Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/11/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BOIR.org fraudulently appeared to be a government website that led me to believe that I had to pay $149.00 to file my Beneficial Ownership Information Report (BOIR) and could not file it for free. I requested that they return the fee they charged me (I didn't even finish filing through them) and they said that they never give refunds. October 23, 2024, I searched ****** for "Beneficial Ownership Information Report" (BOIR). BOIR.org came up first and appeared to be the government website because it is an acromyn of the law; the logo in the upper left-hand corner of the site looks like a government seal (blue with red stripes and has an eagle on it); the first sentence warns of the deadline and a $500 penalty for failure to comply (why would a form-only company say this?); goes on to define and tout why BOIR is important to the country (again, why would a form company talk about this unless they were mimicking a government website?) When you click on the link, "File your BOIR," there is a box to click to for a FinCEN Identifier, something that certainly sounds like only the government could distribute. On October 23, 2024, I started to complete the form on the deceptive website. I even gave the deceptive company my credit card information because I thought that they were the government and I thought that there was a filing fee from the government. Had BOIR.org stated anywhere that they were a third-party company and that there was no fee to file directly with the ******************* I never would have used their service. I tried calling the phone several times and it just rings. No one ever picks up. Instead, the phone *************) eventually tells people to call back or leave a message. I have attached a Trust Pilot list of one star reviews from 8 people who feel that they were scammed by this site. I have asked **************** to dispute this payment.

  Customer Answer

  Date: 11/25/2024

  I just visited the ******** website today. My claim for refund delineated in my 10/23/24 email to BOIR.org was based on their fraudulent BOIR.org website mimicking a government website by: (1) Warning of a $500 penalty, (2) Using a govt-like logo, (3) Explaining in detail goverment policy behind new law, (4) Saying on the first page that they will provide your govt FinCen #, and other narratives one normally expects to see only on a govt. website. Well, every thing I cited above has been corrected by BOIR.org! They took all of my legal advice without admitting that they were mimicking a goverment cite. Plus, when I searched them on the BBB, a Company Global Informatics came up that went out of business. Is their new company legitimate?

  Today, filed a dispute with **************** (AE), the credit card I used to pay their fraudulent $149.00 charge.

• Initial Complaint

  Date:11/08/2024

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** to use this firm to file my Beneficial Owner Information Report. During the process, I received an error message and was kicked off the system after paying for the service ($149). I am not able to contact the business using the information on their website (*******************************) for the past week, via email or phone. I suspect this is not a legitimate firm. Deadline to file this report is November 15, 2024 three months after opening my LLC.

  Business Response

  Date: 11/11/2024

  Dear Better Business Bureau,
  
  I hope this message finds you well.
  
  We are writing to inform you about a recent request from a customer for a Business Owner's ********************************************* (BOIR). The customer has initiated the request but has not yet completed the necessary form. We are currently awaiting the completion of this form to proceed with providing the BOIR.
  
  An important new requirement under the Corporate Transparency Act (CTA) that may affect your business. The Beneficial Ownership Information Report (BOIR) is now mandatory for all U.S. businesses. This new regulation aims to increase transparency in business ownership and help combat financial crimes. Deadline for filing is January 1st, 2025.
  
  Once the customer submits the completed form, we will promptly process their request and provide the BOIR.
  
  Here is the link which helps to complete the form,
  ***********************************************************************************************

  
  If you have any questions or need further assistance, please do not hesitate to reach out to our customer support team at *****************. 
  
  Thank you for your understanding and cooperation.
  
  Best regards,
  
  ****** *****.

  Business Response

  Date: 11/15/2024

  Dear Better Business Bureau,
  
  I hope this message finds you well.
  
  We are writing to inform you about a recent request from a customer for a Business Owner's ********************************************* (BOIR). The customer has initiated the request but has not yet completed the necessary form. We are currently awaiting the completion of this form to proceed with providing the BOIR.
  
  An important new requirement under the Corporate Transparency Act (CTA) that may affect your business. The Beneficial Ownership Information Report (BOIR) is now mandatory for all U.S. businesses. This new regulation aims to increase transparency in business ownership and help combat financial crimes. Deadline for filing is January 1st, 2025.
  
  Once the customer submits the completed form, we will promptly process their request and provide the BOIR.
  
