Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern at the Better Business Bureau:I am filing this complaint against Beneficial Ownership Information Report (BOIR) for engaging in deceptive business practices and refusing to provide a refund for services I did not need or authorize properly.On [12/02/2024], I was charged $349 by this company for filing a Beneficial Ownership Information Report. Their communications were misleading, leading me to believe that their service was required for compliance. However, I later discovered that the filing can be completed directly through the Financial Crimes Enforcement Network (******) at no cost.

  Business Response

  Date: 12/26/2024

  This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

• Initial Complaint

  Date:12/03/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to formally lodge a complaint against BOIR.ORG, an organization that I believe is engaging in deceptive and unethical business practices.BOIR.ORG misrepresents itself as a government entity by mimicking official websites in both design and language, giving the impression that businesses are legally required to provide Beneficial Ownership information to them. This misleading presentation seems to be a deliberate tactic to collect sensitive business and personal data under false ************ addition to these concerns, I have experienced significant financial and potential identity-related harm as a result of interacting with this site:Unauthorized Charges: On December 3, 2024, my credit and debit cards were each charged $349, despite the website repeatedly displaying a "no filing response" error after submitting payment. I have included screenshots and timestamps of each transaction, as reflected on my financial statements.Identity Concerns: Due to the sensitive nature of the information requested and the dubious operations of BOIR.ORG, I am deeply concerned that my identity and personal data may have been compromised.Refusal to Issue Refunds: Within 15 minutes of the last payment attempt, I contacted BOIR.ORG to request refunds. However, ****** Stronghold, who identified himself as a manager, refused to process any refunds.Pattern of Misconduct: BOIR.ORG has several complaints against them for other services they offer, indicating a broader pattern of unethical behavior.These practices are not only deceptive but also potentially harmful, as they involve both financial loss and the risk of identity theft. I urge the BBB to investigate BOIR.ORGs activities and take appropriate action to protect consumers from their harmful practices.Thank you for your attention to this matter.

• Initial Complaint

  Date:12/02/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *DECEPTIVE PRACTICE*I have an llc so it is required I fill out a BOI report each year. I went to what I thought was the official website (*******) and filled out all of my information. The site mirrors the FINCED official page. The fields are identical. Once completed, the completion page autofilled my wallet information and charged me ******. This is a FREE report filing. I am disgusted. I immediately emailed them that I did not authorize this charge. I got a response 2 days later to call. They were extremely rude and refused to help. This company tricks people and preys on small business owners.

  Business Response

  Date: 12/26/2024

  This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

  Customer Answer

  Date: 01/13/2025

  The business was contacted via phone. They informed me that they would not refund me and they would not transfer me to a supervisor. They then hung up. I disputed with my credit card company who has temporarily reversed the charge while investigating. 

  Customer Answer

  Date: 01/14/2025

   
  Complaint: 22618371
  
  The business was contacted via phone. They informed me that they would not refund me and they would not transfer me to a supervisor. They then hung up. I disputed with my credit card company who has temporarily reversed the charge while investigating.
  
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:11/26/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company owns ********, masquerading as a government site ******************************** -they have copied the government site pretty much word for word and dupe you into sharing personal info. luckily I stopped sharing info when they asked for bank account, but they now have my ssn and a copy of my drivers license. they must be stopped!

• Initial Complaint

  Date:11/26/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/15/24 I used this company to help file my BOI report. I paid for the service (step 1 in their process) and within two screens received an error message. I called their support line. They directed me to email a screen shot (noted in the attachment below). I provided the information they requested. They shared they couldn't find any record of my account - allow the money was withdrawn from my account. I asked for a refund and haven't received any response. All of the correspondence is noted below including a screenshot of the money deducted from our account and their in ability to render service. I have since filed my own BOI and do not need this service.

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was utilizing this website earlier today (11/25/24) it collected the payment FIRST, of $249. It successfully took my payment, however, when I got to the form it kept saying technical error over & over & over again. I finally went & filed this myself on the government website which was free. I called them over 25 times for a refund, not a single time did they pick up or call me back. They finally responded to my email stating they dont do refunds - which is illegal because they took my money & then couldnt provide the services I paid for so I had to do it myself as were on a timeline this needs to be filed by. I contacted my business attorney regarding this matter as well, he said they are an affiliate company that does these under a different business. Theres also a TON of complaints for the same types of issues all over the internet. As a business owner myself, I am truly disgusted by the way this matter was handled & the fraud that this business does.

