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Business Profile

Online Retailer

medilisk.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 316 total complaints in the last 3 years.
  • 273 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/27/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a lung cleansing spray. Suddenly I started getting additional charges for a member rewards program. $13.95 was charged, without my permission, twice to my debit card. I did not sign up for this. It was a one time purchase. When I tried to phone the company, the number is disconnected. I had to cancel my debit card to stop the charges.

    Business Response

    Date: 05/28/2025

    Hello BBB and Customer, 

    Thank you for contacting us. We're sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.

    As requested, weve processed the cancellation of your subscription and confirmed your refund. The refunded amount will be credited back to your original payment method within 35 business days, depending on your bank's processing time.

     If theres anything we can improve or assist you with, please dont hesitate to reach out were always here to help.





  • Initial Complaint

    Date:05/27/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from this company and have since been charged a monthly fee of ***** for a rewards membership that I didn't add to my checkout.

    Business Response

    Date: 05/27/2025

    Hello,

     

    Thanks for reaching out we're happy to clarify!
    It looks like the Medilisk Health Rewards Membership was added during your checkout. This membership includes:
    50% off all store products


    24/7 priority customer support


    Early access to new products


    The membership is $29.95/month. Many customers find the savings easily cover the cost!

    As requested, weve processed the cancellation of your subscription and confirmed your refund. Well be refunding March-May Membership. The refunded amount will be credited back to your original payment method within 35 business days, depending on your bank's processing time.
    We truly value your feedback and hope youll consider Medilisk again in the future. If theres anything we can improve or assist you with, please dont hesitate to reach out were always here to help.
    Thank you for giving us a try, and we wish you all the best on your health journey.


    Medilisk

    Customer Answer

    Date: 05/28/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:05/26/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the lung cleanse about 3 weeks ago and I havent received it yet! And you charged my account $46.00 today and I didnt order anything else so please credit my account what you charged today

    Business Response

    Date: 05/27/2025

    Hello BBB and Customer,

    Were sorry for any confusion regarding your membership payment. We would like to clarify that the payment was voided, meaning no amount was deducted from your account.Instead, the transaction was canceled before any charges were processed.

    Please let us know if there's further assistance.

  • Initial Complaint

    Date:05/23/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Repeat monthly billing subscription for some unknown product or service.

    Business Response

    Date: 05/24/2025

    Hello BBB Team,

    Thank you for reaching out to us.

    We would like to confirm that the Medilisk Health Rewards Membership has been fully cancelled, and no further charges will occur moving forward. Additionally, the most recent transaction has been voided, and any successful charges related to the membership have been refunded to your original payment method.

    We apologize for any confusion this may have caused and appreciate your understanding. Please feel free to reach out if you have any further questions or concerns.

    Sincerely,
     Medilisk Team

    Customer Answer

    Date: 05/27/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *******

  • Initial Complaint

    Date:05/23/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or about April 10/11 2025 I ordered Eelhoe wart remover from *******. I received the products without ************* ********** was charged $86.28 Canadian funds which is fine but now ******* has charged me another $19.87 on my next Mastercard bill. I never signed up for anything else or gave them permission to charge my account monthly. I would like these monthly payments to Stop immediately & my $19.87 to be refunded asap! Sincerely, ******* Job

    Business Response

    Date: 05/23/2025

    Hello,

    It looks like the Medilisk Health Rewards Membership was added during your checkout. This membership includes:
    50% off all store products

    24/7 priority customer support


    Early access to new products

    The membership is $13.95/month.

    We also send membership details via email after sign-up. If you didnt mean to enroll, it may have been selected during your purchase.


    For more info, you can also review our Terms of Service Section 9.

    As requested, weve processed the cancellation of your subscription and confirmed your refund. Well be refunding for the month of April.. The refunded amount will be credited back to your original payment method within 35 business days, depending on your bank's processing time.

    We truly value your feedback and hope youll consider Medilisk again in the future. If theres anything we can improve or assist you with, please dont hesitate to reach out were always here to help.
    Thank you for giving us a try, and we wish you all the best on your health journey.