  Here is the link which helps to complete the form,
  ***********************************************************************************************

  
  

  If you have any questions or need further assistance, please do not hesitate to reach out to our customer support team at *****************

  . 

  
  
  Thank you for your understanding and cooperation.
  
  Best regards,
  
  ****** *****.

  
  

  Customer Answer

  Date: 11/15/2024

   
  Complaint: 22532156
  
  I am rejecting this response because: I needed to file my BOIR on or before my 11/13/24 deadline.  After 8-9 days of calling, trying to leave voice messages, emailing, having my emails bounce and calling over and over again to hear an automated message telling me no one was available to help before disconnecting the call.  Finally ****** ***** responded via email on Nov 11 where she told me to call the number ************* that continued to announce no one was available to help) she emailed me back to tell me that a BOIR representative would contact me via telephone within 24 hours.  They of course never called me as promised, I called and emailed again all day on 11/12 requesting help.  I went with a different vendor to file my BIOR on time (deadline for me was November 13) and when I checked emails that afternoon, I saw that they found my link that would allow me to finalize my order. I formally requested that this firm refund the money they charged me before their website kicked me out with an error message.
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 12/26/2024

  This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

  Customer Answer

  Date: 01/13/2025

   
  Complaint: 22532156
  
  I am rejecting this response because: the vendor, BOIR.ORG continues to send me links to fill in to claim my refund but none of the links work.  And if I call the customer service number, no one answers, I have tried hourly for days, no one answers.  I do not know what to do.  I may have chosen an old email BBB sent me, but I have been trying to work with BOIR for months since I made my complaint.  BBB has been helpful getting BOIR.ORG to respond but week after week I am not able to get anyone at that organization to send me a valid link. Again, they billed me for a service they did not perform for me, I paid them to file my BOIR report for my LLC, they did not, their system crashed, I could not get back into their system. They did bill me but no services rendered.
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 02/12/2025

  This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

  Customer Answer

  Date: 02/14/2025

   
  Complaint: 22532156
  
  I am rejecting this response because: I haven't heard back from vendor BOIR. and haven't received a refund to date. I spent several days trying to contact BOIR and the representative first told me their policy stated no refunds. She then told me since they never provided me with a service she would send my refund request to upper management.  It has been 10+ days and I have not heard back nor received a refund
  Sincerely,
  
  **** ******

  Business Response

  Date: 06/26/2025

  To Whom It May Concern:
  
  
  All charges stated in the customer complaint are stated clearly and directly in multiple areas and pages of our website, including on the checkout page and pricing page which are both accessible before any payment is made. All charges are agreed to upon purchase of initial report and registration of account. We have already refunded these charges and cancelled the customer's account so he will not be charged again.
  
  
  
  Thank you.

  Customer Answer

  Date: 07/11/2025

   
  Complaint: 22532156
  
  I am rejecting this response because:a refund has not been received. This organization has never reached out to me or responded to my emails or phone calls.  I am not sure why they would say they refunded me the amount of money they took but did not deliver the service I requested.  I am not sure how to move forward with this organization. 
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:11/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Boir.org are masking themselves as the formal government page to file your BOIR. They show up almost first in googles search engine and nowhere do they mention theyre a private company. To make matters worse their service doesnt work at all. Since this is about filing government paper regarding your business its a sensitive topic and the website requieres me to connect with my bank multiple times and still didnt get me to the next step. This measure felt unsafe and as if it was putting my bank account safety in jeopardy. I was charged $150 and nothing was ever filed due to their faulty software. At the very least I hope to get my $150 back considering I never got the service I asked for. I also want to earn others to never use this fraudulent website when filing BOIR for their small business.

  Business Response

  Date: 11/11/2024

  Dear Better Business Bureau,
  
  I hope this message finds you well.
  
  We are writing to inform you about a recent request from a customer for a Business Owner's ********************************************* (BOIR). The customer has initiated the request but has not yet completed the necessary form. We are currently awaiting the completion of this form to proceed with providing the BOIR.
  
  An important new requirement under the Corporate Transparency Act (CTA) that may affect your business. The Beneficial Ownership Information Report (BOIR) is now mandatory for all U.S. businesses. This new regulation aims to increase transparency in business ownership and help combat financial crimes. Deadline for filing is January 1st, 2025.
  
