Complaints

This profile includes complaints for Concord Rents's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Concord Rents has 90 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Concord Rents

  2605 Maitland Center Pkwy Ste A Maitland, FL 32751-4135

  
• 

  Concord Rents

  2905 Kemblewick Dr Melbourne, FL 32935-2224

  
• 

  Concord Rents

  1508 Spring Lake Cove Ln Fruitland Park, FL 34731-5542

  
• 

  Concord Rents

  824 Co Rd 466 The Villages, FL 32159

  
• 

  Concord Rents

  4503 Cove Dr Belle Isle, FL 32812-2925

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Applied for an apartment 4/21/2025 - paid a hold fee of $350 04/29/2025 and informed them of issues with their application system. Received no help so on 05/18/2025 I cancelled my application and requested a refund of the hold fee via call and email. Have yet to receive anything.

  Business Response

  Date: 06/13/2025

  SHOULD THIS APPLICATION BE CANCELLED BY APPLICANT (BY NOTIFICATION OF THE DESIRE TO CANCEL, BY ABANDONMENT OF THE APPLICATION PROCESS OR BY PROVIDING FALSE, INCOMPLETE OR MISLEADING INFORMATION) ALL MONIES, INCLUDING ALL HOLDING FEES AND/OR DEPOSITS PAID UP TO $350.00 CAN BE RETAINED AS LIQUIDATED DAMAGES BY MANAGEMENT. 

  Customer Answer

  Date: 06/13/2025

   
  Complaint: 23461495
  
  I am rejecting this response because: I was not able to complete the application due to the website. I **************************************************** corporate by phone and email for assistance and never received a response. I finally spoke to ****** on 05/18/2025 and he said I would be refunded the $350. If you guys are taking funds and not assisting or processing applications, then you have not completed your end of the agreement. Youre just taking funds and not actually doing anything. 
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 06/18/2025

  Upon further review and investigation, we will agree that a refund is warranted due to the technical issues with the application process.  We will begin the refund process, please be advised it could take up to 30 days to receive the refund.  We apologize for any inconvenience.

  Customer Answer

  Date: 06/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, as long as proof of refund is provided. 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been renting here for the last 4-6 years & have been told misleading ****************** do not know what they are doing in the front office. Last year , I was suppose to renew my lease & told ***** ****** 3 times that I never received my new ************ went MONTHS without having me sign a new lease up until January when they put a letter on my door basically saying I had to vacate because I didnt sign a new lease . I called the front office & explained to *********** put me on a month to month leasing **************** told me that I could extend my move out date at anytime , just call at let them know . I put on the notice to vacate that I was moving 6/8 & recently on 6/3 , I called the front office & told them that I needed to extend my lease move out date & they advise to come down & sign the paper after she print ******** would call me back once its printed . But instead I receive charges on my account for 6/9 for my move out for utilities after just paying a full months rent on 6/3 for June plus ********************** I told ************ about this in the front office & the only thing the did was shrug their shoulders & advise there is nothing they can do & advise that corporate said I had to vacate or face eviction . I have a 2 year old & no one cares about that & NEVER have had a eviction on my record . These people do not care about anything , they are inhumane & tell you the wrong information & dont try to make it right . I also asked for a call to speak to corporate about this matter & no one has called yet .

  Business Response

  Date: 06/12/2025

  Good afternoon our lease renewals are auto generated via Bluemoon lease once everything has been verified by the onsite team and our centralized department.  The resident receives the lease renewal via the registered email provided to the leasing office from Bluemoon directly.  If the resident does not sign the renewal timely, that lease will expire.  The period is 30 days after the initial date the lease was generated.  The lease was generated on 3 different occasions and the onsite team resent the lease renewal on several dates and the resident allowed the renewal to expire.  
  
