Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2025

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business claims to offer, "completely free" reports on the vin of a vehicle but after entering the vin and giving them your email address, they DO require a payment. At this point you have already given them information they can now use to email you.

  Business Response

  Date: 08/14/2025

  Dear Better Business Bureau,

  
  We hope this message finds you well.

  
  This is in reference to a recent complaint from a customer. The customer had purchased a VIN **********************, which was successfully delivered. Despite the report being provided as ordered, we have nevertheless issued a refund for the transaction in question as a goodwill gesture,  itll reflect back in the customer's account within 3-5 business days.

  
  For your review, we have attached proof of the refund issued.

  
  Please let us know if you require any additional documentation or clarification regarding this matter.

  
  Sincerely,
  

  
  

  Customer Answer

  Date: 08/23/2025

   
  Complaint: 23725244
  
  I am rejecting this response because:

  I did not purchase anything. I ended my transaction before purchase because the site SAID it was a FREE report. I believe this company is a scam. Also the receipt for a"refund" is not even my email address nor my physical address nor does it reflect the amount the company was requesting for the report. 

  Again, there is more than a few things fishy about this website & thier response. I would not be surprised in the least if it were a fishing scam.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:07/30/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 5th,2024 I paid ****** to ******** ************ that processed the transaction charge me twice,second time was on November 6th 2024.I email to them about the overcharge and they responded back to me on November 12th,2024 that they realized the glitch and we'll refund me the money (******) within 3-5 days.Still waiting.Bettet eyt on May12th,2025 they processed another transaction for *********,iam looking for refund of 498.00,TY

  Business Response

  Date: 08/14/2025

  Dear Better Business Bureau,

  
  We hope this message finds you well.

  
  We are writing in regard to a customers request for a refund for a ******************** (BOIR).

  As per our stated policy, refunds cannot be issued once a BOIR has been successfully filed.

   

  Thank you.

  
  

  Customer Answer

  Date: 08/15/2025

  Please look in to  my original complaint .look into attachments 

  One email from them acknowledging having a glitch in their system and realizing that they overcharge me $149.00 and would refund this money within 7 days.That wasting November,2024.Still NO REFIND. 

  Second attachment shows my bank account statement from them taking $349.99 in May off this  *******,what are they talking about returning *** membership or whatever. NONSENSE.They unlawfully took money from me in May off this year by forging  my signature.I closed that account so it want happend again.

  So,they owe to me $149.00 

  And $349.00

   

   

  Customer Answer

  Date: 08/22/2025

   
  Complaint: 23678497
  
  I am rejecting this response because:
  Look into previous emails and attachments 

  Thery talking about completely different things

  They owe to me $149.00 they admitted in their email to me back in Nov,2024.

  They fraudulently charge my account in May,2025 electronically inhence my signature from original charge off $149.00 back in November,2024

  So,i DO NOT ungrrstend your position in this matter.

  #1 you have proof that they acknowledge overcharging me in Nov,2024.

  #2 you have vopy off statement from May,2025  taking $349.00

  what other proof you need.

  Also look at the complains from numerous businesses about this company doing the same to them as they did to me with the same amonut,Hello thing about that,TY

  Respectfully ******* Ugrinovsky 

   

   

   

   

  
  
  ******* **********

  Customer Answer

  Date: 09/18/2025

  Is there any news,TY

  Customer Answer

  Date: 09/18/2025

  changed since last time.I do not understand your position in this matter. You see their email to me acknowledging their mistake s**** up charging me $149.00 twice,you see my statement in May this year they fraudulently charged my bank account wich I ********* what are they talking about the only charge was done is $149.00 that was the recording fee oaying once not annually. I was the only one they pkay this game with you should check the other complaints. 
  I'll be waiting for respond **

• Initial Complaint

  Date:07/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraudulent bank charge, May 2, 2025. Bank account billed $349.00 via ACH transaction directly with bank. Company has not provided any service, nor has any service been requested. *********** fraudulent claim # ACH-*********** ********** reviewing others recent BBB complaints, this is the same fraudulant activity like documented on this website.

