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Business Profile

Data Brokers

Global Informatics

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 141 total complaints in the last 3 years.
  • 136 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/17/2025

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I initially filed a complaint when I submitted my BOIR with Boir.org. They failed to file my form. I had to file it myself, but they refused to refund my money even though they didn't do anything. Then, I filed a report with you and they told you they refunded me, but they never did. Now, they just charged me $349 for a membership that showed up as a Global Information Annual Fee, which I know I didn't sign up for. They don't answer emails or their phone, and their phone number the bank gave me is a man saying it is his personal line and there is no space to leave a message.The original amount was 349 plus the 349 - they did not provide a service, so they are not eligible for payment. Please ******* original track number was 73932907-04D16

    Business Response

    Date: 08/14/2025

    Dear Better Business Bureau,


    We hope this message finds you well.


    We are writing in regard to a customers request for a refund for a ******************** (BOIR). As per our stated policy, refunds cannot be issued once a BOIR has been successfully filed.

    Thank you

    Customer Answer

    Date: 08/14/2025

     
    Complaint: 23617364

    I am rejecting this response because they have never submitted a **** on my behalf they just continually charge me.

    Sincerely,

    ***** *********

  • Initial Complaint

    Date:07/16/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used this service once and cancelled before the free trial ended. The company has still charged me $29.95 a month since April 2025. I have attempted to contact the company through phone, email, and the website chat bot to no avail.

    Business Response

    Date: 08/13/2025

    Dear Better Business Bureau,

    I hope this message finds you well.

    I am writing to inform you that customer will be receiving a full refund. The refund has been processed and will reflect back in the customer's account within 3-5 business days.

    Please let us know if you require any further information or documentation regarding this matter.
    Please see below the screenshot as proof of refund issued.

    Thank you for your attention to this issue.


    Best regards,

    Customer Answer

    Date: 08/13/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *****

  • Initial Complaint

    Date:07/15/2025

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I and my company ******************* was charged $698.00 -- $349.00 twice on 05/02/2025 by Global Informatics for a reporting fee. This reporting fee was taken out of my account without my consent, and furthermore, the BOIR.org requirement to file is no longer manadatory by the US Government. I ask for a refund of $698.00 for this fraudulent activity which I have reported to my bank **********. Thank you.

    Customer Answer

    Date: 07/16/2025

    Here are (2) signed affidavits with respect to Complain ******** and the fraudulent withdrawal of funds at my bank ***********

    Thank you for your kind attention to my request.

     

    Business Response

    Date: 08/14/2025

    Dear Better Business Bureau,


    We hope this message finds you well.


    We are writing in regard to a customers request for a refund for a ******************** (BOIR).

    As per our stated policy, refunds cannot be issued once a BOIR has been successfully filed.


    For your reference, the submission details are as follows:


    BOIR ID: **************

    Tracking ID: ********************

    FinCEN ID: ************


    We trust this clarifies our position on the matter. Please feel free to contact us should you require any additional information.
    Sincerely,


    Customer Answer

    Date: 08/15/2025

    Dear BBB,

    Please know, the response from Global Informatics is unsatisfactory.  ************ had no right to withdraw funds from my checking account without any notification and/or approval  This withdrawal was done without any agreement between my *********** or myself.  Furthermore, the account was double billed for the charge, as shown on the checking account statement.  Global Informatics engaged in fradulent activity and theft, and I have been forced to close my checking account due tho their actions.

    Please continue to pursue a remedy of a refund.  And, if you can provide any further direct information about this company, I can file my own action, as well.

    Thank you.

     

    ***** ****** Trust

    Customer Answer

    Date: 09/05/2025

    Dear BBB --

    Please know, Global Informatics has not contacted me.  In fact, my bank, BNY Mellon gve me a telephone number in **********, ** to try as a contact.  The telephone number ************** is not acceoting calls.

    As one can imagine, it is very scary that a company can enter your bank date and withdraw money.  I am at a loss as to how to report this crime and obtain a refund of the stolen funds.

    Thank you for your continued attention to this matter.

    kind regards, *****

  • Initial Complaint

    Date:07/12/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5-9-25 Global Information charged me $349.00 an annual fee for services i did not request. I have tried to reach Global several times but they have never returned my calls. They took this money from my bank account without my permission. I am owed a full refund and i will be filing a police report.

  • Initial Complaint

    Date:07/09/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was scammed in to thinking that this website was an authentic government organization. I thought I was taking care of my LLC registration. When I realized that it was a scam, I left the website but now they are charging me annual fee for something that I know nothing about.

  • Initial Complaint

    Date:06/23/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fraudulent charge, May 9, 2025. HOA billed $349.00 via ACH transaction directly with bank. Company has not provided any service, nor has any service been requested. *********** fraudulent claim # ACH-*********** applies.

