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Business Profile

Data Brokers

Global Informatics

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 141 total complaints in the last 3 years.
  • 137 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/20/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** website posing as government agency. Spent $189 to only find out that the site was a fraud, and now has access to my personal data, to which they can now share with affiliates.

  • Initial Complaint

    Date:10/17/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Global Informatics LLC / epassport.us is posing as US Passport and *********** online offering services to apply/renew your passport. The website looks like a government agency and had me fill out an application in which personal details were provided (SSN, birth place, parents names, address, etc). I paid $85.83 on October 14th to submit my passport renewal applicationI received form OMB No. *********

  • Initial Complaint

    Date:10/17/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Epassport.US, an affiliate of Global Informatics LLC intentionally misled me into paying them $143.95 for passport renewal services. All they did was collect extremely sensitive personal data, and fill out a form that could be obtained for free from a government website. In addition, they charged me extra for expedited services, even though this had absolutely zero effect on the services rendered to me. I called customer service and was denied a refund. Not sure what else to do here.

  • Initial Complaint

    Date:10/16/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 7, 2025, I googled passport renewal in effort to renew my U.S. passport expiring soon. EPASSPORT.US is the first site to come up noting it has a quick and easy to apply for renewal. After submitting my information and selecting the standard passport and card without no rush fees, I received an email with a prefilled in application with instructions for applying. The balance came to around $60 after my various selections but I ended up getting charged $85.83 from Passport Rush. This company misrepresented its role in the passport renewal process and the fees being charged. The phone number on their site doesn't seem to work. After emailing them, they said the service was canceled and no other charges will be applied. They have not addressed the breakdown of charges and response to my refund request.

  • Initial Complaint

    Date:10/13/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have used an another company ( *****************) and have tricked me into giving them my personal data and passport info, and tried to double charge my account.

    Customer Answer

    Date: 10/13/2025

    This is my bank account that shows the companies named in the complaint charging me double for work that is free to do on the real passport web site.

    Customer Answer

    Date: 11/09/2025

    I provided this complaint to the BBB in hopes that I could shed light on what I believe is a genuine phishing scam. The company mask themselves as a government website, purposely having the this is not a government website put on such a way, that you dont notice it til you have already given all your personal/ financial info. They act like you are signing up to renew your passport right there on their website, then they charge you 156 dollars for a form I could have done for free on the real website. Then they conspired with another website to have them double charge me. I am having trouble understanding why the BBB cant see this. I understand that Global infotech has provided the form to me. But that is not their real agenda, it was to trick me, make me pay for it, and steal my info. Please take some time, look on their website, ****** them, look at the other company I identified I. This complaint. You will find that thousands of people are getting tricked. 

  • Initial Complaint

    Date:10/13/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was on epassport.us which appears to be a website where you can apply or renew your passport. Looks legitimate. I fill in all of my information (personal information at that) and then pay the fee, which was supposed to be $85. After, I get an email where it is the form with instructions for how I go about RENEWING MY PASSPORT. Then I see my invoice and I was charged $135 for a "service" and provides me the same exact thing I would have gotten for FREE on the **** of state website. This is a scam and fraudulent. I called to get a refund and they said they cannot process refunds and then refused to take my follow up calls. I will be disputing this with my bank but this company needs to be held accountable! And now they have all of my personal info and false charges for a "service" that was falsely misrepresented.

  • Initial Complaint

    Date:10/09/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wanted to renew my US passport and searched on ****** and first website that popped up was *************************, I was in a rush to submit my application and paid a roughy $60 fee just to get my application filled out and having to do the rest myself. Turns out I do not need this service since I do not need my passport immediately and I also have to submit my application to the ********** where I reside rather than to ***************** directly. I emailed requesting a refund and was rejected due to the fact that my order was processed.

  • Initial Complaint

    Date:10/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid to have a vin report ran through *************** and was charged for a monthly subscription of $29.95 since April 4th, 2025. I did not sign up for this subscription and was not informed I would be billed for it. I have tried to cancel this subscription to no avail. Their website says to email customer support. I get an automatic reply that I need to cancel via a link in an email when I signed up for the subscription, which does not exist. Customer support will not respond after that. I tried calling and reach a dead end after entering part of my card number and then the call ends. I tried calling other phone numbers associated with the company and all calls drop before anyone answers. I am seeking a full refund of $209.65 as no services were provided after a single report ran on March 27th. This is a scam

  • Initial Complaint

    Date:09/30/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is **** ******* and on 9/29/2025 I was charged $349 by www.fastbizfilings.com.I have no knowledge of ever working with this company. A search of my inbox shows no correspondence with ******* first, I thought it might be a mistake, so I called their customer support. My first call was at ****** EST. A woman with a strong African accent answered. She initially said the charge was for some type of guide. When I told her I had no knowledge of this and asked for a refund, she changed her story and said she could not see any charges on my account. When I asked to speak to a manager, she refused and hung up.I called back at 6:18pm EST. This time a man with a Middle Eastern accent answered. After I explained, he said the charge was for filings from December 2024. I told him that was impossible, as I never provided documents to file. He then backtracked and said he could not see any charges, and I would need to contact my bank.I tried calling again at 6:47pm and 6:50pm EST to understand how they got my information. No one answered. After being on hold, a recording said, we are sorry, an application error has occurred, goodbye.The red flags led me to dig deeper. In the terms of service, I saw Global Informatics LLC listed as the corporation, which brought me here.Before each call I was told the calls would be recorded and transcribed, so the company has records of these conversations.A screenshot of the charge is included below.I dont know how this company got my business debit card information or why I was charged, and when I asked, I was hung up on and given conflicting ********** this point, the only logical conclusion is that it was fraudulently attained. I am looking for an explanation and a refund.

  • Initial Complaint

    Date:09/24/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    BOIR ORG charged 349 x 2 05/02/2025Hide additional information for activity type Purchase $349.00 BOIR.ORGBOIR.ORGactivity type Purchase $349.00 Transaction date:05/01/2025Reference number:82301975121900014628848Transaction type:PurchaseMerchant category:INFORMATION RETRIEVAL SERVICESExpense category:Business Services and 05/19/2025Hide additional information for activity type Purchase $349.00 BOIR.ORGBOIR.ORGactivity type Purchase $349.00 Transaction date:05/16/2025Reference number:82716975136900016865481Transaction type:PurchaseMerchant category:INFORMATION RETRIEVAL SERVICESExpense category:Business ServicesCode:7375 previosly also 12/23/2024Hide additional information for activity type Purchase $349.00 BOIR REPORTSBOIR REPORTSactivity type Purchase $349.00 Transaction date:12/20/2024Reference number:82710424355900014409224Transaction type:PurchaseMerchant category:MANAGEMENT, CONSULTING, AND PUBLIC RELATION SExpense category:Business ServicesCode:7392 and 12/23/2024Hide additional information for activity type Purchase $349.00 BOIR REPORTSBOIR REPORTSactivity type Purchase $349.00 Transaction date:12/20/2024Reference number:82710424355900014408960Transaction type:PurchaseMerchant category:MANAGEMENT, CONSULTING, AND PUBLIC RELATION SExpense category:Business Services

    Business Response

    Date: 09/30/2025

    To Whom It May Concern:


    All charges stated in the customer complaint were part of our monthly subscription fees and all fees are stated clearly and directly in multiple areas and pages of our website, including on the checkout page and pricing page which are both accessible before any payment is made. All charges are agreed to upon purchase of initial report and registration of account. We have already refunded these charges and cancelled the customer's account so he will not be charged again.



    Thank you.

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