Data Brokers
Global InformaticsThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 106 total complaints in the last 3 years.
- 106 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/17/2024
Type:Product IssuesStatus:UnresolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I used ************************** on 10/17/24 to check the vin of a car, it was not clear on the wepage the the 1US fee was an actual trial payment. After realizing I got charged *****US, I reached out to their customer service email an this agent of the name **** kept avoiding to send me a refund. I also reported this on the chat to ****, who told me they were going to send me the money back, but I never got it. Now their website is not available anymore. I must also add that the trial warning only comes up on the bottom of their website.Paypal transaction ID: ***************** (on 10/23/24Business Response
Date: 12/26/2024
This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.Customer Answer
Date: 12/31/2024
Complaint: 22568167
I am rejecting this response because:I HAVE NOT RECEIVED ANY REFUNDS IN MY ****** ACCOUNT.
Sincerely,
****** *******Business Response
Date: 02/12/2025
This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.Customer Answer
Date: 02/13/2025
Complaint: 22568167
I am rejecting this response because:I HAVE NOT RECEIVED ANY REFUND. IF THE BUSINESS PROVIDED A REFUND TO MY ****** ACCOUNT PLEASE PROVIDE A TRANSACTION NUMBER AND THE DATE OF SUCH TRANSACTION.
Sincerely,
****** *******Initial Complaint
Date:11/16/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company comes up on a ****** search for a government website to register a company, then it charges the $199, leaving you with absolutely nothing.. does not do anything with your registration. Doesnt even give you a receipt.Business Response
Date: 12/26/2024
That is not the price we charge, & we do file the registration for our customers. This customer has already been responded to and rectified for any inconvenience they faced while trying to process their order.Initial Complaint
Date:11/15/2024
Type:Product IssuesStatus:UnresolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I filed my **** using their website. I authorized a single payment for $149.00. On October 21, 2024, BOIR.ORG made 2 separate charges for $149.00 each. I contacted them at their phone number ************** and spoke with one of their representatives. He assured me that my money would be returned in 3 to 5 business days. It has been 3 weeks since then, and they will no longer accept my calls. They have not returned the money they stole. I dont think they intend to return my money.Customer Answer
Date: 11/18/2024
This is a screenshot of the duplicate withdrawals.Customer Answer
Date: 11/18/2024
This is a screenshot of the duplicate withdrawals.Business Response
Date: 12/26/2024
This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.Customer Answer
Date: 01/09/2025
Complaint: 22562302
I am rejecting this response because: they have NEVER refunded my money, even though they promised to do it repeatedly. I double checked my account and I know they are not being truthful. I just want my money returned because they took it unauthorized and unlawfully.
Sincerely,
******* ******Business Response
Date: 02/12/2025
This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.Customer Answer
Date: 02/14/2025
Complaint: 22562302
I am rejecting this response because:This business has NEVER reimbursed me for the money they took. They are being dishonest. I am requesting proof of payment immediately. I can assure you, my bank will provide me with EVERY statement since their theft, proving that this statement is a flat out lie.
Sincerely,
******* ******Initial Complaint
Date:11/13/2024
Type:Product IssuesStatus:UnresolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Did not file government required **** with this firm but they charged the Holder *************** bank account as though I did. Two times at $149.00 each.Customer Answer
Date: 12/02/2024
They claimed that a refund would be sent.---but have not receuved
Can you follow up?
Business Response
Date: 12/26/2024
This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.Customer Answer
Date: 12/31/2024
Complaint: 22551388
I am rejecting this response because: I never filed the **** report with them. They charged my account 2 times. I can accept the one chargebut the secpnd charge is no less than theft. This type report is supposed t be filed with No Charge. Please check it out.
Sincerely,
****** ******Business Response
Date: 02/12/2025
This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.Customer Answer
Date: 02/25/2025
Complaint: 22551388
I am rejecting this response because:The business never provided me with a refund.
Sincerely,
****** ******Initial Complaint
Date:11/13/2024
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
No receipt of filing. No proof of filing. No tracking system. Phone number doesn't work. Email address seems to go nowhere. This is a scam operation.Customer Answer
Date: 11/16/2024
My card has been used for fraud and it's definitely this company that did it because it was immediately after entering my card info online.Business Response
Date: 11/29/2024
Dear Better Business Bureau,
I hope this message finds you well.
