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Business Profile

Data Brokers

Global Informatics

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 106 total complaints in the last 3 years.
  • 106 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/16/2025

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When you search about how to file boir the top results are ****** ads promoting ******** / boir.org and when first time filers go the websites it shows Penalties for Late Filing Civil Penalties: Up to $592 per day for each day the report is late Criminal Penalties: Up to $10,000 in fines and imprisonment for up to two years We are led to believe there are steep penalties for late filing. We do not know there is not a regular first time fee to set this up and their site is misleading people into using an unnecessary service to file ***** is misleading and the site then asks for all of the sensitive materials and payment via credit card. I did this for my 2 corporations and paid the 349 x 2. No email / no correspondence for confirmation until the following day. I asked for a refund at ***, Jan 15, 10:55AM before any info was provided and they messaged back at ***, Jan 15, 1:50PM telling me my info was rejected and needed to contact fincen to correct it. I did not get anything for my payment and they have all of the sensitive materials and store it somehow. They would not refund after asking them not to file both corps as they had nearly identical info but they claim to have run them both and got rejected. I have requested a refund as they are misleading people into believing they are the actual BOIR filing site as they are setup similarly to enter info. Would like a refund. Saw this info below after the fact trying to contact them initially and BBB search Boir.org is not an authorized service provider for the ************************************ (******). Scammers may use the name Boir.org to send fraudulent correspondence about beneficial ownership information (BOI) reporting. Fake websites: ******** may create fake websites that look like official FinCEN pages. They may trick people into entering personal and business information.

    Customer Answer

    Date: 02/12/2025

    They also tried to charge me 149 on both accounts and it appears they charge you that 10 times for unknown reasons.  Bank denied that luckily.  Never saw that before in initial transaction.  They are handling personal info but might not be storing we

    Business Response

    Date: 02/12/2025

    This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

    Customer Answer

    Date: 02/13/2025

     
    Complaint: 22819357

    I am rejecting this response because:  I have 2 businesses : ************** and ************* and neither has received a refund so I reject this.   They also tried to charge me 149 on both accounts for an additional 9 payments without permission.  They should refund the 349 on both accounts to rectify this.  

    Sincerely,

    **** ********

    Customer Answer

    Date: 02/13/2025

    I had to close both credit cards to prevent more charges they were trying to put on those cards.  I will not give them any more credit card info and they can mail checks to :

    *************

    ***************** 

    **************************

  • Initial Complaint

    Date:01/15/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was looking for a vin history company to use and came across VIN history *** (Global Informatics LLC) I signed up for a trial and provided my credit card information. I searched my own vehicle first to review the accuracy of their reports. Every time I attempted to open the document to print I was billed $1.00 but could not access the report, so I tried view mode and was able to see the report. The information was completely wrong, so I determined this was not a trusted source for vin reports. I cancelled right away and received a confirmation via text. Over the next several days they tried to debit my account the monthly fee of $29.95, but I have my card locked so no money was taken. I have made multiple requests through text, phone, email and website to cancel and stop billing attempts to no avail. When you call their phone number and select the number to cancel you get disconnected. When you use the online link to cancel you get an error that it can not be canceled and you need to call. The email is an auto respose telling you to use the link to cancel online. I have been going in circles for days. This company is surely a scam.

    Business Response

    Date: 02/12/2025

    This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

  • Initial Complaint

    Date:01/13/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used Global Informatics LLCs online platform known as www.boir.org to file Business Ownership Information report online. During the process of filing the form I was asked to provide payment details and as soon as I submitted the payment information - debit card detail - I was charged immediately without any explanation of the charges for the service. They did not provide at any time during this process nor any where on their website about the actual amount that will be charged for the service. I had to check my bank statement to see how much they charged. I didnt receive an invoice or a paperwork/ email regarding the payment or the amount they charged for the service. Ive contacted them repeatedly to cancel the service and refund the money. They are refusing the do so. Im not able to find any information about the company on the state of Floridas website. Theyre currently listed as inactive. I strongly believe they are scamming people by practicing fraudulent business practices. Id like to bring attention to their unfair business practices and their hidden charges. This business should not be allowed to continue and prevent them from scamming others.

