Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/08/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The website BOIR.org is a scam website. They claim to help business owners file the **** report to FInCen for $149.00 fee and that they are an "officially authorized service provider with the US Government or the Financial Crimes Enforcement Network (******)". However they are not actually authorized by any government body nor do they provide any actual service. The actual reporting that is required by ****** does not require any payment of fees through the actual ****** website and because **** did not provide any such reporting services I still had to file the report through FinCEN. I would like a refund of the $149.00 fee that I was charged by the site.

  Business Response

  Date: 11/11/2024

  Dear Better Business Bureau,
  
  I hope this message finds you well.
  
  We are writing to inform you about a recent request from a customer for a Business Owner's ********************************************* (BOIR). The customer has initiated the request but has not yet completed the necessary form. We are currently awaiting the completion of this form to proceed with providing the BOIR.
  
  An important new requirement under the Corporate Transparency Act (CTA) that may affect your business. The Beneficial Ownership Information Report (BOIR) is now mandatory for all U.S. businesses. This new regulation aims to increase transparency in business ownership and help combat financial crimes. Deadline for filing is January 1st, 2025.
  
  Once the customer submits the completed form, we will promptly process their request and provide the BOIR.
  
  Here is the link which helps to complete the form,
  ***********************************************************************************************

  
  If you have any questions or need further assistance, please do not hesitate to reach out to our customer support team at *****************. 
  
  Thank you for your understanding and cooperation.
  
  Best regards,
  
  ****** *****.

  Business Response

  Date: 11/15/2024

  Dear Better Business Bureau,
  
  I hope this message finds you well.
  
  We are writing to inform you about a recent request from a customer for a Business Owner's ********************************************* (BOIR). The customer has initiated the request but has not yet completed the necessary form. We are currently awaiting the completion of this form to proceed with providing the BOIR.
  
  An important new requirement under the Corporate Transparency Act (CTA) that may affect your business. The Beneficial Ownership Information Report (BOIR) is now mandatory for all U.S. businesses. This new regulation aims to increase transparency in business ownership and help combat financial crimes. Deadline for filing is January 1st, 2025.
  
  Once the customer submits the completed form, we will promptly process their request and provide the BOIR.
  
  Here is the link which helps to complete the form,
  ***********************************************************************************************

  
  

  If you have any questions or need further assistance, please do not hesitate to reach out to our customer support team at *****************

  . 

  
  
  Thank you for your understanding and cooperation.
  
  Best regards,
  
  ****** *****.

  
  

  Customer Answer

  Date: 11/27/2024

   
  Complaint: 22530179
  
  I am rejecting this response because:

  The business website falsely claimed that they were approved by the government to help with filing the ***** Although now it appears that they have changed their website to state that they are not affiliated with ******, I do not trust the business with any of my business' financial information and refuse to provide any information through their website. I just want a refund. 
  
  Sincerely,
  
  Sul ***** ***

• Initial Complaint

  Date:11/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was mistakenly taken to ************************************ to file my BOI report with the **********************. This site collected $130+ for something that is free. I intended to use ****** but this site posed as if they are the government site to file BOI report.

  Business Response

  Date: 12/13/2024

  We are writing to inform you about a recent request from a customer for a Business Owner's ********************************************* (BOIR). The customer has initiated the request but has not yet completed the necessary form. We are currently awaiting the completion of this form to proceed with providing the BOIR.

  
  

  An important new requirement under the Corporate Transparency Act (CTA) that may affect your business. The Beneficial Ownership Information Report (BOIR) is now mandatory for all U.S. businesses. This new regulation aims to increase transparency in business ownership and help combat financial crimes. Deadline for filing is January 1st, 2025.

  
  

  Once the customer submits the completed form, we will promptly process their request and provide the BOIR.

  
  

  Here is the link which helps to complete the form,

  
  

  ******************************************your-boir/?token=c2h5YW1kZXN1QGdtYWlsLmNvbXwwfDU4OTU3

  
  

  If you have any questions or need further assistance, please do not hesitate to reach us.

