Business Profile
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Customer Complaints Summary
- 117 total complaints in the last 3 years.
- 116 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 12/27/2024, filed our *** with BOIR.org believing the site to be the correct place to file the *** report. Upon paying what I thought was the filing fee for the ***, I noticed the typo in one of the buttons and proceeded to review the website and discovered that the website was not the website it was mimicking and was in fact fraudulent.Upon filing the *** myself directly, I can confirm that no service was provided as the process is exactly the same between the BOIR.org process and the ********** process.I have submitted a chargeback with my bank. I am reporting to the BBB to protect other individuals from this website.Business Response
Date: 02/12/2025
This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.Customer Answer
Date: 02/13/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Would advise BBB to do further investigations into this company and any related entities, but I am satisfied that our issue was handled.
Sincerely,
******** *******Initial Complaint
Date:12/31/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I thought I was on an official government site to submit my BOIR. When I realized I wasn't I immediately requested a refund. They refused the refund. So I thought, well my fault; I shouldn't have been rushed. But they didn't submit my BOIR. They just took my money and ran. I have to submit it again today in order to meet the deadline.Business Response
Date: 02/12/2025
This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.Customer Answer
Date: 02/13/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ******** will be satisfied so long as they process the refund. I haven't received a refund yet, but hope they are being honest and will finally send one.
Sincerely,
***** *********Initial Complaint
Date:12/31/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fraudulent Business! Website is a scam! Charges $249!! Collects Important Sensitive Information from companies!!! STOP THIS WEBSITEBusiness Response
Date: 02/12/2025
This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.Initial Complaint
Date:12/30/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 2, 2024, I attempted to use the website of this business for a service. During the process, the website charged my payment of $349 upfront. However, when I proceeded to the form necessary to complete the service, I encountered repeated technical errors.I contacted the business multiple times via the email provided on their site ****************** seeking assistance or a refund. Their responses indicated they could not locate my business account and included a refund link, which did not work.Additionally, I called the phone number listed on their website ***************), but the automated system directed me back to the same email address and disconnected the call, leaving me without further *************, I submitted a formal request for a refund directly to both the business (BOIR) and my credit card company.Furthermore, I noticed there are several similar complaints already filed on the BBB website, describing nearly identical experiences with failed services, lack of customer support, and difficulties obtaining refunds.Resolution Sought:I am requesting a full refund of the $349 I was charged. Additionally, I urge the business to address these technical and customer support issues to prevent further inconvenience to customers.Business Response
Date: 02/12/2025
This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.Customer Answer
Date: 02/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********.
Sincerely,
**********************Initial Complaint
Date:12/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This site is mirroring the ********** website and charging to file a free report. This was the first search results on ****** which is ridiculous. They have obviously paid to be a top search results to scam people out of money. More importantly, they now have my business information and personal ID **********************.Business Response
Date: 02/12/2025
This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.Initial Complaint
Date:12/27/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The document are free to file before the deadline of January 2025. After January 2025 there is a penalty. The company appeared to me as a *** website or a affiliated with the ***.Business Response
Date: 02/12/2025
This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.Customer Answer
Date: 02/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******Initial Complaint
Date:12/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The subject website uses the exact same name as a government form. The website "www.boir.org", appear at the top of search results as sponsored result when users look up the keyword "BOIR". The user may not immediately see that the result is sponsored (paid advertisement). The page uses the name name as the government form "Beneficial Ownership Information Reports (BOIR)".Upon entering the page, the user will not see the website's statement about their non-affiliation with the government. Instead, they will only see an eagle logo, which makes people think of the US government, information about the form itself, deadlines, and penalties, etc. Users will only see that non-affiliation if they scroll to the bottom of the page or read the terms and conditions.Despite having a note at the very bottom of the website, indicating they are not affiliated with the government, the design of the website including the name is to confuse users that the page is part of the government. The website itself and user sees immediate as they entered the page resembles a government page.Business Response
Date: 02/12/2025
This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.Initial Complaint