I am writing to provide clarification regarding a recent inquiry from a customer about the billing for **** and ****** ** services. The customer requested services related to the Beneficial Ownership Information Report (****), and we provided them with all necessary services, including the **** ** and FINCEN **.
As a result, the customer was billed $149 for each filing. We would like to emphasize that we are officially authorized by the US Government and ****** to provide these services.
Below are the details for your reference:
**** **: **************
Tracking **: ********************
Fincen **: ************
Please let us know if you need any further information or documentation to support this clarification.
Thank you for your attention to this matter.
Best regards,
****** *****.Customer Answer
Date: 12/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Makinie *******Initial Complaint
Date:11/12/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This website collects credit card information and then purports to help people file a BOIR with FINCEN for $150. This is not only deceptive marketing (/as filing a BOIR is free), but they will not issue a refund even if no report is submitted. I did not use them to file a BOIR. I would like a refund. **************** was extremely rude and unhelpful.Business Response
Date: 12/13/2024
I am writing to inform you that customer will be receiving a full refund. The refund has been processed and will reflect back in the customer's account within 3-5 business days.Initial Complaint
Date:11/11/2024
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
BOIR.org fraudulently appeared to be a government website that led me to believe that I had to pay $149.00 to file my Beneficial Ownership Information Report (BOIR) and could not file it for free. I requested that they return the fee they charged me (I didn't even finish filing through them) and they said that they never give refunds. October 23, 2024, I searched ****** for "Beneficial Ownership Information Report" (BOIR). BOIR.org came up first and appeared to be the government website because it is an acromyn of the law; the logo in the upper left-hand corner of the site looks like a government seal (blue with red stripes and has an eagle on it); the first sentence warns of the deadline and a $500 penalty for failure to comply (why would a form-only company say this?); goes on to define and tout why BOIR is important to the country (again, why would a form company talk about this unless they were mimicking a government website?) When you click on the link, "File your BOIR," there is a box to click to for a FinCEN Identifier, something that certainly sounds like only the government could distribute. On October 23, 2024, I started to complete the form on the deceptive website. I even gave the deceptive company my credit card information because I thought that they were the government and I thought that there was a filing fee from the government. Had BOIR.org stated anywhere that they were a third-party company and that there was no fee to file directly with the ******************* I never would have used their service. I tried calling the phone several times and it just rings. No one ever picks up. Instead, the phone *************) eventually tells people to call back or leave a message. I have attached a Trust Pilot list of one star reviews from 8 people who feel that they were scammed by this site. I have asked **************** to dispute this payment.Customer Answer
Date: 11/25/2024
I just visited the ******** website today. My claim for refund delineated in my 10/23/24 email to BOIR.org was based on their fraudulent BOIR.org website mimicking a government website by: (1) Warning of a $500 penalty, (2) Using a govt-like logo, (3) Explaining in detail goverment policy behind new law, (4) Saying on the first page that they will provide your govt FinCen #, and other narratives one normally expects to see only on a govt. website. Well, every thing I cited above has been corrected by BOIR.org! They took all of my legal advice without admitting that they were mimicking a goverment cite. Plus, when I searched them on the BBB, a Company Global Informatics came up that went out of business. Is their new company legitimate?
Today, filed a dispute with **************** (AE), the credit card I used to pay their fraudulent $149.00 charge.
Initial Complaint
Date:11/08/2024
Type:Order IssuesStatus:UnresolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
****** to use this firm to file my Beneficial Owner Information Report. During the process, I received an error message and was kicked off the system after paying for the service ($149). I am not able to contact the business using the information on their website (*******************************) for the past week, via email or phone. I suspect this is not a legitimate firm. Deadline to file this report is November 15, 2024 three months after opening my LLC.Business Response
Date: 11/11/2024
Dear Better Business Bureau,
I hope this message finds you well.
We are writing to inform you about a recent request from a customer for a Business Owner's ********************************************* (BOIR). The customer has initiated the request but has not yet completed the necessary form. We are currently awaiting the completion of this form to proceed with providing the BOIR.
An important new requirement under the Corporate Transparency Act (CTA) that may affect your business. The Beneficial Ownership Information Report (BOIR) is now mandatory for all U.S. businesses. This new regulation aims to increase transparency in business ownership and help combat financial crimes. Deadline for filing is January 1st, 2025.
