Complaints

This profile includes complaints for Concord Rents's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Concord Rents

  2605 Maitland Center Pkwy Ste A Maitland, FL 32751-4135

  
• 

  Lakewood Pointe Apartments

  11106 Lakewood Pointe Dr Seffner, FL 33584-4309

• 

  Palm Coast Landing Senior Living

  465 Landing Blvd. # 107 Palm Coast, FL 32164

  
• 

  Central Landings At Town Center

  1465 Central Ave. Palm Coast, FL 32164

  
• 

  Concord Management Limited

  1465 Central Ave. Palm Coast, FL 32164

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Fountains at Millenia, an apartment complex located in *******, *******, regarding an unresolved and serious habitability issue.I signed a lease on June 27, 2025, and completed a daytime walkthrough at the time. While the unit appeared clean, I quickly discovered after moving in that there is a severe ***** infestation especially visible at night. This is an ongoing issue that makes the apartment unfit for living.I notified the leasing office right away. They arranged for pest control, but the problem persists. Despite this, management has refused to release me from the lease or allow me to transfer my deposit to another Concord property. I was asked to provide proof, but this issue is clearly visible at night and there is currently a bag of dead roaches in the kitchen which is available for inspection. No one should be expected to live in these conditions, especially when a reported problem is not *********** make matters worse, I was served with a 3-Day Notice on July 7, even though my rent was not due until July 11. Now, I am potentially facing eviction proceedings for a unit I have not been able to live in, due to an infestation I did not cause and which has yet to be properly addressed.This situation has caused serious emotional and financial stress for me and my children. I am simply asking for fairness and accountability.I respectfully request that:1.I be released from the lease agreement without penalty,**** security deposit be refunded or transferred to another Concord Rents property, and 3.This complaint be taken seriously and addressed with urgency, including a night-time inspection to fully assess the ongoing pest problem.Thank you for your time and attention to this matter. I hope the BBB can assist in resolving this situation in a way that protects my rights as a tenant and holds the property management accountable.Sincerely,**** M. ******** ************

  Business Response

  Date: 07/17/2025

  Please note that the residents apartment home is in livable condition and the apartment is not infested with roaches as the resident is alleging.

  
  On the day of the move in, an inspection was completed with the resident and the resident accepted the apartment home.

  
  Each inspection by pest control and the staff has shown that there is no infestation of any pests in the apartment.

  
  We invited the resident to meet us at the apartment home to show us where she is seeing the alleged infestation.

  
  We also most recently completed an inspection on 07/17/2025 and found no signs of ***** infestation.

  
  Pest control also inspected and treated the apartment on 07/17/2025. After which, pest control did not find any live activity and deemed the apartment pest free.

  
  If the resident chooses to vacate the apartment home, the resident will be held responsible for any early termination fees in accordance with the lease agreement. 

  Business Response

  Date: 07/17/2025

  Pest free certification

  Customer Answer

  Date: 07/17/2025

   
  Complaint: 23610891
  
  I am rejecting this response because:
  Thank you for the response.
  
  
  I respectfully disagree with the businesss claim that the apartment is pest-free and livable. While an inspection may not have shown active ***** activity during the daytime, German roaches are nocturnal and the infestation becomes visible only at night, which Ive repeatedly stated to management. A daytime inspection is not sufficient to determine the severity of the issue.
  
  I want to address a specific falsehood in their response:
  
  
  We invited the resident to meet us at the apartment home to show us where she is seeing the alleged infestation.
  This is not true at no point was I asked to meet anyone at the unit to show them the issue. If such an invitation had been made, I would have accepted it immediately and drive up from ***** to meet them there today with Pest Control.
  
  I did not move into the apartment due to the infestation. There is currently a bag of dead roaches in the kitchen that staff are welcome to inspect if they havent thrown it away already. The presence of dead roaches and visible nighttime activity clearly indicate an active infestation, even if not seen during the day.
  
  In addition, numerous tenant reviews online for Fountains at Millenia mention German ***** infestations, which supports that this is not an isolated incident.
  