Date:12/22/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I filed a BOIR for **************************** thinking I was on the government reporting site (which is free). I paid the money via CC and report was never filed.Business Response
Date: 02/12/2025
This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.Customer Answer
Date: 02/13/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******Initial Complaint
Date:12/20/2024
Type:Status:UnresolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complaint is regarding the fraudulent charge of $349 from BOIR.ORG We learned about the Beneficial Ownership Information Report (BOIR) from ads on social media.The ads stressed that BOIR reporting is required, and failure to file can result in penalties of over $500 per day and two years in prison.We googled BOIR to find where to file. BOIR.ORG was at the top of results, and it looked like a Government website. The potential penalties for missing the December 31, *************************** big red letters at the top of the BOIR.ORG website!On December 18, 2024 we filed the forms and at the end were required to pay $349 filing fee. We did, believing that it was a legitimate government fee. Then, scrolling to the very bottom of the page, we discovered the small type disclaimer:We are not affiliated with the US Government or the ************************************ (******). You may file your BOIR directly at no cost with ****** at ***************** minutes we tried to contact BOIR.ORG but there is no way to reach them. The phone number and the email are not working.On December 18, 2024, the ********************************************************************* (******) issued an alert to raise awareness of fraud schemes abusing FinCENs name, insignia, and authorities for financial gain. These ******-specific fraud schemes include scams that exploit beneficial ownership information reporting; misuse ********************** Business Registration tool; or involve the impersonation of, or misrepresent affiliation with, ****** and its employees.Business Response
Date: 02/12/2025
This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.Customer Answer
Date: 02/25/2025
Complaint: 22715707
I am rejecting this response because:
We do not agree with the outrageous response received from the business after the issue was solved by us working with the bank that issued the **** card we charged.
When we called the business to request a valid link to their refund page we were told hat we would never get a refund, the charge was legitimate, and the woman answering the phone hanged up on us two times.
We took action and sent over 20 pages of information to the Dispute Supervisor at ************** our package included clear alerts and warnings from the *************************** regarding this fraudulent BOIR business.
Two days after our package was received, the refund showed on the **** statement. The bank sent us a letter dated January 24, 2025 stating After looking into this, we determined that you are not responsible for the disputed amount.
This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order was the ** answer from the business. The truth is different: they never responded to us and the refund was given by the bank.
Please note that this business created another BOIR web page and is advertising it in order to continue scamming people in a fraudulent way!
Thanks to BBB, your help was very important!
Sincerely,
*** *****-*********Initial Complaint
Date:12/19/2024
Type:Status:UnresolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had received a link (****** *********************** attached) from my attorney to self-file a BOIR report with the federal government. During the filing process, the website (now I know this was BOIR.ORG) requested my ****** credit/debit card info. Since there were possible penalties for late filing I assumed they asked everyone for this information. When I contacted the name listed on my ***** Fargo transaction detail and after several minutes was unable to understand the representative and what their service provided, they hung up on me. I immediately contacted ***** Fargo and explained that the scammer they reimbursed us for the $349. Ive also attached the email I received that includes a tracking number but when I put this number into ********** website to track the status of my filing, it did not recognize this number. The email at the top of this email ( no-reply-********************** appears to be from a **** website (not BOIR.ORG) so I cant figure any of this. I would like to know if my financial data is at risk (SS number included on form) and make sure if they are a fraudulent business. Thank you.Business Response
Date: 02/12/2025
This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.Customer Answer
Date: 02/19/2025
Complaint: 22711905
I am rejecting this response because:Hello,This business hacked the ***** of Treasury website and never reimbursed the $349 they took from our ***** Fargo checking account.When I initially reported the fraud to ****************, they immediately gave a credit. On 1/30/25 ***** Fargos provisional credit was reversed and the $349 was again taken from our bank account (see below).
I was never reimbursed by this fraudulent business for the $349 amount taken from our **************** account. Nor have we ever been contacted by this business since the day they took this money from us.Other consumers must be notified that this businesses is a fraudulent business.Not only did this business take money they were not entitled to, they breached our financial records requested by the ***** Of Treasury. The application (BOIR) was requested from all registered LLCs and includes bank account **********************, photos of applicants drivers license, mailing address, email, phone number, social security numbers everything. Very dangerous business.
Sincerely,
******** ******
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