  5/8/2024 resident emailed the site team to provide a form as she wished not to renew her lease (email attached). ** emailed a response inquiring why residents did not want to renew,the response given was due to rental amount. ** provided a 50% rent increase to entice resident to renew their lease for another lease term, in which they stated they were not interested as they wanted no rent increase.
  5/14/2024 resident came into the office and signed a notice to vacate
  6/4/2024 resident came into the office to retract her notice to vacate
  6/12/2024 lease renewal was sent to resident via Bluemoon lease for signatures
  6/13/2024 on site team called the resident and left a voicemail to sign the 6/12/2024 lease renewal.
  6/18/2024 resident emailed inquiring about their lease renewal.  In her email she stated that she wanted to confirm is was a 7-month lease and a $30 rental increase.  The ** responded to her email stating that the increase was $37 vs. $30 and a7-monthh term and resent the Bluemoon lease.
  7/8/2024 resident emailed stating she had not received her lease and ** resent the lease that was dated for 6/12/2024.
  7/22/2024 resident emailed stating she had not received her lease, and ** had to generate another lease renewal request since the 6/12/2024 lease had lapsed for over 30 days.
  7/30/2024 renewal was processed and Bluemoon sent out a second lease renewal for resident to sign.
  8/30/2024 resident was sent a current renewal lease and was not signed and has since lapsed in Bluemoon and resident needs to contact the leasing office to confirm details for a new lease renewal.
  9/6/2024 - renewal was processed and Bluemoon sent out a third lease renewal for resident to sign.
  10/25/2024 resident was sent a current renewal lease and was not signed and has since lapsed in Bluemoon and resident needs to contact the leasing office to confirm details for a new lease renewal.
  
  As of 9/6/2024, 3 leases had lapsed due to the residents failure to sign the renewal, and they were placed month to month.  Termination of month to month was issued on 1/28/2025 with a move date of 2/28/2025 or management will file eviction proceedings.
  1/29/2025 resident called the leasing office around 11am to discuss the month-to-month termination. The resident stated that she will be relocating in April 2025 and in unable to come in person to sign a notice to vacate. Resident will come to the leasing office on 2/26/2025 to provide 60 days notice to vacate.
  3/20/2025 CD called resident to inquire about her balance owed, and resident stated she was still planning on moving out.  CD printed out a notice to vacate and requested resident to come to the leasing office to sign notice.  Resident signed the notice to vacate moving out on 6/8/2025.
  6/9/2025- resident did not drop off keys to her unit.  CD called the resident inquiring about the apartment keys as her move date was 6/8/2025.  Resident requested and extension, which was denied due to non-compliance and month to month is a max of 3 months, which was already exhausted. CD informed the resident that we will be filing eviction due to holder over. 
  
  The lease stipulates that any month to month is a maximum of 3 months per lease term.

• Initial Complaint

  Date:05/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a black mold problem for 4 months in my apartment. I have reported it many times to the office staff. I have written to everyone by email and they come to see the problem and say that the water leak upstairs needs to be fixed first, but they do nothing. They complete the work order as if they had repaired it and they have done nothing. The black mold is in the air duct and that is dangerous for health.

  Business Response

  Date: 05/28/2025

  Dear BBB- Serving ***************,

   

  T6his email in to provide you with an update on this complain. We are active working on completed all these requests, a vendor from outside was schedule to completed and repair the damages in the following walls area.

  Kitchen cabinet top wall.

  Entrance wall and light outlet.

  In addition, we are replacing her dishwasher, light bulbs and a full carpet cleaning to completion of walls repairs.

  Please, feel free to contact me directly to the following email address:

  ****************************************************************************

  
  
  Best regards,
  
  
  ********* ******
  
  
  Senior Community Director 
  Fountains At Millenia
  5316 Millenia Blvd
  *******, Fl 32839
  Phone: ************
  
  

   

   

• Initial Complaint

  Date:05/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for the **********************. Was approved and paid 270 in application fees ( non refundable) and a 350 dollar holding fee which secures the unit. I was clear with Concord Rents from the beginning that because of Work and School schedules I would not be able to move in till May 30th. The date of move in of May 30th was not an option on the application and ********* said that they could change that at a later time. The holding fee is supposed to secure your unit upon approval. So I get approved and now they are trying to force me to move in two weeks early because according to them they cannot have a unit sitting vacant. I asked ****** if I should pay the balance of my security deposit today and her answer was " its up to you". I asked her to put this in writing she refused. Then I get a phone call from ******* in Corporate who is also pushing for me to move in early or risk losing my held apartment. Yes she offered to refund my 350 dollars if I cancel my application which at this point I don't believe anything they say. And from what I read this is common practice for Concord Rents. I have given notice where i currently reside. My job transfer is complete and right now I am being pressured into an extra expense. I also asked ******* where does it state that I have to move in at a certain time, I was placed on hold for at least 10 minutes and she returns to the call stating that her computer was freezing and she couldn't find it at the moment. This is so unprofessional and unethical. And causing my 2 adult children on the spectrum undue stress.

