Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/25/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction on 11/212/2024 Under the Company name of Boir.Org Under the Terms and conditions the fee was $149.00. After I submitted they charged me $249.00.I realized that I did not need this service I already filed my report.I called the company was told that all sales are final. She was hard to understand and No *** in ***. She said no refunds I sent an email and did get a response telling me that all sales are final but there was not explanation as to why I was charged $249.00 I resent the email asking that question but have not gotten a response. In the Term Terms and Conditions they list their address as : Address: ***************************** and Phone # : ************ This address is an ********* Museum This company is a Fraud. I am finding several duplicate websites that are identical and some have the same contact information but are slightly different web addresses I did copy their Terms and Conditions on the day I used their service and they have since changed the price on the document but did not change the date on the page.

• Initial Complaint

  Date:11/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary I found a website that offered a vehicle history report for $1. They even bragged about only charging $1 while other companies charge $40. I have the screenshots to prove it. I used ****** and thought I was being charged $1.00, like they advertised. Then after being charged $***** for October and ***** for November 2024 plus two more $1 charges and a $4.95 charge, I realized that I had been scammed. I went to ****** and I was going to report it and they have a message on ****** that says, "We offer a 100% satisfaction guarantee to all of our VIN REPORT customers. Simply reach out to our team at one of the contact options below, let them know you'd like a refund and cancel your subscription with us. The entire process takes about 60 seconds! There's no need to raise a dispute with ****** and lengthen the process." I have a screenshot of this, as well. The phone number hangs up when you press option 1 and I left a message on option 2, with no response. I also emailed the email address on ****** and the guy responded with a brief unhelpful message about clicking a link on the place where got the email from. Which did not work. I have a screenshot of that also. I replied to his email and shared the screenshot of the link and again requested a refund but received no response. I have the emails, too. I then called ******* and filed an ACH Dispute. I filed a report with the ************************ and the Attorney General. This company has scammed many other people according to the listings on ******. They need to be stopped!!

  Business Response

  Date: 11/22/2024

  Dear Better Business Bureau,
  
  I hope this message finds you well.
  
  I am writing to address a recent chargeback filed by a customer who purchased a VIN ********************** from us. We would like to clarify that if the customer had contacted us directly before initiating the dispute, and now the case is with the bank we would have been happy to provide a refund, as we pride ourselves on offering excellent customer service.
  
  Below are the details for your reference:
  
  User Id: Email: ***************************************************
  VIN: HLH1428
  
  Please let us know if you need any further information or documentation regarding this matter.
  
  Thank you for your attention to this issue.
  
  Best regards,
  
  ****** *****.

• Initial Complaint

  Date:11/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the government website to file my BOIR report yesterday and unknowingly ended up on a 3rd party website to file my report. They collected my cc information and as I tried to submit my request it would not take any document I would try to upload for the documentation requirement even though it met their website requirement. After more than 10 attempts which resulted in an error on their site, it reverted me to their home page with an unsuccessful submission. I later saw that my card was charged for 150 and nothing was ever submitted. When I called the company they said they can't help me and there is no refunds. She would not let me talk to a supervisor as she was hard to understand. She hung up on me and every time I tried to call back she would hang up on me again and then she stopped answering the phone. I received no confirmation of any submission or attempt to submit via email. I was charged $150 and received nothing.

  Business Response

  Date: 12/26/2024

  This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

  Customer Answer

  Date: 01/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. It was my bank that disputed the funds which were then eventually returned to me. I am satisfied. 
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to hire a service to assist with filing my BOIR. I went to BOIR.org, which stated one week ago that the fee would be $149 for assistance. I am now being charged $349. After further investigation, it appears the website is a scam. (Upon looking at the website today, I see that fee is now listed at $249; more evidence of the scam.) Any attempts for a refund are being denied. I would like a refund and this website, as well as ********, listed as scams to save others from falling prey to this crime.

  Customer Answer

  Date: 11/21/2024

  Attached is taken directly from the BOIR.org website stating the fee of $149; however I was charged $349 by a different website.

  Attached is also an email from regarding my submission to reflect I signed up with BOIR.org NOT ********. 
  

  Attached is also the charge to my account reflecting the $349 charge from ********. It appears the website loops to ******** once you make a payment. This is scandalous and false advertising. 

