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Business Profile

Data Brokers

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This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 106 total complaints in the last 3 years.
  • 106 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/17/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 4, 2024 I went to their website in an attempt to file my BOIR report* I entered mos of my info, including credit card info* I realized that the website was not forthcoming with their charges AND I noticed their disclaimer stating that I could file my report for free directly with the US Gov * website* At that point, I stopped the process to compete the application for their help* On October 31, 2024 the company charged me for their service, although they acknowledge that the application is incomplete and they have not filed my BOIR report* I requested a refund for the service that they did not provide* They refuse refunds*Their number: ************ in **********

    Business Response

    Date: 02/12/2025

    This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

    Customer Answer

    Date: 02/25/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** Cherie ******

  • Initial Complaint

    Date:12/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business uses government looking images and presents themselves as a government entity with only a small disclaimer at the very bottom and g the website to disclose otherwise

    Business Response

    Date: 12/26/2024

    This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

    Customer Answer

    Date: 12/30/2024

     
    Complaint: 22696339

    I am rejecting this response because I have NOT received a refund from this merchant. I have disputed the charge with my credit card company, but have only received a temporary adjustment from the credit card company pending resolution of their investigation. Until the merchant issues a refund and obviates further need to pursue the dispute at the level of the credit card company, I do not consider this matter to be resolved.

    Sincerely,

    ***** ********

    Business Response

    Date: 02/12/2025

    This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

  • Initial Complaint

    Date:12/13/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last Wednesday 12/11/2024 we asked a computer-literate friend to help file BOIR Fincen reports for my husband and me. She seems to have misidentified ******* as as a legitimate government Internet website. What should have been a cost-free uncomplicated and simple submission has unnecessarily involved an unknown third party whom we cannot trace. However, ******* have successfully extracted $349 from our credit card account. It seems that no service has been provided by BOIR.org ********, who appear to be operating a phishing scam.

    Business Response

    Date: 12/26/2024

    This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

    Customer Answer

    Date: 12/27/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:12/13/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $349 for filing a Beneficial Ownership Information Report (BOIR) through BOIR.org. This charge occurred even though the federal form had already been filed directly with the *************** of the ******************* Crimes Enforcement Network (******). BOIR.org provides no clear or conspicuous notice that they are not affiliated with ******, leading to my confusion and financial loss.Misrepresentation: BOIR.orgs website and communications create the impression of being an official government entity. The site uses a design similar to government websites, including unauthorized use of a FinCEN-like logo. There is no clear, prominent disclaimer that BOIR.org is a private entity. Small print at the bottom of their website is insufficient to meet legal standards for clear and conspicuous notice.Failure to ***************** My submission to BOIR.org was rejected because the form had already been filed directly with ******, a fact I explicitly inquired about before proceeding. BOIR.orgs representatives misled me by stating my form was incomplete rather than verifying the status. They processed the payment and refused to issue a refund despite the lack of fulfillment and fraudulent practices. Upon identifying their fraudulent operations, I contacted BOIR.org to request a refund. My request was denied, citing a no-refund policy not disclosed before payment. Their customer service has been uncooperative and dismissive, compounding the issue.Resolution Sought: A full refund of $349. Immediate cessation of BOIR.orgs misrepresentation practices, including unauthorized use of the FinCEN logo and clearer disclaimers on their website. Reporting this organization to relevant authorities for investigation into fraudulent activities.I am attaching email correspondence that demonstrates BOIR.orgs misleading communications, refusal to refund, and evidence of their misrepresentation as a federal agency.

    Business Response

    Date: 12/26/2024

    This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

    Customer Answer

    Date: 12/26/2024

     
    Complaint: 22683602

    I am rejecting this response because: the business HAS NOT issued a refund to me, nor has attempted to reach me. They sent me an email expressing that they would provide a refund however the link for me to request the refund did not work and was broken. My further attempts to reach them directly about the matter were without reply. The business remains a fraudulent operator. 

    Sincerely,
    ***** ******

    Business Response

    Date: 02/12/2025

    This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

    Customer Answer

    Date: 02/25/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:12/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The BOIR.Org website looks too much like the government website. It is not until you provide all your personal information and pay that you find out you did not file the FINCEN form. The BOIR.ORG site has an urgent warning about having to file the Beneficial Ownership form within 26 days to avoid a $591 a day penalty. I completed all the information and paid the fee, only to find out that the form is actually NOT REQUIRED now due to ongoing litigation. This is extremely deceptive on the part of BOIR.org. I want my money back and I want them to delete all my personal information. I called the contact number around 8:30 am EST and left a message. I also sent an email requesting a refund.

  • Initial Complaint

    Date:12/08/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not sign up for a subscription with this company and they are repeatedly charging my card $30 every month. I have contacted customer support to cancel this and they always say well look into it and nothing is done. They are complete scammers and I need my card to stop being charged

  • Initial Complaint

    Date:12/07/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Used the ************************** site to check one vehicle VIN number report. Paid $1.00. Automatically sets you up for a re-occuring subscription of $29.95. There is no confirmation email and you will not know you are being charged until you check your bank account history. Called the business to cancel and provide refund and the business would only agree to cancel one payment. Then hung up on me. Had to file dispute claim with ****** to block re-occuring payment and request refund for other payment not refunded.

  • Initial Complaint

    Date:12/06/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This scam targets the governments newly required BOIR report for small businesses. They have gone to great lengths to resemble an official government page and prey upon small businesses, by opportunistically exploiting the government's lack of communication regarding this required report.

  • Initial Complaint

    Date:12/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Boir.org Posing as a government website to confuse citizens to post their sensitive business information. The form they use is very similar to the one on the actual government page. They charge about ****** for their service which misleads us into thinking we actually filed a required government form. This website seems like a scam.

  • Initial Complaint

    Date:12/03/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a small business owner. I was recently informed of the new FinCEN Beneficial Ownership Information Reporting (BOIR) requirement. On November 27, 2024, I foolishly provided my bank account ********************** and driver's license to ********, which proceeded to charge me $349 to file a simple BOIR form that I could have filed for free on the FinCEN.*gov* website. The ******** website does state that "This platform is not affiliated with the US Government or the ************************************ (******)," but of course I missed the fine print and got scammed. I understand that it may not be illegal to trick someone out of their money, but the website is certainly misleading and they are clearly scamming individuals like myself who are trying to do too many things at once and are easy targets. Within seconds of submitting my information (and losing $349), I contacted my bank to try to stop the transaction, but they said that because I provided my account number and the routing number, there was nothing they could do.

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