Complaints

This profile includes complaints for Concord Rents's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Concord Rents

  2605 Maitland Center Pkwy Ste A Maitland, FL 32751-4135

  
• 

  Lakewood Pointe Apartments

  11106 Lakewood Pointe Dr Seffner, FL 33584-4309

• 

  Palm Coast Landing Senior Living

  465 Landing Blvd. # 107 Palm Coast, FL 32164

  
• 

  Central Landings At Town Center

  1465 Central Ave. Palm Coast, FL 32164

  
• 

  Concord Management Limited

  1465 Central Ave. Palm Coast, FL 32164

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a water bill in the amount of $346.34 for one month which is 5 times more than what I usually pay; my monthly water bills are between $50.00 and $80.00. I contacted the City of Winter Springs City Hall and I was told that my address doesn't even show on their system, that my meter must be administrated by Moss Park and the Assistant Director knew this when she sent me off to call City Hall knowing that I was going to get nothing but the waste of my time, she was incredibly dismissive when I was trying to tell her that there must be an error on the bill and that an adjustment was needand even suggested I move out if I didn't like her careless attitude and administration. The increase in my bill amount was due to a water leak in the second toilet in my apartment; my 15 y/o son is the only one who uses it and he heard the noise but didn't know where was it coming from (he is a kid) so when I immediately turned the water off from the handle on bottom of toilet and immediately placed a maintenance request order and I set it up as "high priority" I placed it on July 3rd, and they didn't come to fix it until July 8th. On August 1st I paid a water bill of $132.32 (2X usual amount) and I paid it because I understood there was running water from the toilet and so I paid it but now I get a water bill for $346.34 and it is just absolutely ridiculous!! The maintenace crew comes in and out of these apartments once every 2 monthts doing "routine ckeck ups/inspections" so I do not understad how they missed it. I am not a plumber and neither is my son, I had to find out where the leak was myself! Last Thursday, I called Concord Mgm. office and they told me someone was going to contact me and that never happened so I called again today and they tell me that there is no record of me calling on Thurs so I am back to square one with no help at all. I have been a resident at Moss Park for 8 years with no complains of any type and I have never seen such poor administratio
  

  Business Response

  Date: 10/20/2022

  Business Response /* (1000, 5, 2022/09/01) */
  Contact Name and Title: Krista Lai - Sr. CD
  Contact Phone: ************
  Contact Email:****************************
  This is in response to BB Complaint *********
  
  The resident put in a work order Sunday 7/3/2022 for a leaking toilet and this issue was resolved 7/8. This is considered a reasonable time frame for maintenance issues to be resolved. Please also note the resident gives restrictions as to when the maintenance team can enter which can impact the timeliness of a work order to be resolved and this was noted on this work order. The resident is responsible as a renter to be aware of any issues with in the apartment home and then to report them. The water usage billed with September rent is from July, and it was noted her usage started to go up in June, indicating that sometime in June her toilet started leaking and it was not reported until 7/3/2022. A leaking/running toilet is the culprit of a high water bill and it was explained to the resident that she should start seeing a decrease in her bill next month. The resident is responsible for the water usage/sewer utilities and this has been discussed with the resident on several occasions. A payment plan to break up the water/ sewer in 2 payments was offered to the resident on 8/30/2022 with a response required by 9/2. If no response is received by 9/2 in regards to the payment plan, the full amount will be due and any late fees will apply if not paid by the 3rd as this is considered additional rent. Still pending response of from the resident as of 9/1/2022.
  