  To add to this, I was served a 3-day notice on July 7, even though my rent was not due until July 11 according to the lease. I am now facing potential eviction proceedings for a unit Ive never been able to safely live in which is deeply unfair and unjust.
  
  
  I am again requesting that:
  
  
  I be released from the lease agreement without penalty,
  My deposit be refunded or transferred to another Concord Rents property, and
  A nighttime inspection or proper pest monitoring be conducted to confirm the presence of an infestation.
  
  I have made repeated, good-faith efforts to resolve this issue, but my concerns continue to be ignored or denied. I am seeking resolution and accountability through the BBB because this situation has caused serious emotional and financial strain on me and my family.
  
  
  Sincerely,
  **** M. ********
  
  

  Business Response

  Date: 07/18/2025

  We will allow the resident to transfer to another Concord Community and will contact the resident to discuss further. However, please note we still stand by our previous response that the apartment home is not infested. 

  Pest-free certification from the pest control company was included in our previous correspondence and the apartment was inspected on multiple occasions after we received notification from the resident towards the end of June. 

  Customer Answer

  Date: 07/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I agree with the terms that were discussed via phone with District Manager ******. Thank you for your assistance. 
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was advised by my case manager that ConcordRents would have to sign a document verifying that the staff checked the unit and there were no damages or money owed. I went to to office and ***** provided me with all the needed documents and told me that a staff member would inspect, I asked her if this inspection is with me so they can let me know what I needed to do or what is considered wear and tare, she said that would not be necessary the do it alone. I then had a move out inspection administered by the state which I also passed. After not hearing from the office, I emailed her several times and there was no response. Finally I went there in person and she told me they only let you know once you move out. I told her I know they charge more if they do it, is there anything that I need to do and she repeated she doesn't know, instead she tried to bully me into signing a new lease asking me to do it over 10 times. I then noticed that it was not a move out document but a new lease. I have photos of the unit, I was not able to furnish it because I almost died with covid and lost my job. There was no damage to anything. Im a old age woman whose kids are in college, there was no one there to damage the carpet. Just the regular walking to and from for four years and I dont allow shoes on it. I cleaned the unit, double checked it, my daughter's boyfriend walked the freezer to the trash. The counters were worn upon my move in and all the pieces to the light fixtures were left there, new blinds and new burners. After being confronted in the unit by a maintenance worker and constantly being harassed I called the office almost never.

  Business Response

  Date: 07/01/2025

  Miss ***** provided her notice to vacate to Belle Isle management on 3/25/25. She then completed her notice of non-renewal with Orange County Housing on 3/26/25. Move Out instructions were provided to Miss ***** the day that she gave her notice. In those instructions it stated that a pre-move out inspection would be performed on 4/2. It goes on to state that a final inspection would be performed at the time of move out. A lease agreement was not offered to Miss ***** after the receipt of her notice. The items that have been charged and applied to the security deposit are per what was documented in the Move Out Inspection as well per our third party carpet vendor. 

  All move out information is available for Miss ***** to look over herself. She just needs to contact our in-house collections team at **************. 

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please See Attachment

  Business Response

  Date: 07/15/2025

  Good Afternoon, 
  
  I hope this email finds you well. I would like to respond to this complaint for our property *************************. We did contact applicant ******* ******* ***** when she had leasing questions. We also sent an email with our leasing information. I followed up with her when she stated that she wants to cancel her application via email and over the phone and I informed her about our cancellation policy. Please see the documents attached as a reference to our email communication with the applicant and the payment authorization report. Please let us know if anything else is needed. 