  Business Response

  Date: 05/20/2025

  We are in receipt of your concern and apologize for the inconvenience.   As stated on our website, our application process has two phases. The first phase is to provide basic information so we may perform background screening upon payment of your application fee(s). Upon successful background screening, you will be prompted to pay a holding fee,which will secure your reservation for future occupancy and enable you to complete phase two of the application process to verify you meet the eligibility requirements. If your application is ineligible, your holding fee will be refunded.  Additionally, Pricing,terms, fees, conditions and availability are subject to change daily without notice and subject to application approval.  As discussed with you, availability and pricing are subject to change and while your desired move in date is later in the month, we could not guarantee availability for that specific timeframe.   As a courtesy, an option to cancel the application with refund of the $350 holding fee was offered as well as an incentive of $200 off the first months rent to assist with move in costs should you choose to move in on the date provided to you.  

• Initial Complaint

  Date:04/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ****** ******* US citizen senior applied for an apartment at ************** online and the system was obligating me to pay 2 administrative fees so I can apply. They made me pay part of the deposit before I even got accepted. $180 in application fee and $350 in holding deposit. I never finished the application and they never showed me the apartment and they always had their leasing officr closed. Communication was difficult and they were hard to reach on phone. I ended up getting another apartment and now they don't want to give me my money back. This is stealing and its very frustrating and this is not acceptable. I wonder how many people are going through this and it worries me because this company is stealing people's money. It's not right and I'm reaching out to you to fix this problem and to help me get my money back and what can I do. Thank you very much.

  Business Response

  Date: 04/21/2025

  To Whom It May Concern,

  Mr. ******* applied for a three-bedroom apartment at our community on 3/16/25.  On 3/17/25 a unit was offered to move in around 4/8/2025. Prior to submitting the application, the applicant(s) must first pay the application fee and prior to paying the application fee or the waitlist deposit; they must first agree to the following before each payment is submitted.

  APPLICANT HAS PAID AT THE TIME OF APPLICATION A NONREFUNDABLE APPLICATION FEE AND HOLDING FEE. ADDITIONALLY, UPON APPROVAL OF THIS APPLICATION, APPLICANT SHALL PAY ANY ADDITIONAL DEPOSIT AS AGREED TO BETWEEN THE PARTIES. UPON EXECUTION OF A LEASE AGREEMENT, THE HOLDING FEE PAID WILL BE APPLIED TO THE SECURITY DEPOSIT. IN THE EVENT APPLICANT'S APPLICATION IS DENIED, ONLY HOLDING FEE WILL BE REFUNDED BY MAIL IN ACCORDANCE WITH THE **** SHOULD THIS APPLICATION BE CANCELLED BY APPLICANT (BY NOTIFICATION OF THE DESIRE TO CANCEL, BY ABANDONMENT OF THE APPLICATION PROCESS OR BY PROVIDING FALSE, INCOMPLETE OR MISLEADING INFORMATION) ALL MONIES, INCLUDING ALL HOLDING FEES AND/OR DEPOSITS PAID UP TO $350.00 CAN BE RETAINED AS LIQUIDATED DAMAGES BY MANAGEMENT. ANY DEPOSIT BALANCE WILL BE REFUNDED BY MAIL TO THE APPLICANT AFTER DEDUCTING THE $350.00 LIQUIDATED DAMAGES

  The applications department as well as the one site team followed up regarding the documents /information that was needed to obtain a full approval. The information or documents requested were not received. On 4/9/2025 Mr. ******* contacted our office and said he wanted to cancel the application as he found something else. 

  After reviewing the request, it was determined to be declined. 

