Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/16/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered Quitstick to help me to quit smoking. Your product did not work for me I do not recall subscribing for additional product, it was suppose to be a ONE TIME ************ have been charging me the last couple of months. Please stop these charges on my credit card I'm not asking for a refund, I WANT THESE CHARGES TO STOP IMMEDIATLY

  Business Response

  Date: 05/16/2025

  Dear BBB and customer,
  
  Thank you for bringing this matter to our attention. Were truly sorry to hear about your experience and sincerely regret any discomfort or inconvenience caused.
  
  Weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.

  
  If theres anything further we can do to assist or clarify, please dont hesitate to reach out. Your feedback is important to us, and we appreciate the opportunity to improve.
  
  Sincerely,
  Medilisk team

  
  

  Customer Answer

  Date: 05/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

  Business Response

  Date: 05/17/2025

  Hi, 

  It may take 5-7 business days for the refunded amount to reflect back in your account. Rest assured that it has been canceled in our end. 

• Initial Complaint

  Date:05/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not authorize on May 13th for medalist to charge my card another $13.95 I have no idea why they charged it I did not order anything I want my card canceled to them

  Business Response

  Date: 05/14/2025

  Dear BBB and Customer, 

  Thank you for contacting us. Were sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.
  
  Weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.
  
  We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help.

• Initial Complaint

  Date:05/13/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a product ONCE. I'm getting billed monthly (apparently in error and FOREVER)

  Business Response

  Date: 05/13/2025

  Hello,
  
  Thank you for reaching out to us were here to help.
  
  We noticed that the Medilisk Health Rewards Membership was added to your order during checkout. This membership is designed to deliver exceptional value, including:
  
  50% discounts on all store products, helping you save more with every order.
  
  24/7 priority support, so you always have assistance when you need it.
  
  Early access to new products, allowing you to enjoy the latest innovations first.
  
  All these benefits are available for just $29.95 per month, offering value that often exceeds the cost of the membership itself.
  
  That said, we understand the membership may not be the right fit for you at the moment. As requested, weve processed the cancellation of your subscription and confirmed your refund. The refunded amount will be returned to your original payment method within 35 business days, depending on your banks processing time.
  
  Please note that customers are informed of the subscription activation during checkout, and membership details are sent via email immediately after purchase. If you didnt intend to enroll, it may have been selected as part of your order.
  
  We truly appreciate your feedback and hope youll consider Medilisk again in the future. If theres anything we can do to assist you or improve your experience, please dont hesitate to let us know were always here to help.
  
  Medilisk Team

  Customer Answer

  Date: 05/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company charged a recurring fee for service not Informed to me No additional service has been received from this company. Request refund of *****

  Business Response

  Date: 05/13/2025

  Hello,
  
  Thank you for reaching out to us were here to help.
  
  We noticed that the Medilisk Health Rewards Membership was added to your order during checkout. This membership is designed to deliver exceptional value, including:
  
  50% discounts on all store products, helping you save more with every order.
  
  24/7 priority support, so you always have assistance when you need it.
  
  Early access to new products, allowing you to enjoy the latest innovations first.
  
  All these benefits are available for just $29.95 per month, offering value that often exceeds the cost of the membership itself.
  
  That said, we understand the membership may not be the right fit for you at the moment. As requested, weve processed the cancellation of your subscription and confirmed your refund. The refunded amount will be returned to your original payment method within 35 business days, depending on your banks processing time.
  
  Please note that customers are informed of the subscription activation during checkout, and membership details are sent via email immediately after purchase. If you didnt intend to enroll, it may have been selected as part of your order.
  
  We truly appreciate your feedback and hope youll consider Medilisk again in the future. If theres anything we can do to assist you or improve your experience, please dont hesitate to let us know were always here to help.
  
  Medilisk Team

• Initial Complaint

  Date:05/13/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product for tennitius (ear spray) and received it. I didn't apply for a membership. A $29.95 charge has been applied to my credit card for the last two months.

  Business Response

  Date: 05/13/2025

  Hello,

   

  We noticed that the Medilisk Health Rewards Membership was added to your order during checkout. This membership is designed to deliver exceptional value, including:
  50% discounts on all store products, helping you save more with every order.
  24/7 priority support, so you always have assistance when you need it.
  Early access to new products, allowing you to enjoy the latest innovations first.
  All these benefits are available for just $29.95 per month, offering value that often exceeds the cost of the membership itself.
  That said, we understand the membership may not be the right fit for you at the moment. As requested, weve processed the cancellation of your subscription and confirmed your refund. The refunded amount will be returned to your original payment method within 35 business days, depending on your banks processing time.
  Please note that customers are informed of the subscription activation during checkout, and membership details are sent via email immediately after purchase. If you didnt intend to enroll, it may have been selected as part of your order.
  We truly appreciate your feedback and hope youll consider Medilisk again in the future. If theres anything we can do to assist you or improve your experience, please dont hesitate to let us know were always here to help.
  We noticed that the Medilisk Health Rewards Membership was added to your order during checkout. This membership is designed to deliver exceptional value, including:
  
  50% discounts on all store products, helping you save more with every order.
  