Once the customer submits the completed form, we will promptly process their request and provide the BOIR.
Here is the link which helps to complete the form,
***********************************************************************************************
If you have any questions or need further assistance, please do not hesitate to reach out to our customer support team at *****************.
Thank you for your understanding and cooperation.
Best regards,
****** *****.Business Response
Date: 11/15/2024
Dear Better Business Bureau,
I hope this message finds you well.
We are writing to inform you about a recent request from a customer for a Business Owner's ********************************************* (BOIR). The customer has initiated the request but has not yet completed the necessary form. We are currently awaiting the completion of this form to proceed with providing the BOIR.
An important new requirement under the Corporate Transparency Act (CTA) that may affect your business. The Beneficial Ownership Information Report (BOIR) is now mandatory for all U.S. businesses. This new regulation aims to increase transparency in business ownership and help combat financial crimes. Deadline for filing is January 1st, 2025.
Once the customer submits the completed form, we will promptly process their request and provide the BOIR.
Here is the link which helps to complete the form,
***********************************************************************************************If you have any questions or need further assistance, please do not hesitate to reach out to our customer support team at *****************.
Thank you for your understanding and cooperation.
Best regards,
****** *****.Customer Answer
Date: 11/15/2024
Complaint: 22532156
I am rejecting this response because: I needed to file my BOIR on or before my 11/13/24 deadline. After 8-9 days of calling, trying to leave voice messages, emailing, having my emails bounce and calling over and over again to hear an automated message telling me no one was available to help before disconnecting the call. Finally ****** ***** responded via email on Nov 11 where she told me to call the number ************* that continued to announce no one was available to help) she emailed me back to tell me that a BOIR representative would contact me via telephone within 24 hours. They of course never called me as promised, I called and emailed again all day on 11/12 requesting help. I went with a different vendor to file my BIOR on time (deadline for me was November 13) and when I checked emails that afternoon, I saw that they found my link that would allow me to finalize my order. I formally requested that this firm refund the money they charged me before their website kicked me out with an error message.
Sincerely,
**** ******Business Response
Date: 12/26/2024
This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.Customer Answer
Date: 01/13/2025
Complaint: 22532156
I am rejecting this response because: the vendor, BOIR.ORG continues to send me links to fill in to claim my refund but none of the links work. And if I call the customer service number, no one answers, I have tried hourly for days, no one answers. I do not know what to do. I may have chosen an old email BBB sent me, but I have been trying to work with BOIR for months since I made my complaint. BBB has been helpful getting BOIR.ORG to respond but week after week I am not able to get anyone at that organization to send me a valid link. Again, they billed me for a service they did not perform for me, I paid them to file my BOIR report for my LLC, they did not, their system crashed, I could not get back into their system. They did bill me but no services rendered.
Sincerely,
**** ******Business Response
Date: 02/12/2025
This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.Customer Answer
Date: 02/14/2025
Complaint: 22532156
I am rejecting this response because: I haven't heard back from vendor BOIR. and haven't received a refund to date. I spent several days trying to contact BOIR and the representative first told me their policy stated no refunds. She then told me since they never provided me with a service she would send my refund request to upper management. It has been 10+ days and I have not heard back nor received a refund
Sincerely,
**** ******Business Response
Date: 06/26/2025
To Whom It May Concern:
All charges stated in the customer complaint are stated clearly and directly in multiple areas and pages of our website, including on the checkout page and pricing page which are both accessible before any payment is made. All charges are agreed to upon purchase of initial report and registration of account. We have already refunded these charges and cancelled the customer's account so he will not be charged again.
Thank you.Customer Answer
Date: 07/11/2025
Complaint: 22532156
I am rejecting this response because:a refund has not been received. This organization has never reached out to me or responded to my emails or phone calls. I am not sure why they would say they refunded me the amount of money they took but did not deliver the service I requested. I am not sure how to move forward with this organization.