    Business Response

    Date: 02/12/2025

    This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

  • Initial Complaint

    Date:01/09/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In our attempt to file a BOIR, the first website on ****** was ********. This website appeared to be official and then charged a $349.00 filing fee. The website did not state this was not a federal fee but a fee to this company. Then the company did nothing, they didn't even file the ***** Then I searched and discovered hundreds of other people had been scammed the same way all in the last week. I filed a dispute with my business bank to dispute the charge, as I believe this is a scam company and I also emailed the company and requested then to cancel the order; however, again, I do not believe this is a legitimate company, and I do not believe they have any intention of providing the service requested. I have received no email communication from the website, the company is a scam and others need to be made aware so they don't fall for the same scam!

    Business Response

    Date: 02/12/2025

    This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

    Customer Answer

    Date: 02/21/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:01/07/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business has a *** website that charges you a dollar then a month later charges you 30$ for a subscription they don't tell you about it is a scam.

    Business Response

    Date: 02/12/2025

    This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

  • Initial Complaint

    Date:01/02/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It employs deception and impersonation to mimic the official government website for BOIR filing, ******************************. It claims to streamline the process of electronically submitting Beneficial Ownership Information Reports (BOIR) in compliance with the Corporate Transparency Act (CTA). However, its process is virtually identical to that of the official government site. Alarmingly, it also has my Social Security Number, drivers license, and LLC tax ID. I fear it may sell my personal and business information for profit..

    Business Response

    Date: 02/12/2025

    This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

    Customer Answer

    Date: 02/13/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:01/02/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/27/2024, filed our *** with BOIR.org believing the site to be the correct place to file the *** report. Upon paying what I thought was the filing fee for the ***, I noticed the typo in one of the buttons and proceeded to review the website and discovered that the website was not the website it was mimicking and was in fact fraudulent.Upon filing the *** myself directly, I can confirm that no service was provided as the process is exactly the same between the BOIR.org process and the ********** process.I have submitted a chargeback with my bank. I am reporting to the BBB to protect other individuals from this website.

    Business Response

    Date: 02/12/2025

    This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

    Customer Answer

    Date: 02/13/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Would advise BBB to do further investigations into this company and any related entities, but I am satisfied that our issue was handled.

    Sincerely,

    ******** *******

  • Initial Complaint

    Date:12/31/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I thought I was on an official government site to submit my BOIR. When I realized I wasn't I immediately requested a refund. They refused the refund. So I thought, well my fault; I shouldn't have been rushed. But they didn't submit my BOIR. They just took my money and ran. I have to submit it again today in order to meet the deadline.

    Business Response

    Date: 02/12/2025

    This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

    Customer Answer

    Date: 02/13/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ******** will be satisfied so long as they process the refund. I haven't received a refund yet, but hope they are being honest and will finally send one.

    Sincerely,

    ***** *********

  • Initial Complaint

    Date:12/31/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fraudulent Business! Website is a scam! Charges $249!! Collects Important Sensitive Information from companies!!! STOP THIS WEBSITE

    Business Response

    Date: 02/12/2025

    This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

  • Initial Complaint

    Date:12/30/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 2, 2024, I attempted to use the website of this business for a service. During the process, the website charged my payment of $349 upfront. However, when I proceeded to the form necessary to complete the service, I encountered repeated technical errors.I contacted the business multiple times via the email provided on their site ****************** seeking assistance or a refund. Their responses indicated they could not locate my business account and included a refund link, which did not work.Additionally, I called the phone number listed on their website ***************), but the automated system directed me back to the same email address and disconnected the call, leaving me without further *************, I submitted a formal request for a refund directly to both the business (BOIR) and my credit card company.Furthermore, I noticed there are several similar complaints already filed on the BBB website, describing nearly identical experiences with failed services, lack of customer support, and difficulties obtaining refunds.Resolution Sought:I am requesting a full refund of the $349 I was charged. Additionally, I urge the business to address these technical and customer support issues to prevent further inconvenience to customers.

    Business Response

    Date: 02/12/2025

    This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

    Customer Answer

    Date: 02/25/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********.

    Sincerely,

    **********************

This business is not BBB accredited.

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