  
  Thank you, 
  ******* Nieves 

• Initial Complaint

  Date:06/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Have been residing here at ************************* for Eight years. I made this my home for me and my family. I ****** ***** reported to the office that my Special Needs son ****** A ***** III lost his balance in his room and tripped and landed on the window which he broke on accident. I received a call from ****** around 06/11/25 in the Morning and was told that a company was coming out to fix the window, that is all she mentioned, she did not mention anything about a charge to me in the conversation when I got called. On Thursday 06/12/25 I received a letter at my door from ******** ********* from the office stating there was a $300 charge for the Window Repair. So, I went to the office to discuss the charge as I was not told prior and did not agree all together with the charges but the doors were closed, I knocked but no one answered, I called and no one answered,. I sent an email the same day to Management staff for a callback and I received no callback to discuss. I feel that I have not been considered for my eight years here as a resident or communicated upon properly here at *************************. I have never had this incident occurred here while residing at ************** and I feel that I have been not cared upon for me or my family, especially with my Son's situation with his disability. I have asked for a re-consideration to this unfortunate accident to escalate my Situation to a Regional Manager to explain my situation as it wasn't intentional or it has not been Habitual but I keep getting the same answer back on the charges from the ******** from the ************** and is not escalating as per my request to Regional Manager for an alternative resolution to the matter.

  Business Response

  Date: 06/30/2025

  Dear BBB,
  This letter is in response to the complaint regarding the charge for window damage associated with resident Miguel Lopez. Mr. Lopez was contacted via email on June 16th regarding this matter.
  Mr. Lopez has been a resident of our property for over eight years and is well-acquainted with the property's rules and regulations, including our policies related to fair housing and the responsibility for damages beyond normal wear and tear. These policies are enforced equally and consistently for all residents, without exception.
  While we understand that the damage may have been accidental, the responsibility for repair remains with the resident. In an effort to work with Mr. Lopez, we offered a payment plan to help ease the financial burden; however, he has declined to cooperate with that arrangement.
  We remain open to resolving this matter amicably and are still willing to work out a fair payment plan should Mr. Lopez choose to engage with us.
  Sincerely,

  Marjorie Rodriguez 

  Heritage Pines 

   

  Customer Answer

  Date: 07/01/2025

   
  
  Complaint: 23484852
  
  
  
  I am rejecting this response because: 

  Majorie at Heritage Pines appts is now making me responsible for the window repair after the fact I was not told of a charge coming to me for the repair. I find it unfair to me as a resident at Heritage Pines they've should at least communicated that to me from Jackie that a repair charge was going to be assessed before the repair was first initiated.  Now Majorie from Heritage Pines wants to charge me $300.00 without me seeing an invoice to the window repair. So, to be Honest I am not refusing for a payment arrangement now that I am being penalized for the repair and non-communication on their part.  The Payment arrangement that Majorie at Heritage Pines Apartments is offering me exceeds my budget as a Loyal Tennant I pay every month including other bills that I have to pay. I had offered Majorie at Heritage Pines to pay $10.00 dollars a month until paid and whenever possible I can enlarge the payment amount as my budget regulates. I have not heard from Majorie or Regional Operations Manager at Heritage Pines Apartments as per my request under this Payment arrangement within my budget ever since I received the letter from Majorie from Heritage Pines in mid-June,2025
  
  
  
  Sincerely,
  
  
  
  Miguel Lopez

  Business Response

  Date: 07/01/2025

  Attached is the invoice directly from vendor and the option for a payment agreement. 

  Customer Answer

  Date: 07/02/2025

   
  
  Complaint: 23484852
  
  
  
  I am rejecting this response because: Majorie at Heritage Pines Apartment Homes as per emails sent to Mrs. Lucia Torres from BBB. I was offered a lower Payment plan option from Majorie at Heritage Pines Apartment Homes of 60 Dollars a month for five months and I want to take that payment arrangement plan even tough is not within my budget to start on 08/01/25.
  
  
  
  Sincerely,
  
  
  
  Miguel Lopez

  Customer Answer

  Date: 07/02/2025

  Due to no other options, I will be obligated to and would have to accept, even tough is not within my budget, the second Payment arrangement option given by Majorie of Heritage pines apartments based on the emails sent to me of 60 Dollars a month for the period of five months starting 08/01/25. 

  Business Response

  Date: 07/09/2025

  Attached is the invoice and the payment agreement offered. 