  Once the customer submits the completed form, we will promptly process their request and provide the BOIR.
  
  Here is the link which helps to complete the form,
  *******************************************************************************************************
  
  If you have any questions or need further assistance, please do not hesitate to reach out to our customer support team at *****************. 
  
  Thank you for your understanding and cooperation.
  
  Best regards,
  
  ****** *****.

  Business Response

  Date: 11/15/2024

  Dear Better Business Bureau,
  
  I hope this message finds you well.
  
  We are writing to inform you about a recent request from a customer for a Business Owner's ********************************************* (BOIR). The customer has initiated the request but has not yet completed the necessary form. We are currently awaiting the completion of this form to proceed with providing the BOIR.
  
  An important new requirement under the Corporate Transparency Act (CTA) that may affect your business. The Beneficial Ownership Information Report (BOIR) is now mandatory for all U.S. businesses. This new regulation aims to increase transparency in business ownership and help combat financial crimes. Deadline for filing is January 1st, 2025.
  
  Once the customer submits the completed form, we will promptly process their request and provide the BOIR.
  
  Here is the link which helps to complete the form,
  *******************************************************************************************************
  
  

  If you have any questions or need further assistance, please do not hesitate to reach out to our customer support team at *****************

  . 

  
  
  Thank you for your understanding and cooperation.
  
  Best regards,
  
  ****** *****.

  Customer Answer

  Date: 11/15/2024

   
  Complaint: 22530982
  
  I am rejecting this response because: Their software is faulty. There was no way to successfully complete the form and the website took me to the same place over and over. Their program connecting your bank to theirs is buggy and seems untrustworthy as I had to connect multiple times without being able to skip to the next page. But somehow the $150 easily made it to the company. I also want to remind you that this service is free for business owners and should take about three minutes to complete on the government website. Making a website look like the legal platform for filing and then charge $150 for the service (that was impossible to complete) is fraudulent in my eyes. I expect a full refund. 
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 12/26/2024

  This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

  Customer Answer

  Date: 01/13/2025

  Hi there, I would like to accept the companies response as theyre saying they have provided a refund. However, this does not reflect in my bank account used to pay for their service. 
  

  Please advise.

  Best,

  ***** Lundahl 

  Customer Answer

  Date: 01/14/2025

   
  Better Business Bureau:
  
  

  Hi there, I would like to accept the companies response as theyre saying they have provided a refund. However, this does not reflect in my bank account used to pay for their service. 
  

  Please advise.

  Best,

  ***** *******
  

• Initial Complaint

  Date:11/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to enter the site using my username and password, but the site made it possible to see only the place for entering the login, but there is no place for entering the password. I tried to search for VIN # for my next auto, but in the process of my car purchase this site did not work throughout the entire time. And since I could not check a single purchased car due to the inability to enter my account page - when trying to enter - I constantly received a return to the main page of the website of this company. During all this time, I could not check a single car. And this company opened two tickets with my claims about the inability to enter my page and check the cars being bought, but all this was unsuccessful, errors continued and the service did not work. Since I have already bought a car for myself, having checked on other sites with identical VIN # verification services. I tried to return the payment through this company, but so far to no avail. In the attached screenshot, you will see a login page, but that's all I got when I tried to use my subscription, when I tried to enter my login, I got a return to the main page. The company's service support did not work. I ask for your assistance in returning my payment for this non-working service. Since when I needed it - it absolutely did not work. Thanks for your help.

  Business Response

  Date: 11/12/2024

  This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

• Initial Complaint

  Date:11/08/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The website BOIR.org is a scam website. They claim to help business owners file the **** report to FInCen for $149.00 fee and that they are an "officially authorized service provider with the US Government or the Financial Crimes Enforcement Network (******)". However they are not actually authorized by any government body nor do they provide any actual service. The actual reporting that is required by ****** does not require any payment of fees through the actual ****** website and because **** did not provide any such reporting services I still had to file the report through FinCEN. I would like a refund of the $149.00 fee that I was charged by the site.

  Business Response

  Date: 11/11/2024

  Dear Better Business Bureau,
  
  I hope this message finds you well.
  
