Online Retailer
medilisk.comThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 316 total complaints in the last 3 years.
- 274 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/28/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complaint is against Prime Discounts FL. I have not ordered any products from this company or agreed to a membership. But since March 11, 2025 my debit card has been charged $29.95 monthly. When I called the number listed on my statement for this vendor ************ it is a constant busy signal. Can you pls. stop these unauthorized monthly charges and have them refunded fully for March-June 2025? $29.95 x 4 months = $119.80Business Response
Date: 06/29/2025
Dear BBB and Customer,
Thank you for contacting us. We're sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.
As requested, weve processed the cancellation of your subscription and confirmed your refund.
The refunded amount will be credited back to your original payment method within 35 business days, depending on your bank's processing time.Please let us know if there's further assistance.
Customer Answer
Date: 07/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *******Initial Complaint
Date:06/27/2025
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This was not delivered even with priority shippingBusiness Response
Date: 06/29/2025
Hello,
Your order is currently in transit, but we have issued you a full refund as requested.You may still receive the item since it is already on its way.
Thank you for your understanding, and please let us know if you need any further assistance.
Best regards,Initial Complaint
Date:06/27/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered some products from Medilisk in February 6th & since then I am receiving a $29.99 monthly charge from February 20 thru May 20 from a subscription I did not order. The **** charge will be coming soon on my credit card.Business Response
Date: 06/29/2025
Hello,
Attached is the proof of your full refund.
Customer Answer
Date: 07/09/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
Date:06/26/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought an eye roller from medalisk and it does not work I want a refund it is still in the 90 day guarantee and I want a refund for a membership that medilisk put on my order without my permission which is unauthorizedBusiness Response
Date: 06/26/2025
Dear BBB and customer,
Thank you for bringing this matter to our attention. Were truly sorry to hear about your experience and sincerely regret any discomfort or inconvenience caused.
After reviewing your concerns, we can confirm that a full refund has already been processed for your order and the membership fee. Please allow a few business days for the transaction to reflect in your account, depending on your payment provider.
While our return policy generally requires products to be unopened and returned at the customers expense, we understand the importance of customer satisfaction and have made an exception in this case to resolve the matter promptly and fairly.
If theres anything further we can do to assist or clarify, please dont hesitate to reach out. Your feedback is important to us, and we appreciate the opportunity to improve.
Sincerely,
Medilisk teamCustomer Answer
Date: 06/26/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
Date:06/24/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I order a product from Medilisk on April 22, 2025. They debited my account on April 23, 2025. I received my product, however on May 12, 2025 and June 12, 2025, I was charged ***** each time for a subscription I did not Sign or request or agree to. I am requesting a refund for each charge and a cancellation of the subscription. Please advise and response. It is call Medilisk Health RewardZenobia *** IBusiness Response
Date: 06/25/2025
Hi *******,
Thank you for contacting us. Were sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.
Weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.
We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help.
Thank you for giving us a try, and we wish you the best in your health journey.Medilisk
Initial Complaint
Date:06/19/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Trial order of product (3 pack) in Mar. *****. Cancelled via email working period. Saw a subsequent debit of $29.95 also in ***, then in Apr, then May then June. These unauthorized debits were made in my ****** acct. I have tried too contact the org ***** and ***** numbers. Busy or message. Also communicating with ****** resolution center. After doing a ****** search and saw the complaints made to you. I have decided to do the same.Business Response
Date: 06/19/2025
Dear BBB and Customer,
Thank you for contacting us. We're sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.
As requested, weve processed the cancellation of your subscription and confirmed your refund.
The refunded amount will be credited back to your original payment method within 35 business days, depending on your bank's processing time.
Please let us know if there's further assistance.Customer Answer
Date: 07/08/2025
I looked back over my emails for the past few months and noticed numerous "debits to my account". It appears they have all been refunded and or returned to me. Not sure how the management offices of ******** do their business. But not cool. Gonna keep an eye out for them and NEVER use their services or products again.
Thanks BBB for your expeditious response to my concerns. Glad we have you to do the do!