  Customer Answer

  Date: 12/13/2024

   
  Complaint: 22502694
  
  I am rejecting this response because I never received the services promised 
  
  Sincerely,
  
  Shyam Desu

  Business Response

  Date: 02/12/2025

  This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

  Customer Answer

  Date: 02/13/2025

   
  Complaint: 22502694
  
  I am rejecting this response because:, the seller is a cheat and he never rendered any service
  
  Sincerely,
  
  Shyam Desu

  Business Response

  Date: 06/26/2025

  To Whom It May Concern:
  
  
  All charges stated in the customer complaint are stated clearly and directly in multiple areas and pages of our website, including on the checkout page and pricing page which are both accessible before any payment is made. All charges are agreed to upon purchase of initial report and registration of account. We have already refunded these charges and cancelled the customer's account so he will not be charged again.
  
  
  
  Thank you.

• Initial Complaint

  Date:11/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to report a situation where I have been scammed by a company providing auto background checks (VIN checks). I initially purchased a report for only 1 USD, but a week later, I noticed that my account was charged nearly 28 USD without my consent. Despite my efforts to contact the company for clarification and a refund, I have not received any response.Upon further investigation, I discovered that this company has a history of scamming consumers, with multiple complaints on platforms like Reddit where others have reported similar issues. The business continues to charge customers unauthorized amounts even after the initial service is paid for, and they are unresponsive to refund requests.I am seeking a full refund for the additional charge of 28 USD and request that this business be investigated to prevent further fraudulent activity. I also want to ensure that no additional charges will be made to my account moving forward.

  Business Response

  Date: 11/22/2024

  Dear Better Business Bureau,
  
  I hope this message finds you well.
  
  I am writing to inform you that a customer who purchased a VIN ********************** from us will be receiving a full refund. The refund has been processed and will reflect back in the customer's account within 3-5 business days.
  
  Please let us know if you require any further information or documentation regarding this matter.
  
  Thank you for your attention to this issue.
  
  Best regards,
  
  ****** *****.

  Customer Answer

  Date: 11/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********* Filippov

• Initial Complaint

  Date:11/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/5 I tried to submit my beneficial Ownership information with ****** and used this website that claimed to be an official service to submit the information and it charged me 150$ fee and I filed for 2 of my companies. I dont believe this is legitimate and I was charged for a service that will not happen.

  Business Response

  Date: 11/22/2024

  Dear Better Business Bureau,
  
  I hope this message finds you well.
  
  I am writing to provide clarification regarding a recent inquiry from a customer about the billing for **** and ****** ** services. The customer requested services related to the Beneficial Ownership Information Report (****), and we provided them with all necessary services, including the **** ** and FINCEN **.
  
  As a result, the customer was billed $149 for each filing and in this case this customer has filled **** for his two companies. We would like to emphasize that we are officially authorized by the US Government and ****** to provide these services.
  
  Below are the details for your reference:
  
  *****************
  
   **** **: **************
  
   Tracking **: ********************
  
   Fincen **: ************
  
  *******************
  
   **** **: **************
  
   Tracking **: ****PbdIcgjSmAFLSSqX
  
   Fincen **: ************
  
  Please let us know if you need any further information or documentation to support this clarification.
  
  Thank you for your attention to this matter.
  
  Best regards,
  
  ****** *****.

• Initial Complaint

  Date:11/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been billing me ***** every 7 days in October 2024 Oct 2, Oct 9, Oct 16, Oct 23. I called their ************ number and pressed 1 to terminate service and they send confirmation via text. Online comments are horrible. When I pressed 2 for reimbursement they hung up. I have paid them ***** x 4 in October 2024. I will research prior months and get back to you.

  Business Response

  Date: 12/12/2024

  All charges stated in the customer complaint were part of our monthly subscription fees and all fees are stated clearly and directly in multiple areas and pages of our website, including on the checkout page and pricing page which are both accessible before any payment is made. All charges are agreed to upon purchase of initial report and registration of account. We have now provided this customer with a full refund of these charges and have cancelled this customer's account so they will not be charged again.
  
  Thank you.

