thank you for your message, and we sincerely apologize for any confusion or frustration caused.

    Wed like to confirm that your full order amount of $32.96 and membership charges of $13.95, totaling $46.91 have been fully refunded to your original payment method. Additionally, the Medilisk Health Rewards Membership has been canceled, and no further charges will occur.

    We appreciate your feedback and are actively working to improve our customer experience and transparency. If theres anything more we can do to assist you, please dont hesitate to reach out.

    Sincerely,
    Medilisk Team

    Customer Answer

    Date: 06/16/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:06/13/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Didn't authorize a monthly charge,I want to discontinue this so called subscription.

    Business Response

    Date: 06/13/2025

    Dear BBB and customer,

    Thank you for bringing this matter to our attention. Were truly sorry to hear about your experience and sincerely regret any discomfort or inconvenience caused.

    Weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.
    If theres anything further we can do to assist or clarify, please dont hesitate to reach out. Your feedback is important to us, and we appreciate the opportunity to improve.

    Sincerely,
    Medilisk team

  • Initial Complaint

    Date:06/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife **** Ellen ****** ordered the quitstick medilisk 6/5/25 and when she ordered it came with a ***** charge for membership and she never signed up for but it says on website you can cancel ********** she called the number no one answered,they even say 24/7 365.Then she emailed medilisk to cancel membership. We would just like to cancel the membership right away so we dont get charged in 21 days for something we never signed up for .

    Business Response

    Date: 06/06/2025

    Hello BBB and Customer, 

    Thank you for reaching out to us. Were sorry to hear that our Membership didnt meet your needs.

    Were writing to confirm that your subscription has been successfully canceled. No further charges will be made.

    If you have any questions or need assistance, dont hesitate to contact us. Were here to help!



  • Initial Complaint

    Date:06/06/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    December 10th purchased Midilisk hearing aid spray, (3 month supply) then I was billed Dec.24th for *****, and every 24th of the month thru May 24th. Total of $250.61. My wife does the bills and had forgot to say something. I never signed up for this. Just wanted to try first. In reading complaints I noticed a few folks with this exact complaint. I am a ***************************************** click on.

    Business Response

    Date: 06/06/2025

    Hello,

    Thanks for reaching out we're happy to clarify!
    It looks like the Medilisk Health Rewards Membership was added during your checkout. This membership includes:
    50% off all store products


    24/7 priority customer support


    Early access to new products


    The membership is $29.95/month . Many customers find the savings easily cover the cost!

    But do not worry as we have cancelled the subscription and refunded all charges as requested.

    Medilisk 

    Customer Answer

    Date: 06/09/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

    Business Response

    Date: 06/10/2025

    Hi ******

    Were sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.


    Weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.

    We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help.

  • Initial Complaint

    Date:06/04/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am just trying to Cancel my subscription . I can not find a place to cencel it. P[ease Help Thank you

    Business Response

    Date: 06/05/2025

    Hi ******, 

    Thanks for reaching out!

    We apologize for the inconvenience. To locate your order in our system, could you please provide the following:
    Screenshot of your bank statement showing the recent charges from our store
    Name used for the purchase
    Email associated with the order
    Shipping address
    Product purchased
    Once you share this information, we'll check it immediately for you. We did search using your name and email provided but can't pull out an order. 

     

    Hope to hear from you soon. 

  • Initial Complaint

    Date:06/04/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have email and call multiple time to cancel the membership that i did not sign up for. Still no response and it seems no one is answering the phone either. I want this to stop immediately.

    Business Response

    Date: 06/05/2025

    Hello BBB Team,

    Thank you for reaching out, and we sincerely apologize for the frustration you've experienced.

    Please be assured that the Medilisk Health Rewards Membership has now been canceled, and a full refund has been processed. You will no longer be charged moving forward.

    Were truly sorry for the delay in communication and any inconvenience this may have caused. If you have any further questions or need additional assistance, please dont hesitate to let us know were here to help.