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23484852
  
  I am rejecting this response because: ******* at ************************ Homes as per emails sent to Mrs. ***** ****** from BBB. I was offered a lower Payment plan option from ******* at ************** Apartment Homes of 60 Dollars a month for five months and I want to take that payment arrangement plan even tough is not within my budget to start on 08/01/25
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 07/09/2025

  I have asked the property to contact Mr. ***** to resolve.

  Business Response

  Date: 07/09/2025

  The broken window happened 06/6/2025 the offer for $60 per month was denied by resident on 6/24/2025. If they would like to agree to the $60 per month payment for 5 months the first payment of $60 was due 7/1/2025. Attached is the offer sent if he agrees he owes the $60 immediately. The invoice due date is dated for 7/11/2025. 

  Customer Answer

  Date: 07/09/2025

   
  Better Business Bureau:
  

  " As per Clause of Community Director ******* of Heritage Pines Apartments "Resident denied $60 dollar payment option" is not true because I was imploring ******* the Community Director of my rent obligations and other Bills/Utilities/Food obligations which was looking for a lower Payment option but was denied by Community Director the lower Payment option of less than 60 dollars a month, instead I was forcefully given a notice at my door on 07/07/25 on the Highest Payment arrangement option for $100 dollars a month to commence on 08/01/25, knowing as per emails sent to Mrs. ***** ****** of BBB and *******, the Community Director of Heritage Pines, my obligations and financial status and the nature of my Special needs son unfortunate accident into breaking the window in his room. 

  I am asking *******, the Community Director, to erase the $100 dollars due no later than August 1, 2025, on the attached response document at the bottom of the page presented from ******* to BBB on the document presented to BBB dated 07/09/25 on the new Payment arrangement option of the $60 dollars a month for 5 months. 

   

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me to commence payment arrangement of $60 a month, even though knowing is not within my budget, effective immediately. 

  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Applied for an apartment 4/21/2025 - paid a hold fee of $350 04/29/2025 and informed them of issues with their application system. Received no help so on 05/18/2025 I cancelled my application and requested a refund of the hold fee via call and email. Have yet to receive anything.

  Business Response

  Date: 06/13/2025

  SHOULD THIS APPLICATION BE CANCELLED BY APPLICANT (BY NOTIFICATION OF THE DESIRE TO CANCEL, BY ABANDONMENT OF THE APPLICATION PROCESS OR BY PROVIDING FALSE, INCOMPLETE OR MISLEADING INFORMATION) ALL MONIES, INCLUDING ALL HOLDING FEES AND/OR DEPOSITS PAID UP TO $350.00 CAN BE RETAINED AS LIQUIDATED DAMAGES BY MANAGEMENT. 

  Customer Answer

  Date: 06/13/2025

   
  Complaint: 23461495
  
  I am rejecting this response because: I was not able to complete the application due to the website. I **************************************************** corporate by phone and email for assistance and never received a response. I finally spoke to ****** on 05/18/2025 and he said I would be refunded the $350. If you guys are taking funds and not assisting or processing applications, then you have not completed your end of the agreement. Youre just taking funds and not actually doing anything. 
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 06/18/2025

  Upon further review and investigation, we will agree that a refund is warranted due to the technical issues with the application process.  We will begin the refund process, please be advised it could take up to 30 days to receive the refund.  We apologize for any inconvenience.

  Customer Answer

  Date: 06/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, as long as proof of refund is provided. 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been renting here for the last 4-6 years & have been told misleading ****************** do not know what they are doing in the front office. Last year , I was suppose to renew my lease & told ***** ****** 3 times that I never received my new ************ went MONTHS without having me sign a new lease up until January when they put a letter on my door basically saying I had to vacate because I didnt sign a new lease . I called the front office & explained to *********** put me on a month to month leasing **************** told me that I could extend my move out date at anytime , just call at let them know . I put on the notice to vacate that I was moving 6/8 & recently on 6/3 , I called the front office & told them that I needed to extend my lease move out date & they advise to come down & sign the paper after she print ******** would call me back once its printed . But instead I receive charges on my account for 6/9 for my move out for utilities after just paying a full months rent on 6/3 for June plus ********************** I told ************ about this in the front office & the only thing the did was shrug their shoulders & advise there is nothing they can do & advise that corporate said I had to vacate or face eviction . I have a 2 year old & no one cares about that & NEVER have had a eviction on my record . These people do not care about anything , they are inhumane & tell you the wrong information & dont try to make it right . I also asked for a call to speak to corporate about this matter & no one has called yet .