  
  Consumer Response /* (3000, 8, 2022/09/02) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  1.If the work order was completed in Jul/8 and the water you are billing me is from Jul/1 to Jul/31 then where is that $331.34 amount coming from? The toilet was fixed in the beginning of the month! 2. If you "noted" the increase in my previous water bill which was $132.32 for June/1 to June/30 and the month before was $69.59 for May/1- May/31 I would understand if I get another bill forabout $140.00 or even $180.00 but you are charging $331.34 for 1 month? 3. I need a legitimate document for my water bill reading but I can'teven get one because I called The City Hall and they said the meter for my address is administrated by Concord! How convenient! Nobody in Concord can give me an legitimate reading of my meter? 4. I don't ever have "restrictions" for maintenance, maintenance comes in and out of any apartment in this complex as they please to perform the "inspections" every 2 months or so and quite frankly I don't even know what is it that they inspect because if they did do some real inspection then they should have noticed that the toilet in my unit was leaking. What I ask for when I place is some basic manners such as "knock on door before enter" but that is not a restriction, is a request, I had an issue with a member from pest control some years ago where he didn't knock at all because he thought the apartment was empty and he just walked in, I didn't report him because he was genuinely embarrassed for his mistake and I didn't want to get him in trouble
  so since then if I know I may be at home (very rarely) then I ask for your maintenance workers to knock on door before entering. I work business hours M-F so it wouldn't even make sense to put a restriction if I am in need of maintenance specially since I am not at home. How come for my most recent work order placed on Aug 31 maintenance team was in my house within 2 hours of order was placed and yes I was home and yes I requested for him to knock on door and everything was done so fast and efficiently and he had no "restrictions" to come in then right? Could it be because of the carpet being at risk of getting wet due to a leaking AC and not a water leaking toilet that can result in an unnecessary high water bill for the tenant ? You see how double standard your response is about the "time frames to complete a work order and my restrictions" See attached pic of work order "no restrictions or a request" on order for toilet repair. 5. You have not discussed anything with me, you have not had the courtesy of giving me a phone call and your emails are nowhere near an answer to what I am asking for which is an explanation of where did you come up with such an outrageous bill to what your response is almost robotic: "It is your responsibility to report anything broken in your apartment and you have to pay that bill" that's all I get from you and because I am asking for something I have the right to get which is the breakdown of that water bill from July and I keep saying it is unfair for me to pay this bill just because you "say" I owe it now your Assistant Manager had the audacity to tell me that "if I don't like it then to move out" just like if I am just some piece of crap.I have been a resident of Moss Park for almost 9 years and yes ma'am I have had a running water toilet before (about twice) during my residency here and never have I had such an outrageous water bill. 6. You say it was my responsibility to report the broken toilet and I did just that and as a matter of fact I immediately also turned the water off from right under the toilet water access knob and I did this on July 3 right before I placed the order and my son was using my bathroom for those days until maintenance felt like coming to fix it on July 8th so I am still more confused about this charges. Please check if somehow all the broken sprinklers any excessive water waste in Moss Park has somehow affected my water bill because only a water flood could have caused that water bill for my apartment unit, it is only my son and I living here since my oldest kids moved out in February.
  7. If BBB needs any additional information from me to help solve this issue I will provide.
  8. I am so very sorry for not reporting Concord Management with BBB for charging for unavailable parking spaces during 6 months last year due to construction in the premises, in my case 2 parking spaces at $30.00 each monthly wich equals to $360. This was from February 2021 throughout August 2021 while we were all still suffering the devastating economic consequences of COVID-19 and in the midst of the variant of the virus; Concord Management was very wrong for doing this, nobody had access to their parking spaces because they were blocked and a lot of times we had to park outside of the premises and the charges for 6 months of parking space were totally unfair but nobody had the courage to stand against this injustice and that includes me and for that I am very sorry.
  
  
  Business Response /* (4000, 10, 2022/09/17) */
  This is in response to the rebuttal of BB Complaint *********
  
  In efforts to get his resolved, we would agree to a one time credit of $100 that will be applied to the account. This offer must be acknowledged and accepted no later than Friday 9/23/2022, by notifying the leasing office via email.
  