  We are writing to inform you about a recent request from a customer for a Business Owner's ********************************************* (BOIR). The customer has initiated the request but has not yet completed the necessary form. We are currently awaiting the completion of this form to proceed with providing the BOIR.
  
  An important new requirement under the Corporate Transparency Act (CTA) that may affect your business. The Beneficial Ownership Information Report (BOIR) is now mandatory for all U.S. businesses. This new regulation aims to increase transparency in business ownership and help combat financial crimes. Deadline for filing is January 1st, 2025.
  
  Once the customer submits the completed form, we will promptly process their request and provide the BOIR.
  
  Here is the link which helps to complete the form,
  ***********************************************************************************************

  
  If you have any questions or need further assistance, please do not hesitate to reach out to our customer support team at *****************. 
  
  Thank you for your understanding and cooperation.
  
  Best regards,
  
  ****** *****.

  Business Response

  Date: 11/15/2024

  Dear Better Business Bureau,
  
  I hope this message finds you well.
  
  We are writing to inform you about a recent request from a customer for a Business Owner's ********************************************* (BOIR). The customer has initiated the request but has not yet completed the necessary form. We are currently awaiting the completion of this form to proceed with providing the BOIR.
  
  An important new requirement under the Corporate Transparency Act (CTA) that may affect your business. The Beneficial Ownership Information Report (BOIR) is now mandatory for all U.S. businesses. This new regulation aims to increase transparency in business ownership and help combat financial crimes. Deadline for filing is January 1st, 2025.
  
  Once the customer submits the completed form, we will promptly process their request and provide the BOIR.
  
  Here is the link which helps to complete the form,
  ***********************************************************************************************

  
  

  If you have any questions or need further assistance, please do not hesitate to reach out to our customer support team at *****************

  . 

  
  
  Thank you for your understanding and cooperation.
  
  Best regards,
  
  ****** *****.

  
  

  Customer Answer

  Date: 11/27/2024

   
  Complaint: 22530179
  
  I am rejecting this response because:

  The business website falsely claimed that they were approved by the government to help with filing the ***** Although now it appears that they have changed their website to state that they are not affiliated with ******, I do not trust the business with any of my business' financial information and refuse to provide any information through their website. I just want a refund. 
  
  Sincerely,
  
  Sul ***** ***

• Initial Complaint

  Date:11/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was mistakenly taken to ************************************ to file my BOI report with the **********************. This site collected $130+ for something that is free. I intended to use ****** but this site posed as if they are the government site to file BOI report.

  Business Response

  Date: 12/13/2024

  We are writing to inform you about a recent request from a customer for a Business Owner's ********************************************* (BOIR). The customer has initiated the request but has not yet completed the necessary form. We are currently awaiting the completion of this form to proceed with providing the BOIR.

  
  

  An important new requirement under the Corporate Transparency Act (CTA) that may affect your business. The Beneficial Ownership Information Report (BOIR) is now mandatory for all U.S. businesses. This new regulation aims to increase transparency in business ownership and help combat financial crimes. Deadline for filing is January 1st, 2025.

  
  

  Once the customer submits the completed form, we will promptly process their request and provide the BOIR.

  
  

  Here is the link which helps to complete the form,

  
  

  ******************************************your-boir/?token=c2h5YW1kZXN1QGdtYWlsLmNvbXwwfDU4OTU3

  
  

  If you have any questions or need further assistance, please do not hesitate to reach us.

  Customer Answer

  Date: 12/13/2024

   
  Complaint: 22502694
  
  I am rejecting this response because I never received the services promised 
  
  Sincerely,
  
  Shyam Desu

  Business Response

  Date: 02/12/2025

  This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

  Customer Answer

  Date: 02/13/2025

   
  Complaint: 22502694
  
  I am rejecting this response because:, the seller is a cheat and he never rendered any service
  
  Sincerely,
  
  Shyam Desu

  Business Response

  Date: 06/26/2025

  To Whom It May Concern:
  
  
  All charges stated in the customer complaint are stated clearly and directly in multiple areas and pages of our website, including on the checkout page and pricing page which are both accessible before any payment is made. All charges are agreed to upon purchase of initial report and registration of account. We have already refunded these charges and cancelled the customer's account so he will not be charged again.
  
  
  
  Thank you.