  Business Response

  Date: 06/12/2025

  Good afternoon our lease renewals are auto generated via Bluemoon lease once everything has been verified by the onsite team and our centralized department.  The resident receives the lease renewal via the registered email provided to the leasing office from Bluemoon directly.  If the resident does not sign the renewal timely, that lease will expire.  The period is 30 days after the initial date the lease was generated.  The lease was generated on 3 different occasions and the onsite team resent the lease renewal on several dates and the resident allowed the renewal to expire.  
  
  5/8/2024 resident emailed the site team to provide a form as she wished not to renew her lease (email attached). ** emailed a response inquiring why residents did not want to renew,the response given was due to rental amount. ** provided a 50% rent increase to entice resident to renew their lease for another lease term, in which they stated they were not interested as they wanted no rent increase.
  5/14/2024 resident came into the office and signed a notice to vacate
  6/4/2024 resident came into the office to retract her notice to vacate
  6/12/2024 lease renewal was sent to resident via Bluemoon lease for signatures
  6/13/2024 on site team called the resident and left a voicemail to sign the 6/12/2024 lease renewal.
  6/18/2024 resident emailed inquiring about their lease renewal.  In her email she stated that she wanted to confirm is was a 7-month lease and a $30 rental increase.  The ** responded to her email stating that the increase was $37 vs. $30 and a7-monthh term and resent the Bluemoon lease.
  7/8/2024 resident emailed stating she had not received her lease and ** resent the lease that was dated for 6/12/2024.
  7/22/2024 resident emailed stating she had not received her lease, and ** had to generate another lease renewal request since the 6/12/2024 lease had lapsed for over 30 days.
  7/30/2024 renewal was processed and Bluemoon sent out a second lease renewal for resident to sign.
  8/30/2024 resident was sent a current renewal lease and was not signed and has since lapsed in Bluemoon and resident needs to contact the leasing office to confirm details for a new lease renewal.
  9/6/2024 - renewal was processed and Bluemoon sent out a third lease renewal for resident to sign.
  10/25/2024 resident was sent a current renewal lease and was not signed and has since lapsed in Bluemoon and resident needs to contact the leasing office to confirm details for a new lease renewal.
  
  As of 9/6/2024, 3 leases had lapsed due to the residents failure to sign the renewal, and they were placed month to month.  Termination of month to month was issued on 1/28/2025 with a move date of 2/28/2025 or management will file eviction proceedings.
  1/29/2025 resident called the leasing office around 11am to discuss the month-to-month termination. The resident stated that she will be relocating in April 2025 and in unable to come in person to sign a notice to vacate. Resident will come to the leasing office on 2/26/2025 to provide 60 days notice to vacate.
  3/20/2025 CD called resident to inquire about her balance owed, and resident stated she was still planning on moving out.  CD printed out a notice to vacate and requested resident to come to the leasing office to sign notice.  Resident signed the notice to vacate moving out on 6/8/2025.
  6/9/2025- resident did not drop off keys to her unit.  CD called the resident inquiring about the apartment keys as her move date was 6/8/2025.  Resident requested and extension, which was denied due to non-compliance and month to month is a max of 3 months, which was already exhausted. CD informed the resident that we will be filing eviction due to holder over. 
  
  The lease stipulates that any month to month is a maximum of 3 months per lease term.