  
  Consumer Response /* (4200, 12, 2022/09/28) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I do not accept their response 1. This notice was sent on 09/21 and providing 2 days for reply 09/23 hooping I would miss deadline. 2. Concord Manageent is offering $100.00 vs an unfair over charge of $300.00 that they know it is their fault as their maintenance team fails to inspect apartments like they are supposed to when they schedule the "inspections" of appartments: an inspection shuld include air filters, plumbing, washer and dryers, any electical issues, fire alarms, clearance of emergy exits, fire hazzards, real pest control but instead they just maybe change the air filter and that's it. 3. One of the maintenance members came to check if there was another possible water leak and he changed the master bathroom toilet flapp that even without making any noise it was leaking water making impossible for me to detect that leak. 4. Concord is paying Moss Park Apartments managemaent and maintenance for nothing otherwise I would not be going throught this if they we doing their jobs correctly.5. Hire a real pest control company since you want to let just anybody bring roaches and bed bugs to Moss Park, thrying to hide it is not solving the issue, it really makes it worse. 6. Moss Park actual managemaent needs to do better controlling this zoo, I am tired of listening to neighbors arguing and phisically assaulting each ether and and even threatenig each other; it is just way out of hands in here' Police is called at least once a week. 7. Concord managemennt has no complaints over my behavior or my rent payments or anything so stop suggesting I move just because I speak agains your injustified charges and agaisnt your poor management of this property.

• Initial Complaint

  Date:08/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Heyy, Good Evening !! It has been a lil over month i have applied at Fountains At Lingo Cove . Unfortunately, i had no luck with being updated and proposed with an house based on my application. I am aware of the policies and would like to proceed with the action of being refunded the "350.00" "Holding Fee" That was charged to my card. This DOES NOT include the application initiative fee which was "90.00" per applicant and states as non-refundable. I will provide the Invoice Details Below!
  "Payment Confirmation Number : **********
  "Payment Made : 7/5/2022"
  "Payment Amount : $350.00"
  I have got no luck in receiving a proposal of a refund. Ive went to the office i applied at and once again been told to "email the representatives" or "call the leasing office" . I only want to meet an agreement. This is why i am here now! Their Representatives seems more responsive on here!
  

  Business Response

  Date: 11/02/2022

  Business Response /* (1000, 10, 2022/09/26) */
  Applicant applied on 07/05/2022. Application was requested to be cancelled and refund processed on 08/30/22.

• Initial Complaint

  Date:08/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I intended to move into one of their apartment complex locations in Daytona beach. They did not have the apartment ready in time. I began the process to collect my $1300 deposit at the end of September, as the apartment was not available. . Management failed to forward to corporate for the refund. I have spent months trying to collect. May 31 they issued a check . It was sent to wrong address. They finally received this back and forwarded to me. I deposited mobile to my chase account july 11. The bank said the check was fraud. On july 22 chase closed my accounts after 4 years due to this check . They did not cash the check . Concord rents then told me to try and deposit at my new bank. ***** ***** indicated if they tried to deposit it would send an alert and could have my account closed , as it was a new account. I then took the check to bank united where the check was drawn off of . They would not cash the check . It has been a two weeks since speaking to concord rents cafe and asked for a cashiers check as their credit rating is too low for banks to cash, and they just informed me that the check was cashed !!! I have not cashed this check and now they are making me go through another inquiry with accounts payable. I want this check sent asap as a cashiers check asap!
  

  Business Response

  Date: 09/15/2022

  Business Response /* (1000, 5, 2022/08/24) */
  Please know that the refund check that we issued shows that it successfully cleared from our account. The check was not disputed by Concord in any way and has not been returned by Ms. *******'s bank to Concord. This appears to be a dispute with the payee's banking institute and another issue with their account relationship. A check issued from our bank account would not result in a closure of anyone's bank account. If this was not cashed by the payee, we are required to submit a fraud dispute claim to have this reimbursed to us, so that we may reissue the payment. At this time we have not disputed as fraud, since the check and signatures appear to be cashed by the payee. If the payee is adamant this check caused an issue in their account, they need to provide a letter from their bank and we will gladly assist in resolving this matter.