• Initial Complaint

  Date:11/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to report a situation where I have been scammed by a company providing auto background checks (VIN checks). I initially purchased a report for only 1 USD, but a week later, I noticed that my account was charged nearly 28 USD without my consent. Despite my efforts to contact the company for clarification and a refund, I have not received any response.Upon further investigation, I discovered that this company has a history of scamming consumers, with multiple complaints on platforms like Reddit where others have reported similar issues. The business continues to charge customers unauthorized amounts even after the initial service is paid for, and they are unresponsive to refund requests.I am seeking a full refund for the additional charge of 28 USD and request that this business be investigated to prevent further fraudulent activity. I also want to ensure that no additional charges will be made to my account moving forward.

  Business Response

  Date: 11/22/2024

  Dear Better Business Bureau,
  
  I hope this message finds you well.
  
  I am writing to inform you that a customer who purchased a VIN ********************** from us will be receiving a full refund. The refund has been processed and will reflect back in the customer's account within 3-5 business days.
  
  Please let us know if you require any further information or documentation regarding this matter.
  
  Thank you for your attention to this issue.
  
  Best regards,
  
  ****** *****.

  Customer Answer

  Date: 11/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********* Filippov

• Initial Complaint

  Date:11/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/5 I tried to submit my beneficial Ownership information with ****** and used this website that claimed to be an official service to submit the information and it charged me 150$ fee and I filed for 2 of my companies. I dont believe this is legitimate and I was charged for a service that will not happen.

  Business Response

  Date: 11/22/2024

  Dear Better Business Bureau,
  
  I hope this message finds you well.
  
  I am writing to provide clarification regarding a recent inquiry from a customer about the billing for **** and ****** ** services. The customer requested services related to the Beneficial Ownership Information Report (****), and we provided them with all necessary services, including the **** ** and FINCEN **.
  
  As a result, the customer was billed $149 for each filing and in this case this customer has filled **** for his two companies. We would like to emphasize that we are officially authorized by the US Government and ****** to provide these services.
  
  Below are the details for your reference:
  
  *****************
  
   **** **: **************
  
   Tracking **: ********************
  
   Fincen **: ************
  
  *******************
  
   **** **: **************
  
   Tracking **: ****PbdIcgjSmAFLSSqX
  
   Fincen **: ************
  
  Please let us know if you need any further information or documentation to support this clarification.
  
  Thank you for your attention to this matter.
  
  Best regards,
  
  ****** *****.

• Initial Complaint

  Date:11/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been billing me ***** every 7 days in October 2024 Oct 2, Oct 9, Oct 16, Oct 23. I called their ************ number and pressed 1 to terminate service and they send confirmation via text. Online comments are horrible. When I pressed 2 for reimbursement they hung up. I have paid them ***** x 4 in October 2024. I will research prior months and get back to you.

  Business Response

  Date: 12/12/2024

  All charges stated in the customer complaint were part of our monthly subscription fees and all fees are stated clearly and directly in multiple areas and pages of our website, including on the checkout page and pricing page which are both accessible before any payment is made. All charges are agreed to upon purchase of initial report and registration of account. We have now provided this customer with a full refund of these charges and have cancelled this customer's account so they will not be charged again.
  
  Thank you.

• Initial Complaint

  Date:10/28/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While browsing for used cars in July, my husband and I decided to take advantage of a one-week trial offer from **************************, a service owned by Global Informatics, in order to research the history of a potential purchase. We paid a nominal fee of $1 using our ****** account to access the **********************. However, upon attempting to cancel the subscription by contacting the company through the provided phone number on their website, I was met with difficulty in reaching a representative and was forced to leave a message that was never returned.Subsequently, we discovered that ************************** had been charging our ****** account $29.95 every month without our consent. After reporting the issue to ******, they took action to block any further payments to the company. Unfortunately, it seems unlikely that we will be able to recover the funds deducted from our account over the past four months. My primary concern now is the potential damage to my otherwise excellent FICO score due to the actions of this company.Moving forward, I am seeking a resolution to this matter that will prevent any further unauthorized charges and ensure the protection of my financial well-being. I urge ************************** and Global Informatics to address this issue promptly, and provide a means for customers to easily cancel subscriptions in the future. Thank you for your attention to this matter