• Initial Complaint

  Date:06/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived at *************** Apartments since 2022 and have been emailing my concerns regarding several leaks to management that has failed to adequately address any of my concerns and this is my final attempt to resolve this with the company itself before I call report this to HUD due to extremely unsafe living conditions. I am attaching pictures and videos (it wont let me upload video) of leaks that we have had since 2023 which has now resulted in mold growing and water damage. My kitchen LIGHT LEAKS WATER. I am uploading a video where I have water POURING out of my light in the kitchen. Do you know the fix for this? They came and replaced the light fixture and painted over the water damage. This leak thats coming out of the electrical light in the kitchen is still happening. I have pictures and videos of MOLD thats been growing underneath my kitchen sink and behind my dishwasher that they have came sprayed bleach on and then wanted to cover up with tiles. My house REAKS of mold/mildew smell. My family and I have DOCUMENTED PROOF OF BREATHING ISSUES THAT DID NOT BEGIN UNTIL THE MOLD ISSUE BEGAN. ONE OF US ENDED UP IN THE *** WITH BREATHING DIFFICULTY. My water has brown from months close to a year and Im told to call the city and they have came out multiple times and found no issue until a city worker that came to find a gas leak showed me the hot water heater is completely rusted out in the bottom. I was promised by maintenance they would replace it like I was also promised they were bringing in professionals to find the source of the leak that is putting our entire building at risk for a house fire. I will call and report this to any and every agency I can if I cannot get this resolved. I am requesting to be contacted by someone at corporate, I am not interested in talking with the property manager any longer. I am not interested in landlord specials anymore, I want the mold REMOVED and my lights to stop leaking. I want to feel safe in my home again.

  Business Response

  Date: 06/20/2025

  Response to BBB Complaint ID 23438640
  Thank you for the
  opportunity to respond to this complaint. We take all resident concerns
  seriously and are committed to providing a safe and comfortable living
  environment. We sincerely regret the frustration and distress this resident has
  experienced and appreciate the chance to clarify the actions we’ve taken and
  our continued efforts to resolve the issues.
  
  Most Recent
  Leak (June 2025):
  On June 1,
  2025, a leak was reported in the kitchen, which also affected the carpet.
  Our maintenance team responded the same day and identified the source as a
  faulty supply line to the dishwasher. The water was shut off, and our
  vendor was contacted to perform an extraction with germicidal application
  and blowers were installed as a standard practice to initiate the drying
  out process. The dishwasher was repaired by June 3.
  
  2. Historical Ceiling Leaks (2023–2025):
  May 2023: A leak was reported and
  traced to the upstairs bathtub drain. The drain was replaced and the tub
  re-caulked.
  August 2023: A loose showerhead was
  allowing water to leak into the wall and down to the kitchen. This was
  repaired the same day.
  January 2025: A leak from a bathtub
  overflow caused water damage to the kitchen light fixture. The fixture was
  replaced, and a blower/dehumidifier was used, the area was painted and
  repaired.
  
  3. Water Heater, Gas Leak, and Water Quality Concerns:
  Water Heater: In February 2025, a leak
  from the pressure valve was repaired. While there is visible rust on the
  exterior base, the unit is functioning properly and does not currently
  require replacement. We apologize for any miscommunication regarding this.
  Gas Leak: On February 22, 2025, the
  City of Leesburg shut off the gas due to a leak at the dryer line. A
  licensed vendor completed the repair, and drywall restoration was finished
  by March 12.
  Brown Water: This issue was addressed
  by the City of Leesburg Utilities, who flushed the hydrant lines to
  resolve the discoloration.
  
  
  On June 16, 2025, our
  Regional Maintenance Director conducted a follow-up inspection. He verified
  that the ceiling above the kitchen light was dry and free of any organic
  growth, this was confirmed by visual inspection, and small holes were placed in
  the drywall to ensure there was no water intrusion in combination with moisture
  readings, and all were within normal limits. The ceiling had been properly
  treated and painted back in January; however, a small area was missed showing
  an old water spot, but this was confirmed dry and just cosmetic. He also
  removed the base boards that may have been affected during the dishwasher leak
  as a precaution to ensure adequate drying, no organic growth was noted in this
  area at time of inspection.
  