• Initial Complaint

  Date:08/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2021 my microwave started going out. I put in the request in December 2021 about my way to wave. I have been informed by maintenance that I need a new complete new microwave system. Because my microwave doesn't just function pertaining to as just one thing. The microwave in my apartment is a multi function appliance. My apartment complex feels that I'm not entitled for them to provide me some type of alternative nor any type of compensation. But my apartment complex does feel that they are still entitled to receive for rent despite the fact this appliance in my apartment has not been functioning for going on nine months. To be honest ever since the day I moved into my apartment in April 2020 it has just been multiple upon multiple upon multiple problems. I mean some situation keep consistently re-occurring. It takes the maintenance people months upon months to even come see about the problem. There are several things appliances within my apartment that actually need to just be replaced. Like my dishwasher and oven along with my microwave. I am constantly putting in a request about my stove multiple times because it keeps leaking gas. When it comes to my dishwasher the place where you put the soap does not pop. So, I"ll need to restart it several times. The complex is using extremely extremely cheap parts to fix things. Which is not doing the trick and things keep breaking easily. My carpet should have been completely replaced before I moved in. Yes, I keep her in a multiple request about my carpet because my carpet was extremely damaged before I moved in and it's not getting any better. All I keep hearing from the many different apartment complex managers is that they refuse to replace the carpet and that I'm not entitled to the complex compensating me in anyway about this. But mind you the price of my rent keeps increasing twice a year.
  

  Business Response

  Date: 10/06/2022

  Business Response /* (1000, 5, 2022/08/29) */
  We have reviewed the work orders submitted and confirmed that the microwave was replaced with a new one. We apologize for the delays with the repairs but have experienced longer than normal wait times for parts and appliance deliveries. These delays have caused an unfortunate back log in our service department. We truly apologize for the inconvenience. We will follow up directly with the resident to discuss the other concerns and issues with the carpet in hopes of resolving this as quickly as possible.
  
  
  Consumer Response /* (3000, 7, 2022/09/01) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I do not accept this respond because. No one has provided me know type of apology. As they stayed it to you. And since I've been put in the request with my complaint with the Better Business Bureau I've had other maintenance issues which I have put in request for. What happened no one's actually ever fix the maintenance problems that I am experiencing but some how the maintenance request that I put in are being closed stating that the problem was worked and completed. Which is not accurate at all. The only thing that maintenance has done since I've put in my complaint with the Better Business Bureau is coming and put in a new microwave system. And I'm not seeing no type of reflection on my bill for all this inconvenience that me and my family been experiencing. And since my maintenance requests are being closed without actually having the problem fix. What do I have to do go back in and re-put in the same requests all over again. My bathroom sink is still leaking water. My oven is still not malfunctioning. And The carpet in my apartment is coming up everywhere as it's the day I moved into the apartment but it's getting worse.
  
  
  Business Response /* (4000, 9, 2022/09/07) */
  As previously stated, we are truly sorry for the maintenance delays and apologize for the inconvenience this has caused. We will have a community representative follow up directly with the resident, in hopes of discussing this in further detail and resolving all of the concerns. Thank you.
  
  
  Consumer Response /* (4200, 11, 2022/09/13) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  This is respond is not acceptable. Because if I'm putting in maintenance request. And they're getting closed out. When the problem is not being fixed. We maintenance actually never came to fix the problem. Or see about the problem. But the request has been closed. And I have to go back in and re-input the same request to have maintenance come and look see about how either issue needs to be fixed fixed properly or completely replaced if need be. That does not constitute as this company has stated " we are truly sorry for the delays and apologize for the inconvenience".

• Initial Complaint

  Date:08/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged a $250 holding fee that was supposed to be returned to me. The money was never returned and I've been attempting to contact the establishment since July 12th.
  

  Business Response

  Date: 09/08/2022

  Business Response /* (1000, 5, 2022/08/17) */
  This is a response to Complaint**********
  The applicant - *************'s refund was re-processed using the correct forwarding address that was verified with the past applicant via phone call with a team member on 8/10/2022. Check ***** was cut 8/16/2022.

