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Business Profile

Data Brokers

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This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 117 total complaints in the last 3 years.
  • 116 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CarInfoStory says its a $1 dollar charge for the 1st week then ***** after, I tried canceling via the website doesn't work. I switched to a card that has no money on it and today they tried charging me *****. I look it up on ******, its a common scam and people cannot stop them from charging their debit cards because its a "subscription". When one person tried calling the phone number the customer service person told them to "Pull up and fight" You can try and email them and they still charge you as well is what others are saying. I want them investigated and to be sure others are not scammed. I just googled it and a reddit thread popped up, multiple exist so I know it is happening to others and it should not be.

    Business Response

    Date: 11/29/2024

    Dear Better Business Bureau,

    I hope this message finds you well.

    I am writing to inform you that a customer who purchased a VIN ********************** from us will be receiving a full refund. The refund has been processed and will reflect back in the customer's account within 3-5 business days.

    Please let us know if you require any further information or documentation regarding this matter.

    Thank you for your attention to this issue.

    Best regards,

    ****** *****.

  • Initial Complaint

    Date:10/25/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used this online service to get info about a vehicle using a VIN. They somehow setup a recurring automatic payment in my ****** account for $29.95 that I did not authorize and they offer no real way to contact them and all email replies are automated and just run you around in circles when you request a refund.

    Business Response

    Date: 11/29/2024

    Dear Better Business Bureau,

    I hope this message finds you well.

    I am writing to inform you that a customer who purchased a VIN ********************** from us was never charged for $29.95.

    Please let us know if you require any further information or documentation regarding this matter.

    Thank you for your attention to this issue.

    Best regards,

    ****** *****.

    Customer Answer

    Date: 12/02/2024

     
    Complaint: 22472079

    I am rejecting this response because:

    They tried and I provided evidence of the attempt. They have since apparently cancelled the transaction but only because I initially removed all money and links to bank account so that there were not sufficient funds available. Then I raised this issue with you, the BBB. Had I not taken any of these actions they would have proceeded to charge me. Thus business is untrustworthy and engages in predatory practices and thus should be noted in order to protect other consumers. I do not know what outcomes are available to address this. If there is nothing else that can be done, then this can be closed.
    Sincerely,

    ******* ****

  • Initial Complaint

    Date:10/20/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/20/24 I acquired a subscription that I was not informed of via email. I was charged for a subscription I do not need or want.

    Business Response

    Date: 02/12/2025

    This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

    Customer Answer

    Date: 02/20/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ****

  • Initial Complaint

    Date:10/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a senior citizen and a veteran and I was taken advantage of by Carstory**** They charged me ***** without my permission, I DID NOT EVER USE this service, nor did I ask or approve of ANY charges to my CC. If any boxes were checked, it was done by *************,, not me. I didn't check any boxes nor ask for this service. I tried to call over 10 times to cancel ( either disconnected or no answer every time) and I emailed many, many times to cancel, with no response from Car story **** If they are doing this to me, ythry are doing it to others. I am a victim of this company and its a fraud as far as Im concerned,, no way to cancel this ( that I never ask for or wanted) I demand my ***** refunded to me,, more reports will be filed, this is theft and taking advantage of senior citizens on a fixed income, shame on you

  • Initial Complaint

    Date:09/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a subscription under their company Vinhistoryusa. After i found the info i needed i attempted to cancel. They do not cancel your subscription even though they say they do. I canceled in July and they have since charged me $29.95 twice. They send "cancelation links" that come up with an error when you attempt to cancel. When you call their phone number ***************) If you click one to cancel it just hangs up. Going through email or live chat doesn't work either as they say they cannot cancel for you and they send you one of the links that do not work.

    Business Response

    Date: 10/23/2024

    We have reached out to this customer regarding this discrepancy with their account. Their subscription has been cancelled and we have issued a full and immediate refund of all charges for their inconvenience. Thank you.

  • Initial Complaint

    Date:09/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was in ******** viewing used cars. I was interested in a **** Edge that was located at *********** in *****. To view information about the car there was an advertisement to pay $1 to view the car report. I paid, was charged, and viewed the report for $1. I never clicked a box or otherwise agreed to a monthly subscription. The company then charged me $29.95 for July, August. And September

    Business Response

    Date: 10/23/2024

    All charges stated in this customer's complaint were part of our monthly subscription fees and all fees are stated clearly and directly in multiple areas and pages of our website, including on the checkout page and pricing page which are both accessible before any payment is made. We state clearly on our website that we charge $1 for the initial report which also automatically enrolls you in a 7 day trial period for our monthly subscription. If a customer does not cancel their subscription before the trial period is up, they will be charged $29.95 a month from that point forward. All charges and subscription terms are agreed to upon purchase of initial report and registration of account and all subscriptions and trials can be cancelled at anytime on our website or via email or phone line. We have already cancelled this customer's account so they will not be charged again.

    Thank you.

    Customer Answer

    Date: 11/01/2024

     
    Complaint: 22267994

    I am rejecting this response because:

    The statement from the business is absolutely untrue.  I am customer who is vigilant about subscriptions and added fees and I actively look for fees and subscriptions before making purchases online.  I use a third party like Zelle or ****** to purchase online because I am aware that there is rampant fraud on the internet.  At the ******* website when I purchased the $1 car report, there was nothing to indicate a subscription was attached to the report.  I cannot recreate my experience because it happened in the past.  I will reach out to ******* to see if they can tell me what their agreement is with this business and where that language is located for customers.  At purchase, I  did not check a box, or see any indication that the $1 car report was attached to a monthly subscription upon purchase.  I did see that language when I was told to go to the website to cancel the subscription, that I never consented to purchase. 

    Sincerely,

    ********* ***

    Customer Answer

    Date: 11/05/2024

    I have contacted ********.  I have an email about the exact listing and I have asked them to provide the advertising for that particular listing.  I did see that same information mentioned in your message about the  subscription in the website and when I called about the charges on my card they directed me to the website with that same information.  My recollection is that this information WAS not part of the advertisement on ******** which lead to my outrage after I discovered the charges.  When I clicked on the $1 report from the ******** site I do not recall any information about a subscription, and did not see the subscription information until I went to website to cancel.  I purchased a $1 report and received the report.  That was a legit transaction, the subscription was deceptive and not advertised with the $1 advertising. 

  • Initial Complaint

    Date:08/14/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today, and last week, this company charged me *****. A total of ***** for services ive never signed up for. About a year ago they did the same thing and i had my bank block their terminal. They just keep using different *********** that trace back to the same company.Last year when it happened I seeked to file interstate ecommerce charges but failed to because the transaction never posted. Now I have 1 transaction posted and 1 pending and will absolutely be pressing charges once the pending one posts.The last time this happened I got Hunter (the owners) entire families addresses and phone numbers and spoke by phone with his father. He assured me this wouldnt happen again. Yet here we are.When you call 1 phone number to this company it hangs up. You call another phone nunber and press 1 and it hangs up.If you dig a little further youll find a working number. When I pressed 1 and entered the card information THEY COULDNT LOCATE MY ACCOUNT. Which means, they are charging a previous card that has been canceled, which would constitue FRAUD.

    Business Response

    Date: 08/28/2024

    Please provide the first 6 and last 4 of the card on file. We have not been able to locate you using the email or phone you provided here

This business is not BBB accredited.

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