  On June 18, 2025, our
  Maintenance Team and Community Director did a follow up inspection and
  confirmed all areas were dry. Remaining work is cosmetic only, drywall repairs
  to ceiling and installation of base boards are scheduled for week of June 23,
  2025.
  
  Next Steps:
  We are committed to
  completing the remaining drywall and ceiling touch-ups and will continue to
  monitor the unit for any further concerns. We have attempted to reach out to
  the resident and left voicemails to discuss concerns and advise of scheduled
  repairs for week of 6/23 with no response back. Our team is committed to ensure
  a resolution and will continue efforts to contact the resident. 
  

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company will bleed you for whatever they can. You can't even back into your own parking spot, which you paid for, without being towed. I was towed a few months back for my registration sticker not being up to date, which doesn't negatively impact the community or company. I had already paid for the registration, but the sticker hadn't arrived yet in the mail. No warning, which would have given me the time to explain and provide proof that I had paid. Getting a car out of the impound costs at least $175. Honestly, these rules are absurd, especially for ********** housing. The company knows we are all poor. Yet they find ways to tack on fees and fines to everything. And there are no security cameras in the residential part, only in the office. So several residents have had their windows smashed and items stolen. Any packages you get are gone within a few hours. So we get fines and no security, great. One of my neighbors got a $200 fine out of nowhere because she left a bag of trash on her doormat for an hour while she waited for the rain to stop. $200 for one bag out for an hour! Another resident left a bag of trash next to the compactor because it was full and had not been emptied frequently enough. A staff member looked at the trash and saw their name and address on a discarded envelope. The next day, they were charged $60. They don't care about their residents, just the money they can get from them.

  Business Response

  Date: 06/13/2025

  We are unable to locate a resident with this name. We tried to contact them however, the email address is a no reply email, and we were not able to reach anyone via the phone number provided. Thank you!

• Initial Complaint

  Date:06/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This apartment complex raised the price and prorated all its residents an extra 100$ to rent then charged a late fee because people paid the original balance not knowing they had raised the rent they also closed the pay portal so the late fee was added on to the next months payment so they illegally raised the rent and illegally closed off any way for people to pay

  Business Response

  Date: 06/16/2025

  The resident was
  promptly contacted, and all concerns were thoroughly addressed. According to
  the lease agreement, the monthly rent is based on the income limits published
  by the Department of Housing and Urban Development (HUD), and a utility
  allowance is based on the utilities the residents pay. Residents of Newport
  Sound will receive timely notifications regarding any changes to rental rates.
  The Resident Portal is open for access from the 26th of each month until the
  3rd of the following month, assuming full payment has been made. Rent is due on
  the 1st of each month, and ConcordRENTS offers a grace period until the 3rd.
  Payments made after the 3rd will be considered late starting from the 4th. All
  policies and procedures adhere to legal regulations

• Initial Complaint

  Date:05/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a black mold problem for 4 months in my apartment. I have reported it many times to the office staff. I have written to everyone by email and they come to see the problem and say that the water leak upstairs needs to be fixed first, but they do nothing. They complete the work order as if they had repaired it and they have done nothing. The black mold is in the air duct and that is dangerous for health.

  Business Response

  Date: 05/28/2025

  Dear BBB- Serving ***************,

   

  T6his email in to provide you with an update on this complain. We are active working on completed all these requests, a vendor from outside was schedule to completed and repair the damages in the following walls area.

  Kitchen cabinet top wall.

  Entrance wall and light outlet.

  In addition, we are replacing her dishwasher, light bulbs and a full carpet cleaning to completion of walls repairs.

  Please, feel free to contact me directly to the following email address:

  ****************************************************************************

  
  
  Best regards,
  
  
  ********* ******
  
  
  Senior Community Director 
  Fountains At Millenia
  5316 Millenia Blvd
  *******, Fl 32839
  Phone: ************