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Data Brokers

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This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 117 total complaints in the last 3 years.
  • 116 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/07/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Used the ************************** site to check one vehicle VIN number report. Paid $1.00. Automatically sets you up for a re-occuring subscription of $29.95. There is no confirmation email and you will not know you are being charged until you check your bank account history. Called the business to cancel and provide refund and the business would only agree to cancel one payment. Then hung up on me. Had to file dispute claim with ****** to block re-occuring payment and request refund for other payment not refunded.

  • Initial Complaint

    Date:12/06/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This scam targets the governments newly required BOIR report for small businesses. They have gone to great lengths to resemble an official government page and prey upon small businesses, by opportunistically exploiting the government's lack of communication regarding this required report.

  • Initial Complaint

    Date:12/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Boir.org Posing as a government website to confuse citizens to post their sensitive business information. The form they use is very similar to the one on the actual government page. They charge about ****** for their service which misleads us into thinking we actually filed a required government form. This website seems like a scam.

  • Initial Complaint

    Date:12/03/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a small business owner. I was recently informed of the new FinCEN Beneficial Ownership Information Reporting (BOIR) requirement. On November 27, 2024, I foolishly provided my bank account ********************** and driver's license to ********, which proceeded to charge me $349 to file a simple BOIR form that I could have filed for free on the FinCEN.*gov* website. The ******** website does state that "This platform is not affiliated with the US Government or the ************************************ (******)," but of course I missed the fine print and got scammed. I understand that it may not be illegal to trick someone out of their money, but the website is certainly misleading and they are clearly scamming individuals like myself who are trying to do too many things at once and are easy targets. Within seconds of submitting my information (and losing $349), I contacted my bank to try to stop the transaction, but they said that because I provided my account number and the routing number, there was nothing they could do.

  • Initial Complaint

    Date:12/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Whom It May Concern at the Better Business Bureau:I am filing this complaint against Beneficial Ownership Information Report (BOIR) for engaging in deceptive business practices and refusing to provide a refund for services I did not need or authorize properly.On [12/02/2024], I was charged $349 by this company for filing a Beneficial Ownership Information Report. Their communications were misleading, leading me to believe that their service was required for compliance. However, I later discovered that the filing can be completed directly through the Financial Crimes Enforcement Network (******) at no cost.

    Business Response

    Date: 12/26/2024

    This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

  • Initial Complaint

    Date:12/03/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau,I am writing to formally lodge a complaint against BOIR.ORG, an organization that I believe is engaging in deceptive and unethical business practices.BOIR.ORG misrepresents itself as a government entity by mimicking official websites in both design and language, giving the impression that businesses are legally required to provide Beneficial Ownership information to them. This misleading presentation seems to be a deliberate tactic to collect sensitive business and personal data under false ************ addition to these concerns, I have experienced significant financial and potential identity-related harm as a result of interacting with this site:Unauthorized Charges: On December 3, 2024, my credit and debit cards were each charged $349, despite the website repeatedly displaying a "no filing response" error after submitting payment. I have included screenshots and timestamps of each transaction, as reflected on my financial statements.Identity Concerns: Due to the sensitive nature of the information requested and the dubious operations of BOIR.ORG, I am deeply concerned that my identity and personal data may have been compromised.Refusal to Issue Refunds: Within 15 minutes of the last payment attempt, I contacted BOIR.ORG to request refunds. However, ****** Stronghold, who identified himself as a manager, refused to process any refunds.Pattern of Misconduct: BOIR.ORG has several complaints against them for other services they offer, indicating a broader pattern of unethical behavior.These practices are not only deceptive but also potentially harmful, as they involve both financial loss and the risk of identity theft. I urge the BBB to investigate BOIR.ORGs activities and take appropriate action to protect consumers from their harmful practices.Thank you for your attention to this matter.

  • Initial Complaint

    Date:12/02/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *DECEPTIVE PRACTICE*I have an llc so it is required I fill out a BOI report each year. I went to what I thought was the official website (*******) and filled out all of my information. The site mirrors the FINCED official page. The fields are identical. Once completed, the completion page autofilled my wallet information and charged me ******. This is a FREE report filing. I am disgusted. I immediately emailed them that I did not authorize this charge. I got a response 2 days later to call. They were extremely rude and refused to help. This company tricks people and preys on small business owners.

    Business Response

    Date: 12/26/2024

    This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

    Customer Answer

    Date: 01/13/2025

    The business was contacted via phone. They informed me that they would not refund me and they would not transfer me to a supervisor. They then hung up. I disputed with my credit card company who has temporarily reversed the charge while investigating. 

    Customer Answer

    Date: 01/14/2025

     
    Complaint: 22618371

    The business was contacted via phone. They informed me that they would not refund me and they would not transfer me to a supervisor. They then hung up. I disputed with my credit card company who has temporarily reversed the charge while investigating.


    Sincerely,

    ******* *****

  • Initial Complaint

    Date:11/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company owns ********, masquerading as a government site ******************************** -they have copied the government site pretty much word for word and dupe you into sharing personal info. luckily I stopped sharing info when they asked for bank account, but they now have my ssn and a copy of my drivers license. they must be stopped!

  • Initial Complaint

    Date:11/26/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/15/24 I used this company to help file my BOI report. I paid for the service (step 1 in their process) and within two screens received an error message. I called their support line. They directed me to email a screen shot (noted in the attachment below). I provided the information they requested. They shared they couldn't find any record of my account - allow the money was withdrawn from my account. I asked for a refund and haven't received any response. All of the correspondence is noted below including a screenshot of the money deducted from our account and their in ability to render service. I have since filed my own BOI and do not need this service.

  • Initial Complaint

    Date:11/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was utilizing this website earlier today (11/25/24) it collected the payment FIRST, of $249. It successfully took my payment, however, when I got to the form it kept saying technical error over & over & over again. I finally went & filed this myself on the government website which was free. I called them over 25 times for a refund, not a single time did they pick up or call me back. They finally responded to my email stating they dont do refunds - which is illegal because they took my money & then couldnt provide the services I paid for so I had to do it myself as were on a timeline this needs to be filed by. I contacted my business attorney regarding this matter as well, he said they are an affiliate company that does these under a different business. Theres also a TON of complaints for the same types of issues all over the internet. As a business owner myself, I am truly disgusted by the way this matter was handled & the fraud that this business does.

    Business Response

    Date: 11/29/2024

    Dear Better Business Bureau,

    I hope this message finds you well.

    We are writing to inform you about a recent request from a customer for a Business Owner's ********************************************* (BOIR). The customer has initiated the request but has not yet completed the necessary form. We are currently awaiting the completion of this form to proceed with providing the BOIR.

    An important new requirement under the Corporate Transparency Act (CTA) that may affect your business. The Beneficial Ownership Information Report (BOIR) is now mandatory for all U.S. businesses. This new regulation aims to increase transparency in business ownership and help combat financial crimes. Deadline for filing is January 1st, 2025.

    Once the customer submits the completed form, we will promptly process their request and provide the BOIR.

    Here is the link which helps to complete the form,
    *******************************************************************************************************

    If you have any questions or need further assistance, please do not hesitate to reach out to our customer support team at *****************. 

    Thank you for your understanding and cooperation.

    Best regards,

    ****** *****.

This business is not BBB accredited.

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