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Business Profile

Online Retailer

medilisk.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 282 total complaints in the last 3 years.
  • 259 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/03/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2/17/25 Transaction ID ***************** I have ordered from this company in the past with no problems. This time I placed an order and a health rewards item comes up for $0.00. So, I continue to place the order. No where did it say it was going to be an on going membership for $29.95 a month. They also prevent you from seeing the invoice after the order is placed. I never would have made the purchase if I would have known it was a subscription. The only notification you get is from ****** with it being from Prime Commerce. No reference to Medilisk. I am requesting a full refund for the 3 months paid for this membership due to the fact that it was never made clear what benefits you were getting for the membership. Not an honest or transparent company to deal with.

    Business Response

    Date: 05/04/2025

    Dear BBB and Customer, 

    Thank you for contacting us. Were sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.

    Weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.

    We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help.

    Customer Answer

    Date: 05/05/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* **********

  • Initial Complaint

    Date:05/01/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5/1/25 In December of 2024 I placed an order with Medilisk for a product. For the last 4 months Jan - April my credit card has been charged $29.95 for membership I never knew about or agreed to at the time the order was placed. As today is May 1st it is likely my credit card will again be charged $29.95 again. I am requesting a refund for $149.95 for all unauthorized monthly charges ********* and the membership be canceled. Sincerely, WR

    Business Response

    Date: 05/01/2025

    Hello BBB and Customer,

    Thank you for contacting us. Were sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.


    Weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.

    We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help.

    Business Response

    Date: 05/02/2025

    Hi BBB and customer, 

    Please see the proof that we have refunded the membership fees already. 

    Thanks for your patience. 

     

    Medilisk team

  • Initial Complaint

    Date:05/01/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi I have purchased products on price 82$ and my card charge on this price from website date 17/3 now i surprised that there is another charge at my credit card 29.9 dollar at date 31/03 and another charge at my credit card ***** dollar date 30 april I sent email to the company without solution They said that ***** charged because of membership i have never ever put an option for this

    Business Response

    Date: 05/15/2025

    Dear BBB and customer,

    Thank you for bringing this matter to our attention. Were truly sorry to hear about your experience and sincerely regret any discomfort or inconvenience caused.

    Weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.


    If theres anything further we can do to assist or clarify, please dont hesitate to reach out. Your feedback is important to us, and we appreciate the opportunity to improve.

    Sincerely,
    Medilisk team


  • Initial Complaint

    Date:04/29/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered hemroid cream months ago, I never signed up for recurring payments. I never even used the cream. I do not want to be charged anymore. And would like a refund.

    Business Response

    Date: 04/30/2025

    Hi ***, 

    Were sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.


    Weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.

    We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help.

    Thank you for giving us a try, and we wish you the best in your health journey.

     

    Medilisk

  • Initial Complaint

    Date:04/28/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered ear spray from Medilisk on March 15, 2025. The product was delivered by mail, and my credit card was charged the agreed upon amount, $32.96.That same month, my credit card statement had an additional charge by Medilisk for of $***** dated April 1, 2025. I did not order any additional items, nor were any ************ one answers, and there is no way to leave a message at the phone number listed on their website *************.I would like my $ ***** returned, and just as important, no more charges using my credit card. If I am forced to get a new credit card, I will make an additional complaint seeking damages for inconvenience and the the loss of use of that card.

    Business Response

    Date: 04/29/2025

    Hi *******, 

    Were sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.


    Weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded amount ($29.95)  will be credited back to your original payment method within 35 business days, depending on your banks processing time.

    We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help.

    Thank you for giving us a try, and we wish you the best in your health journey.

     

    Medilisk

    Customer Answer

    Date: 05/01/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Well done. Thank you!

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:04/27/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am ********************************* for product I did not order and for a Health membership I did not order. They sent me in the mail 8 bottles of Hearing Restoration Spray charged to my credit card for ******. That showed up on my credit card statement in April. Two weeks later they charged me *****. Which I understand from reading reviews is a monthly bill from the company. I want a refund and to have the recurring bill discontinued. I received no indications of a purchase of any of this, only a bill on my credit card statement the 8 bottles did arrive at my doorstep but with no return address on the packaging. Looking up the name of the company I found a phone number that was not answered after several tries. Please help.