  Business Response

  Date: 08/14/2025

  Dear Better Business Bureau,

  
  We hope this message finds you well.

  
  We are writing in regard to a customers request for a refund for a ******************** (BOIR). As per our stated policy, refunds cannot be issued once a BOIR has been successfully filed.

  
  For your reference, the submission details are as follows:

  
  BOIR ID: **************
  
  
  Tracking ID: ********************
  
  
  FinCEN ID: ************
  
  
  We trust this clarifies our position on the matter. Please feel free to contact us should you require any additional information.
  Sincerely,
  

  
  

• Initial Complaint

  Date:07/24/2025

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MAY 9, 2025 AN ANNUAL FEE OF $349 WAS DEBITED DIRECTLY FROM MY BANK ACCOUNT WITHOUT AUTHORIZATION

  Business Response

  Date: 08/14/2025

  Dear Better Business Bureau,

  
  We hope this message finds you well.

  
  We are writing in regard to a customers request for a refund for a ******************** (BOIR).

  As per our stated policy, refunds cannot be issued once a BOIR has been successfully filed.

   

  Thank you.

  
  

  Customer Answer

  Date: 08/14/2025

   
  Complaint: 23647507
  
  I am rejecting this response because:

  I never enrolled in any annual program with this organization nor are they doing any work on my behalf. 
  I want a refund and I want the *** information removed from their files. I do not have an account with them and have no way of canceling or removing. 
  this is criminal. 
  
  Sincerely,
  
  ********* *******

  Customer Answer

  Date: 08/22/2025

  I have sent three messages to this company asking for a refund. 

  Their phone number is disconnected and I have received no response. This is a complete scam. 

• Initial Complaint

  Date:07/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am in the market for a used car, I saw this service (that was supposed to be FREE) that supposedly does VIN checks on vehicles. I clicked and saw it wasn't free, but then I saw it was only $1 for a 7 day trial and then $30 per month after that so I decided to try it. I did a lookup and it gave me NOTHING that I couldn't get for free so I tried to cancel and it said it couldn't cancel and to try again later. So I did and got the same thing so I clicked on the chat box for help. They gave me this ************************ to contact and I could cancel this way. All he did was give me a link to cancel it, I clicked it and the same thing happened, I couldn't cancel and to try again later (I have proof too). This was on the 7th of July and I would try periodically through the next week with the same result. Then comes the 15th and there's a $30 charge on my card! I made it perfectly clear on the 7th that I want to cancel, they waited until the first week was over, CHARGED MY CARD, and then and ONLY THEN did they send me the CORRECT link to cancel membership and it worked! I am on a fixed income and I need that $30! Now when I demand my money back they refuse to answer my email, so I informed them that I will be reaching out to BBB. Two days later they still haven't responded so now here I am (The pic shows what happened when trying to cancel)

  Business Response

  Date: 08/13/2025

  Dear Better Business Bureau,
  
  
  I hope this message finds you well.
  
  
  I am writing to inform you that customer will be receiving a full refund. The refund has been processed and will reflect back in the customer's account within 3-5 business days.
  
  
  Please let us know if you require any further information or documentation regarding this matter.
  Please see below the screenshot as proof of refund issued.
  
  
  Thank you for your attention to this issue.
  
  
  Best regards,
  
  

• Initial Complaint

  Date:07/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The site makes itself out to look like an official government website. Charging for a service that is free for filing boi. Then they charged me two more times, 4 months later each fur $349. For nothing. No service, no authorization. Web site phone number is not a working number and no response to emails sent.

  Business Response

  Date: 08/14/2025

  Dear Better Business Bureau,

  
  We hope this message finds you well.

  
  We are writing in regard to a customers request for a refund for a ******************** (BOIR).

  As per our stated policy, refunds cannot be issued once a BOIR has been successfully filed.

  
  For your reference, the submission details are as follows:
  BOIR ID: **************
  
  Tracking ID: ********************
  
  FinCEN ID: **************
  
  We trust this clarifies our position on the matter. Please feel free to contact us should you require any additional information.