   

  I continue to seek a full refund as the business is presenting as fraudulent, shady and uninterested in customer service. I have reached out to the email and phone number listed on the website multiple times to no avail.

  Thank you for keeping others from this scam!
  

  Business Response

  Date: 11/29/2024

  Dear Better Business Bureau,
  
  I hope this message finds you well.
  
  We are writing to inform you about a recent request from a customer for a Business Owner's ********************************************* (BOIR). The customer has initiated the request but has not yet completed the necessary form. We are currently awaiting the completion of this form to proceed with providing the BOIR.
  
  An important new requirement under the Corporate Transparency Act (CTA) that may affect your business. The Beneficial Ownership Information Report (BOIR) is now mandatory for all U.S. businesses. This new regulation aims to increase transparency in business ownership and help combat financial crimes. Deadline for filing is January 1st, 2025.
  
  Once the customer submits the completed form, we will promptly process their request and provide the BOIR.
  
  Here is the link which helps to complete the form,
  ***********************************************************************************************************
  
  If you have any questions or need further assistance, please do not hesitate to reach out to our customer support team at *****************. 
  
  Thank you for your understanding and cooperation.
  
  Best regards,
  
  ****** *****.

  Customer Answer

  Date: 12/02/2024

   
  Complaint: 22575864
  
  I am rejecting this response because I have reached out and stated I no longer wish to use your service, and I have requested a refund for your misrepresentation of fees. You charged me $349, not the $149 quoted on boir.org. I have reached out to you personally regarding this gross overcharge and received no response, other than to call, which I have to no avail. My complaint remains, as you are fraudulently overcharging.
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 12/13/2024

  Dear Better Business Bureau,
  
  I hope this message finds you well.
  
  We are writing to inform you about a recent request from a customer for a Business Owner's ********************************************* (BOIR). The customer has initiated the request but has not yet completed the necessary form. We are currently awaiting the completion of this form to proceed with providing the BOIR.
  
  An important new requirement under the Corporate Transparency Act (CTA) that may affect your business. The Beneficial Ownership Information Report (BOIR) is now mandatory for all U.S. businesses. This new regulation aims to increase transparency in business ownership and help combat financial crimes. Deadline for filing is January 1st, 2025.
  
  Once the customer submits the completed form, we will promptly process their request and provide the BOIR.
  
  Here is the link which helps to complete the form,
  ***********************************************************************************************************

  
  If you have any questions or need further assistance, please do not hesitate to reach us.

   

  Best regards,

  ****** *****.

   

   

  Customer Answer

  Date: 12/18/2024

   
  Complaint: 22575864
  
  I am rejecting this response because you are saying the same thing repeatedly without addressing the issue! You overcharged me fraudulently for a service I do not want. I am NOT wanting to use your agency for my BOIR - that is not the issue. The issue is I signed up for your service for $149, but you charged my card $349.
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 12/26/2024

  This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

  Customer Answer

  Date: 01/05/2025

   
  Complaint: 22575864
  
  I am rejecting this response because you HAVE NOT issued a refund to the payment method I provided. I did receive an email with a link to click to initiate a refund; however, I have responded to that email that the link does not work and you have not responded with a working link.

  A refund would be appreciated. 
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 02/12/2025

  This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

  Customer Answer

  Date: 02/13/2025

   
  Complaint: 22575864
  
  I am rejecting this response because no refund has been received. If this is true, please provide proof and the date which the refund was processed.

  The willingness to provide a refund is appreciated, and I look forward the refund being processed and the funds returned to my account.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:11/17/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used ************************** on 10/17/24 to check the vin of a car, it was not clear on the wepage the the 1US fee was an actual trial payment. After realizing I got charged *****US, I reached out to their customer service email an this agent of the name **** kept avoiding to send me a refund. I also reported this on the chat to ****, who told me they were going to send me the money back, but I never got it. Now their website is not available anymore. I must also add that the trial warning only comes up on the bottom of their website.Paypal transaction ID: ***************** (on 10/23/24

  Business Response

  Date: 12/26/2024

  This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

  Customer Answer

  Date: 12/31/2024

   
  Complaint: 22568167
  
  I am rejecting this response because:

  I HAVE NOT RECEIVED ANY REFUNDS IN MY ****** ACCOUNT. 