• Initial Complaint

  Date:08/08/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/06/2021 I completed an application online for Parc Hill Senior Living/Concord Rents. I paid $170.00 for the application fee; however, in order for me to complete the application online they charged $350.00 for saving the unit. After seeing the property in person which is located next to a non 55 plus building, very busy, which is the contrary of what we wanted and also finding out they did not have units available and even if they had any, I had to wait until I was able to provide three paychecks, something that was not explained on the online application, I decided to cancel the application. I was told by The Parc Hill agent I was not getting the $350.00 back. The application does not provide that information, also, I did not get an apartment so they expect me to pay for something I cancelled.
  
  I disputed the charge with **************** on 11/18/2021. **************** advised there was an investigation and determined on my favor on 12/26/2021. Yesterday, August 7th, 2022, my boyfriend, *************** and I received letters from Concord Rents advising we owe $350.00 and they will send us to Collections or will report our debt to the Credit Bureaus. Concord Rents has business practices that should be ilegal. They are certainly deceiving and dishonest. We have perfect credit and cannot allow this inmoral company to ruin it because of their greediness and shady practices.
  
  I have enclosed a copy of the application, the dispute results and the two letters sent by Concord Rents. I did try to contact John Cintron, Senior Collector for Concord Rents at (866) 659-0115 which is the phone number located on the letter. I had to leave a voice mail.
  

  Business Response

  Date: 08/16/2022

  Business Response /* (1000, 6, 2022/08/10) */
  Ms. ********** started an online application on 11/6/21 to qualify for an apartment at ********* Senior Living. She met the pre-qualification and was then prompted to pay the required Holding Fee before continuing with the screening. ON the Payment Authorization that she filled out for the payment the terms and conditions of the Holding Fee are clearly provided: If the applicant cancels then the Holding Fee is forfeited. Ms. ********** continued with the application. During the beginning of the screening she was informed by our application team that her 4 most recent paystubs would need to be turned in to verify her income. She stated that she had just started a new job and wouldn't be able to have the required amount of pay stubs until the end of December. She was informed that her application would have to be on hold until she could turn them in. She contacted the office on 11/16/21 stating that she wanted to cancel, At that point the would've lead to the forfeiture of the Holding Fee. Ms. ********** decided to put a dispute on that payment. Our credit card processor answered the dispute on our behalf but her bank decided to refund her the money. The account was sent to our internal collection team to recoup the fee. She spoke to our collections department on 8/8 and was very curt with our representative over the phone. A call was made later where payment was made over the phone closing the account. We show no outstanding balance at this time.
  
  
  Consumer Response /* (2000, 8, 2022/08/10) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I canceled the application because a unit was not assigned. The company has the practice of charging $350 to save a unit that they don't have available. The collection agent stated that are paid $350 to be on a call list. That was not stated to me either online or on the phone have I known that I have to pay $350 in addition to an application for a unit that is not available I will have never applied with Concord Rents. I paid the fee in order not to damage my credit;however, I feel it's a shady practice.

• Initial Complaint

  Date:08/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Jan. 2022 I filed an application with Senior Clyde Morris Apartments in Florida that were in the process of being constructed. I paid $90 for application and then was told to pay a $350 holding fee. In March 2022 I visited to check on status of appl. & was told by Zoe K******** that they would be completed in June. It is now August and I was informed by their office after calling several times and placed on hold for over 35 minutes to only be switched over to voicemail that the units would not be available till October or possibly December of 2022. In August 2022 I received an email that I need to submit bank statements, letter from past employer (retired) and Face Value of Life Insurance along with other documents which were already submitted back in Jan. 2022. I find this process of asking for documents repeatedly to be a tactic to be told that you have forfeited your application. In the application there is a clause that states that if they have no units available within 90 days, your holding fee is refundable. I feel that this is a scam to get elderly to pay a holding fee when in fact they do not have any available units. I am asking that they refund my $350 along with the $90 application as they are running a fraudulent business. I understand that there are many complaints with Concordrents. I just wish I had done more research. Why are they still allowed to continue running this business.
  