  24/7 priority support, so you always have assistance when you need it.
  
  Early access to new products, allowing you to enjoy the latest innovations first.
  
  All these benefits are available for just $29.95 per month, offering value that often exceeds the cost of the membership itself.
  
  That said, we understand the membership may not be the right fit for you at the moment. As requested, weve processed the cancellation of your subscription and confirmed your refund. The refunded amount will be returned to your original payment method within 35 business days, depending on your banks processing time.
  
  Please note that customers are informed of the subscription activation during checkout, and membership details are sent via email immediately after purchase. If you didnt intend to enroll, it may have been selected as part of your order.
  
  We truly appreciate your feedback and hope youll consider Medilisk again in the future. If theres anything we can do to assist you or improve your experience, please dont hesitate to let us know were always here to help.
  
  Medilisk Team

• Initial Complaint

  Date:05/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed one order on 12/23/24 and they have been charging me $29.95 per month starting 1/8/25. Ive tried to call the company and can not reach anyone. I want this to stop coming out of my account. I need help with this. I would also like to be refunded the money they have taken from me.

  Business Response

  Date: 05/11/2025

  Hello

  We apologize for the inconvenience. To locate your order in our system, could you please provide the following:

  
  Screenshot of your bank statement showing the recent charges from our store
  Name used for the purchase
  Email associated with the order
  Shipping address
  Product purchased

  
  Once you share this information, we'll check it immediately for you.
  
  

• Initial Complaint

  Date:05/09/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered MEDILISK HEARING SPRA MEDILISK.COM FL - MEDILISK HEARING SPRA MEDILISK.COM FL 04/25/2025.On 5/9/2025 my credit card was charged MEDILISK HEALTH REW-$13.95 I did not place that order for $13.95 I saw reviews and this has happened many times.Send me an email at **************** telling me you will reimburse my credit card.

  Business Response

  Date: 05/10/2025

  Hi, 

  Thank you for contacting us. Were sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.
  
  Weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.
  
  We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help.
  
  Thank you for giving us a try, and we wish you the best in your health journey.

   

  Medilisk

  Customer Answer

  Date: 05/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 05/24/2025

  Hi *******, 

  Thanks for accepting our settlement. It may take 5-7 days for the amount to be back in your account. 

  ********************

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the lung cleanse 1/17/25 and recieved my order. I just noticed they have charged me $29.95 2/3/25 3/3/25 and 4/1/25 for some charge so far have paid almost $200. for a $79 dollar product. I dont remember seeing a reaccuring charge when I ordered. I wont ever order from them again. I would like the charges stopped.

  Business Response

  Date: 05/10/2025

  Hi *****, 

  Thank you for contacting us. Were sorry to hear that the Medilisk Health Rewards Membership didnt meet your needs.
  
  Weve processed the cancellation of your subscription and confirmed your refund as requested. The refunded amount will be credited back to your original payment method within 35 business days, depending on your banks processing time.
  
  We value your feedback and hope youll consider Medilisk again in the future. If theres anything we could improve or assist you with, please let us know were always here to help.
  
  Thank you for giving us a try, and we wish you the best in your health journey.

   

  Medilisk

  Customer Answer

  Date: 05/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:05/09/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date March 3. I was charged $17 for product: Hearing Restoration Spray hearing Restoration Serum. Instead of that I was sent Cortexi by eelhoe which I can't find on your website. I do not want to use this mystery product and have asked for a refund numerous times. I've notified support team on Mar. 18, Mar.22, and Mar.23. I've emailed with **** *. (who must be AI) : March27, she said she would contact warehouse and reship my order. I've not received corrected order. The last I've heard from her was Apr. 11. She or it said she was sorry product didn't work as expected. I never used *******. That's not what I ordered. She goes on to say due to discounted nature of my purchase, they can't accept returns. So as I have asked for several times, please refund my money ($17) for the product I ordered but did not receive. I haven't heard from **** since my last email was sent April 12, 2025.

  Business Response

  Date: 05/09/2025

  Hello,

   

  We sincerely apologize for the inconvenience and confusion caused by the incorrect item you received. Thank you for your patience and for bringing this to our attention.
  
  Weve reviewed your case and can confirm that a refund of $17 has been issued for the product you did not receive. You should see the credit reflected in your account shortly, depending on your bank's processing time.
  
  We're truly sorry for the experience and appreciate your understanding. If there's anything more we can assist you with, please don't hesitate to let us know.
  
  Meidlisk Team

  Customer Answer

  Date: 05/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:05/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a order on 04/16/2025 and was charge for extra items. I emailed them back to make the correction for the refund. They refund, but may, 07.. I was charged again for *****.. Is this company legit??

  Business Response

  Date: 05/08/2025

  Hello,

   

  We apologize for not satisfying the customer with our product. We have provided the refund as requested. Please see attached email.

   

  Thank you!

  Medilisk Team

  Customer Answer

  Date: 05/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****