    Business Response

    Date: 06/26/2025

    To Whom It May Concern:


    All charges stated in the customer complaint are stated clearly and directly in multiple areas and pages of our website, including on the checkout page and pricing page which are both accessible before any payment is made. All charges are agreed to upon purchase of initial report and registration of account. We have already refunded these charges and cancelled the customer's account so he will not be charged again.



    Thank you.

  • Initial Complaint

    Date:06/19/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $1 for a report on a car's VIN number. The $1 did not provide the requested information and the company apparently signed me up for a $29.95 subscription that I did not sign up for. I only found out about it a week later when my ****** was charged $29.95. When I attempted to contact the company to resolve the issue, I chose option 2, "request a refund." But I was then told that they would cancel my subscription, but that "a refund is not possible." I asked to speak with a supervisor, but instead the person at the call center hung up on me.

    Business Response

    Date: 06/26/2025

    To Whom It May Concern:


    All charges stated in the customer complaint are stated clearly and directly in multiple areas and pages of our website, including on the checkout page and pricing page which are both accessible before any payment is made. All charges are agreed to upon purchase of initial report and registration of account. We have already refunded these charges and cancelled the customer's account so he will not be charged again.



    Thank you.

    Customer Answer

    Date: 07/08/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ********

  • Initial Complaint

    Date:06/18/2025

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    BOIR.ORG is a fraudulent site. This company ***resents the filing for the **** requirement but in fact is a fraud. They withdrew $349 from my account on 12/12/24 and has managed to hack into the account and other multiple times trying to withdraw the same amount. After verifying with my accountant that absolutely nothing was due that verified along with my conversations with them that it was a fraud. Bank accounts closed & reorder of CC's. I called them multiple times and they ended up blocking my number. This site needs to get shut down! On the initial calls I could tell something was off as it appeared to be an indian call center and they were rude and talking over me. Trying to strong arm me into getting off the phone and to just work it out with my bank. Each *** said the same thing. One told me that the billing department would call me back. Next *** said there is not billing department. When asked how they got my bank information they again referred me to my bank which made zero sense.

    Business Response

    Date: 06/26/2025

    To Whom It May Concern:


    All charges stated in the customer complaint are stated clearly and directly in multiple areas and pages of our website, including on the checkout page and pricing page which are both accessible before any payment is made. All charges are agreed to upon purchase of initial report and registration of account. We have already refunded these charges and cancelled the customer's account so he will not be charged again.



    Thank you.

    Customer Answer

    Date: 07/08/2025

    Completely false statement.  ************ continues to attempt to charge my credit and debit card despite telling me that they are not.  ******* and credit card disputed the charges.  They made attempts and were successful but my institutions made things right.  *******s have now blocked them.  Complete fraudster!  

  • Initial Complaint

    Date:06/18/2025

    Type:Sales and Advertising Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I don't even know how this company got my name and credit card information. I own a business and prior to February we as business owners were going to have to file a Beneficial Ownership Information Release to ******. I would have done it for free on the government's website. Somehow BOIR in ***** got my information and has been charging my $349 over two dates and once for $149 to "file" this document. From the government's website "All entities created in the ************* including those previously known as domestic reporting companies and their beneficial owners are now exempt from the requirement to report beneficial ownership information to FinCEN. Existing foreign companies that must report their beneficial ownership information have at least an additional 30 days from March 26, 2025until April 25, 2025, for most companiesto do so. For more information, see press release and alert ." This is a scam

    Business Response

    Date: 06/26/2025

    To Whom It May Concern:


    All charges stated in the customer complaint are stated clearly and directly in multiple areas and pages of our website, including on the checkout page and pricing page which are both accessible before any payment is made. All charges are agreed to upon purchase of initial report and registration of account. We have already refunded these charges and cancelled the customer's account so he will not be charged again.



    Thank you.

    Customer Answer

    Date: 08/04/2025

    Here is a screenshot of my credit card dispute claim. This business told BBB they had already reimbursed the charges. They clearly have not and are not answering Citi's requests as evidenced by screenshots of my account. 

  • Initial Complaint

    Date:06/18/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was also tricked into thinking this was the official government site for BOI (Beneficial Ownership Information Report). The website looks exactly like the official site and there was no disclaimer posted. I have been charged $349.00 from two separate accounts. This was a service that was supposed to be free. I have reported them to the bank for fraud. I want my money back.

    Business Response

    Date: 06/26/2025

    To Whom It May Concern:


    All charges stated in the customer complaint are stated clearly and directly in multiple areas and pages of our website, including on the checkout page and pricing page which are both accessible before any payment is made. All charges are agreed to upon purchase of initial report and registration of account. We have already refunded these charges and cancelled the customer's account so he will not be charged again.



    Thank you.

This business is not BBB accredited.

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