  Business Response

  Date: 09/15/2022

  Business Response /* (1000, 5, 2022/08/15) */
  We received an application for a future apartment rental from Ms. ******** in January 2022. The application was placed on hold until the move in date was closer. We contacted Ms. ******** on August 2nd, 2022 in order to finalize her application and assign her to an upcoming apartment. During her application review we requested several additional documents in order to confirm eligibility and reach an approval. Unfortunately, at this time we have still not received the requested documentation and have not been able to move forward with her application approval. We have an apartment available and are eager to assist her in finalizing the application. If Ms. ******** is still interested in leasing an apartment she should contact the leasing office as soon as possible. If she is no longer interested, we will cancel her application but at that time the holding deposit is nonrefundable. Please see the verbiage from Ms. ********'s application which outlines our cancellation policy. This is clearly shown above the signature line before the application is submitted. It's not our desire to cancel any application but if an applicant abandons the process or refuses to provide the documents required for an approval, this is considered a cancellation.
  
  ADDITIONALLY, UPON APPROVAL OF THIS APPLICATION, APPLICANT SHALL PAY ANY ADDITIONAL DEPOSIT AS AGREED TO BETWEEN THE PARTIES. UPON EXECUTION OF A LEASE AGREEMENT, THE HOLDING FEE PAID WILL BE APPLIED TO THE SECURITY DEPOSIT. IN THE EVENT APPLICANT'S APPLICATION IS DENIED, ONLY THE HOLDING FEE WILL BE REFUNDED BY MAIL IN ACCORDANCE WITH THE LAW. SHOULD THIS APPLICATION BE CANCELLED BY APPLICANT (BY NOTIFICATION OF THE DESIRE TO CANCEL, BY ABANDONMENT OF THE APPLICATION PROCESS OR BY PROVIDING FALSE, INCOMPLETE OR MISLEADING INFORMATION) ALL MONIES, INCLUDING ALL HOLDING FEES AND/OR DEPOSITS PAID UP TO $350.00 CAN BE RETAINED AS LIQUIDATED DAMAGES BY MANAGEMENT. ANY DEPOSIT BALANCE WILL BE REFUNDED BY MAIL TO THE APPLICANT AFTER DEDUCTING THE $350.00 LIQUIDATED DAMAGES.
  
  
  Consumer Response /* (3000, 7, 2022/08/16) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I do not accept their response as it has been over 3 months of the string along. The offering me other units that were not in my budget, and asking for documents that were already uploaded on portal, Not to mention the FACE VALUE of my life insurance.
  
  
  Business Response /* (4000, 9, 2022/08/23) */
  For application consistency we must adhered to the terms outlined in the signed application agreement. Which state:
  
  ADDITIONALLY, UPON APPROVAL OF THIS APPLICATION, APPLICANT SHALL PAY ANY ADDITIONAL DEPOSIT AS AGREED TO BETWEEN THE PARTIES. UPON EXECUTION OF A LEASE AGREEMENT, THE HOLDING FEE PAID WILL BE APPLIED TO THE SECURITY DEPOSIT. IN THE EVENT APPLICANT'S APPLICATION IS DENIED, ONLY THE HOLDING FEE WILL BE REFUNDED BY MAIL IN ACCORDANCE WITH THE LAW. SHOULD THIS APPLICATION BE CANCELLED BY APPLICANT (BY NOTIFICATION OF THE DESIRE TO CANCEL, BY ABANDONMENT OF THE APPLICATION PROCESS OR BY PROVIDING FALSE, INCOMPLETE OR MISLEADING INFORMATION) ALL MONIES, INCLUDING ALL HOLDING FEES AND/OR DEPOSITS PAID UP TO $350.00 CAN BE RETAINED AS LIQUIDATED DAMAGES BY MANAGEMENT. ANY DEPOSIT BALANCE WILL BE REFUNDED BY MAIL TO THE APPLICANT AFTER DEDUCTING THE $350.00 LIQUIDATED DAMAGES.