  Respectfully,

  *** *******
  District Community Manager

   

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im a resident of 2 years at *************************** and Ive been complaining about my noisy new neighbors since February 2025, and no affirmative action has been taken after consulting with my leasing office over and over. My family and I are losing sleep daily, due to the constant noise levels. Its beginning to affect my mental health. The repeated running up and down stairs, slamming doors, loud banging throughout the apartments, dogs parking all day and night and being woken up at 4:30am every morning. Me and my family cannot even take naps and I am currently expecting a child. This is very hard on me and my family. Please help !

  Business Response

  Date: 04/21/2025

  **************** will verify and address all noise complaints that are excessive. As this is apartment living, some sounds can be heard so we must verify all complaints and then address accordingly. We do respond to all voicemails and residents' messages within 24 hours and have an on-site Courtesy Officer to address or verify these types of complaints as soon as possible.
  

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to do an annual recertification having been living here for 12yrs thats required however this year I got a part time job at total wine and more because over the years with the rent increase and inflation I am unable to pay my rent on time as a result Ive paid hundreds of dollars in late fees over the yrs. This year for the recertification I presented my pay stubs from total wine and more to be told I made too much money which unturned they removed me from the ********** housing program and increased my rent by $500. Needless to say I had to beg and borrow to pay ***** plus a $97 late fee. I am allowed to make up to ****** annually to be on the ********** housing program which I dont .Total Wine and more is paying me $16 an hr with 20hr or less weekly which doesnt add up to $17,000 annual plus my full time job at orang county corrections which I made ******. and combined with total wine doesnt add up to the $58,000 dollars theyre saying I maid even with pay stubs copies from both employees. I been in the leasing office, called the corporate number, I have sent emails of my pay stubs to be recalculate but nothing is happening and I dont want to be in the same situation next month struggling to make the monthly rent if I can get the BBB to look into my paycheck to because no one at concord rent is trying to assist me. Thank you in advance. Sincerely ******* *****

  Business Response

  Date: 05/01/2025

  Please attached response

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/10/2025 Put in a application for residence The person that was handling my case had a family emergency so they were out of the office. I called the rent cafe line on several occasions to see what the status of my application was. I even went to the office and was told that the person was out and would be there on that sat. I went to the office the office was closed. I called the rent cafe and expressed my concerns. A nice young lady named ***** wrote a email explaining why I had called and needed someone to call me back. No ever did So when I went to the office again because I needed answers I told them I had to end up staying where I was because they had no responded to me and I was about to be homeless. The *** told me because I was asking for 3 bedroom with a 2 bedroom voucher they were waiting on a PH. Then she tells me they dont go up on bedroom sizes. I was not told that when I was inquiring about the apartment. So because their failure to communicate with me I lost 350 dollars. I find that cruel to me because I was checking in and no one had information for me. I completely either they asked for and I as left holding on trying to see what the next step was. I want my money back I feel it was there fault because they did not communicate well

  Business Response

  Date: 04/14/2025

  Please find attached our response.

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had applied for a ********** rental community in ********** named Beach Village through Concord rents and after leaving several messages I went there to see what was going on. I am 65 years old and on a fixed income. I was told by the lady that there was a 1 year or more wait list and that I would need to sign a waitlist agreement in the event there were no apartments available by the time I needed one that my money would be refunded. That is not note anywhere in the website nor any calls returned to me with this information. I then saw online that Central Landings had a 2/2 with a den and I called as I had left several messages and no one returned my calls. The girl ******* who was new tld me that she would be able to transfer my $350 deposit to secure this apartment and would call me back. After 2 weeks no call and I left a strong email in which I got a call the very next day and an email from Concord rents to upload information. ****** told me that I did not meet the financial requirement for the 2/2 with a den but if I had other income I would be able to. I told her that I dog sit and she said it would be fine so she requested the transfer however, it did not go through as I had not as yet been approved to be able to get the apartment she told me I would be able to get. As a result of miscommunication and given little or wrong information I am being told that I will not be getting back my $350 deposit, which on a fixed income, I am in need of this money to look for another place to live.

