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Business Profile

Data Brokers

Global Informatics

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 117 total complaints in the last 3 years.
  • 116 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/10/25 I paid $1.00 for a 7-day trial period from ************************** for information about a vehicle I was purchasing. I cancelled the subscription on the same day and received an e-mail notification from the business confirming the cancellation. However, a week later, likely when the trial period expired, I was charged a $29.95 monthly fee by the company. I called to complain and was told there was no record of me cancelling my subscription. I told them I had a e-mail confirming it. They cancelled my subscription again and sent me an e-mail confirming it but have done nothing about refunding me the $29.95 I should not have been charged. At that point, I did research on the company and found they regularly do this as there are numerous complaints online calling them a scam operation, including on their own ******** page. I am fearful they will charge me again next month. I would like my $29.95 promptly refunded and people made aware of this company's unscrupulous activities.

  • Initial Complaint

    Date:05/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tricked into thinking this was the official government site for filing a Beneficial Ownership Information Report. Website is designed to look exactly like an official site and at the time of my purchase did not have a posted disclaimer. Was charged $349 for a service that is supposed to be free AND company has tried to charge me the same amount twice more over the last two months for nothing at all. Both times I reported them to my bank for fraud. I want my money back and for them to quit trying to charge me for non-existant services.

  • Initial Complaint

    Date:05/01/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Boir.org (also known as global informatics) charged me $349 to file my BOI report to the FinCEN on 1/11/25. I paid that and got a receipt for the transaction. They then charged me another $349 in April to my business debit card and have been unresponsive when I have emailed for claim resolution. I have reached out multiple times and email is the only contact method for this company.

  • Initial Complaint

    Date:04/24/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 21, I started an account with **********************, thinking that I was purchasing a one-time VIN report from ******. When I realized my mistake, I canceled the account. I tried to do this first by chatting online. They told me to call the phone number listed on the website. I tried to call the phone number several times, and it always disconnected me. Finally, I emailed him and received a returned text from the parent company--Global Infomatics *************)--that confirmed subscription cancellation. On April 21, a monthly charge was debited from my account. I have tried to reach out to them again with no response. I would like to make sure this account is canceled and the latest charge is refunded immediately. The monthly charge is $29.95.

  • Initial Complaint

    Date:04/23/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to cancel the trial subscription immediately when the website did not provide the service I was looking for. I cancelled both by phone as well as email. I also attempted to cancel through the website, but the website would not allow me. I did receive a text confirmation of my cancellation.Despite cancelling the subscription, I was charged on 4/20/2025 for $29.95. I looked online, and this appears to be some sort of scam and they will continue to bill people despite cancellations or making it impossible to cancel.

  • Initial Complaint

    Date:04/22/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 10, 2025, I went to ******** who impersonates themselves as an official government entity using a fraudulent seal and paid them $349 to file a BOIR report. Today, I was charged an additional $349 by their company. I didn't recognize the charge and upon googling the charge description, I came across the other complaints here and realized that I had been scammed the first time out of $349. I attempted to login to their website to see if I could find more information about the charge today, and it prompted me to create an account (which means I didn't previously have one). I created the account and upon login, there was a notice that they were now charging a $349 annual fee for anyone who continues to use the platform and by not opting out you authorize the $349 annual charge. I never once received an email about this nor did I have a login prior to today, so how was I supposed to be aware of an annual charge? I emailed them and got an auto-reply that they are experiencing an extremely high volume of emails. Yeah. I bet. Because they do not have a phone number listed and they're completely fraudulent.

  • Initial Complaint

    Date:04/19/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In January 2025, I filed a Beneficial Ownership Information Report (BOIR) through the website boir.org, under the belief that it was the official *************** site. The design and wording of the site gave every impression that it was part of the official federal compliance process under the Corporate Transparency Act. At no point during the process did the site clearly state that it was a third-party service, nor did it disclose that the official government filing is free through ******* website.I submitted my report and thought that was the end of it. However, in April 2025, I was unexpectedly charged $349 by the company. This charge came with no warning, no explanation, and no receipt or itemized invoice. I was shocked to find this charge months later especially because I now know that this entire filing process is free through the actual government website.I feel that I was misled at every step. I was never told that I would be billed months later, nor that I could file for free elsewhere. The companys practices are intentionally deceptive, targeting small business owners who are simply trying to remain compliant with new federal regulations.I am requesting:A full refund, including the recent $349 charge and any earlier fees paid in January A formal investigation into this companys billing methods and deceptive marketing Transparency requirements for boir.org and similar websites to prevent other small business owners from being misled

  • Initial Complaint

    Date:04/10/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed a **** with this organization on 12/31/24, and after I submitted the payment I realized the website looked like it was trying to appear to be a government site -- indeed I thought it was.But that was fine, I paid the fee and I assume they filed the BOIR.But then on 4/10/2025, I found a fraudlent, additional charge of $349 from them. They appear to just keep charging you fees, stealing your money.I contacted them about this but didn't hear back.

  • Initial Complaint

    Date:04/03/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed BOIR with boir.org and they charged me $349. Later I found out I could file BOIR for free on ****** website. OK. I understand why they charged me $349, it was my mistake. But 2 weeks later they charged me again $149 for nothing. I did not request any additional services since 2 weeks ago.

  • Initial Complaint

    Date:04/01/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    BOIR.org looks like a federal government website and appears to process the required beneficial report for 2025. This is a free federal form, but BOIR.org falsely presents as a govt agency. They charged $349 for a free service.Their listed phone number is invalid. Their address is ********** information is valid for a refund.Filed my complaint with the government for internet crime: ******************************

This business is not BBB accredited.

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