  Business Response

  Date: 11/29/2024

  Dear Better Business Bureau,
  
  I hope this message finds you well.
  
  We are writing to inform you about a recent request from a customer for a Business Owner's ********************************************* (BOIR). The customer has initiated the request but has not yet completed the necessary form. We are currently awaiting the completion of this form to proceed with providing the BOIR.
  
  An important new requirement under the Corporate Transparency Act (CTA) that may affect your business. The Beneficial Ownership Information Report (BOIR) is now mandatory for all U.S. businesses. This new regulation aims to increase transparency in business ownership and help combat financial crimes. Deadline for filing is January 1st, 2025.
  
  Once the customer submits the completed form, we will promptly process their request and provide the BOIR.
  
  Here is the link which helps to complete the form,
  *******************************************************************************************************
  
  If you have any questions or need further assistance, please do not hesitate to reach out to our customer support team at *****************. 
  
  Thank you for your understanding and cooperation.
  
  Best regards,
  
  ****** *****.

• Initial Complaint

  Date:11/25/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction on 11/212/2024 Under the Company name of Boir.Org Under the Terms and conditions the fee was $149.00. After I submitted they charged me $249.00.I realized that I did not need this service I already filed my report.I called the company was told that all sales are final. She was hard to understand and No *** in ***. She said no refunds I sent an email and did get a response telling me that all sales are final but there was not explanation as to why I was charged $249.00 I resent the email asking that question but have not gotten a response. In the Term Terms and Conditions they list their address as : Address: ***************************** and Phone # : ************ This address is an ********* Museum This company is a Fraud. I am finding several duplicate websites that are identical and some have the same contact information but are slightly different web addresses I did copy their Terms and Conditions on the day I used their service and they have since changed the price on the document but did not change the date on the page.

• Initial Complaint

  Date:11/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary I found a website that offered a vehicle history report for $1. They even bragged about only charging $1 while other companies charge $40. I have the screenshots to prove it. I used ****** and thought I was being charged $1.00, like they advertised. Then after being charged $***** for October and ***** for November 2024 plus two more $1 charges and a $4.95 charge, I realized that I had been scammed. I went to ****** and I was going to report it and they have a message on ****** that says, "We offer a 100% satisfaction guarantee to all of our VIN REPORT customers. Simply reach out to our team at one of the contact options below, let them know you'd like a refund and cancel your subscription with us. The entire process takes about 60 seconds! There's no need to raise a dispute with ****** and lengthen the process." I have a screenshot of this, as well. The phone number hangs up when you press option 1 and I left a message on option 2, with no response. I also emailed the email address on ****** and the guy responded with a brief unhelpful message about clicking a link on the place where got the email from. Which did not work. I have a screenshot of that also. I replied to his email and shared the screenshot of the link and again requested a refund but received no response. I have the emails, too. I then called ******* and filed an ACH Dispute. I filed a report with the ************************ and the Attorney General. This company has scammed many other people according to the listings on ******. They need to be stopped!!

  Business Response

  Date: 11/22/2024

  Dear Better Business Bureau,
  
  I hope this message finds you well.
  
  I am writing to address a recent chargeback filed by a customer who purchased a VIN ********************** from us. We would like to clarify that if the customer had contacted us directly before initiating the dispute, and now the case is with the bank we would have been happy to provide a refund, as we pride ourselves on offering excellent customer service.
  
  Below are the details for your reference:
  
  User Id: Email: ***************************************************
  VIN: HLH1428
  
  Please let us know if you need any further information or documentation regarding this matter.
  
  Thank you for your attention to this issue.
  
  Best regards,
  
  ****** *****.

• Initial Complaint

  Date:11/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the government website to file my BOIR report yesterday and unknowingly ended up on a 3rd party website to file my report. They collected my cc information and as I tried to submit my request it would not take any document I would try to upload for the documentation requirement even though it met their website requirement. After more than 10 attempts which resulted in an error on their site, it reverted me to their home page with an unsuccessful submission. I later saw that my card was charged for 150 and nothing was ever submitted. When I called the company they said they can't help me and there is no refunds. She would not let me talk to a supervisor as she was hard to understand. She hung up on me and every time I tried to call back she would hang up on me again and then she stopped answering the phone. I received no confirmation of any submission or attempt to submit via email. I was charged $150 and received nothing.

