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Data Brokers

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This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 117 total complaints in the last 3 years.
  • 116 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/19/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/19/24 I finished an application I started 2 weeks prior on the website ********. When I first started the application for a *** the website looked legit and the fields were identical to the ones on the ****** website. The company's website was designed to look like they were the federal government. When I went to open the application again today I was redirected immediately to my application and nowhere was there a sign this website is unauthorized. I learned that they changed the info on the website after another complaint was filed with BBB but it did not show up until I looked from another laptop. They provided a tracking number but no file has been submitted with the FinCEN. Also at the time of payment, they make it look like they need your card for the possible fines and I did not see anywhere how much they would be charging. This is obviously a scam and it should be made clear to everyone who already started the application before the changes they made.

    Business Response

    Date: 02/12/2025

    This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

    Customer Answer

    Date: 02/13/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** Cordari

  • Initial Complaint

    Date:12/19/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company, BOIR.org, deceptively presents itself as an official government site for **** filings, misleads customers into providing personal **********************, and charges credit cards without clear consent or fee disclosure. Details of the Complaint:I found BOIR.org at the top of ****** search results while looking for **** filing services. The website resembles an official government site, leading me to believe it was legitimate. After I entered all requested personal information, the site asked for my credit card details without explaining what the charge was for or the amount. They later charged my card without prior notice. **** filings on the official ****** site are free, yet this company exploits customer confusion to impose hidden fees. When I contacted the company for a refund after ****** rejected my filing (as I had already filed through my accountant), they refused to provide one. A representative I reached after significant effort repeatedly instructed me to "follow up with FinCEN" but would not address my concerns. When I insisted on a refund, she hung up on me. Their lack of transparency, refusal to address customer concerns, and misleading practices harm consumers and misrepresent the **** process. Supporting Evidence:- A recording of my call with their representative. - Proof of the unauthorized charge. Resolution Sought: I request a full refund of the charge and an investigation into their deceptive business practices to protect others.

    Customer Answer

    Date: 01/13/2025

    I have filed a fraud claim with my credit card company to secure my refund. I urge you to take action, as many people are falling victim to this scam website.

    Business Response

    Date: 02/12/2025

    This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

    Customer Answer

    Date: 02/13/2025

     
    Complaint: 22709853

    I am rejecting this response because: I had to submit a dispute for a fraudulent charge with my credit card company to recover my money. The customer service representative I spoke with was unhelpful, providing only vague and evasive responses (I can share the recording of this conversation, if need be). This company is engaging in deceptive practices, taking advantage of people who mistakenly end up on its website.

    Sincerely,

    ***** *********

  • Initial Complaint

    Date:12/19/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business charged us $349 to file our boi with the government. They were unsuccessful and we want a refund ASAP.

    Business Response

    Date: 02/12/2025

    This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

    Customer Answer

    Date: 02/14/2025

     
    Complaint: 22707907

    I am rejecting this response because:

    To date we have not received ANY refund from this business. I am happy to send proof of this via our bank records.

    Sincerely,

    **** ****

    Business Response

    Date: 06/26/2025

    To Whom It May Concern:


    All charges stated in the customer complaint are stated clearly and directly in multiple areas and pages of our website, including on the checkout page and pricing page which are both accessible before any payment is made. All charges are agreed to upon purchase of initial report and registration of account. We have already refunded these charges and cancelled the customer's account so he will not be charged again.



    Thank you.

    Customer Answer

    Date: 06/26/2025

     
    Complaint: 22707907

    I am rejecting this response because:


    We were NEVER REFUNDED. 

    This business tried to charge my credit card AGAIN months after the initial transaction was denied because of fraud concerns. The first transaction was 12/10/24 then again for no reason at all on 6/2/25. I had to cancel our credit card and freeze our bank account. I want our money back ASAP!! 


    Sincerely,

    **** ****

  • Initial Complaint

    Date:12/17/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife went to go file the ****** BOIR for *********************. When she googled, the ******** website was one of the first ones to appear and it looked like a legitimate government website. In reviewing it retrospectively, it does have a disclaimer that it is not affiliated with the government, but the disclaimer was not clear and conspicuous.The info for my business was input when there was suddenly no option to hit a "submit" button and there was an endless loop of reviewing information. That is when we noticed something was fishy. My business received no confirmation email -- neither a confirmation email from ******** that our info was received/submitted nor a confirmation email from ****** that the filing was completed nor an email from ****** with the FinCen ID. Once the payment transaction hit the business bank account, we called the phone number on the line item but it was unanswered and said to email them with questions (and said it was boir.org and not ********). When we emailed, we got canned auto responses that they had high volume. When we checked their terms of service they talk about a privacy policy but it is not located anywhere on their website.Ultimately, it led my business to spend $349 on a required filing that would have been free to file. My business is very small and this is a significant amount. The intent was to file directly with the government but the website was misleading. Upon some research after the fact, it appears they have fooled a lot of people (enough so that ****** put an official notice about them on their website).