Sincerely,
**** ******Initial Complaint
Date:11/08/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Boir.org are masking themselves as the formal government page to file your BOIR. They show up almost first in googles search engine and nowhere do they mention theyre a private company. To make matters worse their service doesnt work at all. Since this is about filing government paper regarding your business its a sensitive topic and the website requieres me to connect with my bank multiple times and still didnt get me to the next step. This measure felt unsafe and as if it was putting my bank account safety in jeopardy. I was charged $150 and nothing was ever filed due to their faulty software. At the very least I hope to get my $150 back considering I never got the service I asked for. I also want to earn others to never use this fraudulent website when filing BOIR for their small business.Business Response
Date: 11/11/2024
Dear Better Business Bureau,
I hope this message finds you well.
We are writing to inform you about a recent request from a customer for a Business Owner's ********************************************* (BOIR). The customer has initiated the request but has not yet completed the necessary form. We are currently awaiting the completion of this form to proceed with providing the BOIR.
An important new requirement under the Corporate Transparency Act (CTA) that may affect your business. The Beneficial Ownership Information Report (BOIR) is now mandatory for all U.S. businesses. This new regulation aims to increase transparency in business ownership and help combat financial crimes. Deadline for filing is January 1st, 2025.
Once the customer submits the completed form, we will promptly process their request and provide the BOIR.
Here is the link which helps to complete the form,
*******************************************************************************************************
If you have any questions or need further assistance, please do not hesitate to reach out to our customer support team at *****************.
Thank you for your understanding and cooperation.
Best regards,
****** *****.Business Response
Date: 11/15/2024
Dear Better Business Bureau,
I hope this message finds you well.
We are writing to inform you about a recent request from a customer for a Business Owner's ********************************************* (BOIR). The customer has initiated the request but has not yet completed the necessary form. We are currently awaiting the completion of this form to proceed with providing the BOIR.
An important new requirement under the Corporate Transparency Act (CTA) that may affect your business. The Beneficial Ownership Information Report (BOIR) is now mandatory for all U.S. businesses. This new regulation aims to increase transparency in business ownership and help combat financial crimes. Deadline for filing is January 1st, 2025.
Once the customer submits the completed form, we will promptly process their request and provide the BOIR.
Here is the link which helps to complete the form,
*******************************************************************************************************If you have any questions or need further assistance, please do not hesitate to reach out to our customer support team at *****************.
Thank you for your understanding and cooperation.
Best regards,
****** *****.Customer Answer
Date: 11/15/2024
Complaint: 22530982
I am rejecting this response because: Their software is faulty. There was no way to successfully complete the form and the website took me to the same place over and over. Their program connecting your bank to theirs is buggy and seems untrustworthy as I had to connect multiple times without being able to skip to the next page. But somehow the $150 easily made it to the company. I also want to remind you that this service is free for business owners and should take about three minutes to complete on the government website. Making a website look like the legal platform for filing and then charge $150 for the service (that was impossible to complete) is fraudulent in my eyes. I expect a full refund.
Sincerely,
***** *******Business Response
Date: 12/26/2024
This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.Customer Answer
Date: 01/13/2025
Hi there, I would like to accept the companies response as theyre saying they have provided a refund. However, this does not reflect in my bank account used to pay for their service.
Please advise.
Best,
***** Lundahl
Customer Answer
Date: 01/14/2025
Better Business Bureau:Hi there, I would like to accept the companies response as theyre saying they have provided a refund. However, this does not reflect in my bank account used to pay for their service.
Please advise.
Best,
***** *******
Initial Complaint
Date:11/08/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I tried to enter the site using my username and password, but the site made it possible to see only the place for entering the login, but there is no place for entering the password. I tried to search for VIN # for my next auto, but in the process of my car purchase this site did not work throughout the entire time. And since I could not check a single purchased car due to the inability to enter my account page - when trying to enter - I constantly received a return to the main page of the website of this company. During all this time, I could not check a single car. And this company opened two tickets with my claims about the inability to enter my page and check the cars being bought, but all this was unsuccessful, errors continued and the service did not work. Since I have already bought a car for myself, having checked on other sites with identical VIN # verification services. I tried to return the payment through this company, but so far to no avail. In the attached screenshot, you will see a login page, but that's all I got when I tried to use my subscription, when I tried to enter my login, I got a return to the main page. The company's service support did not work. I ask for your assistance in returning my payment for this non-working service. Since when I needed it - it absolutely did not work. Thanks for your help.Business Response
Date: 11/12/2024
This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.
This business is not BBB accredited.
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