  
  Sincerely,
  

  
  

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially filed a complaint when I submitted my BOIR with Boir.org. They failed to file my form. I had to file it myself, but they refused to refund my money even though they didn't do anything. Then, I filed a report with you and they told you they refunded me, but they never did. Now, they just charged me $349 for a membership that showed up as a Global Information Annual Fee, which I know I didn't sign up for. They don't answer emails or their phone, and their phone number the bank gave me is a man saying it is his personal line and there is no space to leave a message.The original amount was 349 plus the 349 - they did not provide a service, so they are not eligible for payment. Please ******* original track number was 73932907-04D16

  Business Response

  Date: 08/14/2025

  Dear Better Business Bureau,

  
  We hope this message finds you well.

  
  We are writing in regard to a customers request for a refund for a ******************** (BOIR). As per our stated policy, refunds cannot be issued once a BOIR has been successfully filed.
  

  Thank you

  Customer Answer

  Date: 08/14/2025

   
  Complaint: 23617364
  
  I am rejecting this response because they have never submitted a **** on my behalf they just continually charge me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:07/16/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used this service once and cancelled before the free trial ended. The company has still charged me $29.95 a month since April 2025. I have attempted to contact the company through phone, email, and the website chat bot to no avail.

  Business Response

  Date: 08/13/2025

  Dear Better Business Bureau,
  
  I hope this message finds you well.
  
  I am writing to inform you that customer will be receiving a full refund. The refund has been processed and will reflect back in the customer's account within 3-5 business days.
  
  Please let us know if you require any further information or documentation regarding this matter.
  Please see below the screenshot as proof of refund issued.
  
  Thank you for your attention to this issue.
  
  
  Best regards,
  
  

  Customer Answer

  Date: 08/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:07/15/2025

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I and my company ******************* was charged $698.00 -- $349.00 twice on 05/02/2025 by Global Informatics for a reporting fee. This reporting fee was taken out of my account without my consent, and furthermore, the BOIR.org requirement to file is no longer manadatory by the US Government. I ask for a refund of $698.00 for this fraudulent activity which I have reported to my bank **********. Thank you.

  Customer Answer

  Date: 07/16/2025

  Here are (2) signed affidavits with respect to Complain ******** and the fraudulent withdrawal of funds at my bank ***********

  Thank you for your kind attention to my request.

   

  Business Response

  Date: 08/14/2025

  Dear Better Business Bureau,

  
  We hope this message finds you well.

  
  We are writing in regard to a customers request for a refund for a ******************** (BOIR).

  As per our stated policy, refunds cannot be issued once a BOIR has been successfully filed.

  
  For your reference, the submission details are as follows:

  
  BOIR ID: **************
  
  Tracking ID: ********************
  
  FinCEN ID: ************
  
  
  We trust this clarifies our position on the matter. Please feel free to contact us should you require any additional information.
  Sincerely,
  

  
  

  Customer Answer

  Date: 08/15/2025

  Dear BBB,

  Please know, the response from Global Informatics is unsatisfactory.  ************ had no right to withdraw funds from my checking account without any notification and/or approval  This withdrawal was done without any agreement between my *********** or myself.  Furthermore, the account was double billed for the charge, as shown on the checking account statement.  Global Informatics engaged in fradulent activity and theft, and I have been forced to close my checking account due tho their actions.

  Please continue to pursue a remedy of a refund.  And, if you can provide any further direct information about this company, I can file my own action, as well.

  Thank you.

   

  ***** ****** Trust

  Customer Answer

  Date: 09/05/2025

  Dear BBB --

  Please know, Global Informatics has not contacted me.  In fact, my bank, BNY Mellon gve me a telephone number in **********, ** to try as a contact.  The telephone number ************** is not acceoting calls.

  As one can imagine, it is very scary that a company can enter your bank date and withdraw money.  I am at a loss as to how to report this crime and obtain a refund of the stolen funds.

  Thank you for your continued attention to this matter.

  kind regards, *****

• Initial Complaint

  Date:07/12/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5-9-25 Global Information charged me $349.00 an annual fee for services i did not request. I have tried to reach Global several times but they have never returned my calls. They took this money from my bank account without my permission. I am owed a full refund and i will be filing a police report.