Ms. ******* L *****
Not a very happy Consumer
Initial Complaint
Date:06/18/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have three fraudulent transactions on my credit card account. I did not make these purchases and I want my money back. Charges took place on, 02/19/2025, 03/19/2025, 04/15/2025. I am assuming it's some kind of membership or something. The company is impossible to get in contact with. Also, this transaction has triggered other multiple fraudulent transactions from other companies that I am now trying to dispute as well, so thanks for that.Business Response
Date: 06/19/2025
Hi ****, ,
Were sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.
Weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.
We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help.Customer Answer
Date: 07/03/2025
What is the total amount that will be getting refunded? I never ordered whatever the product is being sold so I am assuming it will be a 100% refund?Customer Answer
Date: 07/03/2025
What is the total amount that will be getting refunded? I never ordered whatever the product is being sold so I am assuming it will be a 100% refund?Customer Answer
Date: 07/03/2025
Complaint: 23489306
What is the total amount that will be getting refunded? I never ordered whatever the product is being sold so I am assuming it will be a 100% refund?
Sincerely,
**** *******Business Response
Date: 07/03/2025
Dear BBB and Customer,
Thank you for contacting us. We're sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.
As requested, weve processed the cancellation of your subscription and confirmed your refund.
The refunded amount will be credited back to your original payment method within 35 business days, depending on your bank's processing time.
If theres anything we can improve or assist you with, please dont hesitate to reach out were always here to help.
Thank you for giving us a try, and we wish you all the best on your health journey.
Initial Complaint
Date:06/18/2025
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company will not refund my money.I haven't even gotten what I ordered.Told them I didn't want to be a member, just want my money back.Business Response
Date: 06/18/2025
Dear BBB and Customer,
We apologize for the delay. Were happy to inform you that your order has been handed over to the local courier. Rest assured, your package is on its way and is expected to arrive within 3-5 business days.
You can track your order using the following tracking number: 4205580614519200190390494100609000
For real-time updates on your shipment, please visit: *********************As your order did not arrive within the expected priority shipping timeframe, we have processed a refund for the priority shipping fee. Please allow 3-7 days for the amount to reflect in your account.
If you have any questions or need further assistance, feel free to reach out.Thank you for your understanding.
Initial Complaint
Date:06/14/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Jan. 28 2025 I placed an order for ear spray from Medilisk Health. I received the order. After about a week I called in to make sure this would not be sent again automatically. I was assured it would not be. Since then I have been billed on my credit card for each month starting 2-14-25 until 5-14-25. I would like to be reembursed for these charged amounts. I placed this order from ******* while wintering there.Business Response
Date: 06/15/2025
Hello BBB Team,
Thank you for reaching out and bringing this to our attention.
After reviewing your order, it appears that the Medilisk Health Rewards Membership was included during your checkout. This membership provides benefits such as:
50% off all store products
24/7 priority customer support
Early access to new products
The membership is billed at $29.95/month. We understand this may not have been your intention, and we sincerely apologize for any inconvenience caused.
Weve gone ahead and cancelled your membership, and your refund for the charges from 2/14/25 to 5/14/25 is now being processed. You will receive a confirmation email once the refund has been issued. Please allow a few business days for the amount to reflect in your account, depending on your bank's processing time.
If theres anything else we can assist you with, please dont hesitate to let us know.Medilisk Team
Customer Answer
Date: 06/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *********Initial Complaint
Date:06/14/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has taken money from my account every month when this is not agreed on.Product doesnt work as advertisedBusiness Response
Date: 06/15/2025
Hello BBB Team,
Thank you for bringing this to our attention.
Upon reviewing your account, it appears that the Medilisk Health Rewards Membership was added during your checkout process. This membership includes exclusive benefits such as:
50% off all store products
24/7 priority customer support
Early access to new products
The membership is billed at $13.95/month. We understand this may not have been your intention, and we sincerely apologize for any confusion.
Weve taken immediate action to cancel your membership, and your refund is already in process. You will receive a confirmation email once the refund has been issued.
If you have any further questions or concerns, feel free to contact us directlywere happy to help.Medilisk Team
medilisk.com is NOT a BBB Accredited Business.
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