  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 02/12/2025

  This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

  Customer Answer

  Date: 02/13/2025

   
  Complaint: 22568167
  
  I am rejecting this response because:

   

  I HAVE NOT RECEIVED ANY REFUND. IF THE BUSINESS PROVIDED A REFUND TO MY ****** ACCOUNT PLEASE PROVIDE A TRANSACTION NUMBER AND THE DATE OF SUCH TRANSACTION. 
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:11/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company comes up on a ****** search for a government website to register a company, then it charges the $199, leaving you with absolutely nothing.. does not do anything with your registration. Doesnt even give you a receipt.

  Business Response

  Date: 12/26/2024

  That is not the price we charge, & we do file the registration for our customers. This customer has already been responded to and rectified for any inconvenience they faced while trying to process their order.

• Initial Complaint

  Date:11/15/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed my **** using their website. I authorized a single payment for $149.00. On October 21, 2024, BOIR.ORG made 2 separate charges for $149.00 each. I contacted them at their phone number ************** and spoke with one of their representatives. He assured me that my money would be returned in 3 to 5 business days. It has been 3 weeks since then, and they will no longer accept my calls. They have not returned the money they stole. I dont think they intend to return my money.

  Customer Answer

  Date: 11/18/2024

  This is a screenshot of the duplicate withdrawals.

  Customer Answer

  Date: 11/18/2024

  This is a screenshot of the duplicate withdrawals.

  Business Response

  Date: 12/26/2024

  This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

  Customer Answer

  Date: 01/09/2025

   
  Complaint: 22562302
  
  I am rejecting this response because: they have NEVER refunded my money, even though they promised to do it repeatedly. I double checked my account and I know they are not being truthful. I just want my money returned because they took it unauthorized and unlawfully. 
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 02/12/2025

  This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

  Customer Answer

  Date: 02/14/2025

   
  Complaint: 22562302
  
  I am rejecting this response because:

  This business has NEVER reimbursed me for the money they took. They are being dishonest. I am requesting proof of payment immediately. I can assure you, my bank will provide me with EVERY statement since their theft, proving that this statement is a flat out lie.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:11/13/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did not file government required **** with this firm but they charged the Holder *************** bank account as though I did. Two times at $149.00 each.

  Customer Answer

  Date: 12/02/2024

  They claimed that a refund would be sent.---but have not receuved

  Can you follow up?

  Business Response

  Date: 12/26/2024

  This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

  Customer Answer

  Date: 12/31/2024

   
  Complaint: 22551388
  
  I am rejecting this response because: I never filed the **** report with them. They charged my account  2 times. I can accept the one charge 

  but the secpnd charge is no less than theft. This type report is supposed t be filed with No Charge. Please check it out.
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 02/12/2025

  This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

  Customer Answer

  Date: 02/25/2025

   
  Complaint: 22551388
  
  I am rejecting this response because:

  The business never provided me with a refund.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:11/13/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No receipt of filing. No proof of filing. No tracking system. Phone number doesn't work. Email address seems to go nowhere. This is a scam operation.

  Customer Answer

  Date: 11/16/2024

  My card has been used for fraud and it's definitely this company that did it because it was immediately after entering my card info online. 

  Business Response

  Date: 11/29/2024

  Dear Better Business Bureau,
  
  I hope this message finds you well.
  
  I am writing to provide clarification regarding a recent inquiry from a customer about the billing for **** and ****** ** services. The customer requested services related to the Beneficial Ownership Information Report (****), and we provided them with all necessary services, including the **** ** and FINCEN **.
  
  As a result, the customer was billed $149 for each filing. We would like to emphasize that we are officially authorized by the US Government and ****** to provide these services.
  
  Below are the details for your reference:
  
   **** **: **************
  
   Tracking **: ********************
  
   Fincen **: ************
  
  Please let us know if you need any further information or documentation to support this clarification.
  
  Thank you for your attention to this matter.
  
  Best regards,
  
  ****** *****.

  Customer Answer

  Date: 12/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Makinie *******

• Initial Complaint

  Date:11/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This website collects credit card information and then purports to help people file a BOIR with FINCEN for $150. This is not only deceptive marketing (/as filing a BOIR is free), but they will not issue a refund even if no report is submitted. I did not use them to file a BOIR. I would like a refund. **************** was extremely rude and unhelpful.

  Business Response

  Date: 12/13/2024

  I am writing to inform you that customer will be receiving a full refund. The refund has been processed and will reflect back in the customer's account within 3-5 business days.