    Business Response

    Date: 04/28/2025

    Dear BBB Team,

    Thank you for bringing this matter to our attention.

    We sincerely apologize for any confusion or inconvenience experienced by the customer.
    Please be informed that we have already canceled the Health Rewards Membership and processed a full refund for the associated membership charges.

    The refunded amount should be reflected in the customer's account within 35 business days, depending on their banks processing times.

    We value the trust and satisfaction of our customers and are committed to resolving any concerns promptly.
    If there is anything further we can assist with, please do not hesitate to let us know.

    Sincerely,
    Medilisk Team

  • Initial Complaint

    Date:04/27/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 7, 2025 I paid $70.91 for a product from this company. I did not subscribe to any program with this company yet on March 25, 2025 I was charges $29.95 taken from my bank account. Then again April 25, 2025 I was again charged $29.95from my bank account. By ordering a product and paying with my debit card Medilisk uses that same card for monthly payments. I have no subscription and only ordered a product from this company. I contacted them and advised that any subscription they entered must be cancelled yet the continue to charge my account.

    Business Response

    Date: 04/28/2025

    Dear BBB Team,

    Thank you for forwarding the customer's concern.

    We noticed that the Medilisk Health Rewards Membership was added to the customer's order during checkout. This membership offers exceptional value, including:

    50% discounts on all store products, delivering significant savings that quickly offset the membership cost,
    24/7 priority support, ensuring assistance is available whenever needed,
    Early access to new product launches, allowing customers to enjoy the latest offerings before anyone else.
    All of these benefits are available for just $29.95 per month, designed to provide greater value than the cost itself.
    That said, to make up for any inconvenience caused, we have already canceled the customer's subscription and processed a full refund for the membership charges.

     The refunded amount should be credited back to the original payment method within 35 business days, depending on the banks processing time.

    We truly value the customer's feedback and hope they will consider Medilisk again in the future. If theres anything else we can do to assist or improve the experience, please don't hesitate to let us know. Were always here to help.

    Thank you again for the opportunity to address this matter. We wish the customer all the best on their health journey!

    Sincerely,
     Medilisk Team

    Customer Answer

    Date: 05/09/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:04/26/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    You charged my credit card for $19.82 on the 22nd April 2025 for Medilisk Health Award which I did not Authorize I did buy Hearing Restoration spray on the 4thApril but I did not again authorize any health award.Please refund my credit card $19.82.******* *********

    Business Response

    Date: 04/27/2025

    Dear BBB Team,


    Thank you for forwarding the customer's concern regarding the additional charges.
    We would like to clarify that the Medilisk Health Rewards Membership was added to the customer's order during checkout. However, after reviewing the account, we can confirm that the membership has been fully canceled, and the associated charges have been voided and refunded.


    No further charges will be made to the customers account.
     Please find the attached proof of refund for your reference.


    Should you require any additional information, please feel free to reach out to us.


    Sincerely,
     Medilisk Team

    Customer Answer

    Date: 05/09/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *********

  • Initial Complaint

    Date:04/24/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a supply of ear spray and paid for original order by credit card. I do not dispute this transaction;,however, I do dispute two (2) additional transactions of ***** each which I did not authorize.

    Business Response

    Date: 04/26/2025

    Hello BBB Team,


    Thank you for forwarding the customer's concern regarding the additional charges.


    We would like to clarify that the Medilisk Health Rewards Membership was added to the customer's order during checkout. However, after reviewing the account, we can confirm that the membership has been fully canceled, and the associated charges have been voided and refunded.
    No further charges will be made to the customers account.
     Please find the attached proof of refund for your reference.


    Should you require any additional information, please feel free to reach out to us.


    Sincerely,
     Medilisk Team

  • Initial Complaint

    Date:04/24/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought hemorrhoid cream and now I'm being charged $13.95 for some health rewards c*** I want reimbursement now. I didn't sign up for that.

    Business Response

    Date: 04/26/2025

    Hi BBB and customer, 

     We are sorry for the inconvenience this has caused.  

    Weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.
     
    If theres anything we could improve or assist you with, please let us know were always here to help.

     

    Medilisk team

    Customer Answer

    Date: 04/28/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *****

medilisk.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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