    Medilisk Team


    Customer Answer

    Date: 05/24/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** Job

  • Initial Complaint

    Date:05/21/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date 03/07/2025 ordered hearing rest. spray, one time order. They billed my credit card two months in a row. The stuff isn't any good but all I'm asking is for them to stop billing me.

    Business Response

    Date: 05/21/2025

    Hello,

    Weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.

    We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help.

    Thank you for giving us a try, and we wish you the best in your health journey.

    Customer Answer

    Date: 05/23/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:05/20/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5-15-2025 I purchased a product from Medilisk in April of this year. This is the only purchase I made from them. They claim a purchase was made on 5-15-2025 for *****. No such purchase was made. I am seeking a return of the ***** charged to my credit card.

    Business Response

    Date: 05/21/2025

    Hello BBB Team,

    Thank you for reaching out, and we sincerely apologize for the confusion and inconvenience.

    Weve reviewed the account and would like to clarify that the $29.95 charge on 5/15/2025 was for the Medilisk Health Rewards Membership, which was added during checkout. However, we completely understand your concern.


    As a resolution, we have:

    Cancelled the membership to ensure no further charges will be applied.

    Processed a full refund of $29.95, which should be reflected in your original payment method within 35 business days, depending on your banks processing time.

    We appreciate your feedback and your patience, and were committed to making this right. Please feel free to reach out if you need any further assistance.

    Sincerely,

    Medilisk Team

  • Initial Complaint

    Date:05/20/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Recurring payments for a subscription for medilisk health rewards of which I wasn't informed. Their phone number is out of service. The monthly charge is ***** which my credit card declines. Credit card services are stopped creating all kinds of problems. Payments must be stopped. Bordering on fraudulent.

    Business Response

    Date: 05/21/2025

    Hello BBB Team,

    Thank you for bringing this to our attention.

    We sincerely apologize for any confusion or inconvenience caused. We would like to confirm that the Medilisk Health Rewards Membership has been fully cancelled, and no further charges will be applied to your account.

    Additionally, since your card declined the $29.95 recurring charge, no payment was processed, and there is no active transaction related to that subscription.

    Should you need any further clarification or assistance, please dont hesitate to contact us. Were here to help.

    Sincerely,

    Medilisk Team

    Customer Answer

    Date: 05/21/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:05/19/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 29th my checking account was charged &***** and $36,00. I never received anything from this company and now they charge me monthly $29.95 . I never received anything from this company and definitely did not signup for a monthly subscription for anything and I want my money refunded back to me as soon as possible

    Business Response

    Date: 05/20/2025

    Hello BBB Team,


    Thank you for reaching out, and we sincerely apologize for any inconvenience caused.
    After reviewing the account, wed like to confirm that:

    The Health Rewards Membership has been fully cancelled, and no further charges will be applied.
    We have also processed a full refund for the order, including the charges of $70.91 and $36.00.
    The refunded amount should reflect back in the customers original payment method within 37 business days, depending on the banks processing time.

    We appreciate your patience and understanding and remain committed to resolving this matter to your satisfaction. Should you need further assistance, please dont hesitate to contact us.

    Sincerely,
    Medilisk Team

  • Initial Complaint

    Date:05/16/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered Quitstick to help me to quit smoking. Your product did not work for me I do not recall subscribing for additional product, it was suppose to be a ONE TIME ************ have been charging me the last couple of months. Please stop these charges on my credit card I'm not asking for a refund, I WANT THESE CHARGES TO STOP IMMEDIATLY

    Business Response

    Date: 05/16/2025

    Dear BBB and customer,

    Thank you for bringing this matter to our attention. Were truly sorry to hear about your experience and sincerely regret any discomfort or inconvenience caused.

    Weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.


    If theres anything further we can do to assist or clarify, please dont hesitate to reach out. Your feedback is important to us, and we appreciate the opportunity to improve.

    Sincerely,
    Medilisk team


    Customer Answer

    Date: 05/16/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *********

    Business Response

    Date: 05/17/2025

    Hi, 

    It may take 5-7 business days for the refunded amount to reflect back in your account. Rest assured that it has been canceled in our end. 

medilisk.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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