• Initial Complaint

  Date:10/28/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While browsing for used cars in July, my husband and I decided to take advantage of a one-week trial offer from **************************, a service owned by Global Informatics, in order to research the history of a potential purchase. We paid a nominal fee of $1 using our ****** account to access the **********************. However, upon attempting to cancel the subscription by contacting the company through the provided phone number on their website, I was met with difficulty in reaching a representative and was forced to leave a message that was never returned.Subsequently, we discovered that ************************** had been charging our ****** account $29.95 every month without our consent. After reporting the issue to ******, they took action to block any further payments to the company. Unfortunately, it seems unlikely that we will be able to recover the funds deducted from our account over the past four months. My primary concern now is the potential damage to my otherwise excellent FICO score due to the actions of this company.Moving forward, I am seeking a resolution to this matter that will prevent any further unauthorized charges and ensure the protection of my financial well-being. I urge ************************** and Global Informatics to address this issue promptly, and provide a means for customers to easily cancel subscriptions in the future. Thank you for your attention to this matter

• Initial Complaint

  Date:10/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CarInfoStory says its a $1 dollar charge for the 1st week then ***** after, I tried canceling via the website doesn't work. I switched to a card that has no money on it and today they tried charging me *****. I look it up on ******, its a common scam and people cannot stop them from charging their debit cards because its a "subscription". When one person tried calling the phone number the customer service person told them to "Pull up and fight" You can try and email them and they still charge you as well is what others are saying. I want them investigated and to be sure others are not scammed. I just googled it and a reddit thread popped up, multiple exist so I know it is happening to others and it should not be.

  Business Response

  Date: 11/29/2024

  Dear Better Business Bureau,
  
  I hope this message finds you well.
  
  I am writing to inform you that a customer who purchased a VIN ********************** from us will be receiving a full refund. The refund has been processed and will reflect back in the customer's account within 3-5 business days.
  
  Please let us know if you require any further information or documentation regarding this matter.
  
  Thank you for your attention to this issue.
  
  Best regards,
  
  ****** *****.

• Initial Complaint

  Date:10/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used this online service to get info about a vehicle using a VIN. They somehow setup a recurring automatic payment in my ****** account for $29.95 that I did not authorize and they offer no real way to contact them and all email replies are automated and just run you around in circles when you request a refund.

  Business Response

  Date: 11/29/2024

  Dear Better Business Bureau,
  
  I hope this message finds you well.
  
  I am writing to inform you that a customer who purchased a VIN ********************** from us was never charged for $29.95.
  
  Please let us know if you require any further information or documentation regarding this matter.
  
  Thank you for your attention to this issue.
  
  Best regards,
  
  ****** *****.

  Customer Answer

  Date: 12/02/2024

   
  Complaint: 22472079
  
  I am rejecting this response because:
  
  They tried and I provided evidence of the attempt. They have since apparently cancelled the transaction but only because I initially removed all money and links to bank account so that there were not sufficient funds available. Then I raised this issue with you, the BBB. Had I not taken any of these actions they would have proceeded to charge me. Thus business is untrustworthy and engages in predatory practices and thus should be noted in order to protect other consumers. I do not know what outcomes are available to address this. If there is nothing else that can be done, then this can be closed.
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:10/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/20/24 I acquired a subscription that I was not informed of via email. I was charged for a subscription I do not need or want.

  Business Response

  Date: 02/12/2025

  This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

  Customer Answer

  Date: 02/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:10/06/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a senior citizen and a veteran and I was taken advantage of by Carstory**** They charged me ***** without my permission, I DID NOT EVER USE this service, nor did I ask or approve of ANY charges to my CC. If any boxes were checked, it was done by *************,, not me. I didn't check any boxes nor ask for this service. I tried to call over 10 times to cancel ( either disconnected or no answer every time) and I emailed many, many times to cancel, with no response from Car story **** If they are doing this to me, ythry are doing it to others. I am a victim of this company and its a fraud as far as Im concerned,, no way to cancel this ( that I never ask for or wanted) I demand my ***** refunded to me,, more reports will be filed, this is theft and taking advantage of senior citizens on a fixed income, shame on you