    Business Response

    Date: 02/12/2025

    This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

    Customer Answer

    Date: 02/13/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *****

  • Initial Complaint

    Date:12/17/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 4, 2024 I went to their website in an attempt to file my BOIR report* I entered mos of my info, including credit card info* I realized that the website was not forthcoming with their charges AND I noticed their disclaimer stating that I could file my report for free directly with the US Gov * website* At that point, I stopped the process to compete the application for their help* On October 31, 2024 the company charged me for their service, although they acknowledge that the application is incomplete and they have not filed my BOIR report* I requested a refund for the service that they did not provide* They refuse refunds*Their number: ************ in **********

    Business Response

    Date: 02/12/2025

    This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

    Customer Answer

    Date: 02/25/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** Cherie ******

  • Initial Complaint

    Date:12/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business uses government looking images and presents themselves as a government entity with only a small disclaimer at the very bottom and g the website to disclose otherwise

    Business Response

    Date: 12/26/2024

    This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

    Customer Answer

    Date: 12/30/2024

     
    Complaint: 22696339

    I am rejecting this response because I have NOT received a refund from this merchant. I have disputed the charge with my credit card company, but have only received a temporary adjustment from the credit card company pending resolution of their investigation. Until the merchant issues a refund and obviates further need to pursue the dispute at the level of the credit card company, I do not consider this matter to be resolved.

    Sincerely,

    ***** ********

    Business Response

    Date: 02/12/2025

    This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

  • Initial Complaint

    Date:12/13/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last Wednesday 12/11/2024 we asked a computer-literate friend to help file BOIR Fincen reports for my husband and me. She seems to have misidentified ******* as as a legitimate government Internet website. What should have been a cost-free uncomplicated and simple submission has unnecessarily involved an unknown third party whom we cannot trace. However, ******* have successfully extracted $349 from our credit card account. It seems that no service has been provided by BOIR.org ********, who appear to be operating a phishing scam.

    Business Response

    Date: 12/26/2024

    This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

    Customer Answer

    Date: 12/27/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:12/13/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $349 for filing a Beneficial Ownership Information Report (BOIR) through BOIR.org. This charge occurred even though the federal form had already been filed directly with the *************** of the ******************* Crimes Enforcement Network (******). BOIR.org provides no clear or conspicuous notice that they are not affiliated with ******, leading to my confusion and financial loss.Misrepresentation: BOIR.orgs website and communications create the impression of being an official government entity. The site uses a design similar to government websites, including unauthorized use of a FinCEN-like logo. There is no clear, prominent disclaimer that BOIR.org is a private entity. Small print at the bottom of their website is insufficient to meet legal standards for clear and conspicuous notice.Failure to ***************** My submission to BOIR.org was rejected because the form had already been filed directly with ******, a fact I explicitly inquired about before proceeding. BOIR.orgs representatives misled me by stating my form was incomplete rather than verifying the status. They processed the payment and refused to issue a refund despite the lack of fulfillment and fraudulent practices. Upon identifying their fraudulent operations, I contacted BOIR.org to request a refund. My request was denied, citing a no-refund policy not disclosed before payment. Their customer service has been uncooperative and dismissive, compounding the issue.Resolution Sought: A full refund of $349. Immediate cessation of BOIR.orgs misrepresentation practices, including unauthorized use of the FinCEN logo and clearer disclaimers on their website. Reporting this organization to relevant authorities for investigation into fraudulent activities.I am attaching email correspondence that demonstrates BOIR.orgs misleading communications, refusal to refund, and evidence of their misrepresentation as a federal agency.

    Business Response

    Date: 12/26/2024

    This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

    Customer Answer

    Date: 12/26/2024

     
    Complaint: 22683602

    I am rejecting this response because: the business HAS NOT issued a refund to me, nor has attempted to reach me. They sent me an email expressing that they would provide a refund however the link for me to request the refund did not work and was broken. My further attempts to reach them directly about the matter were without reply. The business remains a fraudulent operator. 

    Sincerely,
    ***** ******

    Business Response

    Date: 02/12/2025

    This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

    Customer Answer

    Date: 02/25/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:12/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The BOIR.Org website looks too much like the government website. It is not until you provide all your personal information and pay that you find out you did not file the FINCEN form. The BOIR.ORG site has an urgent warning about having to file the Beneficial Ownership form within 26 days to avoid a $591 a day penalty. I completed all the information and paid the fee, only to find out that the form is actually NOT REQUIRED now due to ongoing litigation. This is extremely deceptive on the part of BOIR.org. I want my money back and I want them to delete all my personal information. I called the contact number around 8:30 am EST and left a message. I also sent an email requesting a refund.

  • Initial Complaint

    Date:12/08/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not sign up for a subscription with this company and they are repeatedly charging my card $30 every month. I have contacted customer support to cancel this and they always say well look into it and nothing is done. They are complete scammers and I need my card to stop being charged

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