  Business Response

  Date: 12/26/2024

  This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

  Customer Answer

  Date: 01/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. It was my bank that disputed the funds which were then eventually returned to me. I am satisfied. 
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to hire a service to assist with filing my BOIR. I went to BOIR.org, which stated one week ago that the fee would be $149 for assistance. I am now being charged $349. After further investigation, it appears the website is a scam. (Upon looking at the website today, I see that fee is now listed at $249; more evidence of the scam.) Any attempts for a refund are being denied. I would like a refund and this website, as well as ********, listed as scams to save others from falling prey to this crime.

  Customer Answer

  Date: 11/21/2024

  Attached is taken directly from the BOIR.org website stating the fee of $149; however I was charged $349 by a different website.

  Attached is also an email from regarding my submission to reflect I signed up with BOIR.org NOT ********. 
  

  Attached is also the charge to my account reflecting the $349 charge from ********. It appears the website loops to ******** once you make a payment. This is scandalous and false advertising. 

   

  I continue to seek a full refund as the business is presenting as fraudulent, shady and uninterested in customer service. I have reached out to the email and phone number listed on the website multiple times to no avail.

  Thank you for keeping others from this scam!
  

  Business Response

  Date: 11/29/2024

  Dear Better Business Bureau,
  
  I hope this message finds you well.
  
  We are writing to inform you about a recent request from a customer for a Business Owner's ********************************************* (BOIR). The customer has initiated the request but has not yet completed the necessary form. We are currently awaiting the completion of this form to proceed with providing the BOIR.
  
  An important new requirement under the Corporate Transparency Act (CTA) that may affect your business. The Beneficial Ownership Information Report (BOIR) is now mandatory for all U.S. businesses. This new regulation aims to increase transparency in business ownership and help combat financial crimes. Deadline for filing is January 1st, 2025.
  
  Once the customer submits the completed form, we will promptly process their request and provide the BOIR.
  
  Here is the link which helps to complete the form,
  ***********************************************************************************************************
  
  If you have any questions or need further assistance, please do not hesitate to reach out to our customer support team at *****************. 
  
  Thank you for your understanding and cooperation.
  
  Best regards,
  
  ****** *****.

  Customer Answer

  Date: 12/02/2024

   
  Complaint: 22575864
  
  I am rejecting this response because I have reached out and stated I no longer wish to use your service, and I have requested a refund for your misrepresentation of fees. You charged me $349, not the $149 quoted on boir.org. I have reached out to you personally regarding this gross overcharge and received no response, other than to call, which I have to no avail. My complaint remains, as you are fraudulently overcharging.
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 12/13/2024

  Dear Better Business Bureau,
  
  I hope this message finds you well.
  
  We are writing to inform you about a recent request from a customer for a Business Owner's ********************************************* (BOIR). The customer has initiated the request but has not yet completed the necessary form. We are currently awaiting the completion of this form to proceed with providing the BOIR.
  
  An important new requirement under the Corporate Transparency Act (CTA) that may affect your business. The Beneficial Ownership Information Report (BOIR) is now mandatory for all U.S. businesses. This new regulation aims to increase transparency in business ownership and help combat financial crimes. Deadline for filing is January 1st, 2025.
  
  Once the customer submits the completed form, we will promptly process their request and provide the BOIR.
  
  Here is the link which helps to complete the form,
  ***********************************************************************************************************

  
  If you have any questions or need further assistance, please do not hesitate to reach us.

   

  Best regards,

  ****** *****.

   

   

  Customer Answer

  Date: 12/18/2024

   
  Complaint: 22575864
  
  I am rejecting this response because you are saying the same thing repeatedly without addressing the issue! You overcharged me fraudulently for a service I do not want. I am NOT wanting to use your agency for my BOIR - that is not the issue. The issue is I signed up for your service for $149, but you charged my card $349.
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 12/26/2024

  This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

  Customer Answer

  Date: 01/05/2025

   
  Complaint: 22575864
  
  I am rejecting this response because you HAVE NOT issued a refund to the payment method I provided. I did receive an email with a link to click to initiate a refund; however, I have responded to that email that the link does not work and you have not responded with a working link.

  A refund would be appreciated. 
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 02/12/2025

  This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

  Customer Answer

  Date: 02/13/2025

   
  Complaint: 22575864
  
  I am rejecting this response because no refund has been received. If this is true, please provide proof and the date which the refund was processed.

  The willingness to provide a refund is appreciated, and I look forward the refund being processed and the funds returned to my account.
  
  Sincerely,
  
  ***** ********