    Best regards,
    Medilisk Team

  • Initial Complaint

    Date:06/02/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product of theirs (that didn't work) and am now being billed monthly for a subscription (????) that I didn't authorize!The original order was for $42.91 (a so-called remedy for tinnitus), and the monthly "subscription" (counseling service... never got) for $13.95 has been withdrawn from my ****** account twice...once on 4/27/2025, and again on 5/27/2025. I never knew it was happening until I checked my ****** statement!

    Business Response

    Date: 06/03/2025

    Hello,

    Thanks for reaching out we're happy to clarify!
    It looks like the Medilisk Health Rewards Membership was added during your checkout. This membership includes:
    50% off all store products


    24/7 priority customer support


    Early access to new products


    The membership is $29.95/month. Many customers find the savings easily cover the cost!

    As requested, were writing to confirm that your subscription has been successfully canceled. No further charges will be made.


    If you have any questions or need assistance, dont hesitate to contact us. Were here to help!


    Thank you for choosing us. We appreciate your understanding, and wed love to welcome you back in the future.




  • Initial Complaint

    Date:06/02/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    01/16/2025, 02/03/2025, 03/04/2025 & 05/02/2025 (ongoing membership charges, since first order). It was unknown to me that I'd be enrolled in their membership program. They claimed that I should have cancelled my membership within 21 days, according to an unknown agreement. Totally unsatisfied

    Business Response

    Date: 06/03/2025

    Hello,

    Thanks for reaching out we're happy to clarify!
    It looks like the Medilisk Health Rewards Membership was added during your checkout. This membership includes:
    50% off all store products


    24/7 priority customer support


    Early access to new products


    The membership is $29.95/month. Many customers find the savings easily cover the cost!

    As requested, were writing to confirm that your subscription has been successfully canceled. No further charges will be made.


    If you have any questions or need assistance, dont hesitate to contact us. Were here to help!


    Thank you for choosing us. We appreciate your understanding, and wed love to welcome you back in the future.



  • Initial Complaint

    Date:06/02/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charged for a subscription that I never agreed to.. Would like this subscription cancelled and no other charges.

    Business Response

    Date: 06/02/2025

    Dear BBB and Customer, 

    Thank you for contacting us. Were sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.

    Weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.

    If theres anything we could improve or assist you with, please let us know were always here to help.

  • Initial Complaint

    Date:06/01/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company sold a faulty product that did not contain what it advertised. Then, they continued to charge my credit card $13.95/month claiming I signed up for a monthly membership that I most certainly did not sign up for during my purchase. They also added my email address to mailing lists I did not agree to and have been spamming my inbox.

    Business Response

    Date: 06/01/2025

    Hello BBB Team,

    Were truly sorry for any inconvenience caused. Upon review, it appears that the Medilisk Health Rewards Membership was added during your checkout process. This membership includes benefits such as:

    50% off all store products
    24/7 priority customer support
    Early access to new product launches

    That said, we understand this may not have been your intention. Please rest assured that the membership has already been canceled and fully refunded.
    Wed also like to reassure you that we do not share your email with third parties. If you no longer wish to receive emails from us,you can easily unsubscribe using the link at the bottom of any of our messages.

    Thank you for bringing this to our attention. If theres anything more we can do to assist, please dont hesitate to let us know.

    Best regards,
    Medilisk Team

    Customer Answer

    Date: 06/02/2025

     
    Complaint: 23403230

    I am rejecting this response because:

    There was an additional charge for $32.95 for a faulty product. This product was advertised to contain herbs it didn't contain and I am not satisfied with the product I received from this company. I want the additional charge refunded as well.

    Sincerely,

    Lupin ******

    Business Response

    Date: 06/02/2025

    Dear BBB and Customer,

    We're sorry for the inconvenienced for the dissatisfaction with our product. We understand your concern and to make it up we have fully refunded your order.

    Please let us know if there's further assistance.

    Customer Answer

    Date: 06/03/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Lupin ******

medilisk.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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