  Business Response

  Date: 04/04/2025

  We take pride in our communities and customer service and do our best to be as transparent as possible, we do communicate during the application process that the holding fee is non-refundable should the applicant cancel. This verbiage is also listed on every application that is signed by all applicants.  However, upon reviewing your application, it was discovered that the community you paid your holding fee to,Beach Village, did not have an available unit for you and therefore your holding fee is eligible for a refund.  This refund is being processed, and you should receive a refund on your original form of payment.  Should you have any questions or concerns, please contact the site directly at ************.

  Customer Answer

  Date: 04/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of my apartment, November 2024 I was charged excessive fees, a cleaning fee, even though I cleaned the apartment I was charged to replace the carpet and also charged to paint the apartment after living in the apartment for six years. Even though the carpet was cleaned annually by me. The apartment was well kept and there was normal wear and tear to the apartment. They lost my move-in ******, which showed that repairs was not completed when I moved into the apartment. I went back to the apartment a few weeks after I moved out and the same issues were still there. They charge me $200 for a cracked tile in the foyer when I went back to the apartment the new tenant let me look in the tile was still cracked.. its not right what they are doing at ************* Concord rents they are taking advantage of people. They dont do repairs on time. And they lie in their maintenance ledger. Some repairs are not done at all. theyre taking advantage of people. They also have a home program where youre supposed to receive 5% of the rental payment that you paid forthe entire stay they keep that money and then charge you excessive fees. Concord rents have been sued numerous times and also for discrimination. They kept my Security deposit and is trying to charge me to have the apartment painted which they were going to do anyway from normal wear and tear and theyre trying to charge me to replace the carpet which they probably wouldve replaced anyway they want their tenants to pay for all these fees its just not right what theyre doing to people.

  Business Response

  Date: 03/07/2025

  A written dispute response was recently completed and mailed to Ms. ******* via certified mail. We show that the response was received as of March 5th. We detailed adjustments to her move out account as well as verifying other fees. In regard to the HOME program that was mentioned, residents are required to submit specific documents to fulfill necessary requirements of the program. A notice was sent to Ms. ******* on January 30th stating which requirements were not met by Ms. ******** Contact information was provided to her so that she can reach out if she needs more information. 

  Customer Answer

  Date: 03/07/2025

   
  Complaint: 23031130
  
  I am rejecting this response because:
  I am being charged ****** to replace carpet in an apartment that I lived in for over 6 years. I am also being charged to paint the apartment. Plus 2 months rent When a tenant moved in two weeks after I moved out. I lost out on over ***** dollars from the home program what happens with the money that I should have received? Concord rents also kept my ****** security deposit so you keep My security deposit of 550 and then you want me to pay over $2600 in fees and you keep the money I shouldve received from the home program which was over $4000. This is a scam that is being run. I should not be charged to replace carpet and to have the apartment painted that should fall under normal wear and tear, especially when I lived there for over six years. You would have replaced the carpet anyway and replaced the paint the cheap white paint where you cant even wipe anything off the walls. my apartment was always well kept and clean. You received your rental payments on time. Im also being charged for normal maintenance repairs that were never completed when I lived in the apartment and then I was locked out of the online system that shows that maintenance repairs were submitted and the maintenance department put in complete in the system when the repairs were not completed. That is not right what you were doing to people. Im supposed to pay two months rent when you move the tenant in right after I left so in reality its over $8000 that you were receiving.
  Sincerely,
  
  ******** *******

  Business Response

  Date: 03/10/2025

  As was mentioned in the previous response, we responded to Ms. ********* dispute of the move out charges. Photos of the unit were provided showing the condition of the unit upon move out. All charges are based on the condition that they are left in and not just simply age. While age is a factor, the reason why we don't charge the resident with the full cost of carpet replacement, it is not the sole factor. Ms. ******* also selected the lease break penalty of a two month flat fee when she renewed her lease contract. Again, this is a flat fee that is not based on the re-rent date of the unit. 

  As for the HOME program, again, a letter was provided to Ms. ******* explaining why her claim was not approved. It states that she failed to provide the necessary closing documentation to confirm the purchase of a home. If those documents were provided then she needs to reach out to the contact information provided on the letter.