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Business Profile

Data Brokers

Global Informatics

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 106 total complaints in the last 3 years.
  • 106 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/23/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to cancel the trial subscription immediately when the website did not provide the service I was looking for. I cancelled both by phone as well as email. I also attempted to cancel through the website, but the website would not allow me. I did receive a text confirmation of my cancellation.Despite cancelling the subscription, I was charged on 4/20/2025 for $29.95. I looked online, and this appears to be some sort of scam and they will continue to bill people despite cancellations or making it impossible to cancel.

  • Initial Complaint

    Date:04/22/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 10, 2025, I went to ******** who impersonates themselves as an official government entity using a fraudulent seal and paid them $349 to file a BOIR report. Today, I was charged an additional $349 by their company. I didn't recognize the charge and upon googling the charge description, I came across the other complaints here and realized that I had been scammed the first time out of $349. I attempted to login to their website to see if I could find more information about the charge today, and it prompted me to create an account (which means I didn't previously have one). I created the account and upon login, there was a notice that they were now charging a $349 annual fee for anyone who continues to use the platform and by not opting out you authorize the $349 annual charge. I never once received an email about this nor did I have a login prior to today, so how was I supposed to be aware of an annual charge? I emailed them and got an auto-reply that they are experiencing an extremely high volume of emails. Yeah. I bet. Because they do not have a phone number listed and they're completely fraudulent.

  • Initial Complaint

    Date:04/19/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In January 2025, I filed a Beneficial Ownership Information Report (BOIR) through the website boir.org, under the belief that it was the official *************** site. The design and wording of the site gave every impression that it was part of the official federal compliance process under the Corporate Transparency Act. At no point during the process did the site clearly state that it was a third-party service, nor did it disclose that the official government filing is free through ******* website.I submitted my report and thought that was the end of it. However, in April 2025, I was unexpectedly charged $349 by the company. This charge came with no warning, no explanation, and no receipt or itemized invoice. I was shocked to find this charge months later especially because I now know that this entire filing process is free through the actual government website.I feel that I was misled at every step. I was never told that I would be billed months later, nor that I could file for free elsewhere. The companys practices are intentionally deceptive, targeting small business owners who are simply trying to remain compliant with new federal regulations.I am requesting:A full refund, including the recent $349 charge and any earlier fees paid in January A formal investigation into this companys billing methods and deceptive marketing Transparency requirements for boir.org and similar websites to prevent other small business owners from being misled

  • Initial Complaint

    Date:04/10/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed a **** with this organization on 12/31/24, and after I submitted the payment I realized the website looked like it was trying to appear to be a government site -- indeed I thought it was.But that was fine, I paid the fee and I assume they filed the BOIR.But then on 4/10/2025, I found a fraudlent, additional charge of $349 from them. They appear to just keep charging you fees, stealing your money.I contacted them about this but didn't hear back.

  • Initial Complaint

    Date:04/03/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed BOIR with boir.org and they charged me $349. Later I found out I could file BOIR for free on ****** website. OK. I understand why they charged me $349, it was my mistake. But 2 weeks later they charged me again $149 for nothing. I did not request any additional services since 2 weeks ago.

  • Initial Complaint

    Date:04/01/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    BOIR.org looks like a federal government website and appears to process the required beneficial report for 2025. This is a free federal form, but BOIR.org falsely presents as a govt agency. They charged $349 for a free service.Their listed phone number is invalid. Their address is ********** information is valid for a refund.Filed my complaint with the government for internet crime: ******************************

  • Initial Complaint

    Date:04/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    they been charging my bank since jan 29 debit ***** each time for 3 months now

  • Initial Complaint

    Date:03/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is a scam. I went on the boir.org website to file multiple Beneficial Ownership Information Reports for my company thinking it was the government site. They posed as the legitimate government website, but were not. This scam site cost my company $17,435 dollars when the filing is supposed to be free. I reached out to get a refund and while they did give me a 50% refund for 1 of the entities, they ignored my request for the other 44 filings I did.

  • Initial Complaint

    Date:03/24/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This website fraudulently charges customers $349 for submitting the ********************** Owner ********************************************* to the federal government. This form is free to submit and this company is grossly overcharging for a free service. I ordered the service on 3/20/25. BIOR ID- **************, Submission ID- BOIRBjGlAmjIKtgSEimb. I have attempted calling multiple times using the number listed on the website and it is a inactive number that advises you to email customer support then hangs up. I have attempted cancelling the transaction via email and have received no response from the business. Also, on March 21, 2025, the federal government updated the requirements for this form and my business is not required to submit this information. All entities created in the ************* including those previously known as domestic reporting companies and their beneficial owners are now exempt from the requirement to report beneficial ownership information (BOI) to FinCEN. Existing foreign companies that must report their beneficial ownership information have at least an additional 30 days from the date of publication of the interim final rule.The website does not list this information on their site and continue to mislead the public on the need for this form.

    Customer Answer

    Date: 04/18/2025

    Hello,

    I have not received any communication from the company at this time. I did however receive a return of my full payment on 3/24/25.  I assumed the issue was resolved but received a notification from my bank that the company was attempting to debit my account again in the amount of $149 in April. The charge was blocked and I had to close my card and be issued another to prevent future attempts to debit my account again. Since then, there have been no further issues. Thank you. 

  • Initial Complaint

    Date:03/22/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company poses as a government entity they claim to streamline the process to file your BOIR for your business which is false all the do is take information and sell it such as ID pictures Addresses Emails and EIN I wish someone would take them down and put them in jail for charging people 349 dollars for something that is free then putting in the terms all the way at the bottom that there are no refunds and they do not hold any liability for not filing your forms

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